Outside-IN Podcast: Moving to Digital Mail - How It's Done and Why It Matters
Ep. 19: Outside-IN Podcast: Moving to Digital Mail - How It's Done and Why It Matters
When firms expand their operations, they shouldn't have to compromise fast and secure communication with physical mail. Digital Mail is one part of this solution. By scanning mail into a document management system, firms rely less on stationary mailrooms and eliminate the time-consuming tasks of receiving mail.
The second part is the unique partnership needed to implement and successfully adapt it to meet the needs of each client.
Operations Manager Kimberly Hamamoto discusses IST's collaborative partnership with a multi-campus firm in California, optimizing a Digital Mail application and pairing it with IST specialists to keep the mail moving and service elevated.
Ep. 19: Outside-IN Podcast: Moving to Digital Mail: How It's Done and Why It Matters
Somewhere along the way, managed technology services forgot about people. As providers chased margin and traded hands between private equity owners, the personalized service clients actually valued became the exception instead of the rule.
Technology isn't the hard part anymore; it’s keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess to unpack the fast-moving world of AI in legal technology, and why the pace of change has made a dedicated technology partner more valuable than ever.
How IST turns vendors into partners and lets clients focus on their own work. When the contract is signed, most vendors hand the client off and disappear. Rella Cesarone, Account Executive on IST's litigation support team, makes the case that this is exactly where the real work begins.
