Unlock Your eDiscovery Outcomes, Complete managed services for your people, process, and platform.
Your eDiscovery success depends on more than just technology. It requires a fine-tuned process, supported by experts who can navigate any challenge. When your team is stretched thin by complex workflows, data migrations, or day-to-day technical demands, your results are at risk.
IST provides the expert layer that transforms your eDiscovery systems into a strategic advantage. We don’t replace your team; we empower it with service-driven support that covers every angle:
- Process & Workflow Optimization
- 24/7 Monitoring & Technical Support
- Capacity Planning
- Legacy System & Migration Expertise
- Ad-Hoc Support for Complex Issues
Let IST handle the technical and procedural hurdles, so your team can focus on winning.
The IST Solutions
IST Managed Services
24/7/365 proactive eDiscovery platform management and support.
It’s not enough for your eDiscovery platform to be ‘on’—it needs to be optimized. System slowdowns, workflow friction, and inefficient configurations can be just as costly to service as a full-blown outage.
IST Managed Services deliver the 24/7/365 expertise needed to ensure your platform runs at its absolute best. We move beyond simple break-fix support to provide continuous, proactive management that elevates your entire eDiscovery operation.
- Always-On – Round-the-clock monitoring and proactive issue resolution.
- Business Continuity and data availability – Failover, backups, and disaster recovery validation keep you protected.
- Predictable Costs – Flat-rate pricing makes budgeting simple and transparent.
- Less Downtime, More Productivity – Problems are solved before they impact your teams or clients.
- Expert-Led Management - Your platform is managed by certified eDiscovery specialists who understand the unique demands of your software, your workflows, and the legal industry.
Advisory & Consulting
Strategic assessment of your ESI strategy, technology, and operations.
Most eDiscovery environments evolve piecemeal, creating tactical gaps and strategic inefficiencies. IST consultants address both. We evaluate your current systems, workflows, and architecture while also assessing your overarching ESI strategy and information governance policies. This delivers a complete roadmap that maximizes ROI, improves defensibility, and creates smoother, more intelligent operations.
- Optimized Strategy & Workflows - ESI policy analysis, architecture reviews, and workflow studies tailored to your unique challenges and goals.
- Maximized Technology ROI - Turn existing investments and future platform choices into stronger, more measurable returns through strategic planning.
- Drive Down Discovery Spend - Identify inefficiencies in your data strategy and workflows that directly lead to lower overall costs and predictable budgets.
- Build for Speed & Repeatability - Develop practical, repeatable playbooks that empower your team to move faster and with more confidence on every case.
- Strategic Case Readiness - End-to-end review of your entire eDiscovery program ensures your people, processes, and technology are prepared for any matter.
IST eDiscovery Solutions
Architecture design, implementation, and troubleshooting for new or existing environments.
Every case is different—and your platform should be ready for all of them. IST designs and implements solutions purpose-built for eDiscovery performance, with pre-tested components that deliver speed, scalability, and reliability.
- Purpose-Built Design – Environments engineered specifically for eDiscovery workloads.
- Reliable Performance – Pre-tested, synchronized components minimize risk.
- Future-Ready – Solutions designed to scale as your caseload and data volumes grow.
- Reduced Internal Burden – IST handles the technical complexity so your team can focus on outcomes.
Your On-Demand eDiscovery Specialists
On-demand professional services for eDiscovery projects, from technology through project management.
Upgrades, migrations, or sudden spikes in caseload can strain even the strongest teams. IST’s experts execute these complex technical projects smoothly, minimizing risk and disruption while keeping your matters on track.
- Low-Risk Execution – Proven processes for smooth, streamlined transitions.
- Fast Turnarounds – Keep matters moving even during upgrades or platform changes.
- Overflow Relief – IST supplements your team when case demands exceed bandwidth.
- Trusted Expertise – Day-to-day and high-stakes projects handled with the same care.
Support Desk
24/7/365 professional support for SaaS eDiscovery platforms.
When users hit a roadblock, IST’s dedicated support desk is there to help, backed by both technologists and seasoned application users. Quick, knowledgeable assistance means fewer delays and lower overall support costs.
