Outside-IN Podcast: Creating Leaders in Your Workforce
Ep. 20: Outside-IN Podcast: Creating Leaders in Your Workforce
There is no ceiling to what a business can accomplish when its workforce feels empowered. On Outside-IN, host Brad Burgess speaks with IST Management Operations Manager Andy Inman about employee recognition, creating leaders, and its impact on the overall operation. Also in discussion: localized leadership that transcends to the C-Suite, building problem-solvers, and IST's many successful initiatives to empower its team.
Investment from the entry-level to the executive-level employee builds a company that firmly reflects its customer service commitment and continues to thrive. Find what you may be missing to create effective leadership within your workforce on Outside-IN.
Ep. 20: Outside-IN Podcast: Creating Leaders in Your Workforce
In this episode, operations leader Mike Horton, Operations Manager, reveals his "blueprint" for transforming nervous new clients into long-term, trusted partners by mastering the critical transition from initial implementation to daily excellence.
Implementations don’t fail because of technology—they fail when people feel unheard, surprised, or overwhelmed.
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world.
