Outside-IN, a podcast presented by IST

Podcast Episodes

The Outside-IN podcast provides a look inside our industry leaders' decisions to ensure that companies and law firms receive the highest quality support when outsourcing their office support services.

Podcast cover with smiling woman in blazer beside text: “Seen and Heard: What True Client Partnership Actually Looks Like”
By Brad Burgess July 24, 2026
How IST turns vendors into partners and lets clients focus on their own work. When the contract is signed, most vendors hand the client off and disappear. Rella Cesarone, Account Executive on IST's litigation support team, makes the case that this is exactly where the real work begins.
Podcast cover with two people smiling in front of a green neon sign; text reads “From 6 million TB to doable”
By Brad Burgess June 17, 2026
When Sidney Lampton Morris, Associate Attorney at Watkins & Eager, received what she thought would be a one-terabyte document production, she had no idea it would grow to six terabytes, span 22 mirror-imaged devices, and contain over six million documents, in this episode of Outside IN.
Previous Episodes
Podcast cover with smiling woman in blazer beside text: “Seen and Heard: What True Client Partnership Actually Looks Like”
By Brad Burgess July 24, 2026
How IST turns vendors into partners and lets clients focus on their own work. When the contract is signed, most vendors hand the client off and disappear. Rella Cesarone, Account Executive on IST's litigation support team, makes the case that this is exactly where the real work begins.
Podcast cover with two people smiling in front of a green neon sign; text reads “From 6 million TB to doable”
By Brad Burgess June 17, 2026
When Sidney Lampton Morris, Associate Attorney at Watkins & Eager, received what she thought would be a one-terabyte document production, she had no idea it would grow to six terabytes, span 22 mirror-imaged devices, and contain over six million documents, in this episode of Outside IN.
Previous Episodes