Outside-IN, a podcast presented by IST

Podcast Episodes

The Outside-IN podcast provides a look inside our industry leaders' decisions to ensure that companies and law firms receive the highest quality support when outsourcing their office support services.

Podcast promo graphic with two men smiling under neon green “IN THE OUTSIDE IN” text and “with Jordan McQuown”

Who's Keeping Up So You Don't Have To?

By Brad Burgess • August 28, 2026
Technology isn't the hard part anymore; it’s keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess to unpack the fast-moving world of AI in legal technology, and why the pace of change has made a dedicated technology partner more valuable than ever.
Podcast cover with smiling woman in blazer beside text: “Seen and Heard: What True Client Partnership Actually Looks Like”

Seen and Heard: What True Client Partnership Actually Looks Like

By Brad Burgess • July 24, 2026
How IST turns vendors into partners and lets clients focus on their own work. When the contract is signed, most vendors hand the client off and disappear. Rella Cesarone, Account Executive on IST's litigation support team, makes the case that this is exactly where the real work begins.
Previous Episodes
Podcast promo graphic with two men smiling under neon green “IN THE OUTSIDE IN” text and “with Jordan McQuown”

Who's Keeping Up So You Don't Have To?

By Brad Burgess • August 28, 2026
Technology isn't the hard part anymore; it’s keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess to unpack the fast-moving world of AI in legal technology, and why the pace of change has made a dedicated technology partner more valuable than ever.
Podcast cover with smiling woman in blazer beside text: “Seen and Heard: What True Client Partnership Actually Looks Like”

Seen and Heard: What True Client Partnership Actually Looks Like

By Brad Burgess • July 24, 2026
How IST turns vendors into partners and lets clients focus on their own work. When the contract is signed, most vendors hand the client off and disappear. Rella Cesarone, Account Executive on IST's litigation support team, makes the case that this is exactly where the real work begins.
Previous Episodes