Advantages of IFM Over FM with Kim Oleniacz
Innovate & Integrate
Advantages of IFM Over FM with Kim Oleniacz
As workspaces shift towards trending hybrid and remote structures, clients are turning towards Integrated Facilities Management (IFM), a trailblazing IST Management service that consolidates facility operations to a single contract. Senior Vice President & Partner of Facilities Management, Kim Oleniacz, who has seen many outsourcing and insourcing trends during her 35 years in the industry, recognizes this shift as an optimal approach that boosts company time and enhances organization.
Integrated Facilities Management service leverages in-depth knowledge of facilities management systems with its proprietary software, creating an efficient, organized process that saves clients time and money while minimizing risk. Traditional Facilities Management focuses on delivering support services like back-office support, reception, mailroom, and records management. This approach maximizes building operations to many heads, meaning more contracts to manage. IFM merges these soft services into one hard service, vendor management. This strategy keeps all facilities’ operations functional and builds sustaining relationships with thoroughly vetted vendors. IST handles all service agreements and contracts, providing one contact for our clients. Kim Oleniacz sees IFM as the optimal resource for clients, stating, “The whole approach for companies and organizations is not to have to get down into the weeds, but keep the strategic view on where the company is headed, and how to maintain growth.” By combining excessive service contracts into one effortless operation, clients can think ahead and plan for future success.
IFM services center around risk mitigation, and sourcing qualified vendors is the first step in ensuring this standard. Before hiring a vendor, IST conducts a deep analysis assessing financial health and standard insurance policies, company structure and locations, service methodology and capacity, safety, security, and confidentiality. IST verifies Certifications of Insurance (COI), following all governances specific to each state and city to ensure clients have all the insurance and the COIs needed for complete protection. Once approved, IST negotiates and sets up contracts offering preventative maintenance and 24/7 accessibility on a scheduled plan. IST searches for the best solutions and the best vendors for each client throughout the country, finding quick solutions for any request.
Through IFM, requesting a service is a simple process. Clients contact IST’s call center which is open 24/7, where IST’s proprietary intake request software, IST Request, manages all orders. This service tracks all requests and organizes them by critical to routine requests in a tiered system. It builds in Service Level Agreements (SLA), including timeframes and expectations, sorting all processes into a transparent and concise transaction. IST utilizes a vendor management program for routine maintenance checks that works closely with IFMA (International Facilities Management Association) and CoreNet, allocating the right expertise for any environment and conducting inspections for each location in unity with a COI. This same program then schedules future services, ensuring building maintenance is always up to date and eliminating the need to reschedule manually.
IST oversees all operational steps, including invoicing. Maximizing client time at a reduced cost is the highest priority for IST. Along with one contract for the entire IFM service, clients receive reports that include a comprehensive cost analysis measuring lower operational expenses, and clarifying inefficient company spending. IFM routinely adapts services to best meet your company’s most personalized needs. Kim Oleniacz sees increased cleaning requests and the need for locker solutions, called hoteling, as part of IFM’s evolving solutions. Any addition or change in service is accessible through the expertise of the IFM team.
Consolidating numerous services into one manageable contract through Integrated Facilities Management increases client time at a reduction of the cost. IST provides the best client support by assuming the operational tasks that hinder strategic optimization and using our data-driven reporting to source the best options. As office spaces and operations evolve, IST ensures that the company vision stays on track through Integrated Facilities Management.
Contact Info
IST Management Services, Inc.
1341 Moreland Ave SE, Atlanta, GA 30316