IST Management Blog

Trust in the Age of AI: Why Human Expertise Still Defines Defensible Discovery

Mon, 27 Apr 2026 13:10:08 GMT

AI and the Importance of Human Judgment

Legal teams today are under mounting pressure due to data volumes are exploding, clients are demanding quicker results, budgets are constantly scrutinized, and courts are asking more questions than ever about the technology used in discovery.

At the same time, artificial intelligence is transforming the tools available to legal professionals. AI can sift through massive data sets, automate tedious tasks, and surface patterns that once took weeks to uncover. But with that power comes a critical question: Can you trust the process behind the algorithm?

In modern eDiscovery, trust isn’t built by speed and technology alone. It’s built through transparent workflows, defensible processes, and the human expertise guiding every algorithmic decision. At IST Management, the future of discovery isn’t AI replacing people. It’s AI amplifying human judgment.

The Data Explosion Is Reshaping Discovery

Global data creation continues to accelerate, driven by cloud platforms, collaboration tools, messaging apps, and connected devices. For legal teams, that means discovery datasets are growing larger and more complex every year. Much of this information is unstructured, including emails, chat threads, videos, shared documents, and internal collaboration platforms, which makes it harder to organize, search, and review.

Even a single terabyte of collected data can contain more than 75 million pages of potential evidence. For many organizations, traditional manual review methods simply can’t keep up with the growth in volume. Industry experts consistently point out that most discovery costs are driven by time spent on “eyes-on” document review. AI helps address this challenge by dramatically reducing the volume of documents that require manual review. But adopting AI doesn’t eliminate responsibility. If anything, it raises the bar for transparency and oversight.

AI Isn’t Magic. It’s a Tool.

Artificial intelligence often gets framed as a sudden revolution. But as multiple IST leaders discuss on episode 34 of the Outside-IN podcast , AI has been quietly powering everyday technology for years, from search engines to recommendation algorithms. What’s changed is how directly professionals now interact with it.

In eDiscovery, AI tools can:

Identify patterns across massive datasets
Categorize and cluster related documents
Detect and redact sensitive information
Surface key themes and communication patterns
Summarize long documents into quick insights

These automations allow legal teams to move through data faster while maintaining consistency across the review process. But efficiency alone doesn’t guarantee defensibility. That’s why the real conversation around AI in legal operations isn’t just about automation. It’s about accountability.

Transparency Is the New Standard

Courts and regulators are increasingly clear about one thing: discovery processes must be explainable. Legal teams need to demonstrate how decisions were made throughout the workflow, including:

How datasets were filtered
How search parameters or prompts were created
How results were validated
What quality control processes were in place

Without that transparency, AI can quickly become a liability. Responsible discovery workflows must include detailed documentation and oversight at every stage, which includes preserving metadata, maintaining chain-of-custody records, and making sure review processes are auditable. These safeguards turn automation from a black box into a defensible, transparent system. And behind that system, skilled and certified IST professionals guide each step, turning technology into trusted results.

Managed Review: Where Human Judgment Meets Automation

AI may accelerate discovery, but the strategy behind it still depends on experienced professionals. Managed review is where technology and human expertise intersect most clearly. As Todd Kunz, IST’s National Director of Managed Review, explains on episode 38 of the Outside-IN podcast , successful review strategies rely on combining powerful analytics with expert oversight.

AI tools can quickly sort, cluster, and prioritize massive datasets using capabilities like technology-assisted review, email threading, and advanced analytics. These technologies reduce duplication and surface key documents earlier in the workflow, which dramatically shrinks the amount of material that requires manual review. But technology alone doesn’t make discovery defensible. Experienced review managers design the workflow, guide how AI is applied, and validate results throughout the review cycle.

That process typically includes:

Testing and refining AI prompts and search strategies
Reviewing sample document sets
Identifying gaps or inconsistencies in results
Adjusting queries and review criteria
Running quality control checks across the workspace

This iterative feedback loop ensures results are reviewed, refined, and validated until the review set is both accurate and defensible.

And as Todd stresses, discovery is rarely perfect. Even experienced attorneys may code the same document differently. AI can improve consistency, but without human oversight, it can also repeat mistakes at scale. That’s why managed review works best when people, process, and technology operate together. The result is a balanced environment where automation accelerates discovery while human judgment guarantees the results are reliable and ready for any challenge.

Responsible AI Requires Ethical Oversight

As AI adoption grows, ethical considerations are becoming increasingly important. Algorithms trained on flawed assumptions can introduce bias or produce misleading results, and without oversight, those issues can scale quickly across large datasets.

IST addresses this risk through careful governance, including:

Monitoring outputs for bias or anomalies
Testing models against known benchmarks
Maintaining human review checkpoints
Documenting decisions throughout the workflow

Ethical AI is more than just a technology issue; it is a professional responsibility. Legal teams must ensure their processes protect not only efficiency, but also the integrity of the legal system itself.

Ready to Build Discovery Workflows Where Technology and Expertise Efficiently Work Together?

Success in modern discovery doesn’t come from relying on technology alone or removing people from the process, but from designing systems where technology, process, and human expertise work together. Artificial intelligence can accelerate data analysis and dramatically reduce review volume, cutting down costly labor. Strong processes create transparency and defensibility, and experienced professionals bring the judgment, context, and accountability that help discovery strategies withstand scrutiny.

When these elements align, the impact can be transformative. Legal teams gain faster timelines, more predictable costs, and greater confidence that their workflows will stand up in the courtroom and the boardroom alike. At IST, we help organizations build discovery workflows that combine advanced technology with expert oversight, guaranteeing efficiency never comes at the expense of trust.

If your team is navigating the growing complexity of modern discovery, IST is ready to help you move faster, work smarter, and stay fully defensible. Visit our website or contact IST to learn how we help legal teams transform discovery into a more transparent, efficient, and trustworthy process.

Enhancement, Not Replacement: The Human Side of AI in eDiscovery

Fri, 24 Apr 2026 21:53:16 GMT

Ep. 45: Enhancement, Not Replacement: The Human Side of AI in eDiscovery

Dive into eDiscovery and AI in our latest podcast episode featuring IST's Senior eDiscovery Project Manager/Sales Engineer Sara Asgur! Listen as Sara shares her journey in the field and the revolutionary ways AI is being utilized to streamline the review process. Discover how AI significantly reduces review volumes, boosts efficiency, and enhances consistency for small to mighty firms. Uncover tools such as machine translation, email threading, and ChatGPT, changing the game for clients. This episode guarantees insights into AI's role in enhancing project management and creating a more dynamic, adaptable service. Tune in for a fascinating discussion that challenges the view of AI as a mere replacement for human expertise.

Listen, Watch and Subscribe!

Listen on Spotify

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Check out our previous episodes here:

Congratulations Rachel Meyer, Promotion to CFO & Head of Acquisitions

Wed, 22 Apr 2026 12:50:15 GMT

Employees

Congratulations Rachel Meyer, Promotion to CFO & Head of Acquisitions

Rachel Meyer is the Chief Financial Officer & Head of Acquisitions for IST. She brings over 25 years of experience in accounting, financial system integrations, acquisitions, and change management processes to help drive profitable growth for IST. She has spent much of her career in leadership, dedicating herself to fostering the growth and scalability of every company.

Having honed her skills in diverse business environments and cultures, Rachel has developed a comprehensive expertise in business, accounting, finance, and HR operations management. Her approach is rooted in deeply understanding the intricate balance between an organization's financial and human capital. Rachel excels at financial system and human capital integration, enhancing processes, ensuring profitability, and a motivated and efficient workforce.

In her tenure, she has successfully navigated companies through complex financial landscapes, ensuring stability and growth through strategic planning, adept budgeting, and insightful financial analysis. Rachel is passionate about numbers, the stories they tell, and the futures they can forge.

Rachel is a graduate from Mercer University with a Bachelors in Accounting and an MBA from Argosy University.

In her spare time Rachel enjoys taking her dog Chief hiking and to the lake, she also enjoys cooking, traveling and kickboxing. She currently resides in Woodstock, GA.

Congratulations Jeff Grogan, Promotion to National Director, Legal Solutions Consulting

Wed, 22 Apr 2026 12:44:23 GMT

Employees

Congratulations Jeff Grogan, Promotion to National Director, Legal Solutions Consulting

Jeff Grogan is the National Director, Legal Solutions Consulting for IST Discover-E. Jeff has more than 25 years of experience supporting attorneys in multinational litigations, complex IP litigation, and a variety of business litigation. Previously, Jeff served as Director of Litigation Support and Information Technology at Mazursky Constantine for three years and was in the Jones Day Atlanta office for 12 years. He has taught CIS classes at the college level. Jeff holds a Bachelor of Arts degree from the University of Georgia.

The Future of Service is Measurable

Wed, 22 Apr 2026 12:36:00 GMT

Metrics That Matter

Let's be honest… the service industry today isn't what it was 29 years ago when we got started.

The expectations are higher. The pace is faster. And clients aren't just looking for someone to show up and check the box anymore. They want partners. They want people who can anticipate what's coming… and more importantly, show them the impact of what's actually being done. That's a different standard. And I think it's the right one.

Here's the challenge, though… a lot of organizations can report activity. Numbers on a page. Tickets closed, packages processed, tasks completed. But activity alone doesn't tell the story. The real question is whether any of it is actually moving the needle for the people you serve.

At IST, we've always believed that if you're going to deliver a great service, you have to be able to measure it… understand it… and improve it. That's not a new idea. But here's what I've learned over the years: data without context will lead you in the wrong direction almost every time. A dip in performance might not be a performance issue at all… it could be burnout. A breakdown in service might not be a process problem… it could be a communication gap. You have to look deeper than the number. You have to ask what it's actually telling you.

Measuring What Matters

We track a lot at IST. Performance metrics, engagement, productivity, operational efficiency… but we're always asking the same underlying question: what business result does this actually drive for our client?

Because that's the only number that really matters.

For us, that means staying focused on a few things. Are we reducing errors and making our clients' teams more productive? Are we delivering faster, more consistently, and with less friction? Are we helping our clients save money, reduce risk, and get more out of their investment? If we can't answer those questions clearly… we're measuring the wrong things.

Visibility Is a Trust Builder

One of the things I'm most proud of is how we've built real visibility into everything we do. Our dashboards aren't just reports… they're shared tools. They give our teams and our clients the same clear picture of what's working and where we can get better.

And that matters more than people realize. When everyone is looking at the same information… you stop guessing and you start having honest conversations. You stop defending performance and start improving it. That's where trust actually gets built… not in a pitch, not in a contract… but in the day-to-day transparency of doing what you said you'd do and being willing to show the receipts.

It Always Comes Back to People

I want to be clear about something… data is a tool. It's an important one. But it doesn't drive results on its own. We take the same approach with our teams as we do with our clients. Measure, understand, grow. Through performance reviews, site visits, and constant feedback, we're always asking whether we're just getting the job done… or whether we're delivering something truly exceptional. That difference matters. And I'm proud of how our teams show up every day, take ownership, and find ways to deliver real value… even when it's hard.

Here's What I Believe

The future of service isn't about doing more. It's about proving more. It's about showing your clients… clearly and consistently… that what you do makes a real difference in their business. That's how you build trust. That's how you build partnerships that last longer than any contract. We didn't get here by accident. And we're just getting started. Thank you for everything you do.

Hal Blackman

President & CEO

Securing the Modern Mailroom: How IST Protects Organizations Through Comprehensive Mail Security and CBRNE Screening

Tue, 31 Mar 2026 10:46:14 GMT

Spotlight on Technology

In an era of advanced cyber threats, one vulnerability is often overlooked: the mailroom. In fact, as Charles Riddervold, IST’s National Director of Operations & Proposal Strategy and subject matter expert on mail security, often reminds clients, “the modern corporate mailroom is a crucial vulnerability and a potential entry point for real threats.”

From corporate headquarters to universities, healthcare networks, and government agencies, physical mail remains a frontline risk and one that demands a strategic, layered, and highly intentional security process. Inspired by the insights Riddervold shared on the Outside-IN podcast, this blog takes a closer look at modern mail security, the evolving role of CBRNE screening, and how IST designs future-ready programs that protect people, property, and operations.

The Hidden Threat in Everyday Mail

Although physical mail feels routine, history and modern case studies show that it can carry high-consequence dangers, such as:

Chemical powders and hazardous substances
Biological agents
Radiological or nuclear materials
Improvised explosive devices
Illicit drugs such as Fentanyl
Hoaxes that cause costly evacuations and operational disruptions

Riddervold points out that many organizations underestimate how frequently threats come through ordinary channels. “About ninety percent of mail-borne threats come through USPS,” he notes, insinuating that public postal systems, rather than private carriers, remain the most common vehicle for threats.

For most organizations, the risk isn't hypothetical. Mail-borne incidents, hoaxes, and suspicious substances surface daily across the country, often resulting in building shutdowns, emergency response deployments, and steep financial losses.

Your Ultimate Line of Defense: CBRNE Screening

Chemical, Biological, Radiological, Nuclear, and Explosive (CBRNE) threats are the hazards that may be introduced through physical mail.

A modern mail-security program must account for all five, because those behind a potential threat have become increasingly creative. Some threats are more visible while others are microscopic, odorless, or undetectable without specialized tools.

The CBRNE framework includes:

Visual inspection and staff training
X-ray and trace detection
Advanced biological sampling
Chemical vapor detection
Safe-box isolation and containment
Emergency response protocols

This layered methodology mirrors the standards used in high-security government mail centers, but is tailored to each client’s risk profile, operational priorities, and budget.

On-Site vs. Off-Site Screening

One of the core themes Riddervold emphasizes is that mail security must be designed around the organization’s unique level of risk tolerance.

He often frames the conversation with a simple but important question:

“What are you afraid of?”

The answer determines whether an organization requires:

1. On-Site CBRNE Screening

Ideal for high-risk, high-visibility, or time-sensitive operations.

Features may include:

X-ray and trace detection equipment
Biological detection systems
Integration with IST’s mail workflows
Safe-box containment
Negative-pressure air environments

This provides maximum speed, control, and transparency, but also presents a stronger investment.

2. Off-Site Screening

Best for organizations prioritizing isolation from risk. IST partners with fully certified CBRNE screening facilities to test all mail before it reaches a campus or office.

Benefits:

No on-site exposure
No capital investment
Full chain-of-custody documentation
Suspicious items contained off-premises

This model can introduce a short delay, often up to 24 hours, but offers the highest level of environmental protection.

3. Hybrid Screening Models

A blend of both approaches, rapid on-site processing of executive or time-critical pieces, while routing standard mail through off-site facilities.

This flexibility allows IST to create highly customized solutions that evolve as threats, operations, and facility layouts change.

Why Digital Mail Strengthens Mail Security

IST’s Digital Mail and DocStor solutions add an additional layer of protection, efficiency, and redundancy:

Physical mail is securely imaged, stored, and transmitted electronically
Chain-of-custody is documented end-to-end
Sensitive materials can be restricted, encrypted, archived, or flagged
Originals can be secured, destroyed, or routed per protocol

Digitizing aspects of the mail workflow reduces unnecessary physical handling and allows dangerous or suspicious items to be isolated earlier in the process.

Training: The Most Important Layer of Protection

Even the most advanced equipment is only as effective as the people using it. IST’s continuous training programs ensure that every mailroom professional is proficient in:

Threat recognition
X-ray image interpretation
Chemical and biological alarm response
Chain-of-custody procedures
Escalation and communication protocols
Emergency response and containment

This training is standardized across all IST locations.

A Smarter, Safer Mailroom Starts with the Right Strategy

Mail security is no longer optional, it's a crucial component of an organization. Whether your organization handles thousands of daily packages or only a few dozen, IST can help you build a tailored, scalable mail-security program that protects people, preserves operations, and ensures peace of mind.

Ready to Strengthen Your Mail Security?

To learn more about IST’s secure mail solutions, CBRNE screening capabilities, and integrated mailroom services, call (404) 582-8850 today!

Welcome Nicholas Tuohy, Regional Vice President for eDiscovery in Arizona

Mon, 30 Mar 2026 12:36:55 GMT

Employees

Welcome Nicholas Tuohy, Regional Vice President for eDiscovery in Arizona

Born in San Francisco, Nicholas Tuohy began his career with an early passion for adventure, spending several years as a white‑water river guide before transitioning into the rapidly evolving field of eDiscovery. After graduating from the University of California, Santa Cruz, Nicholas entered the eDiscovery industry in 2010, where he quickly built a reputation as a trusted expert, strategic partner, and respected voice in the legal technology community.

Over the past decade, Nicholas has been a frequent invited speaker at major industry events, including multiple years at the Arkfeld eDiscovery and Digital Evidence Conference, the Maricopa County Bar Association Conferences, and the Ninth Circuit Judicial Conference. He has delivered dozens of CLE programs over the past 12 years, educating legal professionals on emerging discovery trends, defensible workflows, and technology‑driven strategy. Before joining IST Management in 2025 as Regional Vice President, Nicholas spent nearly a decade with TERIS/Repario, where he qualified for President’s Club every year from 2016 through 2024—an accomplishment reflective of his consistent leadership, client dedication, and sustained top‑tier performance.

In his role at IST Management, Nicholas brings a blend of technical expertise, operational understanding, and relationship‑driven leadership, continuing his commitment to supporting clients, advancing legal technology education, and strengthening the eDiscovery community.

Welcome Melissa Campfield, Regional Vice President for FM in New York

Mon, 30 Mar 2026 12:31:39 GMT

Employees

Welcome Melissa Campfield, Regional Vice President for FM in New York

Melissa brings over 25 years of leadership and management experience and has a proven record of providing sustainable solutions for her clients. Melissa has delivered substantial growth across her portfolio, and a high rate of client and employee retention. Most recently, Melissa served as a Vice President of Client Relations for a global outsourcing organization leading a team of over 500 employees servicing mail, print, records, hospitality and facilities over various different industries including legal, media, higher education and financial services. Additionally, Melissa served for 10 years in the United States Army as an Intelligence Analyst.

Melissa is a graduate of the University of Phoenix and holds a Bachelor of Science Degree in Business. She is also a certified Six Sigma Greenbelt. Melissa and her husband Barry live in NYC and they have a daughter Kayla who will be graduating from Penn State this Spring. In her free time, Melissa enjoys any form of HIIT fitness such as Crossfit.

Welcome Morgan Milletary, Account Executive for eDiscovery in New Jersey

Mon, 30 Mar 2026 12:26:04 GMT

Employees

Welcome Morgan Milletary, Account Executive for eDiscovery in New Jersey

Morgan Milletary is an Account Executive at IST Management Services based in New Jersey. She partners with law firms and corporate legal departments to deliver strategic litigation support and eDiscovery solutions. Morgan holds a Bachelor’s degree in Business Administration with a minor in Computer Science and a concentration in Intelligent Information Systems. Her background in technology and sales enables her to effectively align legal, technical, and business needs when supporting complex litigation and discovery initiatives.

Prior to joining IST Management, Morgan served as an Account Executive at an IT staffing and managed services firm, where she helped organizations execute technology initiatives by connecting them with specialized consulting talent and delivery teams. Known for her proactive and results-driven approach, Morgan focuses on building trusted partnerships with attorneys, legal operations teams, and corporate counsel. She is committed to understanding each client’s needs and delivering tailored solutions that improve efficiency, reduce risk, and support successful legal outcomes.

Welcome David Scott, Operations Manager for FM in North Carolina

Mon, 30 Mar 2026 12:22:25 GMT

Employees

Welcome David Scott, Operations Manager for FM in North Carolina

David Scott is a seasoned business professional with over 15 years of experience leading operations, managing teams, and driving organizational success across multiple industries. Known for his strategic mindset and attention to detail, David has consistently delivered results by optimizing processes, improving efficiency, and exceeding client expectations. His leadership experience spans project management, production oversight, and operational execution, with a strong focus on collaboration and building trusted client relationships through tailored, results-driven solutions.

As a senior-level manager, David has led diverse teams and operational functions while ensuring adherence to contractual obligations and alignment with organizational goals. He is deeply committed to fostering high-performing workplace cultures and believes that investing in employee development is essential to long-term success. By championing continuous learning and empowering team members with opportunities for growth, David has helped create positive, resilient work environments wherever he has worked.

Outside of his professional life, David enjoys traveling, watching sports, and maintaining a healthy work-life balance. He takes great pride in spending time with and supporting his niece and nephews. David is a graduate of Morehouse College, where he earned a Bachelor’s degree in Business Administration with a concentration in Management.

Control the Cost. Reduce the Risk. Simplify Discovery.

Mon, 30 Mar 2026 01:29:18 GMT

Choosing the Right eDiscovery Model in a High-Risk, High-Data World

The wrong pricing model doesn’t just cost more. It increases risk.

Data volumes are expanding. Budgets are tightening. Deadlines are accelerating. And discovery mistakes carry real consequences that can be financial, reputational, and procedural.

Selecting an eDiscovery service model isn’t simply a pricing decision. It’s a strategic choice that affects predictability, defensibility, and long-term cost control.

IST offers four distinct service models, all powered by a secure Single Tool Workflow, designed to align with your case volume, internal capabilities, and financial strategy.

Whether you need flexibility for a single matter or a fully managed long-term partnership, the objective is the same:

Predictable costs. Defensible workflows. Reduced risk.

The Real Challenge: Complexity Without Clarity

Many legal teams struggle with:

Unpredictable invoices

fragmented workflows

data transfers between multiple vendors

ESCALATING REVIEW COSTS

INCREASING SCRUTINY AROUND SECURITY AND COMPLIANCE

Pricing confusion often leads to operational risk. Line-item billing structures can obscure true cost drivers, and disconnected systems can introduce vulnerabilities.

The result? More administrative burden, more budget uncertainty, and less time focused on legal strategy.

A well-aligned service model eliminates that friction.

IST’s Four eDiscovery Service Models

Each model addresses different operational realities. The right solution depends on volume, workflow complexity, and internal bandwidth.

In-and-Out (Transactional)

Best suited for: Discrete matters or organizations with infrequent litigation.

How It Works

Services (including collection, processing, hosting, and production) are billed based on actual usage for a specific case.

Client Benefits

Flexibility: Engage only for what you need, when you need it.
Cost Isolation: Charges remain tied directly to a single matter.
Market Transparency: Upfront estimates aligned with current benchmarks (ingestion rates typically under $25/GB).

Consideration

While transactional models offer agility, they can create cost variability if workflows require multiple systems or repeated processing. IST mitigates this through clear forecasting and centralized data management.

All-In Pricing

Best suited for: Teams seeking budget predictability and simplified billing.

How It Works

A single per-GB rate combines processing, hosting, and exports into one comprehensive fee.

Client Benefits

Cost Predictability: Eliminates unexpected technical line items.
Budget Alignment: Enables early, accurate projections.
Administrative Simification: Reduces time spent auditing invoices.

For organizations managing internal reporting or client pass-through billing, this model delivers clarity and control.

Bundled Services

Best suited for: Legal teams with recurring or moderate-to-high data volumes.

How It Works

Multiple services (including forensic collection, processing, analytics, and AI tools) are packaged into volume-based pricing tiers.

Client Benefits

Economy of Scale: Unit cost decreases as volume increases.
Advanced Capabilities Included: Tools like Sentiment and Behavioral Intelligence are embedded, not added as costly extras.
Strategic Efficiency: A bridge between transactional work and long-term subscription.

Bundled services balance flexibility with cost efficiency.

Managed Services

Best suited for: Organizations handling multiple concurrent matters or sustained litigation activity.

How It Works

A subscription-based partnership providing:

Dedicated environment (typically Relativity)
Secure SOC 2 Type 2 infrastructure
Expert project management
Fixed monthly or annual pricing

Client Benefits

Risk Mitigation: Data remains centralized within a Single Tool Workflow, reducing vulnerabilities from system transfers.
Cost Efficiency: In one example, consolidating into an IST-managed environment reduced review time by over 50% and saved more than $40,000 on a single case.
Operational Consistency: A unified workflow eliminates variability across matters.
Lower Total Cost of Ownership: Particularly effective for ongoing litigation portfolios.

Managed Services often deliver the strongest combination of predictability , security, and long-term savings.

The Foundation: IST’s Single-Tool Workflow

All pricing models are powered by a centralized infrastructure that keeps the entire eDiscovery lifecycle within a secure environment.

This approach reduces risk by:

Eliminating unnecessary data duplication
Preventing system-to-system transfer vulnerabilities
Applying consistent search and processing parameters
Maintaining unified project oversight

Operational Advantages

Unified Project Management: Primary and backup project managers ensure continuity and responsiveness.
Integrated Discover-E Portal: Secure uploads, production tracking, and approvals within one environment.
Reduced Reprocessing Costs: Parameters are applied correctly from the outset.
Real-Time Visibility: Clear insight into workflow status and billing.

