Blog Layout

Mastering Chaos: IT Service Management for the Modern Enterprise

Ep. 23: Mastering Chaos: IT Service Management for the Modern Enterprise 

IT Service Management (ITSM) is the playbook needed for successful change management and is needed now more than ever as technology frames our operations. IST's Senior Director of IT Infrastructure, Ted Korba, shares the tools and processes to transform any entity into a prepared, stronger company that fully utilizes its IT team. 

 

This episode also discusses redefining IT with customer service, Jira, IST's "war room" channel, and a tiered approach to change management. 

  • Episode Highlights

    Connect with Ted Korba and on LinkedIn


    Learn More About: IST Data Security 


    IT Service Management (ITSM) Importance: Ted emphasizes ITSM as crucial for managing IT services efficiently, enhancing company performance, and ensuring security and compliance.


    Leadership in IT: He draws from his hockey coaching experience, stressing the need for structured processes to manage IT effectively, highlighting process-driven leadership and adaptability.


    Change Management Efficiency: Ted focuses on using tools like Jira and chat-based platforms for streamlined and efficient change management, moving away from traditional, less effective methods.


    Remote Work Communication: He advocates for using communication tools like Slack and Teams to integrate remote employees into collaborative processes, emphasizing open channel communication and webcam sharing.


    Creativity in IT Problem-Solving: Ted encourages creativity and stepping out of comfort zones in IT, implementing a "war room" approach for collaborative incident management.


    Structured Incident Management: He underscores structured processes and tools for efficient communication during IT incidents, enabling quicker problem resolution while keeping users informed.


    Agile Methodology Adoption: Ted discusses the adoption of agile methodologies over traditional project management to stay responsive in the rapidly changing tech environment.


    Keeping Up with Technology: He stresses the importance of continuous learning and adapting to stay abreast of technological changes.

Listen, Watch and Subscribe!

Check out our previous episodes here:

Inside Cybersecurity: Unmasking Human Error & Safeguarding Your Data

By Brad Burgess • 15 Apr, 2024
Ep. 27: Inside Cybersecurity: Unmasking Human Error & Safeguarding Your Data
IST’s New Partnership with PaYS (Partnership for Your Success) with Charles Riddervold

IST’s New Partnership with PaYS (Partnership for Your Success)

By Brad Burgess • 13 Mar, 2024
Regional Operations Manager and Army Veteran Charles Riddervold shares his experience with the Partnership for Your Success (PaYS) program, an initiative by the United States Army to help veterans transition into civilian careers, and IST's brand new partnership. Sourcing military veterans for career opportunities highlights their strong work ethic, leadership skills, and commitment to excellence. On Outside-IN, we touch on the misconceptions about the military, the importance of leadership training, and the role of creativity in finding innovative hiring solutions.
Beyond Resumes: Connecting Candidates to Careers

Beyond Resumes: Connecting Candidates to Careers

By Brad Burgess • 13 Feb, 2024
Finding the right career opportunity can feel like a frustrating and impersonal experience for applicants, but Vice President of Talent Acquisition Sydney Ayers challenges this mindset with intentional action. On Outside-IN, we talk about IST's recruitment efforts, from LinkedIn connections to campaigns sourcing military personnel and what not to do in your hiring process.
More Episodes
Share by: