Outside-IN Podcast: Controlling eDiscovery Costs with Vice President of Legal Solutions, Greg Caraway

Today's eDiscovery is an endless landscape of options, each providing different strategies to handle litigation and yielding new advanced technology to increase the speed of service. So how does one determine the best option? Vice President of Legal Solutions Greg Caraway shares what to consider and what's currently influencing eDiscovery on Outside-IN.


Ep. 16: Controlling eDiscovery Costs with Vice President of Legal Solutions, Greg Caraway 

Ep. 16: Controlling eDiscovery Costs with Vice President of Legal Solutions, Greg Caraway 

Two men standing together beside text: “Who answers the phone at 2 AM? Redefining the technology partner.”
By Brad Burgess • October 12, 2026
Somewhere along the way, managed technology services forgot about people. As providers chased margin and traded hands between private equity owners, the personalized service clients actually valued became the exception instead of the rule.
Podcast promo graphic with two men smiling under neon green “IN THE OUTSIDE IN” text and “with Jordan McQuown”
By Brad Burgess • August 28, 2026
Technology isn't the hard part anymore; it’s keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess to unpack the fast-moving world of AI in legal technology, and why the pace of change has made a dedicated technology partner more valuable than ever.
Podcast cover with smiling woman in blazer beside text: “Seen and Heard: What True Client Partnership Actually Looks Like”
By Brad Burgess • July 24, 2026
How IST turns vendors into partners and lets clients focus on their own work. When the contract is signed, most vendors hand the client off and disappear. Rella Cesarone, Account Executive on IST's litigation support team, makes the case that this is exactly where the real work begins.
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