Certified Security Standards

All data is protected by:

SOC 2 Type 2 compliance
SSL-128 encryption in transit
AES-256 encryption at rest
FIPS-140-2 certified media
Biometric access controls
24/7/365 secured data centers

Security is embedded into the workflow, not an add-on.

Addressing Common Concerns

Evaluating eDiscovery service models often raises practical questions. Here’s how IST approaches the most common ones:

How IST Recommends the Right Model

“ The goal is not to fit you into a model.
The goal is to fit the model to your operational reality."

the bottom line

transactional offers felxibility

ALL-IN OFFERS PREDICTABILITY

BUNDLED OFFERS EFFICIENCY

MANAGED OFFERS STRATEGIC ADVANTAGES

Each is powered by the same secure, centralized infrastructure.

The difference is not just the price.
It’s control, clarity, and confidence in your discovery process.

Take the Next Step

Request a Strategic eDiscovery Assessment.

Understand where your current approach may be creating hidden cost or unnecessary risk and explore which model aligns best with your needs.

The Blueprint for Dependability: IST’s Three Pillars for Exceptional Client Services

Thu, 26 Mar 2026 16:46:00 GMT

Ep. 44: The Blueprint for Dependability: IST’s Three Pillars for Exceptional Client Services

In this episode, operations leader Mike Horton, Operations Manager, reveals his "blueprint" for transforming nervous new clients into long-term, trusted partners by mastering the critical transition from initial implementation to daily excellence. Drawing on over 27 years of experience, Mike explains how to move past client anxiety by identifying "pain points" and building a foundation of safety through three essential cornerstones: consistency, communication, and unwavering dependability. Get ready to discover Mike’s proactive philosophy, "if it's not broke, break it and find a better way to do it", and learn how he empowers on-site teams to stay motivated, prevent complacency, and use metrics to tell the "story of what’s next" for a client's business. This conversation offers a masterclass in establishing dependability as the cornerstone of a relationship, ensuring that when "things go bump," your clients know you are right there in the trenches with them.

Listen, Watch and Subscribe!

Listen on Spotify

Subscribe on Youtube

Check out our previous episodes here:

Designing Progress Around People: Why Human Connection Drives Smarter Work

Thu, 05 Mar 2026 20:23:28 GMT

Progress Starts with People

Work is moving fast. Technology is getting smarter. Expectations from both clients and employees are higher than ever, with organizations under constant pressure to scale, optimize, and do more with less.

But even as automation accelerates and data becomes more abundant, here’s the truth we keep coming back to at IST: progress doesn’t come from removing people from the equation. It comes from designing systems that support them. Whether we’re talking about recruiting, data, or AI-enabled tools, the most effective strategies share one thing in common: human connection stays at the center.

Recruiting Isn’t a Funnel. It’s a Conversation.

In today’s hiring landscape, recruiting has become increasingly transactional as technology has progressed. Applications are screened automatically, keywords decide who advances, and speed replaces dialogue. But efficiency alone doesn’t build strong teams. As Sydney Ayers, IST’s Vice President of Talent Acquisition, has previously shared on the Outside-IN podcast , some of the most impactful hires don’t arrive with a “perfect” resume. They arrive with curiosity, a service mindset, and the ability to connect. Those qualities don’t always show up in keywords or job histories, but they show up quickly in conversation.

That’s why recruiting at IST prioritizes:

One-on-one conversations with hiring managers
Looking past linear career paths
Creating space for candidates to show who they are, not just what they’ve done

The goal isn’t to screen people out faster. It’s to use technology in ways that help recruiters better understand how applicants will show up for both teammates and clients. When recruiting works well, it should feel relational, not transactional.

Data Literacy Needs Emotional Intelligence

Data plays an essential role in how organizations make decisions. Metrics help leaders identify trends, track performance, and allocate resources. But data without context can be misleading, and in some cases, harmful.

As John Gallardo, IST’s Senior National Director of Human Resources points out on the Outside-IN podcast , many workplace challenges aren’t operational problems at all. Instead, they’re often hurt feelings, miscommunication, or emotional undercurrents that never show up in dashboards, but strongly influence outcomes.

Performance metrics, engagement scores, and productivity data are all valuable, but without emotional context, they can point leaders in the wrong direction. For instance, a dip in performance might signal burnout, or a conflict might stem from miscommunication rather than misconduct.

That’s why leadership development at IST focuses on both sides of the equation:

Teaching managers how to interpret data responsibly
Developing emotional intelligence alongside technical skills
Training leaders to communicate clearly, empathetically, and professionally

When insight is paired with understanding, better decisions happen.

AI Is a Tool, Not the Relationship

AI is changing the way organizations operate. It’s accelerating training, improving workflows, and helping teams surface insights faster than ever before. As Gallardo has noted, AI has enormous potential, but there needs to be a boundary set in place, which is where human guidance comes in. Algorithms don’t bring warmth, don’t tell stories, and don’t recognize nuance unless people teach them to.

At IST, AI is used to enhance services, not replace them:

It helps scale training and surface insights
It supports faster, more informed decisions
It reduces administrative friction

But people remain responsible for judgment, fairness, tone, and connection. Ayers echoed this sentiment from a recruiting perspective. Tools can help manage volume and identify qualifications, but they should never disconnect candidates from real people.

Technology should make work feel more accessible, not more distant. When AI is paired with empathy and oversight, it becomes a powerful ally. Without that balance, the human experience is easily lost.

The Throughline: Human Connection Is the System

Recruiting, data, and technology are not separate strategies. They’re interconnected systems, and they all work better when designed around people.

When human connection is the main focus:

Recruiting becomes more inclusive and effective
Data becomes more meaningful
Technology becomes more usable
Teams become more resilient

As Ayers and Gallardo both highlighted in their conversations, lasting success doesn’t come from chasing the newest tool or the fastest process. It comes from intentionality, meeting people where they are, and building systems that support how people actually work.

Ready to Build Systems That Put People First?

Sustainable performance isn’t achieved by removing people out of the process or relying on technology alone. It’s built through intentional design, recruiting that values connection, and technology that supports, rather than replaces, human judgment. IST partners with organizations to deliver workplace, facilities, and support services that keep people at the center while helping teams operate smarter, faster, and with confidence.

If you’re ready to create systems that scale without losing the human thread, we’re ready to help. Visit our website or contact IST to see how we help organizations build workplaces where people and performance thrive together.

A Company Focused on Excellence

Thu, 05 Mar 2026 20:20:36 GMT

Excellence Is Never an Accident

If you don’t build something intentionally, day by day, you can’t expect long-term success to magically show up. We didn’t get here by accident.

When I started IST almost 29 years ago with two employees in Atlanta, I didn’t have venture capital. I didn’t have debt. I didn’t have some grand corporate machine behind me. What I had was belief… a lot of drive… and a deep conviction that if we built this company the right way, it would last.

Today, many members of my executive team have been with me for 25 to 27 years. A large portion of our management team has been here more than 20 years. That doesn’t happen by luck. So how do we do that? For me, excellence has always rested on three pillars: Structure, Specificity, and Culture.

Structure: Be Great Every Day

Early on, I realized something very simple. It does us no good to be great on Monday and average on Tuesday. If we were going to build a company obsessed with excellence, we had to deliver that excellence consistently. Not occasionally. Not when we felt like it. Every single day.

So in the early years, when we had just eight managers sitting around a boardroom table, I said, “We’re writing SOPs.” They laughed. They thought it was overkill. But I wasn’t building for eight employees. I was building for 80… 800… 8,000. That’s where our digital SOP database began. Today it’s web-based, constantly evolving, and accessible to our teams across the country. Our clients demand consistency. Our employees deserve clarity. Structure gives both.

At the same time, no two client sites are identical. So alongside company-wide standards, we created Site-Specific SOPs tailored to individual clients. That balance of consistency and flexibility is critical. And we’ve always said something at IST that makes people smile: “If it isn’t broken, break it.” There is always a better way to do things. Always. Structure keeps us steady. It gives our people the roadmap so they can confidently exceed expectations instead of guessing at them.

Culture: It Always Starts at the Top

Structure keeps you consistent. Culture moves you forward. Many years ago, my sons were competitive gymnasts. That journey eventually led both of them to the Naval Academy and to the Navy gymnastics team. My oldest even served as captain. After he graduated, he was assigned to the USS Benfold. At one time, that ship had the reputation of being the worst-performing ship in the fleet. Then Captain Abrashoff took command. In a short period of time, he transformed it into the best operating ship in the Navy. My son called me and said, “Dad, you have to read this book.” The book was It’s Your Ship.

The central idea was simple: empower your people. Let them think. Let them speak. Let them take ownership. That book has been IST’s unofficial company book for decades. When employees read it and write an essay about how it connects to our mission, we reward them. But more importantly, we reinforce the mindset. Empowerment doesn’t happen by accident. It flows from culture. And culture always starts at the top.

If a company’s culture is strong, you can usually trace it to leadership. If it’s weak, same thing. So I take that responsibility very seriously. I still call clients. I still send emails. But I also know the people closest to the customer know more than I ever will about what truly makes that client feel served. My job is to serve them so they can serve others.

Specificity: Aim Higher Than You Think You Can

Without a clear vision, people rarely reach their full potential. I learned that lesson personally. Years ago, when I was 28 and my jewelry business was failing, I met a man named Ike Reighard at church in Atlanta. I walked up to him after a service and basically said, “I’m not sure what I’m doing here.” He looked at me and said, “You’re going to do just fine. Another time. Another business.” He believed in me before I believed in myself. Everyone needs someone like that. Someone who sees more in you than you currently see in yourself.

As a CEO, every year I have the opportunity to cast a vision for where we’re going. Recently, I shared a 25-year growth plan for IST. It’s ambitious. It stretches us. It pushes us. But I’ve always believed this: If you shoot for the stars and land on the moon, you still landed on the moon. If you only aim for the moon, you might not get there. Specific goals create confidence. Public goals create accountability. Big goals create momentum.

Building from the Inside Out

Excellence isn’t a slogan. It’s a system. It’s structured processes that create consistency. It’s culture that empowers people. It’s specific goals that stretch us beyond what feels comfortable. And underneath all of that… it’s people.

Technology will continue to evolve. AI will continue to change the landscape. But without people who care, none of it matters. As we move into our 29th year on April 1st, I can honestly say I’ve never been more energized. We’ve grown from two employees to nearly 1,800. And we’re just getting started. To our leadership team… our managers… our frontline teammates… thank you for building this from the inside out.

Hal Blackman

President & CEO

Inside IST’s Print Production Powerhouse: A Conversation with Regional Operations Manager David Bednarz

Wed, 04 Mar 2026 15:57:37 GMT

Spotlight on Technology

When organizations think about print production, they often think “copies.” At IST, we think strategy, cost control, accountability, and measurable results. We sat down with David Bednarz, IST’s Regional Operations Manager, to talk about what truly sets IST’s Print Production services apart and why so many organizations trust us as their on-site Facilities Management partner.

What followed was an inside look at how smart systems, like IST Suite, strong partnerships, and operational expertise transform a traditional copy center into a powerful cost-saving engine.

More Than a Copy Center — A Strategic Operation

“Everything we do is built around data,” David explains. At the center of IST’s print production services is IST Suite and Copy Track, our proprietary technology platform. This system does more than submit and process jobs, it:

Automatically prioritizes print requests
Tracks every job from submission to delivery
Provides detailed, department-level chargebacks
Generates monthly reporting for budgeting and forecasting
Tracks postage, shipping, and even mileage when needed

For clients managing multiple departments, cost centers, or locations, this level of visibility is invaluable. In some of David’s accounts, IST processes 1,000+ copy center requests during peak months, all of which feed directly into real-time reporting dashboards.

“This is what our systems are built for,” David says. “As we do the work on the front end, it feeds the reporting on the back end.”

That seamless connection between operations and reporting is where IST begins to differentiate itself.

Turning Print Into a Cost-Savings Strategy

One of the most compelling parts of our conversation was how IST helps organizations bring outsourced work back in-house without sacrificing quality. David shared a powerful example:

A hospital previously outsourced its postmortem ID tags at $2.00 per tag.

IST brought the job in-house, producing the same tags on 120 lb. tag stock, then punching and assembling them manually for approximately $0.12 per tag.

The result? Immediate and measurable savings without additional labor costs to the client.

“We already have the team on site,” David explains. “So we’re able to reduce costs dramatically while maintaining quality.”

And that’s just one example. From brochures and business cards to letters and bound materials, IST consistently evaluates:

Can we produce it in-house?
Can we match or exceed the quality?
Can we do it at a lower cost?

Chargebacks That Actually Work

Many organizations struggle with tracking internal print costs. IST’s model changes that. Through detailed product IDs and department-level reporting, clients can:

Allocate costs by department, school, or cost center
Track spending by job type
Forecast budgets for future years
Identify high-volume print trends

In some accounts, IST operates under a cost-plus model, spreading costs across dozens of departments. In others, the reporting supports budget forecasting and even internal profitability. David shared one example where a site bills approximately $25,000 per month in chargebacks while the management fee is significantly lower, effectively making the print center a structured internal cost-recovery model.

“It’s a different pocket, same pair of pants,” David says. “But the visibility is what matters.”

No surprises. No hidden costs. Full transparency.

Quality You Can Count On

Cost savings mean little without quality assurance. Every job produced by IST is subject to rigorous quality checks, using client-specific QC forms to ensure standards are consistently met. From folding and inserting to GBC binding and specialty stock production, IST calculates unit costs carefully factoring in:

Paper type and weight
Single- or double-sided production
Software costs
Time per hour for folding/inserting
Supply costs (combs, envelopes, etc.)

“We monitor and update constantly,” David says. “As paper costs change or new products are introduced, our system evolves.”

That continuous oversight ensures clients always receive accurate pricing and predictable outcomes.

Why IST for Print Production?

When asked what truly differentiates IST from competitors, David didn’t hesitate:

“Our systems. Our reporting. And the fact that we live this every day on site.”

Organizations choose IST because we provide:

Advanced print tracking technology
Detailed chargeback reporting
Proven cost-savings strategies
Policy development expertise
Vendor collaboration
On-site operational leadership
Scalable solutions for complex environments

In short, we don’t just manage print. We manage it strategically.

Ready to Transform Your Print Environment?

If your organization is looking for a trusted Facilities Management partner that understands the operational, financial, and strategic impact of print production, IST is ready to help. Let’s turn your print center into a high-performing, cost-controlled operation. Learn more at www.istmanagement.com or call (404) 582-8850.

When Phones Become Evidence

Wed, 25 Feb 2026 21:24:24 GMT

How Legal Teams Reduce Cost, Risk, and Review with a Modern Discovery Workflow

Mobile data has become one of the fastest-growing, most complex, and most expensive sources of electronically stored information (ESI). Yet many legal teams are still relying on discovery workflows built for email and traditional documents rather than encrypted messaging apps, images, emojis, and cross-border mobile communications.

Enterprise data is expanding at an estimated 30% annually, with mobile devices driving a disproportionate share of growth. At the same time, discovery budgets are under intense pressure, privacy expectations are rising, and courts are less forgiving of missteps.

Law firms need to explore why mobile data now sits at the center of discovery risk and cost, and how a modern, defensible, AI-enabled workflow can restore predictability. Drawing on real-world results and current market benchmarks, IST can help legal teams reduce review time, control spend, and protect defensibility without disrupting custodians or compromising privacy.

“Mobile data isn’t an edge case anymore. It’s the budget driver.”

Mobile Data Is No Longer a Side Issue. It’s the Cost Driver.

For years, mobile discovery was treated as a niche concern, something to address only when a phone was clearly relevant. That era is over.

Today, critical evidence routinely lives in:

Apple iMessage and WhatsApp
Slack, Teams, Skype, and other collaboration platforms
Bloomberg and financial messaging tools
Images, screenshots, voice notes, and emojis

As communication habits shift, mobile data has become both unavoidable and uniquely difficult to manage. Unlike email, mobile data is fragmented across apps, frequently encrypted, and often commingled with personal content, especially under BYOD policies.

The result: higher collection costs, longer review cycles, and increased exposure to privacy and spoliation challenges.

every phone is a data vault.

The Real Risk: Cost, Privacy, and Defensibility

Discovery Spend Is Rising—Fast

The global eDiscovery market is projected to grow from $16.89 billion in 2024 to $25.11 billion by 2029, reflecting the growing complexity of modern data sources. Collection spending alone is expected to more than double, driven largely by mobile devices, cloud platforms, and connected technologies.

Mobile collections routinely exceed $250–$350 per device, before review costs are even considered. Forensic examiner rates often range from $250–$350 per hour, with expert analysis and testimony exceeding $550 per hour.

Review Remains the Biggest Line Item

Historically, 75–90% of eDiscovery cost increases have been tied to manual, eyes-on review. While review still represents the largest share of spend today, the balance is beginning to shift as AI-driven workflows mature.

Privacy Is the Hardest Part

Legal and technical experts increasingly agree: the most difficult aspect of modern discovery is not review, but navigating the “nettlesome issues of privacy” that arise before review begins.

These include:

Personal devices used for business communication
Custodian resistance to invasive collections
Cross-border data transfers and blocking statutes
Regulatory expectations around proportionality and minimization

Without a defensible strategy, these challenges can derail timelines, inflate costs, and invite court scrutiny.

Why Traditional Mobile Discovery Breaks Down

Relying on outdated, manual protocols to manage mobile data is like trying to catch rain in a colander. The data is fluid, distributed, and constantly escaping.

Traditional workflows often involve:

Disruptive, on-site phone collections
Over-collection of personal data
Multiple handoffs between tools and vendors
Inconsistent documentation and chain of custody

Each step introduces risk of delay, data loss, privacy exposure, or defensibility challenges.

A Better Model: Defensible, Mobile-First Discovery

IST approaches mobile discovery as an end-to-end workflow, not a one-off technical task.

Forensically Sound Collection: Remote or On-Site

IST supports both remote and on-site mobile collections, designed to meet custodians where they are:

Data is fluid, distributed and constantly escaping .

Remote collection options minimize disruption to phone usage
Clear separation of personal and corporate data
Workflows non-technical custodians can complete confidently
Forensically sound methods preserve metadata, dates, and timestamps

Built-In Defensibility

Every collection is backed by experienced forensic professionals who can:

Produce written findings and affidavits
Document chain of custody end to end
Provide expert testimony if data integrity is challenged

This ensures that the data you collect stands up not just technically, but in court.

Where AI Actually Changes the Economics

Discovery review has long been the largest cost driver. That is finally changing.

While a skilled human reviewer can process roughly 50–60 documents per hour , modern AI systems can analyze close to 100,000 documents per hour . As a result, the share of eDiscovery spending allocated to review is projected to decline from 64% in 2024 to 52% by 2029 .

AI Capabilities Built for Mobile Data

IST’s advanced analytics are designed specifically for the challenges of mobile ESI:

Sentiment & Behavioral Intelligence - Surfaces pressure points, intent, and anomalies buried within chat threads, critical for fraud, employment, and regulatory matters.

Image Recognition - Identifies relevant visual evidence even when files are renamed, altered, or stripped of metadata.

Named Entity Recognition (NER) - Automatically identifies key custodians, organizations, PII, and PHI within unstructured mobile data.

Together, these tools reduce review volume while increasing insight without sacrificing defensibility.

Proof in Practice: Real Results, Real Savings

Legal teams don’t need promises, they need outcomes. Across law firm and corporate matters, IST clients consistently see measurable improvements in speed, cost control, and defensibility when mobile discovery is treated as a strategic workflow rather than a reactive task.

Clients report results such as:

More than 50% reduction in review time and over $40,000 saved on a single matter by consolidating hosted documents into the IST environment, eliminating redundant platforms and handoffs.
Greater cost predictability and budget control through fixed and all-in pricing models, reducing exposure to surprise discovery bills and minimizing the risk of inefficient vendor selection by outside counsel.
Improved data security and lower long-term discovery spend after transitioning from multiple vendors to a single IST Managed Services solution, closing security gaps and simplifying governance.

These outcomes aren’t outliers. They reflect what happens when mobile discovery is approached with the right combination of people, technology, and processes built for scale, defensibility, and real-world legal pressure.

Information Governance: Stopping Risk Before Litigation

Proactive Mobile Risk Management

IST helps organizations implement proactive protocols that reduce exposure before disputes arise.

Employee Departure Protocols - Forensic analysis confirms whether proprietary information was accessed or transferred via USB, cloud storage, or messaging platforms during layoffs or terminations.

Security Without Compromise

IST is a SOC 2 Type II organization and protects data using:

SSL-128 encryption in transit
AES-256 encryption at rest
FIPS 140-2 certified media

The Single Tool Workflow - By keeping data in a single, secure environment from collection through production, IST reduces the risk of data being lost, corrupted, or exposed during duplication across platforms.

all inside one secure environment

collection

PROCESSING

REVIEW

PRODUCTION

Pricing That Matches Reality

Modern legal teams demand predictability, and IST offers flexible pricing models designed to align with case size and risk profile, including:

Tiered pricing
All-in pricing (processing and exports included)
Subscription-based managed services

Transparent benchmarking allows clients to plan confidently, even as data volumes fluctuate.

Why IST?

People who listen. Tech that works. Agility that delivers.

IST combines experienced professionals, purpose-built technology, and the ability to pivot fast when discovery changes—because it always does.

When mobile data threatens to overwhelm budgets and timelines, IST brings clarity, control, and defensibility back to the process.

Take the Next Step

Mobile discovery doesn’t have to be unpredictable or painful.

Talk with an IST litigation support expert to see how a modern, defensible mobile workflow can reduce risk, cut costs, and help your team move faster with confidence.

References

Reddit – r/eDiscovery. The Plight of Undervalued Document Review. Practitioner discussion highlighting review labor pressures, cost compression, and burnout within traditional discovery models.

RAND Corporation. Document Review and Production in Civil Litigation (Occasional Paper OP-183). Foundational research on discovery cost drivers and the disproportionate impact of manual review on litigation spend.

Ball, Craig. Yes, AI Is Here. No, You’re Not Gone. Commentary on the practical role of AI in modern discovery, emphasizing augmentation—not replacement—of legal judgment.

eDiscovery Journal. EDJ Brief: Elevate at Legalweek 2025. Industry reporting on AI adoption trends, market pressures, and evolving discovery workflows.

Complex Discovery. 2024–2029 eDiscovery Market Size Mashup. Market analysis projecting eDiscovery growth, shifting spend allocation, and increased demand for advanced, defensible solutions.

One Workplace, Many Locations: How Operational Support Keeps Hybrid Teams Connected

Tue, 17 Feb 2026 13:12:50 GMT

Working Together, Wherever Work Happens

The workplace isn’t one place anymore, and it hasn’t been for a while. Today’s employees move fluidly between home offices, corporate cubicles, conference rooms, and client sites. Some employees are in every day, others come in once a week, and many rarely step foot in the office at all. And yet, expectations haven’t changed. People still need technology and support they can rely on, no matter where they work.

That’s where many organizations feel the strain. Hybrid work has not only changed where people work; it has exposed gaps in how workplaces are supported. At IST, we believe hybrid success starts with operational support that works everywhere your people do. When logistics are handled with intention, teams stay productive, included, and connected, whether they’re in the office or working remotely.

The Overlooked Backbone of Hybrid Work

When hybrid strategies fall short, the problem is often framed as engagement or culture. But more often, the real issue is operational friction. Hybrid work exposes operational gaps quickly:

Important mail sits unopened because the recipient isn’t on-site
Packages pile up or get missed entirely
Meetings unintentionally exclude remote voices
Facilities teams are stretched thin supporting two workforces at once

These moments add up. They slow work down, create frustration, and quietly disconnect teams.

IST approaches hybrid success differently. We treat hybrid support as a strategic extension of the workplace experience, removing friction so operations run seamlessly. When support systems work, strong workplace culture follows.

Personalized Support for How Your Workplace Actually Works

No two organizations define “hybrid” the same way. That’s why IST doesn’t lead with a one-size-fits-all solution. Instead, we lead with questions to understand your reality.

We take time to understand:

How often employees are on-site
What work must remain physical versus digital
Where delays, handoffs, or confusion tend to happen

From there, we provide services that fit your workflow, your people, and your pace of work. The goal isn’t to reinvent your workplace; it’s to make it better.

Keeping Mail, Packages, and Equipment Moving, No Matter Where You Are

Mail and packages don’t stop just because employees aren’t in the office every day. And when access is disrupted, productivity is too.

IST helps bridge that gap with flexible, technology-enabled solutions:

Digital Mail transforms physical mail into secure, cloud-based access. Remote employees can view critical documents immediately, resulting in no waiting, no forwarding delays, and no cluttered desks.
Smart Lockers and Kiosk Package Management give staff secure, self-service access to deliveries on their own schedule, resulting in no lines, no missed pickups, and no dependency on office hours.

The result is a more consistent experience: remote employees stay connected, in-office teams stay efficient, and operations stay predictable for facilities teams.

