Bringing Structure to Service Requests with IST Work Order
Spotlight on Technology
For fast-paced and complex business operations, even minor oversights can escalate into costly disruptions. From small ad hoc requests to larger logistical needs, managing operational details without a structured system can lead to delays, oversights, and growing inefficiencies. And in order to maintain a business’s service levels and reputation, upholding the ability to handle high volumes of requests with visibility and coordination becomes critically essential.
IST’s Work Order application solves the headache of untracked service requests and disjointed resource management. By unifying task submission, tracking, and reporting all in one platform, managers gain the full visibility and control they need to maintain a more seamless and effective operational flow, free from disruptions.
Manage More Work with Less Stress
IST Work Order acts as an aid to a range of facility services, from IFM services to workplace experience and beyond, making it a one stop shop for all your facilities requests. With a focus on simplicity and providing a more transparent support infrastructure that is customizable to the client’s unique needs, Work Order creates a more streamlined workflow for ease of use. Submissions can be made easily from the web-based platform for a secure and user friendly experience. Upon submission, requests will appear on the Work Order Dashboard, displayed in the IST service area, as an alternative to the clunky, disorganized, and time-consuming process of manual spreadsheets.
The Work Order system allows detailed task management, assisting in regular facilities operations like office set up and supply refills, creating and tracking service requests on all machinery, and other specialized requests the client may need. This capability allows for better oversight of resources and equipment, allowing for increased insight for more optimized resource allocation. Work Order has also been utilized to schedule and manage third-party vendors, simplifying coordination with external services such as carpet cleaning or exterminator visits, and ultimately ensuring on-time service and cost control.
Improving Workflows with Measurable Output
Work Order’s enhanced and detailed interface helps keep your operations flowing smoothly while ensuring nothing falls through the cracks. With its robust reporting capabilities, businesses that use IST’s Work Order application unlock actionable data and insights that help drive better outcomes and stimulate growth for operations.
With Work Order, businesses can experience operational benefits and improvements such as:
- Eliminating guesswork with intuitive and transparent dashboards
- Unified workflows with simplified processes under a centralized system
- Organizational enhancements leading to increased accountability
Regional Operations Manager, David McElhinney, attests to the impact of Work Order in saying, “It tracks the everyday work that often goes unnoticed—moving boxes, setting up rooms, supporting transitions. With Work Order, we can finally show the value of that support and how we contribute to client success.” Having a detailed record of all requests in one centralized location allows IST staff and clients the ability to track equipment routinely requiring service, evaluate what tasks take the most time, and more to see what added value IST is bringing day-to-day and how those services deliver cost savings options.
Organize Your Operations with IST
With its range of features and implementations, IST Work Order helps empower businesses and institutions in ways that go beyond task tracking. It overhauls workflows and turns reactive requests into proactive management, setting your business up for more efficient workflows while also creating meaningful, measurable impact. Take control of your operations and start simplifying your service workflows today. Contact our team at [email protected] to schedule a personalized demo.
