Outside-IN Podcast: The World of Managed Review with Denika Thomas & Nicole Fryson

IST's National Directors of Managed Review, Nicole Fryson and Denika Thomas, discuss the advantages of utilizing IST's whole-team approach to document review on Outside-In with host Brad Burgess.


Ep. 11: World of Managed Review with Denika Thomas & Nicole Fryson

Ep. 11: World of Managed Review with Denika Thomas & Nicole Fryson (audio only)

The Method, the Playbook, and the War Room: How Creativity Drives Customer Service in IT
By Brad Burgess December 12, 2025
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world.
Outside In Podcast presented by IST: Mail Security Strategy
By Brad Burgess November 3, 2025
Tune in to the Outside-IN podcast to hear Charles Riddervold, National Director of Operations and Proposal Strategy, who began his career in mail security nearly 40 years ago while screening packages for soldiers in the Army.
IST Management Outside-IN podcast with Maggie Cantalupo
By Brad Burgess September 24, 2025
Join us on "Outside-IN" as we welcome back Maggie Cantalupo, an expert who has seamlessly transitioned her extensive background in five-star hospitality, from luxurious resorts to prestigious hotels like the Essex House, into the dynamic world of modern Workplace Experience.
Previous Episodes