Hybrid Meetings That Actually Feel Hybrid

Few things highlight the divide between remote and in-person work faster than a meeting that only works for half the room.

IST provides on-site administrative and A/V support to ensure hybrid meetings, depositions, and hearings run smoothly from start to finish. From setup to troubleshooting, our teams help create experiences where:

Remote participants aren’t an afterthought
In-room meetings don’t stall due to technical issues
Leaders can focus more on decisions and less on devices

When meetings work for everyone, collaboration follows naturally.

Administrative Support Without Physical Boundaries

Hybrid work doesn’t eliminate administrative needs. Instead, it redistributes them.

Because IST teams are already embedded on-site and familiar with daily operations, we’re uniquely positioned to extend support beyond the office walls. That includes:

Scanning, organizing, and securely distributing documents
Coordinating file and equipment delivery for remote employees
Supporting remote workstation setup and workflow continuity

Instead of adding vendors or headcount, organizations gain a single trusted partner that adapts alongside their workforce.

What This Looks Like Day to Day

When hybrid operations are working well, it’s almost invisible, but the impact is clear:

Employees arrive each day confident that systems will work as expected
Remote staff stay informed, equipped, and included
Meetings feel inclusive instead of divided
Facilities and workplace leaders spend less time reacting and more time improving the experience

When workplace support is consistent, teams feel united rather than split into two groups, creating trust that keeps everyone connected, no matter where they log in.

Ready to Make Hybrid Work… Work?

Hybrid success doesn’t come from patchwork solutions. It comes from intentional support designed around how your teams operate. IST partners with organizations to deliver workplace services, from digital mail and smart lockers to administrative and hybrid meeting support, that close gaps, reduce obstacles, and increase confidence that operations are covered wherever work happens.

Contact us now if you’re ready to build a hybrid workplace that feels connected, reliable, and well supported. Or visit our website to explore how our cutting-edge solutions can help keep your operations running smoothly.

Widening the Hiring Lens to Recruit Stronger Teams

Tue, 17 Feb 2026 12:59:06 GMT

Hanging With Hal

Recruiting Starts with Seeing the Person

Recruiting has changed a lot over the last 30 years. Technology has evolved. Processes have gotten faster. Expectations have shifted. But the most important part of hiring? That hasn’t changed at all. At the end of the day, it’s still about people.

At IST, we’ve always believed that if you get the people right, everything else follows. You can build great systems. You can invest in incredible technology. But if you don’t have people who care, who want to serve and want to make an impact… none of it works.

That belief has guided how we hire from day one. Our recruiting philosophy is intentionally people-centered. It’s inclusive. It’s diverse. And it’s designed to make sure we don’t overlook great talent just because they don’t fit a perfect mold on paper.

A big reason that philosophy has scaled alongside our company is the leadership of our Vice President of Recruiting, Sydney Ayers . Sydney has spent the last decade building and refining IST’s recruiting strategy with tremendous care and intention. Alongside her senior recruiters, she’s helped us grow without losing our heart. Between them, they bring more than 20 years of experience… and they’re also working mothers, which gives them a deep appreciation for balance, empathy, and real life.

Sydney said it best on Episode 25 of the  Outside-In Podcast :

“IST is a service provider, so every single person that we bring on board, they have to be invested, they have to care. So, I think it is finding the right blend, of course, skillset for the position. It depends on what the role is, but the type of person who can extract happiness out of moments of their day when they make those contributions. So maybe dropping off a copy job and you tape that client's or that customer's favorite piece of candy to it, big smile that day, put it in the bank. If you're someone who can thrive on those types of interactions, which I think most of our teammates are, then it's a place where you can have a lot of fun.” - Vice President of Recruiting, Sydney Ayers on Episode 25 of the Outside-In Podcast, ‘Beyond Resumes: Connecting Candidates to Careers’

That mindset matters. Because service isn’t just what we do. It’s who we are.

Using Technology… Without Losing the Human Touch

We absolutely use technology where it helps us. But we’re very intentional about not chasing shortcuts that remove judgment, context, or conversation from the process. A resume can tell you what someone’s done. It rarely tells you who they are.

Today, we have more than 1,600 frontline service specialists across the country. They all come from different backgrounds. Different paths. Different life stories. But they share one thing in common… they care. Every single week, we receive comments praising our teams for their reliability, their white-glove service, and their genuine human connection. That doesn’t happen by accident. It starts with how we hire. I’ve seen this firsthand over the years. Some of our strongest teammates didn’t look like “perfect” hires on paper. But they had heart. They had character. And they had a desire to serve.

Sydney’s team reviews an incredible volume of applications every year… more than 135,000 in 2025 alone. That number keeps growing. Keeping one-to-one human interaction at the center of the process is critical. Technology helps manage volume, but we never auto-reject candidates based on keywords or non-linear work histories. One tool we use is optional video screening. And I’ve watched candidates stand out simply because they took a few minutes to introduce themselves and show us who they are. That matters.

Broad Recruiting, Done with Intention

Through programs like  GEMS and PaYS , we’ve been able to connect with veterans and military spouses who are often overlooked in traditional recruiting models. These individuals bring resilience, adaptability, and perspective… qualities you can’t always measure on a resume.

Through these programs alone, we’ve welcomed more than 30 teammates into IST across a wide range of roles, from part-time entry-level positions to full-time management, remote recruiting, and highly specialized eDiscovery work. Our hiring managers receive extensive coaching so they know how to ask the right questions. Not just about skills, but about story. Experience and capability matter, of course. But character is the common thread we always come back to. That’s how strong teams are built. And that’s how client trust is earned.

So thank you… to our recruiting and operations teams for doing this work the right way. And thank you to every candidate who takes the time to show us who they are, not just what they’ve done. Our passion to make an impact… to go above and beyond… is visible every day to our clients. And that’s what truly makes IST different.

Hal Blackman

President & CEO

Fifteen Years of Hope with The Cystic Fibrosis Foundation

Tue, 17 Feb 2026 10:23:46 GMT

IST's Gives Back

How One Moment Shaped Fifteen Years of Giving Back

Many years ago, IST’s CEO and President, Hal Blackman, met a group of children with Cystic Fibrosis. This interaction changed Hal’s life and set the course for IST Management’s incredible journey of supporting the Cystic Fibrosis Foundation . Alongside an incredible partnership to center our community outreach nationwide, IST met Blake and his family, a then four-year-old boy with CF. Over the years, our IST Family has had the privilege of getting to know Blake , his mom, Jennifer Stasney, and his younger sister, Lila. We’ve had years of fun hosting the IST Kids Zone at the Atlanta Great Strides Walk, celebrating holidays, and making incredible memories. Since meeting Blake, we’ve watched his health soar from years of treatment, hard work, and incredible developments in medication and research. In 2026, Blake is a healthy, happy, multi-faceted freshman in college, ready to explore all the adventures adult life has to offer him. We are so grateful for the love Jennifer, Blake, and Lila have brought into our community, teaching us more than we could have ever anticipated about strength, bravery, family, community, and life with a genetic disorder like CF.

Meet the Zotta Family – Our 2026 CF Ambassador Family

Although Blake and his family will forever have a home in our hearts, IST Gives Back has the privilege of introducing our newest “CF Ambassador Family,” the Zottas!

Kevin and Lexie Zotta live in Dawsonville, GA, with their two children, Maggie (3) and Hayden (8 months). Both Hayden and Maggie have Cystic Fibrosis, and like many families, the Zottas had never heard of CF before it entered their lives. Both children take the CFTR gene modulator medication, Kalydeco, which has been approved to treat CF patients since 2012.

Maggie was born prematurely at 32 weeks and was diagnosed after a routine newborn screening while she was still in the NICU. The initial shock was overwhelming for Lexie and Kevin, but connecting early with the Cystic Fibrosis Foundation changed everything. Hayden was born 8 weeks early and was able to receive treatments at only 2 months old, nearly a year earlier than Maggie had been eligible Because of the momentum created by continued research and funding, both children have been able to lower their enzymes and reduce chest physical therapy (CPT), an essential, daily airway-clearance technique designed to loosen and remove sticky mucus from the lungs.

Maggie likes Paw Patrol and Peppa Pig, and her mom describes her as very go-with-the-flow, living an active lifestyle including play groups, swimming, and learning gymnastics.

The Zottas’ connection with The Cystic Fibrosis Foundation has provided them with irreplaceable community, resources, and support. Thanks to our ongoing partnership with the Atlanta Chapter of the CFF, IST’s leadership and corporate employees had the opportunity to connect with them.

Last December at IST’s annual Corporate Holiday Lunch, we welcomed Blake, Jennifer, Lila, and the Zottas to celebrate the new addition to our IST Family, “passing the torch”.

Lexie Zotta, on making the decision to share her family with IST as our new CF Ambassadors: “I don’t see this as volunteering. I see it as a privilege to be invited into your family and to have you become part of ours. We can’t thank IST enough for helping our kids have a better future. The reason we weren’t as scared with Hayden’s diagnosis is because we watched Maggie thrive—and that’s because of people raising money for research and better treatments.”

2026 Great Strides Walks & IST’s CF Fundraiser

In 2026, IST’s National CF Fundraiser and Kids Zone at the Atlanta Great Strides Walk marks its 15th year! The tradition and longstanding commitment of this community outreach effort represent IST Gives Back’s core mission of creating positive impact and change for communities in need. What began as one meaningful connection has grown into a nationwide effort driven by employees, partners, and families.

The Atlanta Walk is on Saturday, May 16th, 2026, in Suwanee, GA. Our employees will be participating in 37 walks nationwide, from March to June this year.

Leading up to the walk, IST Gives Back will collect employee-submitted designs for #TeamIST’s 2026 Great Strides t-shirts, prepare for another unforgettable Kids Zone experience, and continue sharing the stories behind the cause. Stories like Blake’s, Maggie’s, and Hayden’s remind us that every dollar raised, and every moment volunteered directly contribute to longer, healthier lives.

The Legacy Continues

Fifteen years ago, the Cystic Fibrosis Foundation led IST to begin it’s relationship to volunteering. Today, that impact lives through the thousands of dollars of funds raised and precious memories created with our CF Ambassadors. As we pass the torch to the Zotta family and look ahead to 2026, our mission remains the same: to stand beside the CF community, push progress forward, and find ways to connect communities passionate about change.

Join our 2026 Cystic Fibrosis Fundraising Team!

Blackman Bucks Blowout 2026

Thu, 12 Feb 2026 21:34:53 GMT

Events

Blackman Bucks Blowout 2026

Who will win this year's Blackman Bucks Blowout? Watch to find out!

The Next Generation of Smart Mail and Package Tracking from IST

Mon, 02 Feb 2026 18:37:24 GMT

Spotlight on Technology

At IST innovation is not only about technology. It is about creating smarter ways for our clients to operate. For almost three decades, IST has been delivering mail, office, and administrative support solutions designed around efficiency, accuracy, and people-first service. Today, we are proud to hold the industry-leading platform: MSPT Web, a fully web-based version of Mail Sort Package Track.

MSPT has long been a trusted solution for organizations seeking a streamlined way to manage inbound mail and packages. As organizations evolve, expand, and embrace hybrid work models, the pressure to maintain accuracy, security, and visibility across all locations continues to grow. MSPT Web was developed with these needs firmly in mind.

The result is a smarter, faster, and more collaborative approach to mail and package management. It is designed for the way companies work today and supports the direction operations are heading in the future.

Why a Web-Based MSPT?

Traditional mail tracking platforms often rely on local installations or manual syncing. These approaches can create fragmented data and unnecessary complexity. MSPT Web raises the bar by delivering a fully cloud-based system that places real-time insights and functionality at your fingertips, regardless of how many locations your business operates.

One website. One login. Total visibility.

Clients can now access the MSPT platform through a secure browser connection, with no software download required. Whether your team oversees a single location or a nationwide portfolio, MSPT Web allows mail and courier teams to collaborate through one unified platform. That means:

Centralized data
Real-time updates
Streamlined reporting
Greater transparency
Easier management across locations

It is the next generation of operational simplicity, and it reflects the expectations of modern business users.

Cloud-Based Security and Simplicity

One of the most powerful enhancements within MSPT Web is its cloud-hosted design. All data is securely stored on IST servers, eliminating the need for syncing tools or onsite hosting environments. This means:

No version conflicts
No manual backups
No delays in accessing updated information

Every scan, delivery record, and status update becomes instantly available to authorized users across your organization.

Security remains a top priority. MSPT Web combines controlled access with protected cloud storage. Your operational data remains secure while also becoming easier to manage than ever before.

Built for Smarter, Faster Workflows

When designing MSPT Web, we began with a simple guiding question: “How can we remove friction, increase accuracy, and empower users at every step of the workflow?”

That mindset led to several powerful enhancements on smarter data importing. Legacy data importing has traditionally been one of the most tedious aspects of platform onboarding. MSPT Web changes that completely. Imported data is automatically formatted, and errors are clearly flagged for easy review and correction. This improves accuracy while reducing onboarding time.

In addition, most implementations can now be completed remotely. This minimizes disruption and accelerates rollout timelines.

Advanced Package Search Functionality

Locating packages becomes simple and intuitive with MSPT Web. Users can search by keyword or tracking number. Signature capture is supported through handheld devices, scanners, or computers, offering maximum flexibility. Highly accurate tracking ensures that nothing gets lost within high-volume environments.

Expanded Reporting Capabilities

MSPT Web delivers deeper operational insights than ever before. Users can:

Run key reports
Customize formats
Sort data sets
Export results in various file types

This empowers leadership teams to monitor performance, identify trends, and make data-driven improvements.

WiFi-Enabled Mobile Capabilities

MSPT Web fully supports teams on the move. Couriers can tag packages directly from mobile devices during internal delivery runs. Once connected to WiFi, updates sync automatically across the system. This improves accuracy while eliminating the need for manual updates after routes are completed.

No More Voice Profiles

Voice recognition functionality now operates directly within supported web browsers including Chrome, Edge, and Firefox and more. No separate setup or profiles are required. The result is a faster, cleaner onboarding experience.

Enhanced Email Communication

Professional communication matters. Recipients rely on timely notifications and clear delivery updates, especially in hybrid work environments. MSPT Web allows full customization of email templates, including fonts, colors, branding, logos or signatures. Your notifications look polished, professional, and fully aligned with your organization’s identity.

Out-of-Office Mail Forwarding

Hybrid work is here to stay. MSPT Web helps organizations adapt by supporting automated mail forwarding rules, including date-range controls and designated forwarding recipients. Mail and packages continue to reach the right people, even when work locations change.

Seamless Multi-Office Collaboration

One of the most transformative advantages of MSPT Web is its ability to simplify collaboration across multiple locations. With one centralized login and one shared platform, teams can:

Share live delivery updates
Standardize workflows
Maintain visibility
Improve operational consistency

For organizations that are growing, restructuring, or supporting hybrid workforce models, this capability creates clarity and confidence.

A Natural Evolution Built on Experience

MSPT Web represents the latest advancement in IST’s ongoing commitment to innovation. Our teams have decades of experience supporting mail and package operations across legal environments, corporate headquarters, healthcare systems, universities, and more.

Earlier versions of MSPT already delivered measurable improvement in tracking accuracy, accountability, and workflow efficiency. MSPT Web builds on that foundation with modern web access and enhanced performance. This is not just a technology refresh. It is a smarter way to run your operation.

Experience the Next Generation of MSPT

MSPT Web is already transforming inbound mail operations for clients nationwide. It strengthens visibility, simplifies management, and delivers clean, consistent workflows across every location you support. Whether your operation is centralized, multi-site, or hybrid, MSPT Web provides the modern infrastructure needed to stay efficient and responsive.

We invite you to learn more or connect with our team to explore how MSPT Web can support your organization. Call (404) 582-8850 today to get started with MSPT Web!

Protecting What Walks Out the Door

Fri, 23 Jan 2026 20:36:55 GMT

The Critical Shift in Data Security

Every organization faces the inevitable moment when an employee leaves. Whether the departure is planned or unexpected, each exit carries invisible risk: the loss or exposure of sensitive data and intellectual property. In today’s hybrid work world, where company files live across devices, clouds, and collaboration apps, that risk has multiplied exponentially.

Traditional exit interviews and HR checklists are no longer enough. Modern data security requires forensic precision and AI-enhanced visibility to uncover where information went, how it moved, and whether it’s still secure.

IST Management’s Discover-E platform was built for this challenge. By combining advanced AI and machine learning with human forensic expertise, IST helps organizations identify potential data exposure early, investigate efficiently, and preserve legal defensibility all while controlling costs and minimizing disruption.

The Evolving Threat Landscape: Why Data Protection Is More Complex Now

The Explosion of Data

The digital universe is expanding at an unmanageable pace.

The average employee generates 1.7 MB of data per second, roughly 146 GB per day .
90% of the world’s data was created in just the last two years.
Global data creation is growing at over 30% per year , feeding an endless stream of emails, chats, shared drives, and cloud activity.

What used to be a handful of corporate systems now includes personal devices, Teams and Slack messages, and hidden folders in Dropbox or Google Drive. The more places data lives, the harder it becomes to secure when someone walks out the door.

The Cloud and the Question of Control

Over 60% of corporate data now resides in cloud environments, a figure expected to rise to 80% by 2028. While the cloud enables flexibility, it also decentralizes control. Departing employees often have lingering access to data through synced folders, mobile apps, or third-party integrations.

IST Discover-E unifies that sprawl. Its cloud-based eDiscovery platform consolidates data management and forensic analysis into one secure environment, eliminating the need for fragmented systems or expensive on-premises infrastructure.

The Regulatory Tightrope

Cross-border data regulations are colliding. U.S. discovery laws demand transparency, while E.U. and U.K. data privacy frameworks enforce strict limitations on processing personal information.

IST’s protocols meet those demands head-on with compliance rooted in SOC 2 Type 2 certification , FIPS 140-2 encryption , and EU–U.S. Privacy Shield Framework adherence. For global organizations, this means peace of mind that every step of the process is defensible, documented, and secure.

The New Era of Data Governance: AI and Forensic Intelligence

Where Technology Meets Human Judgment

Artificial intelligence is transforming how organizations manage data risk, but automation alone isn’t enough. Evaluating feasibility, privacy exposure, and proportionality are the “hardest part” of eDiscovery and still require expert human oversight.

As AI tools mature, they’re reshaping the economics of litigation and investigation. Review work that once consumed 64% of total eDiscovery spend in 2024 is projected to drop to 52% by 2029 , as automation accelerates analysis and collection. The real opportunity lies in using AI and forensic science together, not just to react to incidents, but to prevent them.

90% of Data

Created In Last 2 Years

IST’s Employee Departure Protocol

When an employee exits, IST deploys a structured, defensible process to identify, preserve, and analyze all relevant activities. Core deliverables include:

Internet History Report – Logs browser and network behavior.
USB Drive Report – Tracks insertion, usage, and file transfer patterns.
User File Listing & Recycle Bin Reports – Identifies deletions or hidden copies of sensitive materials.
Installed Application Report – Reveals unauthorized or suspicious programs.

Paired with Sensitive Data Analysis , IST pinpoints potential theft indicators, from cloud storage access (e.g., Google Drive, OneDrive, Dropbox) to unusual file movements or renaming behaviors. Each step is verified by certified forensic experts to ensure every finding holds up in court.

AI That Sees What Humans Miss

IST’s advanced AI extends far beyond keyword searches.

AI Image Recognition identifies confidential designs, photos, or schematics even if altered or renamed, an evolution from the technology that recently delivered a 97.5% reduction in image review volume and $385,000 in savings for an IST client.
AI Text and Sentiment Analysis surfaces tone and intent, revealing potential red flags like malice or concealment.

This fusion of forensic investigation and AI-driven insight turns reactive discovery into proactive risk defense.

The IST Management Differentiator: Security, Expertise, and Predictable Costs

Uncompromising Security

IST’s infrastructure is built for resilience and defensibility.

SOC 2 Type 2 Certification: Continuous auditing across security, availability, and confidentiality.
Encryption: SSL-128 in transit and AES-256 at rest on FIPS 140-2 Certified media.
Data Center Security: Multi-layer authentication, including biometric fingerprint and iris scans.

These safeguards are foundational to IST’s credibility as a trusted legal technology partner.

SOC 2 Tpye 2

Certified

10-14+ Years

PM Experience

50%+ Review

Time Reduction

Expertise You Can Trust

In an industry where high turnover and minimal oversight are common, IST stands apart.

Project Managers are drawn from Am Law 100 firms , each with 10–14+ years of experience .
Every client receives dual project management coverage to ensure continuity and responsiveness.
Teams communicate early, often, and clearly, meaning no ghosting, no guessing, just guidance.

The result is accountability, continuity, and a human touch that technology alone can’t replicate.

Predictable Costs in an Expanding Market

The global eDiscovery market is expected to reach $25.11 billion by 2029, a 10.32% compound annual growth rate. As data volumes surge, so does the cost of mismanagement.

IST’s flexible pricing models keep clients ahead of that curve:

Tiered and All-In Pricing: Discounts based on data size and predictable flat-rate packages.
Managed Services Subscriptions: Streamlined partnerships that lower cost per matter over time.
Built-In AI Analytics: Included at no extra charge, guaranteeing no hidden fees for setup, training, or analytics tools.

In one case, an IST client cut review time by over 50% , simply by centralizing discovery within the IST Discover-E environment.

Proven Results

Real outcomes speak louder than promises:

IP Theft Investigation: IST’s forensic analysis uncovered USB and cloud drive activity tied to proprietary file access, leading to a successful court order and recovery.
KMK Law Partnership: Consolidating eDiscovery under IST’s Managed Services model reduced security risks, stabilized costs, and enhanced efficiency across multiple practice areas.

Partnering for Strategic Data Governance

Data is now every organization’s most valuable, and vulnerable, asset. As hybrid work, global regulations, and employee mobility reshape the threat landscape, companies need partners who can see the entire picture: technology, compliance, and human behavior.

IST Discover-E delivers complete defense, blending AI precision with human intelligence to protect data before, during, and after employee departures.

Don’t wait for the next departure to test your security. Talk to a Data Security Expert at IST Discover-E today and build a strategy that’s defensible, efficient, and future-ready.

References

ComplexDiscovery. (2024, March). Complete Look: ComplexDiscovery’s 2024–2029 eDiscovery Market Size Mashup.
Retrieved from https://complexdiscovery.com/complete-look-complexdiscoverys-2024-2029-ediscovery-market-size-mashup/

Craig Ball. (2024, August 1). Yes, AI is Here. No, You’re Not Gone.
Retrieved from https://craigball.net/2024/08/01/yes-ai-is-here-no-youre-not-gone/

Cowper, A. (2020). Artificial Intelligence and the Practice of Law: An Overview. The Sedona Conference Journal, Volume 21, 263–276.
Retrieved from https://www.thesedonaconference.org/sites/default/files/publications/Cowper%20263-276_0.pdf

ComplexDiscovery. (2025, January). 1H 2025 eDiscovery Business Confidence Survey Results Released.
Retrieved from https://complexdiscovery.com/1h-2025-ediscovery-business-confidence-survey-results-released/

The Key to Building a Digital Voice

Thu, 22 Jan 2026 13:12:02 GMT

Hanging With Hal

The Key to Building a Digital Voice

Let me be honest for a moment…

I didn’t start recording my Hanging with Hal Podcast because I felt completely comfortable on video. Written communication has always been more my style. It’s familiar. It’s safe. And after decades in this industry, you’d think I’d have it all figured out by now. But here’s what I’ve learned along the way… real growth rarely starts inside your comfort zone.

This was never about becoming the next A-list influencer or chasing likes. It’s about something much simpler, and much more powerful. How can five intentional minutes a day on LinkedIn… a thoughtful comment, a meaningful post, a genuine interaction… help you build credibility, strengthen relationships, and ultimately grow your business?

At IST, we’ve always believed the people come first. The relationships our team builds with clients are everything. Social selling is simply an extension of that belief… starting those relationships online, with intention and authenticity.

LinkedIn Is Just a Networking Event With a Bigger Room

I think about LinkedIn the same way I think about any networking event I’ve attended over the years. After more than 25 years building my career with IST here in Atlanta, I’ve had the privilege of walking into countless rooms filled with talented, driven, interesting people. Some conversations lasted five minutes. Others turned into partnerships, friendships, and opportunities I never could have predicted. Here’s my first piece of advice… showing up matters more than getting it right.

We’re often our own toughest critics. We talk ourselves out of reaching out. We convince ourselves the connection won’t matter or the timing isn’t perfect. And that’s human. But people notice effort. They appreciate authenticity. And they remember how you made them feel. You don’t have to tell the perfect story. You don’t have to sound like anyone else. Just show up. Be yourself. Take a chance on the people in your network. The best partnerships… and some of the best friendships… often start with a simple comment or a casual conversation.

