Print & Imaging Center Management
Even in our digital age hard copy printing is still more important than ever.
IST provides our clients with the highest level of print and imaging services. We are not just making a copy or scanning a document – you are trusting us to handle your mission-critical information and we do it in a better, more efficient way.
IST offers the following copy services as part of our standard facilities management service package:
- Print / Imaging center management
- Decentralized / convenience copier management
- Fleet copier management
- Fax management
- Scanning and imaging services
- Customizable chargeback reporting
Our solution includes full reporting on all copy center activity, including equipment uptimes, service calls, and response times.
Learn more about IST’s People Programs and Continuous Employee Training.
Vendor Agnostic Equipment Provision
Our relationships with leading manufacturers provide equipment and service at highly competitive rates. Regardless of the equipment you choose, IST guarantees the following service commitments will be met:
- Guaranteed minimum 95% average uptime
- On-site response time for service calls at a 2-hour average
- Maintenance of equipment in good operating condition
- Service, preventative maintenance and repairs provided as needed
- Unit replacement at no additional charge in the event a repair cannot adhere to manufacturer specifications
- Any unit placed will be Energy Star rated and compliant
Print Center Technology Functions
As with all of our services, we use technology via IST-Suite to ensure we are finding the most efficient, cost effective way to get things done. Our copy center services combine an on-line copy job ordering tool with state of the art copy job management and tracking systems.
IST Copy
A user-friendly, web-based application of IST Suite used to submit copy/print jobs to the print center. You can save time by attaching multiple files to your Request Form, providing detailed instructions.
Copy Track
This module of IST Suite is used to track and report on all site copy / print center jobs. It tracks by department, person, or type of job and allows you to add additional items to be tracked as needed. Reporting is included with both the cost of jobs and ‘charge back’ costs for internal departments being tracked.
Copy Center Dashboard
State-of-the-art dashboard displaying current and pending copy jobs available both online and in the copy center on a large flat screen.
Service Track
The module of IST Suite used to track and report on all equipment repairs and service calls. The system can be utilized to track various types of equipment and multiple service vendors.
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Contact Info
IST Management Services, Inc.
1341 Moreland Ave SE, Atlanta, GA 30316