Outside-IN, a podcast presented by IST

Podcast Episodes

The Outside-IN podcast provides a look inside our industry leaders' decisions to ensure that companies and law firms receive the highest quality support when outsourcing their office support services.

Brad Mitchell, Implementation Manager at IST

No Surprises: How Great Implementations Protect People, Trust, and Reputation

By Brad Burgess • January 20, 2026
Implementations don’t fail because of technology—they fail when people feel unheard, surprised, or overwhelmed.
The Method, the Playbook, and the War Room: How Creativity Drives Customer Service in IT

How Creativity Drives Customer Service in IT

By Brad Burgess • December 12, 2025
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world.
Previous Episodes
Brad Mitchell, Implementation Manager at IST

No Surprises: How Great Implementations Protect People, Trust, and Reputation

By Brad Burgess • January 20, 2026
Implementations don’t fail because of technology—they fail when people feel unheard, surprised, or overwhelmed.
The Method, the Playbook, and the War Room: How Creativity Drives Customer Service in IT

How Creativity Drives Customer Service in IT

By Brad Burgess • December 12, 2025
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world.
Previous Episodes