Bring that same mindset to LinkedIn. Connect with colleagues, clients, partners, and leaders you respect. Follow companies that interest you. And if posting feels intimidating, start small. Comment. React. Engage. Five minutes a day can turn into meaningful relationships… and yes, eventually, sales.

Finding Your Voice Through Content

When it comes to creating content on LinkedIn, it doesn’t need to be complicated. A few simple principles can go a long way…

Keep it conversational.  If you wouldn’t say it in a meeting, pause and rethink it.
Shorter is better.  A quick 30-second video or voice note can have more impact than a long post.
Have a point.  People want to know how you can help them or what you’ve learned.
Be consistent.  Showing up regularly builds confidence and keeps you visible.

And when you’re wondering what to post… don’t overthink it. I like to use what I call The Four Content Pillars as a simple guide:

Career Stories & Lessons
Share the journey. The roadblocks. The lessons learned along the way.
Client Wins & Case Studies
Celebrate results. Recognize the trust clients place in you.
Personality
Step away from work sometimes. Share who you are and what brings you joy.
Collaboration & Recognition
Highlight team wins. Tag coworkers, clients, and partners. Celebrate together.

Why Hanging with Hal?

When I first started my career at Marriott, I never imagined I’d be creating short-form video content on LinkedIn. Times have changed… and so have we. I’ve genuinely enjoyed creating the  Hanging with Hal   Podcast and sharing my perspective with my network. But more than anything, my hope is this… that it encourages others to take that first step outside their comfort zone. You never know where it might lead. And if there’s one thing I’m certain of… the best growth always starts with people.

Hal Blackman

President & CEO

No Surprises: How Great Implementations Protect People, Trust, and Reputation

Tue, 20 Jan 2026 18:13:25 GMT

Ep. 43: No Surprises: How Great Implementations Protect People, Trust, and Reputation

Implementations don’t fail because of technology—they fail when people feel unheard, surprised, or overwhelmed. In this episode of Outside In, Brad Mitchell, Implementation Manager at IST, pulls back the curtain on what truly makes an implementation successful. Drawing on more than 16 years of experience, Brad shares how a people-first, no-surprises approach helps clients navigate change without disrupting operations, damaging trust, or putting reputations at risk. From managing fear of disruption and hidden costs to building confidence with end users, IT teams, and executives alike, this conversation reveals why the best implementations don’t feel like implementations at all, and how leaving people better than you found them is the ultimate measure of success.

Listen, Watch and Subscribe!

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Check out our previous episodes here:

The First Touchpoint Matters: What Managing Facilities Can Teach HR About Belonging

Fri, 19 Dec 2025 20:21:47 GMT

Where Belonging Really Begins

HR works tirelessly to define values, shape culture, and build programs that make people feel seen. But the truth is simple: people don’t experience culture in a handbook. They experience culture in hallways, lobbies, conference rooms, mailrooms, and in the moments where they either feel supported or overlooked. When those everyday touch-points feel transactional, productivity drops, turnover spikes, and the overall energy of the workplace suffers.

Most people view these services as “facilities management”, but at IST, we create a workplace experience that turns everyday facilities into cultural drivers, creating a people-first environment that welcomes, supports, and fosters genuine relationships while giving HR the peace of mind that everyone’s needs are being met.

The Hidden Power of Facilities Management

For years, “facilities” meant keeping the lights on and the temperature stable. Today, it’s a strategic part of the employee experience. As discussed by Maggie Cantalupo on Episode 40 of IST’s Outside-IN podcast , the shift accelerated after the pandemic, when organizations realized that bringing people back to the office meant giving them a reason to come back. A welcoming environment is no longer a luxury; instead, it’s the foundation for creating an environment people want to be in.

Since facilities are often the first and most frequent touchpoint for employees, visitors, and clients, they must be designed with intention. While traditional facilities management tends to be one-size-fits-all and solely focuses on maintenance and space utilization, IST has a people-first approach that treats every interaction as a chance to strengthen community and boost productivity:

People-First Service : Whether it’s reception greets or mailroom handoffs, each interaction is designed to make someone feel genuinely welcomed.
Proactive Hospitality : Our staff anticipate needs before a request is even voiced, eliminating the “call-center” feeling and keeping support with ease.
Tailored Experiences : Services are aligned with your brand’s unique culture, whether that means the discretion required by a law firm, the community focus of a university, or the agility demanded by a corporate office.

Concrete Ways Facilities Drive Belonging

At IST, a single, thoughtfully designed facility touchpoint can become a powerful HR lever, extending the feeling of belonging into every corner of the workplace:

Entry & Reception : Warm greeters, personalized welcome screens, and rapid check-ins via our Visitor Management system create the same welcoming feeling a thoughtful onboarding packet does for a new hire.
Common Areas : Ambient lighting, well-placed coffee stations and surprise treats, backed by data-driven space planning, turn lounges into informal networking hubs and make it easy to schedule community-building events.
Hybrid & AV Support : Seamless in-room and virtual experiences, complete with live troubleshooting, give remote and on-site teams the inclusive collaboration tools HR strives to provide.
Mailroom & Print Center : Friendly staff, swift turnaround, and secure handling (fingerprinting, background checks) help HR streamline internal paperwork, reduce administrative burdens, and demonstrate our commitment to employee time and safety.
Recognition & Awards : Visible Employee of the Month displays and celebratory signage transform everyday spaces into reminders of appreciation, reinforcing formal HR recognition programs.

Together, these facility-centric actions create a continuous theme of care that amplifies HR’s mission to make every employee feel seen, valued, and truly part of the organization.

Three Pillars IST Brings to the Table & What HR Can Adopt

Inspired by Maggie Cantalupo’s insight into the “ five star office ” begins with people, processes, and technology, IST’s three-pillar framework shows exactly how HR can turn those foundations into tangible belonging:

1. People:

“Hire Heart, Train Empathy”

HospitalitySourced Talent: Our acceptance rate is 1 %, even lower than Harvard’s, ensuring a five-star service mindset. We’re only hiring those with a true servant’s heart.
EmotionalIntelligence Training: Staff learn to read cues, respond with genuine care, and act as extensions of your brand. We’re your partners; your success is our success.
HR Tip: Embed a “servicefirst” mindset in onboarding, performance reviews, and leadership development. As Hal Blackman, President and CEO of IST, says, our staff is empowered to do whatever it takes to ensure client satisfaction.

2. Processes:

“One Partner, Many Solutions”

Unified Service Model: A single point of contact handles reception, way-finding, A/V, logistics, and mailroom functions, eliminating the “who do I call?” confusion.
Clear SOPs & Accountability: Every step is documented, tracked, and measured, delivering consistent, reliable support.
HR Tip: Adopt cross-functional playbooks that define precisely who owns each employee experience moment, from the first day welcome kit to quarterly check-ins.

3. Technology:

“Hospitality Meets Data”

Advanced Hospitality Suite: Visitor Management, Confirm Scheduler, Space Planning, and real-time analytics.
DataDriven Insights: Spot wait-time spikes, underused spaces, and dips in employee sentiment, enabling swift course correction.
HR Tip: Leverage these metrics to identify belonging gaps (e.g., low lounge usage) and iterate quickly.

Ready to Turn Your Workplace into a Belonging Engine?

When facilities management leads with heart, the sense of belonging no longer needs to be shouldered by HR, and we can create an atmospheric workplace experience. It becomes a natural by-product of every interaction. The building shifts from a mere backdrop into a catalyst that drives culture, productivity, and retention.

We understand that trusting a facilities partner with the everyday experience of your workforce can feel like a significant step. That’s why IST makes it a top priority to spend time learning your rhythms, values, and challenges of your HR and operations teams, ensuring a smooth, people-first transition from day one. Clients that partner with us report 41% lower absenteeism and 17 % higher productivity, which are direct results of employees who feel seen, cared for, and comfortable in their surroundings. Our expertise guarantees instant access to cutting-edge technology combined with a workplace that feels welcoming and purposeful, freeing your HR leaders to focus on strategy, talent development, and the human connections that truly drive belonging.

If you’re ready to move beyond a transactional facilities model and want a partner that delivers consistency, empathy, and measurable cultural impact, IST is here to help. Schedule a free consultation, request a live demo, or simply call 1-800-636-8015 or email  sales@istmanagement.com .

A Year Shaped by People and Purpose

Fri, 12 Dec 2025 23:38:31 GMT

Hanging With Hal

The Solutions. The People. The Impact.

What a year it’s been. When I look back at how far we’ve come, I’m reminded that none of this happened by accident… not one bit of it. IST has grown, adapted, and continued to deliver innovative facilities management , IFM , and litigation support services because we lead by listening. We built IST on service… and that same mindset guides every decision we make today.

This year reminded me that progress doesn’t always arrive in big leaps. More often, it comes from the small, steady choices we make every single day. Show up. Take care of the client. Support the team. Build the next step… thinking forward while honoring the steps behind us… so the next problem is just a little easier than the last. When we do that consistently, the results speak for themselves.

Where Digital Innovation Meets Dedicated Service

Our FM teams proved once again that advanced technology only matters when it blends with the right workflows, the right processes, and the right people. Across our sites, teams are delivering faster, cleaner, and more reliable service with tools like Digital Mail , Digital Court Reporting Transcription , eDiscovery Image Recognition Analysis , IST Confirm , IST Work Order, and IST Request. This year we strengthened mailroom workflows, tightened Digital Forensics , Court Reporting , and Document Review processes, and built a new structure around service requests that gives our clients exactly what they need… when they need it.

But let’s be honest… you can automate a process, but you can’t automate care. You can’t program the relationship between a project manager and an attorney, or the trust between a receptionist or mail specialist and a client. Everything we improved this year worked for one simple reason… our employees anticipate what clients need before they ever ask.

On the eDiscovery side, this year marked a turning point. We stepped confidently into a new era of review with AI tools. We’ve talked a lot about partnership… how technology and expertise walk side by side. Clients want speed and accuracy, of course… but they also want someone they can trust with the nuances of their case, with unfamiliar technology, with evolving processes and regulatory expectations. Our PMs continue to serve as trusted advisors… not just providers.

Community Outreach, IST Gives Back

What an incredible year of giving and connection we’ve had together.

Our annual Giving Season Toy Drive is in full swing. We’ve collected toys at our corporate office for the MUST Ministries Holiday Toy Shop, which brings Christmas joy to more than 6,000 children. Each December, our Events, HR, and Marketing teams love volunteering as “personal shoppers” at the Toy Shop… it’s a tradition that fills your heart.

I had the honor of attending the annual MUST Gala this year… celebrating their extraordinary accomplishments, including the opening of their new MUST Care Clinic, which provides vital mental and physical healthcare to those in need. IST proudly donated 116 Chromebook laptops to the MUST Hope House for families and students.

Throughout the year, IST Gives Back supported the CF Foundation’s search for a cure, local pantries through #GiveHealthy, and foster children through Ticket to Dream.

And whether personally or through IST Gives Back, I am proud that IST Management supported so many meaningful organizations this year… the Cystic Fibrosis Foundation, Atlanta Kids Zone, Mercy Housing and Shelter, MUST Ministries, The Women’s Club of Great Falls Scholarship Fund, Jason Esteves’ Campaign, Andre for Atlanta, The Powerhouse Initiative, Operation Pretty Things, The Rett Syndrome Research Trust, and CIBC MO’vember.

Celebrating Together… Thank You IST Family

As we wrap up another year, we finish projects, take a breath, and look forward to precious time with our families.

Our corporate team will welcome a new addition to our IST Family… our newest CF Ambassador Family… at our annual Christmas Lunch. We will share gifts, talk about the 2026 Cystic Fibrosis Season, and laugh our way through the Ugly Christmas Sweater Competition. And one of the highlights of the year for Rosa and I… every single time… is the Halidom Eatery Christmas Party. Santa Claus, reindeer… a nativity scene… so much joy!!!!!! It truly is a wonderful moment for friends, employees, partners, and Atlanta families to gather around good food, good company, and the spirit of the season.

What we accomplished this year reflects the heart of the entire company. Thank you for your long hours, your ideas, your patience, and your commitment to every client and every site. Thank you for the heart you bring to your work. We’ve always believed in building success from the inside out… and this year reminded us once again that when we do that, we can achieve more than we ever imagined.

Hal Blackman

President & CEO

How Creativity Drives Customer Service in IT

Fri, 12 Dec 2025 17:46:13 GMT

Ep. 42: The Method, the Playbook, and the War Room: How Creativity Drives Customer Service in IT

In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world.

Ted reveals how he is transforming the rigid IT processes into efficient systems, such as mitigating risk through modern change control that utilizes tools like Jira and Slack for chat-based Change Advisory Board (CAB) meetings instead of mandatory sit-downs, making the process "more conducive to everyday work". A core innovation discussed is the "war room" chat, where the team "swarms" major incidents, allowing engineers (the "smart people") to focus solely on fixing the problem while an incident manager handles proactive, standardized communication to the user base via tools like Atlassian Status Page. Crucially, the episode stresses the importance of shifting IT culture from the introverted "techie in the basement" stereotype to a customer-centric service industry that views helping people as a privilege, thereby building user confidence and trust by ensuring the uptime and reliability needed by the company.

Get ready to gain insight into leveraging creativity and collaboration to stick to their guns and successfully implement ITSM policies that benefit the entire organization.

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Turning Data Chaos into Strategic Advantage

Fri, 21 Nov 2025 22:17:26 GMT

Embracing the New Normal

Every day, IST Management ’s project managers hear from some of the smartest, most capable professionals in legal operations, and even they’re struggling to keep up with the world around them. They share stories of managing partners demanding faster turnarounds, clients calling in a panic about budgets, and CFOs insisting discovery be done for less. Anxiety spikes when they face judges and wonder if their AI approach will hold up under scrutiny, or if they’ll have the defensibility documentation to back it up.

It’s not a lack of skill or effort. It’s the reality of a legal world that’s evolving faster than anyone can comfortably adapt. The data is multiplying. The timelines are shrinking. The expectations are relentless. And yet, IST is working right alongside these teams, modernizing discovery workflows, automating tedious, strengthening defensibility, and helping legal professionals finally rest at night knowing their process can withstand the pressure.

Global investment in eDiscovery is accelerating, with total market value expected to exceed $27 billion by 2030 . Growth is being driven by the rapid adoption of AI-powered analytics and cloud-based infrastructure , and teams positioning themselves to lead are transforming review speed, cost models, and defensibility for a measurable advantage in efficiency, insight, and control.

IST Management has long stood at the forefront of this evolution. Through IST Discover-E , the company delivers an AI-driven, cloud-enabled ecosystem that empowers legal teams to manage complexity, reduce cost, and stay defensible in an environment of constant change.

$27B Global eDiscovery Market by 2030.

Unprecedented Data Growth and Operational Strain

Global data creation is accelerating faster than ever before, fundamentally reshaping how legal teams manage information, risk, and review.

Data volume is projected to exceed 180 zettabytes by 2025 , doubling in just three years.
Discovery data sets have grown by more than 60% in the past three years , overwhelming traditional workflows.
Over 80% of enterprise data is now unstructured , spanning emails, chat, video, and cloud collaboration tools.

This new data reality means even a single terabyte of collected information can contain more than 75 million pages of potential evidence . Without modern analytics and automation, manual review methods quickly become unsustainable, both financially and operationally.

In recent industry interviews, up to 90% of eDiscovery cost increases were attributed to time spent on “eyes-on” review. In many cases, manual review now costs more than AI-assisted review, even at the lowest market labor rates. This isn’t a staffing problem, but a structural one, rooted in outdated workflows.

At the same time, the market’s rapid pivot toward artificial intelligence has introduced new concerns. Courts have cautioned that AI large language models (LLMs) are too powerful to use without careful oversight. Recent missteps across the industry underscore why responsible AI adoption, grounded in expert oversight, is essential.

Global Data Growth:

180 Zettabytes

Projected by 2025

Add to this the rise of modern attachments and complex data formats such as hyperlinked documents, embedded files, cloud-based chats, and it’s clear legal teams face a new kind of operational complexity. Compliance, defensibility, and training are harder to maintain when data is scattered across evolving digital ecosystems.

The result: a perfect storm of volume, velocity, and vulnerability.

IST Discover-E’s Proven, AI-Driven Ecosystem

Modern problems demand modern infrastructure. IST Discover-E was designed precisely for this environment, an integrated, AI-powered platform that unites technology, human expertise, and process flexibility to reduce cost, increase speed, and ensure defensibility.

The Scalable Platform

IST leverages leading analytics and AI platforms to help clients analyze data faster, surface insight sooner, and deliver defensible results with confidence. At the heart of Discover-E is a scalable, cloud-based foundation built for speed, security, and precision.

Core Capabilities that Drive Performance:

Advanced Analytics Tools: Integration with industry leaders such as Relativity Analytics , Brainspace , and Reveal AI accelerates discovery and deepens data understanding.
Smart AI Features:
Text Categorization & Semantic Clustering – Groups related content to pinpoint relevance instantly.
Image Recognition – Detects and tags visual evidence across massive repositories.
Automated Summarization – Condenses long documents into concise, review-ready insights.
Privilege & Relationship Detection: AI automatically maps document families, communication threads, and privilege indicators—reducing review sets and improving accuracy.

Why It Matters:

Modernization with Measurable Impact: Transform sprawling datasets into actionable intelligence in hours—not weeks.
Cloud-Native Infrastructure: A fully cloud-based foundation enables secure, real-time collaboration without the friction of legacy systems.
Proven Scalability: Cloud solutions now power over 70% of the eDiscovery software market , offering the stability and performance to handle terabytes of data with ease, even under compressed timelines.

These capabilities come together inside IST’s centralized command center, Discover-E Portal, for total transparency.

The Connected Workflow

The proprietary IST Discover-E Portal provides clients with a single point of control. From secure data transfer and work-order tracking to production delivery, every element of the discovery process is visible, measurable, and manageable in real time.

No disconnected systems. No opaque workflows. Just flawless oversight and communication across every stage of litigation support.

The Economic Advantage

Discovery costs are under more scrutiny than ever before. For both corporate legal departments and law firms, success now depends on workflows that are not only accurate but also efficient, transparent, and cost-predictable.

The IST Managed Services Advantage:

Unified Oversight: Consolidate all eDiscovery needs under a single trusted partner for end-to-end control and accountability.
Flexible Financial Models: Choose from volume-based pricing , subscription tiers , or hybrid billing designed around your case portfolio and workload volatility.
Predictable Pricing Options:
All-in or bundled fees per gigabyte for simplicity and transparency.
Managed service retainers for consistent monthly spend.
Hybrid approaches for firms balancing case-by-case flexibility with budget stability.
Reduced Administrative Overhead: Eliminate the time and cost of managing multiple vendors, invoices, and variable pricing structures.

This is crucial for:

Budget Certainty: Legal operations teams gain clear visibility into costs—enabling accurate forecasting and easier justification of budgets to leadership.
Proven ROI: IST clients routinely report measurable cost reductions and more predictable financial outcomes across discovery cycles.
Scalable Partnership: IST’s managed services model grows with your needs, ensuring stability even as data volumes and case demands fluctuate.

This financial transparency consistently translates into measurable impact for IST clients.

“IST allowed us to scale discovery without scaling cost.”
— Legal Operations Director, Fortune 1000 Client

Predictable, transparent pricing doesn’t just simplify budgeting—it strengthens internal trust between legal, finance, and leadership teams. By turning cost into a controllable variable, IST helps legal departments operate with business-level predictability.

The Human Oversight

In a landscape where automation is expanding faster than regulation, human oversight has never been more critical. While AI drives efficiency , human judgment ensures defensibility. IST’s experts bring experience, precision, and accountability to modern legal operations demand.

The IST Human Advantage:

Seasoned Expertise: Legal operations consultants and project managers with backgrounds in AmLaw 100 firms and enterprise legal departments.
Strategic Partnership: Our professionals act as trusted advisors , not just service providers, helping clients apply technology responsibly and in full alignment with regulatory expectations.
Ethical AI Application: Guidance on responsible AI adoption, ensuring every technology decision meets legal, ethical, and professional standards.

Client Perspective:

“She is always available—often beyond regular business hours—and consistently finds innovative ways to solve problems. If she doesn’t know the answer, she quickly connects with the right expert and delivers on that promise. She’s even gone out of her way to answer questions that extend beyond IST’s direct scope of service, simply because she’s that committed to client success. From where I sit, she is the most valuable asset IST has, and I hope you know it as well.”

— Corporate Client, Litigation Support Director

Defensibility by Design:

This disciplined approach to process and governance ensures that every action taken within Discover-E stands up to scrutiny.

Forensically Sound Workflows: Every collection, review, and production step is auditable and legally defensible.
Data Integrity Protection: Metadata is preserved throughout the process to maintain evidentiary value.
Verified Chain of Custody: Comprehensive documentation ensures compliance with FRCP and industry protocols.
Risk Mitigation: Oversight that prevents costly errors, sanctions, or spoliation claims before they occur.

Which all leads to:

Together, these safeguards build confidence.

Confidence Under Scrutiny: IST clients consistently report faster review times, tighter budget control, and enhanced defensibility during audits and litigation.
Technology + Expertise: The balance of automation and human oversight delivers assurance where it matters most, in the courtroom and the boardroom.

Transformation in Action

IST’s model has consistently produced measurable results across multiple industries and case types. These outcomes reflect the tangible, repeatable success of a proven partnership model.

Efficiency Gains: Clients have achieved up to 97% reductions in review volume using AI-powered filtering and analytics, saving weeks of attorney review time.
Cost Savings: Organizations report hundreds of thousands of dollars in reduced review spend , alongside more predictable budgeting cycles.
Security and Compliance: Enterprises handling high-stakes or sensitive matters strengthen defensibility and streamline data transfer through IST’s managed services model.
Transparency and Trust: Clients consistently describe IST’s portal and project management transparency as ‘unmatched,’ enabling clearer communication, greater accountability, and lasting trust.

These aren’t outliers. They represent the tangible outcomes of a mature, client-focused ecosystem. IST is built on people, processes, and technology working in concert.

Efficiency Gains: Clients have achieved up to 97% reductions in review volume using AI-powered filtering and analytics, saving weeks of attorney review time.
Cost Savings: Organizations report hundreds of thousands of dollars in reduced review spend , alongside more predictable budgeting cycles.
Security and Compliance: Enterprises handling high-stakes or sensitive matters strengthen defensibility and streamline data transfer through IST’s managed services model.
Transparency and Trust: Clients consistently describe IST’s portal and project management transparency as ‘unmatched,’ enabling clearer communication, greater accountability, and lasting trust.

These aren’t outliers. They represent the tangible outcomes of a mature, client-focused ecosystem. IST is built on people, processes, and technology working in concert.

97% Reduction

in Review Volume.

Positioning for the Future

The legal profession is entering a new operational era. Data is multiplying, technology is evolving, and the pressure to do more with less is relentless. Firms and corporate legal departments that adapt quickly by embracing both automation and expert oversight will not just endure this change; they will lead it. The question isn’t whether change is coming—it’s how effectively you prepare for it.

IST Discover-E bridges innovation and implementation, combining AI-driven efficiency with the human expertise needed to keep every decision defensible, ethical, and strategic.

Success in this environment requires more than tools - it requires partnership. It means choosing a collaborator who understands the stakes, anticipates the obstacles, and navigates them with the steadiness that defines true leadership.

Change in legal operations is inevitable.

Progress is a choice.

Now is the time to choose a partner who transforms complexity into clarity and urgency into advantage.

Partner with IST Management to future-proof your legal operations, turning today’s data challenges into tomorrow’s competitive advantage.

Schedule a consultation today!

References

ComplexDiscovery. “ The ComplexDiscovery Operating Manifesto: A Committment to Clarity and Contribution”. 2025, July 27. Link: https://complexdiscovery.com/the-complexdiscovery-operating-manifesto-a-commitment-to-clarity-and-contribution/

Craig Ball. Ball in Your Court: Musing on e-Discovery and Computer Forensics. “ Chambers Guidance: Using AI Large Language Models (LLM) Wisely and Ethically” . 2025, June 19. Link: https://craigball.net/2025/06/19/chambers-guidance-using-ai-large-language-models-llms-wisely-and-ethically/

ComplexDiscovery. “ Licensing Over Litigation? U.S. Copyright Office Offers a New Path Through AI’s Legal Labrynth”. 2025, May 11. Link: https://complexdiscovery.com/licensing-over-litigation-u-s-copyright-office-offers-a-new-path-through-ais-legal-labyrinth/

"It's My Honor": A Vision Built on Service

Thu, 20 Nov 2025 15:04:25 GMT

Hanging With Hal

The Mindset that Built IST

It’s hard to believe… 28 years ago it was just the three of us. We started with big dreams and a lot of heart. Today we’ve got over 1,800 excellent employees in 38 cities. I’ve got to say, I am proud. This is a significant accomplishment we've made!