- Responsive Help – Fast answers to user-facing issues when they need it most.
- Lower Costs – More affordable than full managed services while still expert-led.
- Deep Expertise – Support backed by both technology specialists and real application users.
- Better User Experience – Keep teams productive and focused on delivering results.
Why Top Legal Teams Trust IST
- Predictable Costs – Transparent pricing models that eliminate budget surprises.
- Always-On Reliability – Proactive monitoring and rapid response prevent costly downtime.
- Smarter Workflows – ROI-driven consulting turns investments into measurable gains.
- Scalable Agility – Overflow projects or full migrations, we flex with your needs.
- Trusted Expertise – Backed by technologists who know both litigation and technology.
Partnering With IST Is Easy – Ask Us Anything
Choosing a partner for your eDiscovery environment is a big decision, and we know there’s a lot at stake. Our job is to take the stress and risk off your plate, so you can focus on what matters most—delivering exceptional service and solutions to your clients. Here are the questions we hear most often, and how we make sure you always have the right answer.
Q: Will this disrupt the systems we already have?
A: Not at all. We work within your existing infrastructure so there’s no downtime, no drama. Think of us as an extension of your team, quietly handling the technical heavy lifting while you stay focused on serving your clients.
- For Your Technology: We operate within your current infrastructure, meaning no downtime or technical drama.
- For Your Workflows: We adapt to your established project management styles and processes, adding efficiency without forcing changes.
- For Your Team: We function as a flexible extension of your staff, taking on specific projects or overflow work so your core team remains focused and productive.
Q: How do I know my data will be secure?
A: Security is non-negotiable. Every process we run is built to meet the strictest compliance standards, SOC 2, GDPR, HIPAA. We’re used to passing InfoSec reviews from the most demanding enterprises in the world. We take that burden off your plate so you can move forward with confidence.
Q: We’ve already invested heavily in eDiscovery technology—why do we need you?
A: Because technology doesn’t run itself. You’ve made a smart investment; we make sure it pays off. Our expertise keeps your environment optimized, so your team gets better performance and your clients get better results.
Q: How is IST different from the big-box vendors?
A: Agility and service. Large providers can feel slow and rigid. We pivot fast, tailor solutions to your needs, and you’ll never wait weeks for a response. With IST, you get people who listen, tech that works, and support that adapts to every curveball.
Q: How does the IST Managed Services team work with us?
A: Our goal is to function as a seamless and integrated part of your operation. We achieve this by focusing on three key areas:
- Deep Integration: We go beyond the technology to learn your processes and goals, ensuring our support is always aligned with your objectives.
- Proven Expertise: We provide a consistent team of seasoned professionals, giving you a reliable resource that builds institutional knowledge about your environment over time.
- Proactive Partnership: We anticipate needs and handle the operational complexity in the background, freeing your internal experts to concentrate on their most critical work.
Q: What if our caseload suddenly doubles, or drops off?
A: We scale with you. Whether you need a quick migration, overflow support, or a full project team, we adjust instantly without the red tape. That way, you’re never overextended, and you never have to tell your clients “we can’t.”
Q: Will this make me look good in front of my clients?
A: Absolutely, that’s the point. Our job is to make your job easier. When your systems are reliable, efficient, and defensible, your clients see you as the partner who’s always in control. Behind the scenes, we’re making sure you shine.
Here’s What You’re Up Against—and How IST Helps
- Data Is Exploding — Global data creation is expected to hit 163 zettabytes by 2025 (up from 4.4 in 2013), overwhelming even the best in-house teams.
- Spending Keeps Rising — The eDiscovery market will grow from $16.9B in 2024 to $25.1B by 2029, nearly 10% growth every year.
- Services Matter More Than Ever — Consulting and support are expanding at 7.6% annually, showing buyers need people and expertise—not just software.
That’s why forward-looking teams partner with IST: to stay proactive, not reactive, building resilient eDiscovery environments that keep pace with today’s demands and tomorrow’s growth.
“The pace of discovery isn’t slowing down. Don’t wait until your systems show the strain, partner with IST today to stay ahead, deliver flawlessly, and be the leader your clients count on.”
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