Mail Center Management
The trend may be toward a ‘paperless society’ but paper will always be with us.
Mail management is not directly part of your core activities, but is a vital part of your organization’s link with the world. Organizing these tasks in-house is possible, but can drain serious resources from your business. Partnering with specialized professionals is a better solution.
This is where IST steps in and sorts, delivers and tracks mail with increased efficiency and accuracy. No mail or package is ever mis-sorted, mis-delivered or lost. Our process includes full reporting on all volume activity and postage costs with trending analysis.
Mail Center Technology
The muscle behind our extraordinary capability is our proprietary software, IST Suite. The hallmarks of this singular software are many – accuracy, adaptability, reliability and usability are only a few of the many reasons IST Suite has changed the bottom line for hundreds of clients across the United States.
The modules within IST Suite work collectively to keep the mail running smoothly throughout your organization.
Voice Recognition for Mail Sort
Our cutting-edge Mail sort system uses exclusive Voice Recognition technology to begin the delivery process. This module contributes to sorting mail with 99.9% accuracy.
We deliver the mail – and we pick up all outgoing mail, too. As mail is delivered to designated points, outgoing mail is picked up and we PDA scan the barcode at each location, providing digital confirmation of drop-off/pick up.
Mail run times are automatically uploaded to IST Suite to record and track the flow of all mail traffic.
Package Track
No longer worry about a package’s whereabouts. Once it is off-loaded from the mail truck it is given an internal label with tracking number and recorded on an IST PDA. That tracking number is downloaded into IST Suite and the package is tracked to delivery. Our PDA’s also capture recipient signatures with time stamps to complete the delivery record.
Certified Mail
By capturing images of the barrel stamp and return receipt we manage the certified mail delivery process. Our technology tracks and controls the chain of custody for all accountable mail. The only system on the market that offers certified mail record-keeping is IST Suite.
Advanced Mail Center Technology
IST provides innovative solutions tailored to the needs of our clients. We offer advanced, client-specific service and technology systems to ensure each client office, campus or enterprise receives their mail and packages in the manner most conducive to their teams’ success.
Digital Mail
Technology and traditional mail have merged and the result is enhanced productivity and faster access to incoming documents. Our digital mail process is simple – we open and scan the physical mail then deliver electronically to the recipient. Employees can then retrieve, save, forward, archive or delete the documents, which are in PDF or TIFF format.
IST guarantee’s increased efficiency and operational excellence with its digital mail because it is a better way to manage high-value and time sensitive mail. It turns each piece of mail into ‘accountable’ mail because every piece of mail is recorded. It reduces the number of mail runs per day and more efficiently collaborates with remote workers. Now managers have hard data about where mail is coming from and how much mail is received by departments or individuals.
IST Kiosk
To reduce wait times in mail centers, IST integrates the IST Kiosk, a touch screen computer, with existing client badge systems and IST Package Track to resolve common bottlenecks in package distribution. The IST Kiosk application results in streamlined processes and happier customers year-round, but is particularly effective during high volume times when limitations on mail center space and package distribution staging areas slow the package tagging and distribution process.
Reduces user wait times when picking up their mail & packages.
Integrates IST Package Track with client badge systems to automate the package check-out processes without sacrificing security.
Particularly effective during times of heavy volume.
Eliminates mismanaged space, backlogs and lost packages.
Secure Locker Systems
IST simplifies package handling with SmartLockers, delivering safe, secure and touchless convenience. IST Suite operates the locker system allowing us to track and report on packages.
Intelligent, self-service lockers make package delivery more efficient by decreasing mail handling. Recipients receive automated alerts of incoming packages and can retrieve them at their leisure.
Features Include:
- Fully integrated lockers with IST Suite Mail Sort and Package Tracking applications.
- Using the touchscreen, or via a client-branded app, users can pick up packages themselves or delegate pickup to colleague.
- Lockers are scalable to fit clients’ needs.
- Customized branding is available.
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