You know, I think outsourcing means placing trust in a service that’s going to build long-term solutions. I've dedicated my professional life to being a problem solver. Back when I was working for Marriott we used to say, "Inspect what you expect." That phrase stayed with me... because trust and accountability are what build great teams. That’s the mindset that built IST. And it’s true... So I keep this phrase in mind as I work with IST's leadership to guarantee our Operations Managers and Regional Operations Managers maintain our high standards from coast to coast... And now from country to country! That’s the mindset that built IST...

In the early days, we all wore all the hats. One day, you were troubleshooting, the next you were delivering equipment... or helping a client through a project. No matter the task, the goal was always the same. You know, I came across this post on LinkedIn by Daniel Hurst, "If the plan doesn't work, change the plan - but never the goal." That’s exactly how we built IST.

"It's My Honor": A Vision Built on Service

No matter how big we’ve gotten, the goal is the same; it's only grown stronger. Each day, I hear from our clients and Operations Managers about how our employees are taking the initiative and going above and beyond their roles.

When someone at IST says, ‘It’s my honor,’ here’s what they mean:

It’s our honor to deliver results that make a difference.
It’s our honor to solve problems side by side.
It’s our honor to build partnerships built on trust.

Service can feel transactional... but excellent partnerships are only as great as the relationships, drive, and trust behind them. Excellent service is not saying yes to every request but by caring enough to get it right. We hire people with the patience, collaboration, and humility to say we have a better way.

That’s what we mean when we talk about service. It’s not responsiveness. It’s about ownership. It’s taking responsibility and finding a solution. When a client hands us a problem, we know that it’s something that matters deeply to their business. It's an honor to be trusted... and it is on us to earn it every time.

Carrying the Vision Forward

To everyone who has been part of this journey... thank you. To our clients and partners... thank you for the trust you place in us every day. To the IST family... thank you for the dedication and heart you bring every day. Rosa and I talk often about how proud we are of this family. What started as a small team has become a community of innovators... and we’re just getting started.

With technology and industry constantly evolving, we can count on our employees' passion, hard work, and commitment to excellent customer service. “It’s my honor” is more than a phrase... it connects where we started to where we are headed. We’re not just a technology company because our people are what's valuable. Whether we are managing a document review, delivering a solution in the field, or helping a partner solve a new challenge...

At the end of the day, it's not just our job, it's our honor.

Hal Blackman

President & CEO

The Backbone of Every Case: Accurate Court Reporting

Thu, 20 Nov 2025 14:52:12 GMT

Innovate & Integrate

In the legal world, when a case is on the line, the record is everything. That’s why accurate court reporting is a crucial component your firm should never overlook. When a judge, juror, or opposing counsel can rely on a verbatim, unbiased record of what was said, the entire litigation process becomes clearer, faster, and more defensible. Even just a few missing words from a case can shift strategy, impact settlement negotiations, or completely alter the outcome of a trial. Therefore, firms that prioritize precision and timeliness in their transcripts gain a decisive edge: they demonstrate reliability, eliminate guesswork, protect the integrity of the record, and keep their cases on track without costly delays. At IST Management Services, we can provide you with individualized court reporting services to ensure your firm stays at the forefront of litigation support.

The Hidden Roadblocks Law Firms Face

We’ve seen firsthand the hurdles many law firms encounter during the reporting process, and the most common challenges include:

Delayed transcripts: Transcripts taking weeks instead of days results in missed deadlines, stalled discovery, and attorneys billing extra hours to recreate the record.
Inconsistent Quality: Crosstalk, misidentified speakers, and jargon errors can lead to misreading expert testimony, resulting in severe damage to a firm’s credibility.
Limited Resources: Juggling in-house staff while handling a heavy caseload leads to burnout, higher overhead, and overlooking critical details.
Traditional Video Platforms: Using platforms like Zoom or Teams can be risky as they merge all voices onto one channel, lack secure exhibit-handling, and provide no legal-grade audit trail.

Clients repeatedly say these issues create costly setbacks and unnecessary stress, and the bottom line is clear: late or inaccurate reporting wastes both time and money. With our skilled reporters and digital transcription services at IST, we can give you the result your firm needs to help keep your case moving forward with confidence: a record that’s both legally admissible and delivered in days, not weeks.

What Sets IST Reporting Apart

Licensed and Certified Reporters

Working with licensed and certified court reporters is crucial for creating trust and confidence among clients. IST takes pride in delivering a team of qualified reporters led by Jim Pelley, National Director of Court Reporting . Every IST reporter is state-licensed, and many hold Certified Electronic Reporter (CER) credentials. Whether it’s medical malpractice, IP disputes, or financial audits, our reporters can consistently deliver accurate transcripts you can depend on every time.

Technology-Driven Precision

Our digital transcription solution provides the following features:

MultiChannel Audio: captures each participant on their own channel, eliminating crosstalk and preserving clarity.
ASR-Assisted Transcription: Our automatic speech recognition supported by AI produces first drafts of transcripts with 95% accuracy, which is further reviewed by a certified reporter.
RealTime Captioning: Attorneys can watch transcripts live allowing them to flag statements or jump in instantly when needed.
Integrated Exhibit Management: Exhibits are privately uploaded, with controlled sharing to prevent the risk of email or chat leaks.

Speed Without Compromise

Transcripts are delivered 35% faster than average, and we offer rush options when needed. Whether you prefer an electronic or physical delivery, your transcript will be sent to you as quickly as possible.

Remote & Hybrid Capability

Our CaseTestify platform creates a secure chat for communication on any device with a web camera. Whether the hearing is virtual, inperson, or hybrid, the video, audio, and transcript stay synchronized, providing you with the same level of accuracy every step of the way.

Transparent Pricing

We charge no hidden fees, platform fees, or lineitem padding. A recent sidebyside comparison showed a $3,498 saving on a singleday deposition and a 53% reduction in total invoice cost. This translates to $70,000+ projected annual savings for firms that handle just 20 depositions a year.

The Business Case for Outsourcing to IST

We understand letting an outside provider handle your court reporting services can make you feel uneasy, especially when your case data is at stake. That’s why we make it our top priority to spend time learning your firm’s specific needs and concerns, ensuring a smooth and secure experience from day one. Partnering with IST gives you instant access to a nationwide network of licensed, tech-savvy reporters to help you stay ahead of the curve. Their expertise guarantees transcripts that are both precise and fast, while your attorneys can concentrate on strategy and client counsel. By taking care of the technology and logistics behind the scenes, we can give your practice the speed and confidence to win more cases.

If you’re tired of delayed, inconsistent transcripts and want a partner that delivers efficiency, accuracy, and security, IST is here to help you.

Schedule a free consultation or demo, or simply call (855) 4787376

or email scheduling@istreporting.com .

The Spirit of Giving at IST

Thu, 20 Nov 2025 14:21:40 GMT

IST's Gives Back

Giving Season 2025 - IST’s Annual Holiday Toy Drive

As we enter yet another magical holiday season, IST Gives Back is inspired to celebrate the end of another successful year of service, business, and partnerships. This season is a time to slow down, reflect, and be grateful. With plenty of work deadlines, news notifications, and shopping to-do lists, it is crucial to spend time with friends, colleagues, or loved ones – and what better way than giving back to those in need with some holiday cheer!

From November 1st to December 31st, IST will be collecting toys for our Holiday Toy Drive. All collections will go to the MUST Ministries Christmas Toy Shop . The Toy Shop helps families in financial need to experience the joy of the holidays without the burden of cost. During this holiday season, parents can personally shop for toys and gifts for their children, eliminating the cost barrier while allowing them the personalized experience of picking the perfect gifts for their families. Because of the MUST Toy Shop and the thousands of donations they receive, over 6,000 children will experience joy on Christmas morning.

Each year various corporate teams volunteer at MUST’s Toy Shop. These employees get the chance to see the behind the scenes of the holiday magic as personal shoppers, assisting parents with their holiday wish lists.

Wrapping up Q3 with Ticket to Dream

Last quarter, IST once again partnered with the Ticket to Dream Foundation for our annual Back-to-School Supply Drive, supporting local Atlanta foster students.

This annual initiative provides essential school supplies to help students begin the year with confidence and the tools they need to succeed. Thanks to the generosity of our IST Family, we collected four boxes of backpacks, notebooks, and classroom supplies for distribution through Ticket to Dream's partners supporting local foster youth.

IST and MUST Ministries : A Continued Partnership

Beyond the Toy Shop, IST's partnership with MUST extends throughout the calendar year.

We recently had the pleasure of attending the grand opening of the MUST Community Clinic in Marietta, GA. The clinic offers primary and behavioral healthcare on a sliding fee scale based on family size and income.
We continue to donate Chromebook laptops monthly, with over 180 sent in 2024 and over 110 sent in 2025! This provides students with access to education and parents with the tools to find employment and access online resources.

Each thank-you letter we receive from Hope House students reminds us that our efforts matter, and that opportunity begins with access.

Thank You to our IST Family

The work we do at IST Management is about more than business, it’s about people. It’s about leading with integrity, compassion, and understanding that our success is measured by the difference we make in the lives of others.

To everyone who participated, donated, or volunteered with IST Gives Back this year, thank you. As we continue to grow, I hope we carry this same spirit of service into the new year. It’s easy to offer a service, but it takes true commitment to exceed expectations and foster a community that lasts a lifetime.

Follow IST Management on LinkedIn or Facebook to

keep up with our IST Gives Back Initiatives, Employee

Success Stories, and all things IST!

Addressing Buyer Concerns During Implementation

Thu, 06 Nov 2025 12:58:14 GMT

Spotlight on Technology

So, you’ve made the right choice; now comes the hard part: implementation. Implementation is one of the most sensitive phases of any new partnership. Even with the right solution in place, the transition from planning to “go-live” can cause understandable anxiety for buyers like yourself. After all, change touches every part of an organization. Let’s explore how IST addresses the most common fears that arise during implementation and how a proactive, transparent approach can turn uncertainty into confidence.

Common Fears Most Buyers Experience During Implementation

1. Disruption to Daily Operations

One of the most common concerns during implementation is that daily operations will be disrupted as new systems and processes are introduced. Even short-term confusion can lead to productivity dips and frustration across teams. The key to preventing this is thoughtful project planning, like using phased rollouts and clear communication to ensure business continuity every step of the way.

Discover how IST demonstrates this method with our proven 9-Step Implementation Process that ensures a smooth transition.

2. Employee & End-User Frustration

Employees often feel uncertain or resistant when faced with new tools, workflows, or expectations. Because user adoption ultimately determines the success of any implementation, gaining buy-in early is essential. Clear training, open communication, and ongoing change management support help teams feel confident, informed, and engaged throughout the transition.

IST’s dedicated Senior Implementation Manager not only ensures seamless transition of processes and technology but also serves as your go-to resource for communication. Whether it’s training or your regular weekly meetings, your designated Senior Implementation Manager will be there to make sure you and your team are well-equipped to use new tools and workflows right away.

3. Loss of Institutional Knowledge

During implementation, there’s often a risk that critical processes or institutional knowledge could be lost as responsibilities shift or systems change. Careful documentation, employee shadowing, and structured knowledge transfer plans help preserve expertise and ensure a seamless handoff. IST overlaps with your current operation to document and validate all existing procedures to make sure nothing slips through the cracks.

4. Technology & Systems Failure

Another common concern during implementation is that new technology won’t integrate smoothly or might fail once it goes live. To prevent this, rigorous pre-launch testing, built-in redundancies, and hands-on IT support ensure a stable and reliable rollout. IST’s proprietary software, IST Suite , is completely wed-based, ensuring seamless integration with your current systems.

5. Overwhelming Workload for the Client

Clients often worry that managing an implementation will overextend their internal teams, adding project tasks on top of daily responsibilities. Our Senior Implementation Managers create a well-managed implementation plan with clear role definitions and strong vendor-side project support to keep the process organized and achievable.

6. Hidden Costs & Budget Risk

One of the biggest concerns for buyers is the risk of unexpected costs or unclear pricing during implementation. Maintaining transparency through detailed statements of work, clear cost breakdowns, and regular financial checkpoints keeps the project on track and the partnership strong.

7. Reputation & Career Risk

Many stakeholders fear that if an implementation falters, it could damage their personal credibility or professional reputation. This emotional and political risk often feels greater than the financial one. Building strong partner alignment, celebrating early successes, and sharing accountability throughout the process helps ease that pressure and instill confidence.

8. Long-Term Service Decline

Lastly, buyers often worry that once implementation is complete, service quality will decline as attention shifts elsewhere. Routine performance reviews and a continuous improvement plan ensure consistent, high-quality service well beyond go-live.

When partnered with IST, we conduct routine performance audits to ensure every process continues to meet or exceed expectations, and we use those insights to identify opportunities for ongoing improvement. Your dedicated Operations Manager remains actively involved long after implementation, overseeing performance metrics, managing team consistency, and maintaining open communication with your leadership. This consistent oversight, paired with IST’s continuous improvements, ensures service quality not only stays strong but continues to evolve with your organization’s needs

These fears are both valid and common, every organization feels some uncertainty when navigating change. The difference lies in choosing a partner who anticipates these challenges and manages them through clear communication, transparency, and a structured implementation framework. Learn how our proven implementation process reduces disruption and builds confidence from day one.

What Are You Afraid Of? The Strategy and Cost of Comprehensive Mail Security

Mon, 03 Nov 2025 16:28:04 GMT

Ep. 41: What Are You Afraid Of? The Strategy and Cost of Comprehensive Mail Security

Tune in to the Outside-IN podcast to hear Charles Riddervold, National Director of Operations and Proposal Strategy, who began his career in mail security nearly 40 years ago while screening packages for soldiers in the Army, discuss why the modern corporate mailroom is a crucial vulnerability and a potential entry point for real threats.

Discover why mail security has become a massive priority, driven by the immediate danger to people from letter bombs and white powder scares, such as the mid-2010s ricin attack that cost the Department of Justice almost $7 million, as well as newer threats like industrial chemicals and drugs such as Fentanyl. This episode explores the multi-layered process of mail screening, detailing methods that range from simple visual inspection and basic X-raying to deep chemical, biological (CBRNE), and radiological screening, including the logistics of using costly onsite negative pressure air rooms or managing the typical 24-hour lag of offsite screening.

Learn how IST leverages advanced technologies like Ray Secure CT scanners and "Smart Tech," which connects local X-ray operators to remote EOD experts, to secure high-risk verticals like healthcare and government contractors. The discussion also covers critical contingency planning, the fact that 90% of mail-borne threats typically arrive via USPS rather than commercial carriers, and the essential creativity required in designing a tailored security plan, focusing on asking clients the pivotal question, "What are you afraid of?" to ensure effective protection.

Listen, Watch and Subscribe!

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Check out our previous episodes here:

Welcome Chelsea Lee Bard, Account Executive for eDiscovery in Boston, MA

Thu, 30 Oct 2025 15:45:46 GMT

Employees

Welcome Chelsea Lee Bard, Account Executive for eDiscovery in Boston, MA

Chelsea Bard is an Account Executive at IST Management, where she supports Boston/New England-area law firms and corporate counsel with eDiscovery and litigation support solutions. Originally from Maine, Chelsea brings a strong background in business development, marketing, and digital media from her previous roles at Tolemi, Black Kite, and News Center Maine. She leverages her expertise in client development and strategic problem-solving to connect legal teams with trusted resources for data collection, forensics, managed review, and court reporting. Outside of work, Chelsea enjoys skiing, hockey, and standup comedy. She is passionate about building lasting partnerships and helping clients achieve their goals with confidence.

Protect What Matters: 11 Ways to Secure Your Data

Wed, 22 Oct 2025 15:48:35 GMT

Innovate & Integrate

The Daunting Reality of Data Security

You’re likely well aware of the daunting risk of data breaches and cyber-attacks that can have devastating consequences to your company. The numbers are alarming: the Identity Theft Resource Center (ITRC) found that there were a staggering 3,000 data breaches in the U.S alone. This harsh reality underscores how critical data privacy is in today’s business landscape. At IST, we firmly believe that protecting your data is not just a necessity, but the foundation for confidence in your corporation.

The Solution to Protecting Your Data

Our experts agree that educating your team about the most effective ways to protect your data is the greatest defense against cyber threats. Human awareness and engagement allow you to do the following:

Protect your organization
Prevent damage to your information
Safeguard your reputation

That’s why we created a step-by-step guide on how to enhance your data security:

1. Be Intentional with Passwords: Create complex passwords by pairing special characters with a mix of uppercase and lowercase letters. The National Institute of Standards and Technology (NIST) suggests aiming for passwords longer than 15 characters. To make your password easier to remember, try using passphrases - a combination of words unique to you. And here’s a crucial tip: avoid repeating passwords across platforms to minimize breach risk.

2. Use Multi-Factor Authentication (MFA): MFA adds an additional layer of authentication by requiring an extra step of verification after putting in your password. The following factors are important to consider when using MFA:

Any kind of MFA adds an extra boost of security, but keep in mind the risks of using certain types.
Authenticator app s are safer than SMS-based methods due to the risk of SIM swapping.
Do your research to figure out which MFA is best for your company’s needs.

3. Update Software: Updating systems regularly is one of the simplest ways to protect your sensitive information. Outdated software leaves your company vulnerable to security flaws, creating an easy pathway for hackers.

4. Watch Out for Phishing Attempts: You’ve been told time and time again to be careful when clicking on email links, especially from unfamiliar senders. However, phishing attacks have evolved, and it’s more than just being cautious of suspicious links. Employees must be aware of spear phishing , which are emails that appear to be from a trusted sender. Here’s what to look out for if you are uncertain about an email:

A sense of unusual urgency in an email
Incorrect grammar and abnormal sentences
A request for you to do a task out of the norm
An email with a small variation in the address

5. Be Mindful When Using AI: While LLMs can be a powerful tool to enhance your cybersecurity practices, it is important to be cautious when using them. Inputting data into these systems can pose a risk of spreading sensitive information. Additionally, watch out for AI-generated deepfakes.

6. Restrict Access Privileges: Be intentional with who needs access to sensitive data to perform their responsibilities within your company. Routinely check in on who has permission and how it should be shifted based on job responsibilities. The less access to sensitive information, the better.

7. Protect Your Workspace: Even your physical workspace can affect data security. Always shred confidential documents instead of tossing them in the trash. Additionally, whenever stepping away from your desk, get into the habit of locking your computer to prevent unauthorized access.

8. Be Wary of Third-Party Vendors: When working with cloud services or external vendors, always do your research on their security practices and regulatory compliance to make sure they meet your standards. Do not hesitate to ask further questions before proceeding so you can be at peace knowing your data is in good hands.

9. Stay Up to Date on Privacy Regulations: Making sure you’re familiar with the privacy laws and regulations that apply to your organization is a non-negotiable. Regulations like GDPR and CCPA are not just legal checkboxes, they are crucial for protecting data privacy.

10. Invest in a Vulnerability Management Platform: These platforms can detect and resolve potential security gaps in your workplace, eliminating potential threats before they can become a problem.

11. Develop a Cybersecurity Culture: Keep your team equipped by staying up to date on the latest cybersecurity threats and defense strategies. Create a proactive culture where open communication about suspicious activity is easy, encouraged, and seen as a shared responsibility. And of course, always ensure everyone is informed of your company’s response plan.

Data security may seem overwhelming, but with the right practices in place, it will become second nature to your company. By taking the right measures, you will be protecting your workplace’s reputation, integrity, and future. At IST, we believe that when security becomes part of your goals, trust in your business will follow.

If you want to hear more about how to defend your company against cybersecurity threats, check out Episode 27 of the Outside-IN Podcast , where host Brad Burgess sits down with Security Engineer II Sean Mannix to discuss how human engagement is one of the greatest ways to protect your data security.

Sources:

Employee Voices Shape the Future of IST's Community Outreach

Wed, 22 Oct 2025 15:37:02 GMT

Hanging With Hal

At its core, our IST Gives Back community outreach program reminds us that community impact starts with an individual caring about something outside themselves. The 2025 Gives Back Awareness Survey has offered an honest and illuminating look at what initiatives, charities, and ideas our team values most. The IST family is united by a shared cause, a genuine commitment to helping others. Out of the 45+ favorite organizations shared, the most popular were those related to health and disease, with animal welfare coming in second. To categorize the many submissions we received, we grouped organizations into categories: humanitarian, homelessness prevention, children in need, military and veteran support, LGBTQ+, and human trafficking survivors.

A Holistic View of Service

This year’s survey results reveal that our area of service interest continues to expand. Our team’s passions reach far beyond any one city, state, or cause. From an animal rescue group in New Hampshire to humanitarian organizations working across the globe ( United Way , MANNA ) , our employees are deeply involved in making a difference — not only in their own communities but in the lives of people across the world.

Health, wellness, and disease prevention or research are one of our largest areas of interest, with support for organizations such as St. Jude Children’s Research Hospital , the Alzheimer’s Association , and the American Heart Association . Some more other health organizations we received support for are NAMI , T he Bobby Dodd Institute , and The Miracle League .

The survey also highlighted our team’s compassion for animal welfare, with groups such as PAWS Atlanta , K9 for Warriors , and ASPCA making frequent appearances. Others emphasized support for veterans and military families , children’s health and education , LGBTQ+ equality , and humanitarian aid worldwide.

IST’s commitment to service is as diverse as our workforce. Our employees care deeply about a wide range of issues, both local and international, and that diversity of passion is what gives IST Gives Back its success.

Transitioning into 2026 with New Initiatives

Wrapping up 2025, IST Gives Back will continue to listen and act with purpose. Our goal is to spotlight more personal stories and organizations. Whether through local site initiatives or national campaigns, diversifying our impact remains a goal.

This data confirmed what we’ve always known; IST’s people are the center of our strength! Your compassion, diversity of thought, and drive to make a difference shape not only how we serve our clients but how we serve our communities. Thank you for sharing your personal stories, your experiences, and the causes close to your heart. Together, we’ll continue to bridge communities through shared purpose and service with heart.

Hal Blackman

President & CEO

IST’s Project Manager Promise: Cut Costs and Drive Success

Wed, 22 Oct 2025 15:36:28 GMT

Rising Costs, Shifting Priorities

The economics of eDiscovery are evolving rapidly. The balance of where money is spent and how it’s controlled changes in ways that challenge even the most experienced legal teams. Cost pressures, client demands for efficiency, and technology adoption are converging to reshape the process.

Key market shifts include:

75%–90% of eDiscovery cost increases come from attorneys’ “eyes-on” review of electronic documents.
Clients are driving AI adoption to reduce billable review hours and accelerate timelines.
Review spending is projected to drop from 64% in 2024 to 52% by 2029, while spending on collection and processing is expected to nearly double.

For firms and corporate legal departments alike, the challenge is clear: integrate technology effectively, reduce costs, and preserve defensibility, all while operating under greater urgency and scrutiny.

What’s Driving That Change

Every matter brings different complexities, but the obstacles are familiar. Corporate counsel face unpredictable budgets, security concerns, and limited in-house resources. Litigation partners juggle client cost pressures, strict court deadlines, and data volumes that make “business as usual” impossible.

In both environments, the risks are high: overproduction of irrelevant data, missed deadlines, sanctions for mishandled collections, or inefficient workflows that burn valuable hours. The common thread? A growing need for a trusted partner who can impose order on the chaos without slowing progress.

The Indispensable Role of Project Managers

IST Project Managers turn advanced technology into practical, repeatable results. Their role spans the entire lifecycle of eDiscovery, ensuring that projects are not only completed on time and on budget but also meet the highest standards of defensibility.

Project Managers:

Guide data searches and targeted culling to focus on what matters most.
Translate complex workflows into clear, actionable steps for legal teams and judges.
Initiate, oversee, and manage workflows long before review begins when the human element is most critical.
Identify risks and potential costs early in the litigation process.
Maintain consistent communication and real-time transparency throughout the project.

IST’s Project Managers combine the precision of technology with the judgment of experience to deliver results you can trust.

IST Discover-E: A Differentiated Project Management Solution

IST’s approach combines deep experience, client-focused customization, and advanced technology to deliver results that competitors can’t match.

Highly Experienced and Dedicated PMs

All sourced from AMLAW 100 firms with over 10 years’ experience in high-speed eDiscovery.
Dual-PM model ensures continuity and rapid decision-making.
24/7/365 availability to address urgent client needs.
Widely praised for unmatched communication and willingness to “take the extra steps.”

Tailored Solutions for Every Client

Customized workflows for each matter’s requirements.
Proactive consultation to ensure the approach is the best fit.
Adaptable services that align with firm culture, client expectations, and case goals.

Advanced Technology, Powered by PMs

Relativity expertise with intelligent data segregation, including RSMF support.
Proprietary IST Discover-E Portal for single-point access to all case resources.
AI and analytics tools to expedite review and surface critical content, including Relativity Analytics, Brainspace, Reveal, and IST’s proprietary analytics.
Support for Technology Assisted Review (TAR) with machine learning and active learning workflows.

