Outside-IN, a podcast presented by IST

Podcast Episodes

The Outside-IN podcast provides a look inside our industry leaders' decisions to ensure that companies and law firms receive the highest quality support when outsourcing their office support services.

The Method, the Playbook, and the War Room: How Creativity Drives Customer Service in IT

How Creativity Drives Customer Service in IT

By Brad Burgess • December 12, 2025
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world.
Outside In Podcast presented by IST: Mail Security Strategy

What Are You Afraid Of? The Strategy and Cost of Comprehensive Mail Security

By Brad Burgess • November 3, 2025
Tune in to the Outside-IN podcast to hear Charles Riddervold, National Director of Operations and Proposal Strategy, who began his career in mail security nearly 40 years ago while screening packages for soldiers in the Army.
Previous Episodes
The Method, the Playbook, and the War Room: How Creativity Drives Customer Service in IT

How Creativity Drives Customer Service in IT

By Brad Burgess • December 12, 2025
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world.
Outside In Podcast presented by IST: Mail Security Strategy

What Are You Afraid Of? The Strategy and Cost of Comprehensive Mail Security

By Brad Burgess • November 3, 2025
Tune in to the Outside-IN podcast to hear Charles Riddervold, National Director of Operations and Proposal Strategy, who began his career in mail security nearly 40 years ago while screening packages for soldiers in the Army.
Previous Episodes