IST Confirm: Hospitality In Action

Preparing for a meeting only to discover there needs to be more space or necessary technology is an annoyance we all know. And as a company's work expands beyond one office, meetings keep us connected and strategizing. IST Confirm, our web-based conference room management solution, embraces hospitality service levels with organization, guaranteeing meetings are consistently successful and effective. 

Connecting Vision

Scheduling a meeting with IST Confirm starts by completing a meeting request form. This form, designed with the client's view in mind, communicates all necessary details to designate and prepare a room from the end user to the organizing party. The form includes food and beverage requests, with the capability to integrate outside vendors within the application. 

This integration is in use for the hospitality team at CMG through Seamless, a food-ordering vendor. Once their form is submitted, the end user receives an email with the Seamless Corporate Link and the agency's username and password. This allows the user to order food directly through Seamless and bill the agency versus using a corporate card and expensing charges. After the transaction, the receptionist receives the confirmation and places it into IST Confirm, updating the master schedule and banquet event order and notifying the mailroom of expected food orders.

Once the receptionist receives the meeting request form, the end user and meeting attendees receive an email confirmation, and an Outlook Calendar invite. This integration with Outlook is one way, so if any changes are needed, they are requested through IST Confirm and then automatically populated in the user's calendar.