Who's Keeping Up So You Don't Have To?

Ep. 48: Who's Keeping Up So You Don't Have To?

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Technology isn't the hard part anymore; it’s keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess to unpack the fast-moving world of AI in legal technology, and why the pace of change has made a dedicated technology partner more valuable than ever.


Jordan walks through the tools already reshaping how legal teams work, image recognition that turns thousands of photos into a searchable population, text analysis that summarizes a 38-page document into a single paragraph, translation across roughly 200 languages, and entity and PII detection that accelerates breach response when notification deadlines are shrinking. But the throughline is bigger than any one tool: with new AI models arriving every few months and regulations tightening constantly, the smartest organizations aren't trying to master it all in-house.


They're partnering with experts who make it their job to stay current, keep data secure, and adopt new capabilities the right way, starting small, proving value, and building trust. It's a candid, jargon-free look at where the technology is going, what it can and can't do today, and why the right partner is the one who keeps up so you don't have to.

  • Episode Highlights

    Connect with Jordan McQuown| LinkedIn


    Learn More about: AI at IST Management| Positioning AI with your Firm| AI in eDiscovery| Jordan Episode 15| AI in Litigation


    Key Takeaways 


    • Keeping up is the real challenge. AI tools evolve on a roughly six-month cycle. The value of a partner is adapting to change and building it into your process so you don't fall behind. 
    • Security comes first. Before any tool goes live, you have to know where the data goes and what the controls are. Safeguarding client data is the non-negotiable foundation, not an afterthought. 
    • Compliance is a moving target. Regulatory notification windows keep shrinking, especially across regions. Staying compliant requires a partner watching the rules as closely as the technology. 
    • AI augments experts, it doesn't replace them. The strongest use of AI today is quality control and validation. Human judgment still decides how to interpret what the technology surfaces. 
    • The right partner has already done the legwork. Rather than building models from scratch, IST taps industry-leading capabilities that give clients enterprise-grade tools without the enterprise-sized investment. 
    • Start small and build trust. Adoption works best incrementally: prove the value, get comfortable, and grow both the process and the trust in the technology over time. 
    • Real, practical use cases already exist. Image recognition to narrow massive image sets, text analysis for sentiment and document summaries, translation across ~200 languages, and PII detection to accelerate breach response. 
    • The biggest game-changer is access. Bringing enterprise-level data capabilities to organizations of every size is where the real advantage is headed.

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