Comprehensive eDiscovery Services

Consulting, early case assessment , digital forensics , data processing, hosted review, managed review , analytics, TAR, and production.
Proven track record managing complex matters such as HSR Second Requests.

Flexible and Predictable Pricing

Options include fixed-fee, hourly forensic collections, “All-In” pricing, and tiered data-based models.
No added fees for database setup or user training.
Managed Services models offer subscription and volume discounts.

Security and Compliance at the Core

SOC 2 Type 2 certified with rigorous administrative and technical protections.
Encryption (SSL-128), biometric access, ethical walls, and secure data centers.
Compliance with the EU-US Privacy Shield Framework and secure cross-border transfer protocols.

Technology in Action

While technology adoption is accelerating, IST ensures it works seamlessly to integrate into workflows, with the measurable efficiency gains legal teams need.

Software Integration: Single login for case information, secure communications, invoices, and chain-of-custody records.
Advanced AI & Analytics: Tools that reduce document volumes, highlight key insights, and improve review speed without sacrificing quality.
Automated Workflows: Real-time tracking, instant reporting, and early issue flagging to keep matters on schedule.

Proven Results

$1.75M win for a law firm through rapid processing, precision culling, and expert PM oversight.

50% review time reduction for a national litigation firm via case consolidation in Relativity.

High-stakes efficiency for a global education company by merging multiple databases into one secure, streamlined platform.

Why Clients Choose IST

Clients who work with IST gain:

Senior-level leadership on every matter.
Predictable, controlled budgets through efficient workflows.
Faster, defensible results powered by both technology and human expertise.
The agility to pivot quickly when matters change direction.
24/7/365 availability to keep cases moving without delay.

In a market where review costs are rising, spending priorities are shifting, and compliance requirements grow more complex, IST Project Managers provide the leadership, precision, and adaptability to meet the challenge. They turn technology into results, eliminate inefficiency, and protect against risks, all while delivering the transparency and predictability clients need.

Let’s Talk Strategy. Cut Costs and Strengthen Your Next Case.

Every matter is high-stakes. With IST, you get project managers who bring order, speed, and defensibility, so you can focus on winning, not worrying. Talk Strategy with an IST Associate Today!

References

James N. Dertouzos, Nicholas M. Pace, Robert H. Anderson, The Legal and Economic Implications of Electronic Discovery: Options for Future Research . Occasional Paper. RAND Institute for Civil Justice. Santa Monica, CA. 2008. https://www.rand.org/content/dam/rand/pubs/occasional_papers/2008/RAND_OP183.pdf

Moze Cowper & Amor Esteban, EDiscovery, Privacy, and the Transfer of Data Across Borders: Proposed Solutions for Cutting the Gordian Knot , 10 SEDONA CONF. J. 263 (2009). https://www.thesedonaconference.org/sites/default/files/publications/Cowper%20263-276_0.pdf

Greg Buckles, 2025 eDiscovery Market – Rough Entry for ALSP/LPO Players, eDiscovery Journal. 2025, July 11. https://ediscoveryjournal.com/2025-ediscovery-market-rough-entry-for-alsp-lpo-players/

Licensing Over Litigation? U.S. Copyright Office Offers a New Path Through AI’s Legal Labyrinth. Complex Discovery. 2025, May 11. https://complexdiscovery.com/licensing-over-litigation-u-s-copyright-office-offers-a-new-path-through-ais-legal-labyri nth/

Craig Ball, Yes, AI Is here. No, You’re Not Gone. Ball in Your Court: Musings on eDiscovery & Digital Forensics. 2024, August 24. https://craigball.net/2024/08/01/yes-ai-is-here-no-youre-not-gone/

Welcome Kevin Collins, Regional Vice President for eDiscovery in Denver, CO

Wed, 22 Oct 2025 15:22:19 GMT

Employees

Welcome Kevin Collins, Regional Vice President for eDiscovery in Denver, CO

Kevin Collins resides in Denver, Colorado with his wife of 25 years. Now proud empty nesters, they enjoy life with their energetic 5-year-old Cane Corso, Kaep. With over three decades of professional experience, Kevin has cultivated a career defined by strong leadership, strategic vision, and deep expertise in eDiscovery and litigation support.

Throughout his career, he has delivered innovative legal technology solutions to law firms and corporate legal departments, earning recognition for his ability to build lasting client relationships, identify emerging market opportunities, and implement consultative sales strategies that drive efficiency and client satisfaction. His work has helped organizations save time, reduce costs, and maintain consistent, defensible product quality.

Outside of work, Kevin is committed to fitness and remains an avid sports enthusiast—especially when it comes to football. He also enjoys staying informed on global events and challenging himself with trivia. Known for his approachable demeanor, strong work ethic, and enthusiasm, Kevin is a valued colleague and active member of his community.

From Paper to Profit: How Electronic Document Management Transforms ROI

Thu, 09 Oct 2025 11:16:48 GMT

Spotlight on Technology

Stacks of paper, overflowing filing cabinets, and endless hours spent searching for the correct document. For many businesses, this has been the reality of day-to-day operations. What once felt like a manageable way to store information now slows progress and distracts from strategic goals. Paper-heavy processes don’t just clutter office space; they clutter vision.

In today’s workplace, where remote and hybrid teams expect instant access to information, clinging to manual document management creates unnecessary roadblocks. The modern office isn’t confined to four walls, and neither should the core of that office, its documents and records.

This is why the move from paper chaos to digital clarity is no longer just a matter of convenience. It’s a strategic decision with measurable financial impact. Electronic document management doesn’t just simplify workflows; it transforms them into drivers of productivity, cost savings, compliance, sustainability, and stronger client service, which ultimately contributes to a healthier return on investment (ROI).

The Cost of Paper Processes

For many organizations, paper-based processes feel familiar, even reliable. But in reality, there are hidden costs that quietly drain time, money, and focus. Think about the hours employees lose sorting through filing cabinets or scrolling through disconnected folders to locate a single document. Those lost minutes, repeated daily across a workforce, quickly add up to entire days of productivity gone.

The financial burden doesn’t stop there. Printing and storing paper files requires a steady investment in supplies, equipment, and physical space. Filing cabinets eat into square footage that could otherwise be used for revenue-generating activities. And when disaster strikes, whether it’s a flood, fire, or simple human error, paper files offer no safety net, leaving businesses scrambling to recover records at a large expense.

Compliance adds another layer of complexity. Expired documents remain unnoticed in storage rooms, regulatory requirements are overlooked, and without clear audit trails, organizations expose themselves to unnecessary risk.

So, what’s the good news? Technology has already solved these problems. By replacing filing cabinets with a secure, cloud-based electronic document management system, businesses unlock a pathway to real return on investment. Solutions like IST’s DocStor are here to help businesses achieve this!

The ROI of Electronic Document Management

The ROI of an electronic document management system like IST’s DocStor reveals itself in five powerful ways, each tied to a specific transformation that changes how work gets done.

Productivity Reimagined : DocStor enables instant, cloud-based access to documents and digitized mail, giving teams more time for revenue-driving work.
Smarter Cost Management : By reducing paper, storage, and disaster recovery expenses, DocStor lowers operating costs and frees up valuable office space.
Organized and Compliant : Automated retention, audit trails, and role-based security simplify compliance and ensure secure, scalable access to information.
Sustainable Operations : Going digital cuts paper waste, supports ESG goals, and enhances brand reputation as an environmentally responsible business.
Customer-Centric Service : Faster and more accurate workflows improve response times and client satisfaction, turning efficiency into a competitive edge.

IST’s DocStor

DocStor was designed with a long-term view in mind. Its cloud-based infrastructure ensures that as businesses expand, their document management grows with them. Seamless integrations with existing tools mean businesses don’t have to abandon their current systems; they simply enhance them. Security updates and audit-ready features help organizations stay ahead of compliance requirements, rather than trying to catch up. And because DocStor scales seamlessly, businesses can onboard new teams, open new locations, or embrace new work models without worrying about losing access to critical information.

The DocStor process follows a simple yet powerful workflow that ensures every document is captured, secured, and delivered with maximum efficiency:

Give Us a Call

If your business is still weighed down by paper processes, now is the time to move forward. Invest in efficiency, sustainability, and growth and let DocStor show you the true return on your documents. See how IST’s DocStor can transform your workspace today!

The Healing Power of IST Discover-E Solutions with Advanced AI

Tue, 30 Sep 2025 03:41:46 GMT

Navigating Modern Litigation Challenges

Personal injury litigation is evolving rapidly. The rise of digital evidence, the complexity of medical records, and clients demanding faster results at lower costs are reshaping the way specialized law firms must operate.

PI firms face the dual burden of skyrocketing data complexity and limited internal resources. From cell phone extractions to protected medical records, every case now comes with mountains of evidence that require careful handling.

With IST Discover-E, specialized PI firms gain access to enterprise-level technology and litigation support without the enterprise price tag. IST provides the tools, expertise, and scalability that allow firms to focus on winning cases while leaving the complexity of data management, review, and compliance to us.

We guarantee faster insights, predictable costs, and a trusted partner at every stage of litigation.

Core Challenges for Personal Injury Law Firms

Personal injury matters are uniquely data-heavy. A single case may involve terabytes of information, such as medical imaging, accident scene photos, device extractions, social media records, and years of treatment history. While these sources often contain the evidence that can win or lose a case, their diversity creates enormous challenges. The sheer variety of data requires expertise and technology that most specialized firms can’t maintain in-house. Complicating matters further, firms must preserve and review this information without compromising protected health information (PHI) or personally identifiable information (PII).

Beyond complexity, cost remains a constant concern. PI firms need to show results without overwhelming clients with unpredictable discovery bills. When review costs escalate into six figures due to data volume, smaller firms risk eroding both margins and client trust. Predictability is not just nice to have, it is critical to survival.

Finally, there is the issue of resources. Specialized firms pride themselves on lean, highly skilled teams. But when a major case hits, firms cannot simply double their headcount overnight. Without external support, even the best attorneys are left fighting uphill battles.

PI firms must contend with:

Massive, diverse data sets that demand specialized expertise
Escalating costs and the need for budget predictability
Limited resources that make scaling difficult

IST Discover-E’s Advanced Technology Solutions

Advanced Artificial Intelligence for Medical Document Summarization

Medical records are often the most time-consuming part of PI discovery. Thousands of pages of treatment notes, lab results, and imaging reports can bog down even the most efficient team. IST’s AI solutions transform this process.

What it does:

Accelerated Review: Reduces review time and human error by surfacing the most critical content quickly.
Smart Summarization: Automatically categorizes and summarizes medical records, revealing key themes for case strategy.
Sensitive Data Handling: Identifies PHI and PII to maintain compliance while simplifying review.

One IST deployment showed that AI-driven summarization cut review volume by nearly 50%, giving attorneys faster access to case-defining insights while reducing the risk of oversight.

Managed Document Review: An Extension of the Specialized Firm

Even with smart AI tools, human review remains essential for defensibility. IST’s managed review services provide vetted attorneys with subject matter expertise who act as a seamless extension of the client’s litigation team.

Why it matters:

Scalable Support: Expand from two reviewers to fifty in days.
AI + Human Expertise: Combining TAR (Technology-Assisted Review) with subject matter experts enhances accuracy.
Efficiency and Quality: Ensures defensibility, reduces labor hours, and lowers costs.

In one case, IST helped reduce a client’s document review set by 97.5%, saving more than $385,000 in legal fees.

Forensic Collections: Defensible Data Acquisition

Collection missteps can sink a case before it begins. IST’s forensics team ensures that every byte of evidence is collected using defensible methods that preserve metadata and maintain a clean chain of custody.

Capabilities include:

Court-ready collections from laptops, mobile devices, cloud accounts, and networks
Remote or on-site collections with minimal disruption
Affidavits and expert testimony from forensic specialists

Court Reporting and Deposition Services

Depositions are often the backbone of PI litigation, and speed can make all the difference. Delays in transcript delivery or poor-quality recordings can leave attorneys scrambling. IST eliminates these risks by providing nationwide access to seasoned reporters and videographers and supported by advanced digital court reporting technology.

How IST Delivers:

Real-Time Results: Digital court reporting tools allow attorneys to view live transcripts as testimony unfolds, making it easier to adjust questioning on the spot and flag key testimony immediately.
Remote Video Depositions: Secure, high-quality video conferencing ensures that witnesses, experts, and attorneys can participate seamlessly from anywhere.
Comprehensive Capture: Real-time transcription synced with video delivers a more complete record, accessible instantly after proceedings conclude.
Secure Repositories: All transcripts, exhibits, and video files are stored in a secure online portal for easy access and collaboration.
Administrative Relief: IST handles the logistics of scheduling, coordination, and delivery, giving attorneys back valuable hours.

By combining human expertise with digital innovation, IST ensures that depositions are recorded and transformed into actionable intelligence in real time.

Strategic Partnership Advantages for PI Firms

What sets IST apart is not just its technology, but its partnership model. Each firm is assigned a dedicated project manager with AmLaw 100 experience who acts as a trusted point of contact throughout the matter. These managers are available around the clock, ensuring that no question goes unanswered and no deadline is missed.

Advantages include:

Flexible Pricing: Flat fees, tiered models, or subscription services tailored to case size
Expert Guidance: Dedicated project managers with 13+ years of experience
Integrated Workflow: Proprietary Discover-E portal for real-time tracking
Security: SOC 2 Type 2 compliance for peace of mind

Positioning for Future Success in PI Litigation

Personal injury litigation is not getting simpler. Cases are more complex, clients are more demanding, and margins are under constant pressure. The firms that succeed will be those that embrace technology, scalability, and trusted partnerships.

IST Discover-E is more than a vendor. It is a partner built for specialized PI firms who need to deliver results with precision, speed, and efficiency. With AI-driven insights, scalable review support, forensic expertise, and nationwide deposition services, IST gives firms the leverage to compete with larger rivals without sacrificing quality or predictability.

The proof is clear— a 97.5% review reduction, hundreds of thousands in cost savings, and battle-tested support. The future of PI litigation belongs to firms that adapt, and IST is ready to give you the future competitive edge.

Let’s talk . Discover how IST can support your PI practice from intake to verdict.

The Digital Era of Depositions

Thu, 25 Sep 2025 18:24:29 GMT

Smarter Tools for Stronger Outcomes

Remote depositions are no longer a pandemic workaround, but the new standard of modern litigation. Yet, for many attorneys and court reporters, consumer-grade video tools create more headaches than solutions. Poor audio, clumsy exhibit sharing, and security risks can compromise accuracy, waste valuable billable hours, and erode client confidence.

IST eliminates these barriers with a purpose-built digital deposition platform designed specifically for the legal industry. By combining courtroom-level security, crystal-clear multi-channel audio, and seamless exhibit management, IST equips legal teams to deliver faster, more accurate, and more cost-effective results. Clients who switch to IST have reported up to 53% lower invoice totals and annual savings exceeding $70,000 without sacrificing accuracy or speed.

Adapting to the Demand for Digital

Attorneys know every deposition carries weight. A missed word, a muddled recording, or a delayed transcript can shift the balance of a case. As litigation moves increasingly online, the risks of using generic video platforms are becoming clear:

Blended audio makes key testimony indistinguishable.
Unreliable exhibit sharing disrupts proceedings and causes costly delays.
Lack of legal-grade security jeopardizes sensitive testimony.

These aren’t just technical inconveniences, but threats to courtroom success. And with stenographer shortages and an aging reporting workforce compounding the pressure, attorneys need more than a stopgap solution. They need a platform built for the realities of today’s legal environment.

IST delivers exactly that.

Taking the Leap with IST

IST’s deposition technology is engineered for one purpose: to give attorneys, witnesses, and court reporters a seamless experience that reduces stress and risk. Our platform provides:

Multi-channel audio recording : Separate tracks prevent overlapping voices from blending, ensuring nothing is lost.
Enhanced audio quality : Crystal-clear sound makes transcripts faster and more accurate.
Secure exhibit management : Attorneys control what participants see, eliminating the confusion of screen-share methods.
Courtroom-grade security : Encryption and compliance standards safeguard sensitive testimony.
Intuitive setup and use : Designed for busy legal teams, not IT specialists.

Unlike consumer-grade platforms, IST was built for depositions, hearings, and arbitrations. Every feature is designed to protect accuracy, preserve efficiency, and instill confidence.

IST’s Impact in the Courtroom

When law firms integrate IST into their deposition process, the results speak for themselves:

High-quality, certified transcripts : Accuracy verified by Certified Electronic Reporters.
Proven cost savings : Up to $3,498 saved in a single-day deposition, with projected annual savings of more than $70,000.
Reduced invoices : Clients report reductions of up to 53%, without compromising speed or accuracy.
Dedicated support : Active, ongoing assistance ensures proceedings run smoothly from start to finish.

These outcomes are more than efficiencies, and they are decisive advantages in litigation strategy. Firms that partner with IST position themselves to deliver stronger, faster, and more cost-effective results for their clients.

The Future of Court Reporting

Court reporting is at a turning point. Remote and hybrid proceedings are here to stay, and client expectations are higher than ever. The firms that succeed will be those that embrace modern, purpose-built technology instead of relying on outdated tools.

IST is a trusted partner in this evolution. Our technology not only addresses today’s challenges but also prepares firms for tomorrow's courtroom demands. By equipping legal teams with tools that prioritize accuracy, security, and cost efficiency, IST ensures attorneys can focus on what matters most: winning cases .

Don’t leave your depositions to chance or to consumer tools never designed for the courtroom. Discover how IST can cut costs, eliminate risk, and empower your litigation strategy.

Schedule a demo today at scheduling@istreporting.com and see how IST can power your next courtroom win.

The Five-Star Office: Cultivating Workplace Experience with Heart and Hospitality

Wed, 24 Sep 2025 18:56:25 GMT

Ep. 40: The Five-Star Office: Cultivating Workplace Experience with Heart and Hospitality

Join us on "Outside-IN" as we welcome back Maggie Cantalupo, an expert who has seamlessly transitioned her extensive background in five-star hospitality, from luxurious resorts to prestigious hotels like the Essex House, into the dynamic world of modern Workplace Experience.

In this insightful episode, Maggie reveals how the corporate environment has evolved far beyond traditional reception and conference room management. Discover that the modern "five-star office" isn't just about luxury, but about creating a truly welcoming, tailored environment that resonates with an organization's unique culture and values. Maggie emphasizes that "hospitality is the foundation" for all professional spaces, detailing how IST leverages its three pillars—people, processes, and technology—to deliver customized services that meet diverse needs.

Learn why focusing on the emotional well-being of employees is paramount, as "it's important to be cared for because that's where your productivity is going to come from", ultimately leading to higher retention and a thriving workforce. This episode offers invaluable perspectives on designing every touchpoint of the office with "heart", ensuring a seamless extension of your brand and a place where everyone wants to be.

Listen, Watch and Subscribe!

Listen on Spotify

Subscribe on Youtube

Check out our previous episodes here:

From Clutter to Clarity: Smarter Mail Services Boost Productivity & Security

Wed, 24 Sep 2025 13:29:17 GMT

Innovate & Integrate

The Overlooked Opportunity for Business Success

In today’s rapidly changing business landscape, one often overlooked area can make or break success: mail and package services. Inefficient mailrooms drain productivity, increase compliance and security risks, and erode customer trust, which can lead to costing organizations more than they realize. To keep pace with the immediacy of modern communication without sacrificing service quality, companies must rethink how they manage their mail. At IST Management Services, we’ve seen firsthand how smarter, technology-driven mail solutions transform how organizations work and deliver value to their customers.

The Biggest Stressors in the Mailroom

Managing mail services today is more complex than ever. Rising package volumes, fluctuating office traffic, and outdated processes often leave mailrooms overwhelmed. The consequences reach beyond inconvenience; they drain resources, frustrate employees, and put sensitive information at risk. Common challenges include:

Limited storage space leads to clutter, misplaced packages, and safety concerns.
Long wait times reduce employee productivity and frustrate customers.
Security concerns that increase compliance risks and leave sensitive information exposed.

And let’s be honest, traditional mailrooms simply can’t keep up with modern business demands, especially when it’s delayed due to inefficient processes and outdated systems. With IST’s innovative mail technologies, such as digital mail , IST Kiosk , and Secure Locker Systems , companies can feel at peace with less clutter and increased productivity in the mailroom.

Streamlining Your Mail Process

IST’s mailroom technologies are designed to take the stress out of mail management- by eliminating delays, reducing clutter, and improving security.

IST Kiosk + Secure Locker Systems
These solutions create a secure, contactless delivery experience that’s available 24/7. Employees or students simply scan their personal barcode to retrieve packages on their own time—no long lines, no limited pickup windows. The result? Faster access, tighter security, and fewer headaches for mailroom staff.

Digital Mail with DocStor
Perfect for hybrid and remote employees, IST’s Digital Mail transforms physical mail into electronic documents accessible anytime, anywhere. Incoming mail is scanned, sorted, and delivered through IST’s proprietary DocStor platform, allowing users to manage mail with the same ease as email. The outcome: less paper clutter, stronger organization, and a more efficient workflow.

Together, these services replace outdated, manual mailroom processes with modern, flexible solutions that align with how today’s organizations actually work.

Tailoring Services to Company Needs

When organizations implement IST’s mail and package technologies, the results are immediate and measurable. In higher education , one university facing mailroom congestion and one-hour wait times saw pickup times reduced by more than 60% after deploying IST Kiosks and Smart Lockers. Another campus that struggled with lost and misplaced mail now benefits from real-time tracking and a secure chain of custody , virtually eliminating lost-package complaints.

These results aren’t limited to universities. In the corporate sector, companies adapting to hybrid work have used IST’s Digital Mail solutions to keep employees connected and productive. One organization with thousands of remote workers transitioned to IST’s DocStor Digital Mail platform and reported faster delivery, improved compliance, and significant workflow efficiencies , even during a global shift in workplace operations.

No matter the industry, IST’s services ease mailroom stress and deliver consistent value:

Convenience: Remote employees and students pick up packages securely on their own schedule.
Immediate access: Digital mail ensures employees get critical documents in hours, not days.
Accountability: Lockers and DocStor provide a full chain of custody, improving security and compliance.
Efficiency: Organizations report measurable savings in time, storage, and labor while reducing frustration for end users.

By tailoring solutions to each client’s unique environment, IST helps transform the mailroom from a source of bottlenecks into a driver of efficiency, security, and customer satisfaction.

Ready to Reinvent Your Mailroom?

Outdated mailrooms cost organizations far more than clutter. They waste time, slow communication, and expose sensitive information to risk. IST’s innovative technologies—Digital Mail, IST Kiosk, and Secure Locker Systems—replace those inefficiencies with secure, seamless, and user-friendly solutions designed for today’s hybrid workplace.

By partnering with IST, you can:

Eliminate bottlenecks and cut wait times with self-service kiosks and lockers.
Improve compliance and security with digital mail tracking and chain of custody.
Boost employee and customer satisfaction with faster, more reliable delivery.

Contact IST today to schedule a consultation and see how we can help you turn your mailroom into a driver of productivity, security, and business success.

Want to hear more? Check out Episode 18 of the Outside-IN Podcast , where host Brad Burgess sits down with an IST expert to discuss how IST’s mailroom innovations are transforming workplaces across industries.

IST Honors Hispanic Heritage Month

Wed, 24 Sep 2025 12:44:29 GMT

Hanging With Hal

From September 15 to October 15, we should all be learning about the generations of Hispanic Americans who have influenced, enriched, and represented American culture.

From the beginning of our country, the Latino people of Central and South America have contributed greatly to our cultural story. This month-long celebration began in 1968 with a week-long celebration under President Lyndon B Johnson. Beginning in the middle of September and ending in the middle of October, the dates for Hispanic Heritage Month were chosen to celebrate the monumental independence days of the countries below.

September 15 - Costa Rica ��, El Salvador ��, Guatemala ��, Honduras ��, & Nicaragua ��

September 16 - Mexico ��

September 18 - Chile ��

September 21 - Belize ��

Embracing Our Stories

At IST Management, so much of our success stems from embracing cultural diversity. From our employee base, vendors, community outreach efforts, sales events, and partnerships — like the Halidom Eatery — representation matters. The more we learn about each other's traditions and heritage, the more opportunities we have to connect and build meaningful relationships, business or personal. Every person at IST brings a beautiful story and wealth of experience to their role.

My wife, Rosa, has been a constant source of inspiration and cultural enrichment in my life. Her heritage and story have not only deepened my understanding of Hispanic culture but have also broadened my perspective on the importance of family, tradition, hard work, and community. I've been fortunate to share many trips with Rosa to visit her family in Uruapan, Michoacán, Mexico, each trip more incredible than the last. Our family reminds us that we have so much to learn from each other, and I can’t express the impact that Rosa's Hispanic heritage has had on my life and my personal perspective!!!!!

One of the traditions I have enjoyed celebrating with Rosa the most is Dia de Muertos. On November 2nd, we honor our loved ones who have passed away with a beautiful altar. We decorate the altar with photos, food and drinks, play our favorite songs and share stories. This tradition encapsulates the tradition of celebrating both the beauty in life and death.

