Outside-IN: Simplifying Partnership with IFM
Ep. 21: Outside-IN Podcast: Simplifying Partnership with IFM
Vendor management can be an uphill battle for any operation. Each contract represents a different service, with new processes and payment plans to manage while successfully operating a facility. The administrative burden can escalate quickly, dividing managers' time between leading their teams effectively and handling these essential support services.
That's where Integrated Facilities Management comes in, consolidating numerous contracts into one single partnership. On Outside-IN, we speak with IST Operations Manager James Love about this service in action, how personalized technology plans reveal new cost-savings, and the return of a clear vision for clients.
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Somewhere along the way, managed technology services forgot about people. As providers chased margin and traded hands between private equity owners, the personalized service clients actually valued became the exception instead of the rule.
Technology isn't the hard part anymore; it’s keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess to unpack the fast-moving world of AI in legal technology, and why the pace of change has made a dedicated technology partner more valuable than ever.
How IST turns vendors into partners and lets clients focus on their own work. When the contract is signed, most vendors hand the client off and disappear. Rella Cesarone, Account Executive on IST's litigation support team, makes the case that this is exactly where the real work begins.
