Your eDiscovery Infrastructure Is Built for Success. Let IST Unlock Its Full Potential.
Even the most sophisticated eDiscovery infrastructure doesn’t run itself. Systems need constant monitoring, optimization, and technical expertise to perform under the pressure of modern litigation. Too often, those demands overwhelm in-house resources—leaving environments underutilized, workflows slowed, and costs rising.
That’s where IST comes in. We don’t replace your team, we extend it. With service-driven support, technology-enabled efficiency, and the agility to adapt at a moment’s notice, IST helps you get the most from your investment and deliver stronger outcomes for your clients.
The IST Solutions
IST Managed Services
24/7/365 proactive eDiscovery platform management and support.
Your eDiscovery environment is too valuable to risk downtime. IST’s Managed Services provide continuous monitoring and rapid response, ensuring your systems remain resilient, secure, and optimized without adding strain to your team.
- Always-On Assurance – Round-the-clock monitoring and proactive issue resolution.
- Business Continuity – Failover, backups, and disaster recovery validation keep you protected.
- Predictable Costs – Flat-rate pricing makes budgeting simple and transparent.
- Less Downtime, More Productivity – Problems are solved before they impact your teams or clients.
Advisory & Consulting
Strategic assessment and optimization of eDiscovery technology, operations, and workflows.
Most environments evolve piecemeal, leaving gaps and inefficiencies. IST consultants evaluate your current systems, workflows, and architecture to deliver a roadmap that maximizes ROI, improves defensibility, and creates smoother day-to-day operations.
- Smarter Workflows – Architecture reviews and workflow studies tailored to your needs.
- Maximized ROI – Turn existing investments into stronger, measurable returns.
- Defensible Processes – Strategies aligned with compliance and regulatory expectations.
- Confidence in Every Case – End-to-end project management review ensures reliability.
IST eDiscovery Solutions
Architecture design, implementation, and troubleshooting for new or existing environments.
Every case is different—and your platform should be ready for all of them. IST designs and implements solutions purpose-built for eDiscovery performance, with pre-tested components that deliver speed, scalability, and reliability.
- Purpose-Built Design – Environments engineered specifically for eDiscovery workloads.
- Reliable Performance – Pre-tested, synchronized components minimize risk.
- Future-Ready – Solutions designed to scale as your caseload and data volumes grow.
- Reduced Internal Burden – IST handles the technical complexity so your team can focus on outcomes.
Migrations, Upgrades, & Overflow Work
On-demand professional services for eDiscovery projects, from technology through project management.
Upgrades, migrations, or sudden spikes in caseload can strain even the strongest teams. IST’s experts execute these complex technical projects smoothly, minimizing risk and disruption while keeping your matters on track.
- Low-Risk Execution – Proven processes for smooth, streamlined transitions.
- Fast Turnarounds – Keep matters moving even during upgrades or platform changes.
- Overflow Relief – IST supplements your team when case demands exceed bandwidth.
- Trusted Expertise – Day-to-day and high-stakes projects handled with the same care.
Support Desk
24/7/365 professional support for RelativityOne users.
When users hit a roadblock, IST’s dedicated support desk is there to help—backed by both technologists and seasoned application users. Quick, knowledgeable assistance means fewer delays and lower overall support costs.
- Responsive Help – Fast answers to user-facing issues when they need it most.
- Lower Costs – More affordable than full managed services while still expert-led.
- Deep Expertise – Support backed by both technology specialists and real application users.
- Better User Experience – Keep teams productive and focused on delivering results.
Partnering With IST Is Easy – Ask Us Anything
Choosing a partner for your eDiscovery environment is a big decision, and we know there’s a lot at stake. Our job is to take the stress and risk off your plate, so you can focus on what matters most—delivering exceptional service and solutions to your clients. Here are the questions we hear most often, and how we make sure you always have the right answer.
Q: Will this disrupt the systems we already have?
A: Not at all. We work within your existing infrastructure so there’s no downtime, no drama. Think of us as an extension of your team, quietly handling the technical heavy lifting while you stay focused on serving your clients.
Q: How do I know my data will be secure?
A: Security is non-negotiable. Every process we run is built to meet the strictest compliance standards, SOC 2, GDPR, HIPAA. We’re used to passing InfoSec reviews from the most demanding enterprises in the world. We take that burden off your plate so you can move forward with confidence.
Q: We’ve already invested heavily in eDiscovery technology—why do we need you?
A: Because technology doesn’t run itself. You’ve made a smart investment; we make sure it pays off. Our expertise keeps your environment optimized, so your team gets better performance and your clients get better results.
Q: How is IST different from the big-box vendors?
A: Agility and service. Large providers can feel slow and rigid. We pivot fast, tailor solutions to your needs, and you’ll never wait weeks for a response. With IST, you get people who listen, tech that works, and support that adapts to every curveball.
Q: What if our caseload suddenly doubles, or drops off?
A: We scale with you. Whether you need a quick migration, overflow support, or a full project team, we adjust instantly without the red tape. That way, you’re never overextended, and you never have to tell your clients “we can’t.”
Q: Will this make me look good in front of my clients?
A: Absolutely, that’s the point. Our job is to make your job easier. When your systems are reliable, efficient, and defensible, your clients see you as the partner who’s always in control. Behind the scenes, we’re making sure you shine.
Here’s What You’re Up Against—and How IST Helps
- Data Is Exploding — Global data creation is expected to hit 163 zettabytes by 2025 (up from 4.4 in 2013), overwhelming even the best in-house teams.
- Spending Keeps Rising — The eDiscovery market will grow from $16.9B in 2024 to $25.1B by 2029, nearly 10% growth every year.
- Services Matter More Than Ever — Consulting and support are expanding at 7.6% annually, showing buyers need people and expertise—not just software.
That’s why forward-looking teams partner with IST: to stay proactive, not reactive, building resilient eDiscovery environments that keep pace with today’s demands and tomorrow’s growth.
“The pace of discovery isn’t slowing down. Don’t wait until your systems show the strain, partner with IST today to stay ahead, deliver flawlessly, and be the leader your clients count on.”
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