A Culture of Success

This Hispanic Heritage Month, I want to recognize our Executive Assistants, Events, and Marketing teams for ensuring that IST’s work actively takes a multi-cultural approach, by collaborating with diverse vendors and including cultural representation. When employees feel seen, heard, and valued, they are more likely to be engaged, motivated, and productive. As a company that is all about building community , I love knowing that we do so with full representation of all human experiences.

Thank you for all bringing a part of your history to the world, learning from one another, and, as always, contributing to a culture of success at IST Management.

Hal Blackman

President & CEO

Welcome Rella Cesarone, Account Executive for eDiscovery in Charleston, SC

Tue, 23 Sep 2025 16:34:13 GMT

Employees

Welcome Rella Cesarone, Account Executive for eDiscovery in Charleston, SC

With over a decade of experience in the eDiscovery space, Rella began their career at IST Management and has come full circle—returning with even deeper expertise and perspective. Most recently, Rella managed a portfolio of enterprise accounts totaling over $15 million in recurring revenue at CS DISCO. Drawn back to IST by its unmatched service and collaborative culture, Rella is excited to once again be part of a team that truly delivers for its clients.

AI in eDiscovery Isn’t Optional Anymore

Wed, 17 Sep 2025 21:43:17 GMT

The Data Tsunami Has Hit Legal

Litigation hasn’t changed, but everything around it has . Data is growing faster than legal teams can control it:

Every person generates 1.7MB of data per second
90% of the world’s data has been created in the last two years
60%+ of corporate data is now cloud-based

And it’s not just volume, it’s complexity: chat threads, video files, IoT data, Teams recaps, Copilot-generated summaries. Add in hybrid work, cross-border custody, and privacy mandates, and even simple matters become digital minefields.

Without the right tools, eDiscovery becomes a liability: slower, riskier, more expensive.

The Real Risk: What Firms Lose Without AI

Without evolving, AI-enabled workflows, law firms face:

Sanctions from missed deadlines or data preservation gaps
Inaccurate reviews due to volume and human error
Uncontrolled spend with ballooning per-GB fees
Reduced client trust when reviews stall or misfire

The result? Teams stuck in the weeds, spending hours sifting through irrelevant docs instead of shaping case strategy.

The IST Solution: AI That Works the Way Legal Thinks

AI doesn’t just speed up review, it’s reshaping what’s possible. At IST, we integrate artificial intelligence at every stage of the discovery lifecycle to handle more data and understand it better. We help you:

Identify the right custodians and scope faster
Cut document volume by 50% or more
Quickly identify high-risk documents before they slow you down
Reduce costs without cutting corners
Ensure compliance across jurisdictions

Our Discover-E platform pairs machine learning, behavioral analytics, sentiment detection, and NLP with human oversight to guarantee a faster, smarter, and more defensible review.

Where IST’s AI Delivers Real Advantage

AI-Powered Review Tools

Technology-Assisted Review (TAR 2.0): Uses supervised learning to prioritize relevance
Concept Search & Clustering: Surfaces thematic connections humans miss
Named Entity Recognition: Extracts PII, PHI, organizations, and sensitive terms
Sentiment Analysis: Detects tone shifts and emotional signals in documents
Image Recognition: Flags visual evidence—even if renamed or modified

GenAI in a Support Role (for Now)

Generative AI is evolving, but not yet review-ready. We use it responsibly for:

Drafting outlines, summaries, and timelines
Case research support
Forecasting potential litigation costs

IST stays ahead of this evolution—with safeguards in place. Our models are never unsupervised . We document practices, offer opt-outs, and keep you on firm legal ground.

Why Now: Market Forces You Can’t Ignore

The market isn’t waiting for firms to catch up:

The global eDiscovery market will hit $25.11B by 2029 , up from $16.89B today
Review, once 64% of eDiscovery costs, will shrink to 52% by 2029— because AI works
Collection and processing costs are rising, demanding partners who can optimize upstream

Cloud-first infrastructure is now the norm. By 2029, 78% of eDiscovery will be hosted off-prem , where AI tools integrate more deeply and securely with plenty of room for adaptability.

Where IST Comes In: Your Full-Service AI Partner

From first custodian to final production, IST’s full-service approach reduces risk, accelerates timelines, and gives your team the clarity and control to act decisively—no matter how complex the matter.

Consulting & Early Case Assessment

Define the right scope before your data overwhelms you. Our team helps shape strategy from day one.

Digital Forensics & Collection

Mac, Windows, mobile, cloud, messaging, RSMF formats—we collect it all defensibly and forensically, with full metadata and affidavit support.

Processing & Hosting

We move your data into Relativity, Reveal, or our proprietary platform—cutting review time by up to 50% . We’ve migrated entire firms from platforms like Ringtail, Concordance, and Summation without disruption.

AI + Analytics + TAR

We integrate tools like Brainspace, NexLP, Reveal, and our own free Discover-E Analytics (near-dup detection). We support TAR 2.0, active learning, and smart clustering.

Managed Review , On-Site or Remote

Whether you need 5 attorneys or 50, in-person or remote, we staff fast and staff smart with experts in the subject matter, not just warm bodies.

Secure Production

Branding, native-to-image, chain of custody, encryption (SSL-128 in transit, AES-256 at rest). Full compliance with SOC 2 Type 2 and EU-US data privacy standards.

Results Our Clients Have Seen

“$40K saved and 50% review time cut”
“ More competitive cost. A lot more gainful. ”
“ Communication and transparency unmatched. ”
“ More accurate results, faster, and it saved us money. ”

Common Questions, Straight Answers

The Bottom Line: This Is Bigger Than Just Tech

This isn’t about AI for the sake of AI. It’s about giving your legal team more:

More time to think strategically
More control over cost
More confidence in results
More wins for clients

At IST, we pair people who listen with tech that works . It’s not just software. It’s a strategic advantage.

Let’s Get You Ahead of the Curve. Don’t wait until the next massive data set, surprise custodian, or tight deadline. Let’s talk about how IST makes discovery smarter, faster, and safer—right now. Contact us today !

References

Greg Buckles, 2025 eDiscovery Market – Rough Entry for ALSP/LPO Players, eDiscovery Journal. 2025, July 11. https://ediscoveryjournal.com/2025-ediscovery-market-rough-entry-for-alsp-lpo-players/

Where Technology Meets Hospitality: Elevating the Modern Workplace

Tue, 09 Sep 2025 20:11:52 GMT

Spotlight on Technology

Where Technology Meets Hospitality: Elevating the Modern Workplace

Imagine walking into a workplace where technology seamlessly integrates with the physical space to create an exceptional experience for employees and visitors alike. A place where meetings start on time, technology is tested and ready, catering is always available, and every detail is taken care of. Sounds too good to be true, right? But what if I told you that this is the reality for many forward-thinking organizations that have utilized the power of technology to elevate their workplace experience?

From Frustration to Flow

We've all been there, frustrated with outdated conference room technology, disappointed by last-minute catering mishaps, annoyed by inefficient meeting scheduling processes, or awkwardly scrambling to welcome a VIP visitor. These pain points not only waste time and resources but also negatively impact employee productivity, morale, overall job satisfaction, and erode confidence in your brand. In today's work environment, it's no longer enough to just provide a physical space for employees to work. Organizations must create an immersive experience that supports their well-being, creativity, and collaboration.

Elevating the Everyday

This is where IST's Workplace Experience technology comes in. Workplace Experience is the intentional design of services, spaces, and technologies to enhance employee well-being, productivity, and connection throughout the workday. IST’s Workplace Experience is built on the perfect harmony between people and technology, where intuitive design meets human touch. Our staff carefully crafts meaningful moments in the workplace, fostering a culture of intentional design and mindful interaction between employees, guests, and technology. By integrating purposeful elements of hospitality, innovative technology, and service excellence, IST creates a unique and elevated work environment that supports customer and employee well-being, productivity, and connection at every moment, every day.

IST strives to build a better workplace by elevating experiences in the following areas:

Reception & Guest Experience
Food & Beverage Services
Meetings & Events
Workplace Wellness
Technology & Efficiency
Aesthetic & Environment
Service Culture & Training

Where People and Technology Come Together

By utilizing the power of IST's Workplace Experience technology, organizations can unlock a multitude of benefits that elevate the work environment and enhance the overall employee experience. With IST's innovative solutions, such as IST Confirm, Space Planning, Concierge-Style Visitor Management, and more, companies can streamline operations, optimize their workspace, and deliver elevated experiences. The following people and technologies highlight a few of the ways IST has transformed office spaces into exceptional experiences:

IST Confirm:

Streamlines workplace operations with its comprehensive platform, offering easy meeting room booking and reservation, real-time visibility into availability, automated notifications, seamless catering integrations, and actionable reports to ensure a stress-free and efficient experience.

Space Planning:

Empowers organizations to optimize their workspace with a secure, web-based tool that streamlines floor plan management, facilitates efficient moves through scenario planning and workflow automation, and provides actionable insights into space utilization and resource allocation.

Concierge-Style Visitor Management:

Delivers a seamless and secure experience by integrating online registration, real-time tracking, and automated alerts, allowing organizations to maintain a warm and welcoming atmosphere while ensuring the safety and security of their employees, visitors, and assets.

Exceptional Staff :

Trained in emotional intelligence and empathy, and white-glove service delivery with proactive problem-solving.

By streamlining vendor coordination, managing compliance processes, and supporting operational goals, IST helped a major client reduce costs by approximately $110,000 while improving workplace consistency and efficiency.

Transform Your Workplace

Ready to reimagine your workplace? Take the first step towards modernizing your workplace with IST's innovative Workplace Experience technology. Schedule a personalized demo with a member of our team of experts and discover how IST is transforming the employee experience one exceptional interaction at a time.

The History of Volunteering with IST

Wed, 27 Aug 2025 16:10:53 GMT

IST's Gives Back

“What is the essence of life? To serve others and to do good.” -Aristotle

According to the United Nations Volunteers Program in 2018, Americans donated more of their time than any other nation in the world. Participating in community service initiatives is deeply rooted in American culture and continues to shape communities through service, collaboration, and generosity.

Volunteer: A person who works without pay or assumes an obligation to which they are not a party or otherwise interested. This act of willingly dedicating time and effort is central to building stronger societies.

Community:

A group of people living in the same place or having a particular characteristic in common.
A group of people with a common characteristic or interest living together within a larger society.

A community is not just defined by geography, but by the shared values and connections that allow people to support one another and build resilience within a larger society.

Service: An act of helpful activity; aid. Service often extends beyond individuals to address broader needs—whether that be hunger relief, disaster response, or educational support.

History of Volunteering

Americans have a lengthy history of volunteering and community involvement, from food drives to environmental cleanup. The first publicly known formal volunteer effort was the Union Fire Company, founded by Benjamin Franklin in 1736. This act was the first of a long-standing precedent of incredibly impactful volunteer fire departments. As communities grew across the country, so did varying organized charitable groups. Today, whether it be the YMCA, Salvation Army, Wounded Warrior Project, or the Boys & Girls Club of America, the opportunity to find a specific organization with a mission that personally resonates is at an all-time high.

Maintaining Strong Community Connections

Many would describe the most rewarding benefit of volunteer efforts as the positive change made for those in need. While this is an excellent primary motivator to get you to participate in local initiatives, there is an often-overlooked benefit to supporting community service programs. "The characteristics of local volunteerism most valued by communities are the ability to self-organize and to form connections with others." (United Nations Volunteers Program) Establishing connections with our neighbors, across the street or even across the city, positively impacts an individual's social circle and identity. Working together to find a common solution or the most efficient strategy to attack a community issue builds trust between volunteers, while allowing local priorities to be front and center.

Age, occupation, or other aspects of life experience and identity that diversify us can alter the approach we take towards getting involved. "Generations find their voices in different ways. So, the kinds of volunteer engagement that worked for an older, more suburban generation may not work as well now." ( AP News) Younger generations are more likely to volunteer through digital platforms or issue-specific campaigns, while older generations often prefer traditional, long-term community commitments.

Measuring Impact by the Numbers

Since its development in 2020, the IST Gives Back Community Outreach program has been incredibly fortunate to form some amazing partnerships through shared visions for positive change.

Between 17 cities and 40+ employee donations, Team IST raised $21,574 to support medical research and treatments for our annual CF Great Strides campaign.
This year alone, the Cystic Fibrosis Foundation have raised $14,610,696 in support of their mission to find a cure for cystic fibrosis.

From book bags to crayons and binders, our 2024 Ticket to Dream x IST Back to School Supply Drive collected seven boxes of supplies to support local Atlanta foster children in their academic careers.
Ticket to Dream programs reach over 222,000 foster children nationwide.

Our recent #GiveHealthy x IST virtual fresh food drive was successful, with our highest contributing site in Atlanta, GA raising 2,161 lbs. of fresh fruits and vegetables.

#GiveHealthy raised 150,000 pounds of fresh food in NYC in just one year!

These numbers demonstrate how individual contributions may seem modest, but collective action creates exponential impact. Volunteering is more than just a helpful deed or a fulfilling personal experience. By getting involved through an organization or your workplace, we can connect our local communities to global networks of change.

What Impact Can We Make Together?

From building stronger connections within neighborhoods to generating measurable national impact, volunteerism demonstrates the power of collective action. Whether through local initiatives or large-scale campaigns, communities continue to prove how meaningful change begins when people come together to serve others.

Our team’s 2025 Gives Back Awareness Survey has been a huge resource in understanding what our employees are truly passionate about, ensuring we can amplify these causes and organizations. We look forward to the opportunity to continue learning about under-supported communities and causes, giving back to our employees by supporting the causes closest to their hearts.

Mukwashi, Amanda Khozi. 2018, State of the World’s Volunteerism Report “The Thread That Binds Volunteerism and Community Resilience.”

Gamboa, Glenn. “Helping out: How American Volunteerism Is Changing - and Why.” AP News, AP News, 21 Apr. 2023, apnews.com/article/volunteering-american-history-generation-philanthropy-8daaf54e7327b8f59853adc1faf4eab1.

Hay, Kristen. “What Is Volunteerism? A Guide to the History & Benefits.” Bloomerang, 1 July 2025, bloomerang.co/blog/what-is-volunteerism-a-guide-to-the-history-benefits/

The Outsourcing Checklist: 3 Must-Have Qualities for a Successful Partnership

Wed, 27 Aug 2025 15:58:29 GMT

Innovate & Integrate

The Partnership Advantage

Do you find yourself seeking ways to optimize operations, reduce costs, and improve efficiency? One strategy that has gained significant traction in recent years is outsourcing, which allows businesses to tap into specialized expertise and resources that might not be available in-house. By partnering with the right outsourcing provider, companies can unlock new levels of productivity and growth.

At IST, a leading provider of Facilities Management and Litigation Support services, we understand the importance of strategic partnerships in driving business success. With years of experience in delivering tailored solutions to clients across various industries, IST has developed unique expertise in helping companies navigate the complexities of facilities management and litigation support. From facilities maintenance and operations to document management and eDiscovery, our team of experts is dedicated to providing exceptional service, ensuring that our clients can focus on what matters most - their core business.

The Risk of Going It Alone

When venturing into outsourcing without a clear understanding of the complexities involved, you might find yourself navigating a minefield of challenges that can put your entire operation at risk. One of the most significant concerns is the loss of control and quality, which can lead to inconsistent results and a decline in overall performance. Furthermore, finding a reliable and trustworthy partner can be a daunting task, as you have to sift through a multitude of providers, each with its own strengths and weaknesses. To make matters worse, concerns about data security and confidentiality can keep executives up at night.

If left unaddressed, these pain points can lead to many problems, including wasted time, resources, and money. You may find yourself dealing with costly rework, delayed projects, and damaged reputations, all of which can have a significant impact on their bottom line. That being said, it is essential to approach outsourcing with caution and carefully consider your options to avoid these risks.

The Ideal Partner

Regarding outsourcing, you want a partner that can deliver exceptional results, provide peace of mind, and drive business success. To achieve this, there are three essential qualities that clients seek in an outsourcing partner:

Expertise and Specialization
Communication and Transparency
Flexibility and Adaptability

IST embodies these qualities, providing specialized knowledge and skills in Facilities Management and Litigation Support. Our team of experts has years of experience and possesses a deep understanding of these areas, allowing us to deliver tailored solutions that meet the unique needs of each client. We also prioritize communication and transparency, providing regular updates and clear insights into our processes and operations, so our clients are always informed and in control. We also recognize that business needs can change rapidly, which is why we are committed to flexibility and adaptability, working closely with our clients to adjust our services and solutions on an as needed basis.

By combining these three qualities, IST provides value to you and your business, enabling you to achieve goals, reduce costs, and improve efficiency, while also enjoying the benefits of a trusted and reliable partnership.

The Freedom to Focus

By partnering with an outsourcing provider that embodies these top 3 qualities, you and your business can unlock a wide range of benefits. One of the most significant advantages is the improvement in efficiency and productivity, as outsourcing non-core functions allows you to focus on your core competencies and allocate resources more effectively. Additionally, outsourcing to a specialized provider like IST can enhance the quality and accuracy of services, as our team of experts brings a deep understanding of the latest best practices and technologies to the table. Also, partnering with a trusted outsourcing provider can lead to increased cost savings and reduced risk, since you can avoid the costs and liabilities associated with managing complex functions in-house.

Perhaps most importantly, outsourcing with a provider that understands and aligns with business goals and objectives enables you to achieve better outcomes and make more informed decisions. By outsourcing with confidence, you can break free from the constraints of managing non-core functions and unlock new levels of innovation and growth.

Find Your Perfect Match

Take the first step in outsourcing with confidence by contacting us today to discuss your specific needs and goals. Whether you're looking to optimize your facilities management, streamline your litigation support, or simply explore the benefits of outsourcing, we're here to help. Don't let the challenges of managing non-core functions hold you back - partner with IST and discover the freedom to focus.

Call us today at (404) 582-8850 or fill out the form, here!

Welcome Victoria Gosse, Account Executive for eDiscovery in Dallas, TX

Wed, 27 Aug 2025 15:50:37 GMT

Employees

Welcome Victoria Gosse, Account Executive for eDiscovery in Dallas, TX

Victoria Gosse is a high-performing Account Executive based in Dallas, Texas. With previous experience specializing in enterprise outsourcing, Victoria is known for consistently exceeding quota and thrives in fast-paced environments where client relationships, attention to detail, and strategic outreach are key.

Her strengths include building meaningful connections through networking, tailoring custom solutions based on client needs, and navigating complex sales cycles with professionalism and agility. Victoria’s ability to communicate value clearly and cultivate trust has made her a go-to partner for clients seeking support in eDiscovery services.

Outside of work, Victoria enjoys staying active, exploring new fitness challenges, and baking homemade sourdough bread.

Keeping Communities Strong Through Education

Tue, 26 Aug 2025 12:29:24 GMT

Hanging With Hal

What Keeps Us Connected to Our Community?

You know, summer is winding down, fall is around the corner, and we're all looking forward to a FUN Labor Day Weekend... that means back-to-school season is in full swing! With two sons enjoying adulthood and one son still in high school, my relationship to education has changed over the years. I look back on my school experiences with pride, some regret, and a lot of appreciation for the many lessons learned and especially for the amazing teachers... we can’t forget them and all their hard work! They leave lasting impacts on many of the students they teach!

Our annual August thru September Back to School Supply Drive reminds me why supporting education should be a priority for all of us, school-aged children or not. Schools are more than just opportunities learn, they're community centers. The teachers and friends we make can be our second families. Early childhood education is so important for social, cultural, and intellectual experiences...and every child deserves a chance at success during this time.

IST’s Back to School Supply Drive with Ticket to Dream: Making an Impact on Local Students and Families

Our IST Gives Back team is currently hosting our annual Back to School Supply Drive in partnership with the Ticket to Dream Foundation . Now until September 30th, we're collecting supplies via our online wish list and donations at our c orporate office to make sure our local foster kids who need supplies head into the year with everything they need. Ticket to Dream has already provided more than $58 million in school essentials to foster children across the country. We’re making sure these kids have clothing, technology, and access to extracurricular activities that help them be the best! Their mission, "Helping Foster Kids Just Be Kids," highlights the very reason service is so important to us at IST. You know, it’s so important to give back, and what better way than by helping set kids up for success!

Last month, Halidom Eatery hosted a Back to School community celebration at our outdoor space in Atlanta. With two full days of FREE family activities, we really got to connect with members of our East Atlanta community. There were bouncy houses, face painting, and a petting zoo, along with back-to-school haircuts/braiding, and a school supply giveaway. This event was a massive success... I always look forward to connecting with families while doing our part to spread joy and success for everyone.

How can we support children and the education systems in our communities?

Volunteer at your Local Library - Libraries offer so many amazing and FREE events for children of all ages! Anyone can volunteer to read to children or support special events, directly supporting stronger literacy and a love of learning!
Donate Basic Supplies - Unfortunately, teachers often face tight budgets and end up taking on many costs themselves to support their classrooms. Simple donations to a teacher's Amazon wish list online or your local school, from pencils to tissues, can create hope and success for at least one child or classroom.
Mentorship Programs or Sports Coaching - Mentorship can have an extremely positive impact on both the mentor and the mentee. Whether academic, career-focused, or even creative or social, many children greatly benefit from positive adult examples and leadership outside of their family unit.
Attend a Local School Board Meeting - Important policy decisions begin at a local level. It is crucial to get to know our neighbors and to be informed about decisions happening at town halls or school board meetings. Participating in these discussions shows the importance of the issues discussed and allows us to be more active participants in our communities!

Strong schools create strong communities... and every act of support, whether large or small, creates a ripple effect. Together, we can be the change we want to see!

Hal Blackman

President & CEO

Digital Depositions: Unlocking Control and Security with Advanced Tools

Mon, 25 Aug 2025 22:51:21 GMT

Ep. 39: Digital Depositions: Unlocking Control and Security with Advanced Tools

In this episode of 'Outside-IN,' join Jim Pelley, National Director of Court Reporting, as he dives into the crucial digital evolution of court reporting , a necessary shift addressing the industry's significant shortage of traditional stenographers.

You'll learn how specialized tools, unlike generic platforms, offer unprecedented audio quality with separate recording channels for each participant, ensuring clarity and accurate transcription even when multiple people are speaking.

Discover how these advanced solutions provide attorneys with secure and precise control over exhibits , allowing for strategic sharing and even highlighting of specific document sections without ever giving up control of the original file. Jim also highlights the ease of adoption of these technologies, supported by certified electronic reporters, and how this client-centric approach is making legal proceedings more efficient, accessible, and flexible than ever before, adapting to the unique needs of attorneys and paralegals.

Listen, Watch and Subscribe!

Listen on Spotify

Subscribe on Youtube

Check out our previous episodes here:

IST’s Social Forensics: The Edge You Need

Fri, 15 Aug 2025 17:08:33 GMT

Tapping into Social Forensic Collection: IST’s Providing the Competitive Edge

Social media platforms have become integral to our personal and professional lives. This ubiquity means that social media now serves as a critical source of potential evidence in a wide range of investigations and legal proceedings, from corporate compliance to criminal cases and litigation. Social media data can provide invaluable insights, helping to reconstruct events, identify individuals, and corroborate other evidence. However, leveraging this data effectively and defensibly is a complex undertaking.

Let IST Navigate the Complexities of Social Media Evidence

Imagine being able to unlock the full potential of social media evidence in your investigations and court cases. With the ability to collect, analyze, and utilize this data effectively, you could gain a significant advantage in building a strong case. You could have confidence in the integrity and authenticity of the evidence, and be able to navigate the complex legal and ethical considerations surrounding social media data collection.

By overcoming the challenges of social media forensics collections, you can:

Build stronger cases with more comprehensive and reliable evidence
Reduce the risk of compromised data integrity and ethical missteps
Enhance your ability to analyze and understand user activity and connections
Improve your chances of successful outcomes in investigations and court

With social media, there are unique challenges weighing down legal teams with complexities, including:

The vast volume and dynamic nature of social media content, which can make preservation and collection a daunting task
The diversity of platforms and formats, which requires specialized knowledge and tools to access and consolidate data
The need to ensure authenticity and integrity, which demands a verifiable chain of custody and protection against manipulation or alteration
The complex legal and ethical considerations, including respecting user privacy, complying with platform terms, and adhering to jurisdictional regulations
The extraction and analysis challenges, which require accessing data embedded deep within device storage or third-party applications, and thoroughly analyzing it to find relevant information and connections

By understanding these challenges and how to overcome them, you can unlock the full potential of social media evidence and gain a competitive edge in your investigations and court cases.

Comprehensive and Flexible Social Media Collections

With social media forensics collections, you can gain a significant advantage in building a strong case. By ensuring the integrity and authenticity of social media evidence, you can trust your collections will be defensible and admissible in court. This means you can focus on analyzing and understanding the data, rather than worrying about its validity. You can also unlock critical information and insights from social media data, helping you build a more compelling narrative and make more informed decisions.

