Outside-IN: IST Suite's Operational Superpower

Ep. 22: Outside-IN Podcast: IST Suite's Operational Superpower 

Imagine the power of centralizing all your services into one singular database. Real-time reporting connecting national operations is at the click with IST's proprietary software, IST Suite. 

 

Vice President of Technical Solutions Andrew Addison shares how IST Suite has engineered IST's leading technologies and where it's headed in 2024 and beyond. Today's work expands beyond one location, and Addison believes that software like IST Suite can unite not only your operations but also your company's culture. 

 

Find out how IST Suite can get your operation on the same page on Outside-IN with host Brad Burgess.

  • Episode Highlights

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    • IST Suite's In-House Development: Focused on centralizing operations and enhancing internal communication and service provision.
    • Importance of a Single Database: Centralizes updates and operations, a key asset for efficiency in a hybrid work environment.
    • Software Customization: IST Suite adapts to client-specific needs, showcasing its flexibility and client-centric approach.
    • New Software Modules: New applications like digital mail and conference room management are being developed to improve operational efficiency.
    • AI Integration: Plans to use AI in helpdesk operations to enable self-service for common IT issues and optimize technician efforts.
    • Real-Time Data Reporting: Aiming for a dashboard-driven system to provide instant data access and trend analysis.
    • Creativity in Development: Emphasizes understanding user needs through dialogue and translating them into technical solutions.

    This episode of Outside-IN with Andrew Addison emphasized the ongoing efforts to evolve IST Suite to meet the dynamic needs of its users and clients, especially in the evolving hybrid work environment, and how the in-house development of this software provides a unique advantage in terms of customization and adaptability to client needs.

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Check out our previous episodes here:

Streamlining eDiscovery: How IST Saves Time, Costs & Complexity

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From Collection to Courtroom: How IST Leads in Forensic Innovation

From Collection to Courtroom: How IST Leads in Forensic Innovation

By Brad Burgess • February 20, 2025
In this episode of Outside In, we delve into the intricate world of digital forensics with IST’s Arthur Schmeiser, National Director of Forensics eDiscovery, exploring how their expert team navigates the complexities of data collection, analysis, and preservation. From senior professionals with advanced certifications providing defensible evidence in court to innovative remote collection methods that streamline processes for clients worldwide, IST sets the standard for excellence. Learn how their transparent, client-focused approach, bolstered by cutting-edge technology and AI advancements, ensures secure and reliable solutions in a rapidly evolving landscape. Whether addressing litigation, employee investigations, or emerging challenges like deep fakes, IST's dedication to precision and efficiency shines through.
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