Case Study - Carter's, INC.
After a competitive RFP process, IST Discover-E’s highly responsive client service model, transparent pricing and dynamic single-tool workflow within Relativity earned the partnership of Carter’s, Inc.
Introduction
Founded in 1865 by William Carter, Carter’s, Inc., and its subsidiaries are a well-established company headquartered in Atlanta, Georgia. They are the largest branded marketer in North America of apparel exclusively for babies and young children. Along with Child of Mine, Just One You, and Genuine Kids brands, the company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized and enduring brands in the marketplace. Their heritage of quality, innovation and value has earned the trust of generations of families.
Carter’s, Inc, brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,100 company-operated stores in the United States, Canada, and Mexico and online.
The Concern
Most recently, IST Discover-E Project Managers worked with McGuireWoods LLP, a US law firm, to support the eDiscovery needs of Carters, Inc. which included on-site collection of data from several Apple MacBook laptops, Windows laptops and network locations.
IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.
The Solution
As data preservation was very important in this matter, IST Discover-E’s forensically sound data collection methods were key to the process of retaining all metadata in a defensible manner. Each platform presented its own unique challenges as each file system handles metadata in its own way. It was imperative that dates and times remained unchanged during the collection process. Once collected, the files were loaded onto the IST Discover-E hosted application. Relativity, for review by McGuire Woods attorneys.
- Greater price predictability for the organization
- Reduced risk of outside counsel choosing a poor partner
- Better communication with partner project managers
- Assurance of the latest eDiscovery tools .
- Up-to-date data security protocols
- Greater responsiveness to changes in demand
Not only was forensically sound data collection a primary concern but data analysis, and searching provided by IST’s project managers, saved the review team many hours and Carter’s many thousands of dollars.
“The IST Discover-E service exceeded my expectations in support of a crucial litigation matter for Carter’s. I appreciated IST’s professionalism and their close coordination with our outside counsel and my in-house team. This high level of coordination was essential in terms of the discovery process and providing certainty with respect to our budget for this matter. I have been very pleased with the high level of service and have every confidence that IST will continue to support Carter’s in an exemplary fashion as our relationship continues for many years to come.”
Michael C. Wu, Senior Vice President, General Counsel & Secretary, Carter’s, INC
The Partnership
IST Discover–E understands that every law practice is unique, which is why we offer and develop a wide range of eDiscovery solutions fulfilling the needs of corporate and legal clients. The best part about partnering with IST is our custom-centric approach to all services provided. From start to finish, we are with you every step of the way and are happy to assist with further recommendations, advice/assistance, troubleshooting or expansion of process to additional matters.
Contact Info
IST Management Services, Inc.
1341 Moreland Ave SE, Atlanta, GA 30316