Outside-IN Podcast: Creating Leaders in Your Workforce
Ep. 20: Outside-IN Podcast: Creating Leaders in Your Workforce
There is no ceiling to what a business can accomplish when its workforce feels empowered. On Outside-IN, host Brad Burgess speaks with IST Management Operations Manager Andy Inman about employee recognition, creating leaders, and its impact on the overall operation. Also in discussion: localized leadership that transcends to the C-Suite, building problem-solvers, and IST's many successful initiatives to empower its team.
Investment from the entry-level to the executive-level employee builds a company that firmly reflects its customer service commitment and continues to thrive. Find what you may be missing to create effective leadership within your workforce on Outside-IN.
Ep. 20: Outside-IN Podcast: Creating Leaders in Your Workforce
Somewhere along the way, managed technology services forgot about people. As providers chased margin and traded hands between private equity owners, the personalized service clients actually valued became the exception instead of the rule.
Technology isn't the hard part anymore; it’s keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess to unpack the fast-moving world of AI in legal technology, and why the pace of change has made a dedicated technology partner more valuable than ever.
How IST turns vendors into partners and lets clients focus on their own work. When the contract is signed, most vendors hand the client off and disappear. Rella Cesarone, Account Executive on IST's litigation support team, makes the case that this is exactly where the real work begins.
