Outside-IN Podcast: Moving to Digital Mail - How It's Done and Why It Matters
Ep. 19: Outside-IN Podcast: Moving to Digital Mail - How It's Done and Why It Matters
When firms expand their operations, they shouldn't have to compromise fast and secure communication with physical mail. Digital Mail is one part of this solution. By scanning mail into a document management system, firms rely less on stationary mailrooms and eliminate the time-consuming tasks of receiving mail.
The second part is the unique partnership needed to implement and successfully adapt it to meet the needs of each client.
Operations Manager Kimberly Hamamoto discusses IST's collaborative partnership with a multi-campus firm in California, optimizing a Digital Mail application and pairing it with IST specialists to keep the mail moving and service elevated.
Ep. 19: Outside-IN Podcast: Moving to Digital Mail: How It's Done and Why It Matters
Implementations don’t fail because of technology—they fail when people feel unheard, surprised, or overwhelmed.
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world.
Tune in to the Outside-IN podcast to hear Charles Riddervold, National Director of Operations and Proposal Strategy, who began his career in mail security nearly 40 years ago while screening packages for soldiers in the Army.
