Outside-IN, a podcast presented by IST

Podcast Episodes

The Outside-IN podcast provides a look inside our industry leaders' decisions to ensure that companies and law firms receive the highest quality support when outsourcing their office support services.

Two men standing together beside text: “Who answers the phone at 2 AM? Redefining the technology partner.”

Outside In Podcast: Who Answers the Phone at 2 AM? Redefining the Technology Partner

By Brad Burgess • October 12, 2026
Somewhere along the way, managed technology services forgot about people. As providers chased margin and traded hands between private equity owners, the personalized service clients actually valued became the exception instead of the rule.
Podcast promo graphic with two men smiling under neon green “IN THE OUTSIDE IN” text and “with Jordan McQuown”

Who's Keeping Up So You Don't Have To?

By Brad Burgess • August 28, 2026
Technology isn't the hard part anymore; it’s keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess to unpack the fast-moving world of AI in legal technology, and why the pace of change has made a dedicated technology partner more valuable than ever.
Previous Episodes
Two men standing together beside text: “Who answers the phone at 2 AM? Redefining the technology partner.”

Outside In Podcast: Who Answers the Phone at 2 AM? Redefining the Technology Partner

By Brad Burgess • October 12, 2026
Somewhere along the way, managed technology services forgot about people. As providers chased margin and traded hands between private equity owners, the personalized service clients actually valued became the exception instead of the rule.
Podcast promo graphic with two men smiling under neon green “IN THE OUTSIDE IN” text and “with Jordan McQuown”

Who's Keeping Up So You Don't Have To?

By Brad Burgess • August 28, 2026
Technology isn't the hard part anymore; it’s keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess to unpack the fast-moving world of AI in legal technology, and why the pace of change has made a dedicated technology partner more valuable than ever.
Previous Episodes