Beyond the Myths: How AI is Empowering, Not Replacing, Professionals

Ep. 34: Beyond the Myths: How AI is Empowering, Not Replacing, Professionals

In this special episode of the Outside-IN podcast, host Brad Burgess takes listeners on an insightful journey into how AI is transforming the business landscape at IST Management and beyond. Through compelling firsthand accounts from leaders like Jordan McQuown, Sara Asgur, Jay Lafont, Sean Mannix, and more we explore the true potential of AI—debunking myths and showcasing its role as an empowering tool, not a job replacer. From boosting efficiency in document review and aiding creative problem-solving to fortifying data security and enhancing employee training, this episode reveals how AI is reshaping workflows and augmenting human expertise. Tune in to discover why AI is not just the future but a vital partner in the present, helping teams work smarter, faster, and more effectively.

  • Episode Highlights

    Connect with: Jordan McQuown on LinkedIn | Sean Mannix on LinkedIn | and Sara Asgur


    Learn More about: Leveraging AI for Data Breach Response | AI in eDiscovery | Positioning AI WIthin Your Firm | AI Tools Shaping the Legal Industry | Disrupting the Legal Space: The Rise of AI in eDiscovery | Inside Cybersecurity: Unmasking Human Error & Safeguarding Your Data 


    Key Takeaways:

    AI as an Empowering Tool, Not a Replacement: Throughout the discussions, it's clear that AI is meant to enhance human expertise and streamline processes, not replace people. Leaders like Jordan McQuown and Sara Asgur emphasize that AI serves as a powerful validation and quality control tool, assisting in decision-making rather than taking over human roles.


    Boosting Efficiency in Legal Workflows: AI’s impact on document review is transformative, allowing for faster, more accurate data processing. Nicole Fryson highlights how automated tools, like redaction workflows and continuous active learning (TAR), reduce time spent on tedious tasks, making legal processes more manageable, especially under tight deadlines.


    AI’s Role in Managing Large Data Volumes: Sara Asgur discusses how AI helps smaller firms handle large data loads efficiently by categorizing relevant and irrelevant information. This levels the playing field for smaller teams, making overwhelming tasks more achievable without sacrificing quality.


    Enhancing Security and Proactive Data Protection: The episode underscores AI's significant role in bolstering data security. Sean Mannix describes how AI monitors data flows to proactively detect anomalies, helping prevent breaches and safeguard sensitive information.


    AI in Employee Training and Development: Jay Lafont explains how AI is transforming employee training programs by making them more personalized, relatable, and efficient. The use of AI tools such as ChatGPT aids in updating materials and ensuring that training remains engaging and bias-free.

Listen, Watch and Subscribe!

Check out our previous episodes here:

The Method, the Playbook, and the War Room: How Creativity Drives Customer Service in IT
By Brad Burgess December 12, 2025
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world.
Outside In Podcast presented by IST: Mail Security Strategy
By Brad Burgess November 3, 2025
Tune in to the Outside-IN podcast to hear Charles Riddervold, National Director of Operations and Proposal Strategy, who began his career in mail security nearly 40 years ago while screening packages for soldiers in the Army.
IST Management Outside-IN podcast with Maggie Cantalupo
By Brad Burgess September 24, 2025
Join us on "Outside-IN" as we welcome back Maggie Cantalupo, an expert who has seamlessly transitioned her extensive background in five-star hospitality, from luxurious resorts to prestigious hotels like the Essex House, into the dynamic world of modern Workplace Experience.
More Episodes