Case Study - Eckert Seamans
Eckert Seamans’ multiple offices, and large number of remote employees, lacked a cohesive, integrated solution for the vast amount of communication and paperwork they used to function effectively. IST brought in its proprietary software and unsurpassed customer service to change congestion to unparalleled efficiency. We standardized processes across offices and offered a single-source solution.
Introduction
Eckert Seamans Cherin & Mellott, LLC (Eckert Seamans) is a full-service national law firm with over 360 attorneys across a network of 15 offices throughout the eastern United States. With a robust reputation and history of success that spans more than 65 years, many of their attorneys and practice groups are frequently honored in U.S. News & World Report Best Lawyers in America, BTI Client Service All-Stars, and Super Lawyers. Eckert Seamans is also frequently ranked and recognized among the top firms in the nation by The American Lawyer (Am Law 200), the National Law Journal (NLJ 250). and Chambers USA.
The Concern
Since 1958, Eckert Seamans has always provided the right mix of skills and services to give their clients proactive, solution-oriented business and litigation counsel. Now Eckert Seamans was looking for the same in their own internal support needs. The firm required a business partner that could -
- Provide excellent office support services for them much as they had provided legal services for their clients.
- Could apply premium processes, technology and a customer-focused staff to their copy, mail, and hospitality needs.
IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.
The Solution
With multiple offices and remote employees providing services to their clients, Eckert Seamans partnered with IST to standardize support processes for greater efficiency and communication between offices and remote employees.
- Implemented a central hub Using IST’s proprietary software IST Suite all offices and remote employees were connected enabling a centralized virtual location.
- IST-Suite enabled all end-users to request copy jobs and request services. Now, anyone needing records or documentation could depend on the IST employees in the office to pull, scan, and return documents for themselves and clients. Since these requests were digital, IST was able to balance the workflow across all offices and free up IST staff to help other department needs without overburdening one location.
- Mail and packages were delivered to remote employees
- IST also assisted with on-site computer needs and implemented an electronic mail solution.
- Eckert Seamans’ mail and copy centers have gone digital and their on-site support with IST is more than prepared to handle business needs in the coming years.
- IST employees were also available to provide legal administrative duties such as marking-up and assembling documents for clients.
Now Eckert Seamans’ office services are fully integrated with each office and each remote attorney and staff.
The Partnership
Eckert Seamans was looking for an outsourced solution to coordinate, improve, and modernize their copy, mail, and hospitality functions. IST proved to be the best partner to give Eckert Seamans the single-source solution that provided seamless implementation and ongoing excellence.
