Outside-IN: IST Suite's Operational Superpower

Ep. 22: Outside-IN Podcast: IST Suite's Operational Superpower 

Imagine the power of centralizing all your services into one singular database. Real-time reporting connecting national operations is at the click with IST's proprietary software, IST Suite. 

 

Vice President of Technical Solutions Andrew Addison shares how IST Suite has engineered IST's leading technologies and where it's headed in 2024 and beyond. Today's work expands beyond one location, and Addison believes that software like IST Suite can unite not only your operations but also your company's culture. 

 

Find out how IST Suite can get your operation on the same page on Outside-IN with host Brad Burgess.

  • Episode Highlights

    Connect with Andrew Addison and on LinkedIn


    Learn More about | IST Suite | IST Confirm | IST Mailroom


    • IST Suite's In-House Development: Focused on centralizing operations and enhancing internal communication and service provision.
    • Importance of a Single Database: Centralizes updates and operations, a key asset for efficiency in a hybrid work environment.
    • Software Customization: IST Suite adapts to client-specific needs, showcasing its flexibility and client-centric approach.
    • New Software Modules: New applications like digital mail and conference room management are being developed to improve operational efficiency.
    • AI Integration: Plans to use AI in helpdesk operations to enable self-service for common IT issues and optimize technician efforts.
    • Real-Time Data Reporting: Aiming for a dashboard-driven system to provide instant data access and trend analysis.
    • Creativity in Development: Emphasizes understanding user needs through dialogue and translating them into technical solutions.

    This episode of Outside-IN with Andrew Addison emphasized the ongoing efforts to evolve IST Suite to meet the dynamic needs of its users and clients, especially in the evolving hybrid work environment, and how the in-house development of this software provides a unique advantage in terms of customization and adaptability to client needs.

Listen, Watch and Subscribe!

Check out our previous episodes here:

Digital Depositions: Unlocking Control and Security with Advanced Tools

Digital Depositions: Unlocking Control and Security with Advanced Tools

By Brad Burgess • August 25, 2025
In this episode of 'Outside-IN,' join Jim Pelley, National Director of Court Reporting, as he dives into the crucial digital evolution of court reporting, a necessary shift addressing the industry's significant shortage of traditional stenographers. You'll learn how specialized...
The Art and Logic of Managed Rev

The Art and Logic of Managed Review

By Brad Burgess • July 30, 2025
This episode of Outside-IN we talk with Todd Kunz, the National Director of Managed Review Services at IST, shares his unique journey into the eDiscovery and Managed Review business, driven by a knack for logic and problem-solving.
Adding Tomorrows Outside In Thumbnail

Adding Tomorrows: Why IST is Passionate about Cystic Fibrosis Awareness

By Brad Burgess • May 7, 2025
In this poignant and inspiring episode of the Outside-In podcast, we delve into the world of cystic fibrosis and the incredible impact of community and support. Join us as we sit down with Hal Blackman, CEO of IST Management, and Jennifer Stasney and Blake Jones, a remarkable mother-son duo who have been living with cystic fibrosis for over a decade.
More Episodes