Some key aspects of our approach include:

Comprehensive collection capabilities : IST can forensically collect social network profiles and information from a wide range of platforms, including Facebook, Twitter, LinkedIn, and others. This includes accessing data from integrated third-party applications.
Rigorous chain of custody : We start documenting the forensic chain of custody from the moment digital evidence is identified, and continue throughout the process. We use advanced tools and forensically sound processes to create forensic images of ESI, preventing data from being changed, and verify these images with hashes.
In-depth analysis and reporting : Our analysts perform thorough analysis to identify important information, including social media posts, metadata, and network relationships. We apply techniques like keyword searches, timeline analysis, and deleted data analysis to uncover relevant facts.
Flexible and efficient collections : We offer on-site or remote forensic collections, using innovative remote collection methods that are cost-effective and accessible. Our Strategic Pre-Analysis process helps clients align project goals and accurately estimate time and resources, preventing over-collection and managing costs effectively.
Expertise and proven processes : Our team consists of certified forensic experts with years of experience handling complex digital forensic cases. We apply independent, multidisciplinary, scientific methods for documenting, collecting, analyzing, and preserving electronic evidence.

By leveraging IST’s expertise and capabilities, you can overcome the challenges of social media forensics collections and unlock the full potential of this critical evidence.

Proven Value, Addressing What Concerns You Most

When it comes to social media forensic collections, you want to be confident that your evidence is handled with care and precision. You need to trust that the collected data is comprehensive, reliable, and admissible in court. With IST, you can have peace of mind knowing that our team is dedicated to exceeding your expectations and addressing your concerns.

Some key aspects of our approach include:

Comprehensive data extraction : Our team possesses specialized expertise and utilizes advanced forensic tools to extract data from diverse sources, including deeply embedded data and third-party apps. This maximizes the chances of finding the data you need, even if it's hidden or hard to reach.
Cost-effective and efficient collections : We use our Strategic Pre-Analysis to tailor our collection approach to your case objectives, accurately scoping the effort required and preventing over-collection. This helps control costs and simplify review, allowing you to find the key evidence you need faster.
Reliable and defensible evidence : Our adherence to forensically sound procedures, meticulous chain of custody documentation, imaging, and hashing guarantees data integrity. Our processes are repeatable and reproducible, and we provide expert witness testimony from our certified professionals to defend the collection methods and findings in court.
Ethical and compliant handling : We're committed to operating within legal and ethical boundaries, balancing investigative needs with respect for privacy and adhering to relevant legal frameworks and regulations. Our expertise includes navigating issues of cross-border data privacy, so you can trust that your data is handled with care.
Fast and efficient analysis : Our advanced analysis services are designed to unlock more insights, uncover more truth, and get key evidence in your hands faster. Our efficient workflows and dedicated project managers help expedite the litigation process, so you can move your case forward with confidence.

By working with IST, you can overcome the challenges of social media forensic collections and trust that your evidence is in good hands.

Gain a Competitive Edge by Partnering with IST

In today's digital landscape, the ability to effectively identify, collect, and analyze social media evidence is no longer a luxury, but a critical component of modern investigations and legal proceedings. The stakes are high, and the challenges associated with social media evidence can pose significant risks to data integrity, admissibility, and compliance.

That's why partnering with a trusted expert is crucial. IST Management offers a superior solution for social media forensic collections, providing the expertise, technology, and rigorous processes required to navigate these complexities successfully. Our commitment to data integrity, defensibility, and client-focused service ensures you receive reliable, admissible evidence when you need it most.

By employing our expertise, you'll gain a competitive edge in your investigations and legal proceedings. You'll be able to unlock crucial insights hidden within social media, make more informed decisions, and achieve successful outcomes. Don't let social media evidence hold you back - take control of your investigations and partner with IST today.

References

Arshad, Muhammad; Ahmad, Ashfaq; Onn, Choo Wou; Sam, Emmanuel Arko. “ Investigating Methods for Forensic Analysis of Social Media Data to Support Criminal Investigations ”. Frontiers in Computer Science . Volume 7, 2025. Available from: https://www.frontiersin.org/journals/computer-science/articles/10.3389/fcomp.2025.1566513/abstract

Chauhan, Anish; Kumar, Aman; Thakur, Anushka; Goyal, Assistant Professor Manish; Rao. Assistant Professor Manish. “Social Media Analysis in Criminal Investigation”. International Journal of Scientific Research & Engineering Trends . Volume 10, Issue 5. Sept-Oct-2024. Available from: https://ijsret.com/wp-content/uploads/2024/09/IJSRET_V10_issue5_415.pdf

David, Anne; Morris, Sarah; and Appleby-Thomas, Gareth (2020) "A Two-Stage Model for Social Network Investigations in Digital Forensics," Journal of Digital Forensics, Security and Law : Vol. 15 , Article 1. Available from: https://commons.erau.edu/jdfsl/vol15/iss2/1

Kausik Maitra. “Digital Forensic Analysis of Social Media Platforms for Enhanced Investigation and Evidence Collection”. International Journal of Innovation and Applied Studies. vol. 43, no. 2, pp. 261–271. August 2024. Available from: http://www.issr-journals.org/links/papers.php?journal=ijias&application=pdf&article=IJIAS-24-167-13

Mandayam, Rashmi. “Ethical Considerations in Digital Forensic”. International Journal of Innovative Research in Engineering & Multidisciplinary Physical Sciences. Volume 13, Issue 1. January - February 2025. Available from: https://www.ijirmps.org/papers/2025/1/231831.pdf

McPeak, Agnieszka. “Social Media Snooping and Its Ethical Bounds”. Arizona State Law Journal. 2015. Available from: https://arizonastatelawjournal.org/wp-content/uploads/2015/01/McPeak_Final.pdf

Ready to elevate your investigative capabilities and gain a competitive edge? Schedule an appointment with our team, sign up for a demonstration of our Forensic Collections, or read more about IST’s Forensic Collections services to discover how we can help you achieve success.

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The Facilities Manager’s Guide to Smart Lockers

Wed, 06 Aug 2025 22:54:07 GMT

Spotlight on Technology

Acing Mailroom Management: The Facilities Manager’s Guide to Smart Lockers

The rapid global transition to digitization and the rise of e-commerce mark the modern age of mail, and with its evolution comes a web of unique complexities and challenges. In an environment as populous as a university campus, efficient package delivery systems can be thwarted by issues such as limited mailroom space, labor shortages, and outdated technology. Handling the sheer volume of packages on a campus occupied by tens of thousands of students can prove challenging, and the trend of exponential increase in mail and package volumes over the years can leave campuses open to critical vulnerabilities if left unaddressed. When it comes to tackling the issue of mailroom management and optimization, IST’s Smart Locker solution helps you stay one step ahead of package management woes while also modernizing your facility for a better user experience.

IST’s Smart Locker solution comprises of intelligent locker package system implementation complemented by IST’s Mail Center Kiosk technology. These Smart Lockers work as an automated and secure self-service package retrieval system that works in tandem with IST’s proprietary Mail Sort/Package Track ( MSPT ) software to facilitate easier, faster, and more proactive package management. Using a unique barcode and notification system that communicates with workers and package handlers, Smart Locker systems also help in expanding storage capacities and reducing mailroom congestion. Kiosk technology helps expedite processes, while the locker system helps serve as a seamless and secure package pickup point, leaving you better prepared for the busy season and other unexpected spikes in volume. With the combination of IST’s smart software, cutting-edge technology, and automation, your campus mailroom becomes more efficient, and ultimately, more reliable.

Modernizing your facility can help in preventing operational bottlenecks such as a lack of storage space, delays, and poor package/delivery logistics. With Smart Locker and Mail Center Kiosk technology, mailrooms can achieve numerous benefits that bolster mailroom efficiency:

Streamlined package handling assisted by intuitive and user-friendly technology
Reduction of labor and operating costs through automated package notification and pickup
Improved package security reinforced by security measures that lead to an overall reduced risk of theft
Scalable strategies and implementations for a more future-proof operation
Paperless systems for a more sustainable and eco-conscious operation
Enhanced user experience amongst faculty and students, contributing to a more professional brand and image

Smart Locker systems also help digitize the mailroom and unify packages under a centralized tracking system that increases accessibility and ensures accountability through a chain of custody. The Smart Locker System’s integration with MSPT also features extensive reporting capabilities, leveraging real time analytics to provide better insights on mailroom statistics that enable more in-depth future planning and optimization.

Facilities that have implemented Smart Locker systems consistently report measurable improvements in both mailroom efficiency and user satisfaction. Some have even achieved results that include lower delivery times of up to 78% and a reduction of as much as 24 hours per week in labor costs. Another campus experienced operational cost savings of around $70,000 along with reduced need for extra staffing during peak delivery periods. As Smart Lockers are increasingly adopted across campuses, they are emerging as a critical tool for streamlining operations and improving service delivery across complex, high-traffic environments. This growing adoption reflects a broader shift toward more efficient, scalable, and user-focused campus logistics.

With 70% of universities experiencing an increase in package deliveries compared to 3-5 years ago, Smart Locker technology has moved from “innovation” to essential infrastructure. By combining automation, data-driven insights, and enhanced security, these systems not only solve today’s logistical challenges but also help prepare institutions for future growth and developments.

To learn more about how IST can transform your campus, contact us today at sales@istamangement.com!

Welcome Jared Zucker, Sr. Certified Forensic Analyst in Phoenix, AZ

Thu, 31 Jul 2025 13:38:20 GMT

Employees

Welcome Jared Zucker, Sr. Certified Forensic Analyst in Phoenix, AZ

Jared Zucker is a Senior Certified Forensic Analyst for IST Management Services. He began his career in the private sector as a web designer before serving in the military. Following his military service, he transitioned into law enforcement, where he spent several years as a police officer prior to becoming a detective. As a detective, he specialized in digital forensics and investigations involving child exploitation, human trafficking, and internal affairs. Over nearly eight (8) years in this role, Jared worked closely with multiple federal agency task forces, handling complex investigations and providing testimony in judicial proceedings. He also instructed law enforcement officers and prosecutors on digital forensic concepts, helping to bridge the gap between technology and legal proceedings.

Jared holds several industry-recognized certifications, including Certified Forensic Computer Examiner (IACIS), Certified Advanced Windows Forensic Examiner (IACIS), Certified Cellebrite Operator (CCO), Certified Physical Analyzer (Cellebrite), and Magnet Axiom Certified Examiner. Jared earned dual bachelor’s degrees in Public Agency Management and Administration of Justice from Northern Arizona University. Outside of work, he enjoys traveling, playing tennis, and mentoring students at IACIS as they prepare for their Basic Computer Forensic Examiner certification.

Welcome Tristan Edmondson, Operations Manager for FM in Cleveland, OH

Thu, 31 Jul 2025 13:33:57 GMT

Employees

Welcome Tristan Edmondson, Operations Manager for FM in Cleveland, OH

Tristan Edmondson serves IST as the Operations Manager for the Ohio region. He brings 17 years of experience in facilities management and litigation support, having consulted for numerous AMLaw 100 firms across the Atlantic region, as well as leading healthcare and higher education institutions. Tristan specializes in production oversight, process optimization, and eDiscovery, enabling him to build agile, results-driven teams that adapt to client needs. He also holds a Master’s degree in Business Administration from the University of Maryland.

Based in Twinsburg, OH, Tristan lives with his wife and two children, who keep him on his toes as both a scoutmaster and full-time cheer dad. Outside of work, he holds a competition racing license and shares his passion for performance driving as a supercar instructor.

It’s Here and It’s Here to Stay – Let’s Talk About Time and Money Savings with AI

Thu, 31 Jul 2025 13:21:50 GMT

Innovate & Integrate

The legal industry has been at the forefront of embracing innovative technologies, and AI is no exception. While the term "AI" may seem daunting, the reality is that the legal industry has been leveraging AI-powered tools for years, and you may not have even realized it. From automated document review and contract analysis to predictive coding and data analytics, AI has been quietly changing the way lawyers and legal teams work. That said, the idea that AI is a new or intimidating concept is simply not the case. Over time, AI has integrated into legal practices, enhancing efficiency, accuracy, and the decision-making process. Law firms that hesitate to adopt AI technology could be wasting valuable time - and money – with outdated processes that could miss crucial information and, therefore, result in unsound discovery, jeopardizing the integrity of their case.

Building upon this foundation, IST Management helps legal professionals reduce costs and improve outcomes by utilizing the full potential of AI to reform the litigation process.

Beginner's Guide to Utilizing AI as a Tool

IST’s three-step roadmap utilizes AI as a tool for lawyers and legal teams, unlocking its benefits and transforming the way they practice law.

1. Understanding the Basics of AI and Its Applications in Law

To best understand the capabilities of AI, let’s take a step back to fully grasp the burning question we all have: “What is AI?” AI is the development of computer systems that can perform tasks that normally require the intelligence of a human, such as learning, problem-solving, and decision-making. How does this apply to the legal industry? AI can be used to automate routine and time-consuming tasks, freeing up lawyers and legal teams to focus on what’s most important: their cases.

As an example, document review tools use machine learning algorithms to quickly identify and categorize relevant documents, reducing the time and cost associated with manual review. AI-powered tools can also be used for tasks such as eDiscovery, due diligence, and compliance. With the power of AI, lawyers and legal teams can automate their workflows and gain valuable insights that inform their decision-making.

2. Identify Your Goals and Objectives for Using AI

Alright, now that we know what AI can do, let’s look at the ways you can work this into your day-to-day and how to build out your AI integration plan by establishing goals early.

It's essential to define what you want to achieve with this technology. By assessing your current pain points, you can discover where AI will have the most impact on your work. For a legal team or attorney, you may aim to reduce document review time or decrease the number of hours spent on contract analysis by 25%.

Here are some things to think about: What are your most time-consuming tasks? Where are the current bottlenecks in your workflow? Identifying these pain points will allow you to set clear and measurable goals for AI adoption. Whatever your goals are, make sure they are aligned with your overall litigation strategy.

3. Evaluate AI Solutions and Vendors

Now that you’ve laid out your AI goals, you need to figure out which vendor is going to help you achieve those milestones. When evaluating AI solutions for your specific litigation needs, it's crucial to consider several key factors to ensure you're investing in a tool that meets your requirements and delivers benefits. You'll want to assess the functionality of the features and whether the solution can perform the specific tasks you need, such as document review, contract analysis, or predictive modeling. Scalability is also essential, as you'll want to ensure the vendor can handle large volumes of data. Security is another crucial consideration, as you'll need to protect sensitive client data and ensure the solution complies with industry regulations. Last but not least, cost. This is a huge factor, as you'll want to balance the benefits of AI adoption with the financial investment required.

When it comes to outsourcing your AI-related litigation needs, IST is a top-tier vendor to consider. With cutting-edge AI technology and a commitment to using the best tools in the industry, IST offers unmatched expertise and support.

IST has years of experience as an industry-leading litigation partner, offering AI-powered features to support Managed Review, eDiscovery, Digital Forensics, and Court Reporting. Our tools and resources expertly manage both firm-wide assignments and short-term/project-based requirements. IST also holds a SOC-II Type 2 security certification, ensuring all your data is protected. No matter what your litigation needs are, IST will work with you to develop the most cost-efficient and effective pricing for you and your team.

By partnering with IST, you can trust that your AI solutions are in good hands, and you'll be able to leverage the latest advancements in AI to drive efficiency, accuracy, and success in your litigation practice. Whether you're looking to streamline document review, enhance predictive modeling, or simply gain a competitive edge, IST has the expertise and technology to help you achieve your goals.

Many worry about the cost, timing, and accuracy associated with AI, and rightfully so. But IST guarantees:

Cost savings through our rigorous planning stages to customize our services around your unique needs.
Faster litigation prep, saving time for up to 95% of adoptees, reducing time wasted on routine tasks by 20%, and lowering first-level review costs by 50%.
A proven track record of using data-backed technology to handle even the largest caseload with numerous quality control measures to certify our findings are sound.

All in all, incorporating AI into your litigation practice can be an absolute game-changer. By understanding the basics of AI, identifying your goals, and thoroughly evaluating AI solutions, you can unlock the full potential of this technology. Whether you're just starting to explore AI or are looking to elevate your existing efforts, the key is to be informed, strategic, and proactive.

From an evaluation standpoint, it looks like your solution and vendor needs are met!

Contact us now to talk with an expert about how IST can help you use the power of AI in litigation. Or visit our website to learn how our cutting-edge solutions and expert guidance can help you achieve success in the courtroom and beyond.

The Art and Logic of Managed Review

Wed, 30 Jul 2025 14:38:52 GMT

Ep. 38: The Art and Logic of eDiscovery: Navigating Managed Review for Cost Savings and Defensibility

This episode of Outside-IN we talk with Todd Kunz, the National Director of Managed Review Services at IST, shares his unique journey into the eDiscovery and Managed Review business, driven by a knack for logic and problem-solving.

Todd shares an insightful perspective on optimizing managed review processes , starting from the crucial, often overlooked, eDiscovery agreement stage where the biggest cost savings can be achieved by keeping options open for technology use. We delve into the cutting-edge technologies like continuously active learning (CAL) and Large Language Models (LLMs) used to efficiently manage vast amounts of data, while emphasizing the critical importance of human vetting and iterative processes to ensure defensibility and accuracy. Todd also candidly addresses managing client expectations , explaining why the process is inherently "imperfect" and how a robust, documented QC (Quality Control) process is vital to producing high-quality, defensible work.

Furthermore, the discussion highlights the strategic design of workflows to reduce unnecessary "document touches" and the importance of talent , including how remote work has expanded recruitment pools and how IST attracts top performers through competitive pay and genuine engagement. Todd reveals that creativity is at the heart of effective managed review , constantly seeking better, more logical ways to approach data and solve complex challenges.

Tune in to discover the intricate blend of process, technology, and human ingenuity that defines modern managed review.

Listen, Watch and Subscribe!

Listen on Spotify

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Welcome Kaitlin Lucio, Account Executive for eDiscovery in Houston, TX

Wed, 30 Jul 2025 13:58:20 GMT

Employees

Welcome Kaitlin Lucio, Account Executive for eDiscovery in Houston, TX

Kaitlin Lucio is a devoted Account Executive based in Houston, Tx focused on E-Discovery within IST Management. She brings a deep understanding of consultative selling, contract negotiation, along with a passion for solving real business challenges. Her ability to communicate value, anticipate customer needs, and foster long-term partnerships has allowed her to thrive in fast-paced, target-driven environments where she loves to blend genuine human connection with strategy to deliver consistent results.

Her past sales experience within the Professional Sports world has honed her skills in identifying key opportunities, streamlining the sales process, and building trust with decision-makers across several industries. What sets her apart? She listens first, acts fast, and above all else always keeps the customer at the center of everything. In her free time she enjoys reading books, learning new recipes in the kitchen, and maintaining a healthy lifestyle with her passion for fitness.

A New Era in eDiscovery Review - AI Image Recognition

Tue, 29 Jul 2025 21:45:06 GMT

Hanging With Hal

Since 1997, IST Management has seen some big changes in technology impacting our industries and society. Every litigation matter potentially involves eDiscovery you know, and IST’s AI Image Recognition Analysis tool is another exciting development in IST helping firms and organizations sort through that data in the review process.

We have all had experience with artificial intelligence outside of work. We tell our phones to message our loved ones and friends, we can schedule meetings remotely or in person, we can open a package locker from our phones, and so much more! Technology is growing quickly! But people are hesitating, whether fear, confusion, disinterest, or obsession... and trust me, I understand.

I’ve recently started using chatbot "ChatGPT", instead of Google. The voice to text function makes it super easy to ask whatever I had to handsfree, letting me quickly brainstorm ideas or learn about a topic. The convenience and benefit of these tools are clear, but we have to remember AI is not a replacement for human intelligence and expertise, but a supplement to it. Just like a search engine or research database, AI tools require learning and practice to get the results just right. It's easy to get caught up in the excitement of new technology and forget......it's only as good as the person using it.

Leading IST Management through our 28-year journey, I've found that our success in facilities management and litigation support is in our talented managers and site employees who are curious about new ways of doing old things. From Project Managers to our IT team, we understand the eDiscovery world and how important it is to keep making technological developments, such as Artificial Intelligence, so we can change the world of legal support and document review.

IST’s AI-Powered Image Recognition & Analysis feature helps our eDiscovery team review by training on your Review Protocol and categorizing responsive images at the same time, saving time, and costs. This AI Image Recognition allows lawyers to flag and filter irrelevant images, detecting logos, faces, objects, and repetitive or similar images, so firms can focus on high-level work. We know that every case is unique, and that's why we take a personalized approach to each review - working closely with clients to understand their specific needs and develop a customized solution that meets their goals.

So, what does this mean for our clients? It means we can deliver exceptional results faster and more efficiently than ever before. As we rely more and more on technology, we can't lose sight of the importance of human expertise and experience. I'm excited to see how Artificial Intelligence will continue to evolve and improve the eDiscovery industry!

As smart consumers and employees, now is the time to read, understand, and be a student of the innovative rise of Artificial Intelligence!

Explore the Blog portion of our website to read about some of the exciting new solutions powered by AI and how we can best serve our clients!

Hal Blackman

President & CEO

The Future of Legal Transcription

Fri, 18 Jul 2025 21:15:25 GMT

Ensure Accuracy, Reliability, and Efficiency with IST Court Reporting Services

In the high-stakes world of legal proceedings, accuracy and reliability are paramount. The verbatim record of depositions, hearings, trials, and arbitrations serves as the foundation for building a case, preparing for trial, and safeguarding the integrity of appeals. Yet, the legal industry is currently grappling with significant challenges in obtaining these essential services, highlighting the need for a dependable and skilled court reporting solution.

A nationwide shortage of qualified court reporters, especially traditional stenographers, has become so severe that some judicial leaders are labeling it a "constitutional crisis." This crisis undermines litigants' fundamental right to due process, with far-reaching consequences. The roots of the shortage are clear: an aging workforce and dwindling enrollment in stenography programs. As a result, end users are facing tangible challenges, including difficulty scheduling proceedings (76% report this issue) and increased costs (55%), which can limit access to court reporting services and potentially delay legal proceedings.

The use of Artificial Intelligence (AI) and automated speech recognition (ASR) technology in court reporting has sparked debate about its potential to introduce biases and errors into the record. Traditional ASR systems can struggle with nuances in speech, accents, and dialects, leading to higher error rates for certain population subgroups. Furthermore, the lack of certification pages and accountability in AI-generated transcripts can raise concerns about their authenticity. However, advancements in ASR technology have made it possible to develop more sophisticated and reliable solutions to mitigate these risks and provide high-quality transcripts.

How IST Combats the Stenographer Shortage

With IST Court Reporting, lawyers can focus on what matters most - litigation - knowing their court reporting needs are being handled with precision and care. Taking a personalized approach in each deposition or trial, IST's team ensures every case receives the flawless service it deserves, minimizing delays and reducing the burden on clients. This is made possible by IST's vast, national network of highly skilled and certified stenographers and court reporters, carefully curated by Jim Pelley, National Director of Court Reporting. Some key aspects of IST's approach include:

A personalized approach to each deposition or trial to ensure the right reporter is assigned to each case with the client’s unique needs in mind
A vast, national network of highly skilled and certified stenographers and court reporters, curated over decades.
Rigorous verification of reporter credentials, including licenses and certifications
Careful review of resumes and experience to ensure the most qualified professionals are assigned to each case

Under Jim's leadership, IST's team assigns the ideal court reporter or stenographer to meet the specific needs of each case, guaranteeing a seamless experience from start to finish.

IST Court Reporting Technology Works to Alleviate Your Concerns

By leveraging cutting-edge technology, IST Court Reporting provides a flawless and efficient experience for lawyers, allowing them to focus on their cases without worrying about arranging court reporting services. With a sturdy and reliable platform, IST delivers a range of benefits, including:

High-quality transcripts : IST's technology ensures every detail is captured accurately and securely, resulting in high-quality transcripts with minimal editing required.
Real-Time solutions : IST's live transcript generation allows lawyers to view and search transcripts in real-time, saving valuable time and money.
Robust exhibit management : IST's integrated exhibit management system simplifies the workflow, allowing easy uploading, previewing, sharing, and annotating of digital exhibits, and reducing the risk of errors or delays.
Designed for Legal : IST's platform is designed with the needs of the legal industry in mind, providing an optimal experience for reporters, attorneys, and witnesses, and facilitating seamless communication and collaboration.
Expanding Knowledge Base : The knowledge base has been learning and cataloging new words for over 15 years, including medical and pharmaceutical terms, to reduce errors and post-transcription editing.
Capacity and Efficiency : With IST's extensive capacity and efficient systems, lawyers can trust that their reporting needs will be met, even in large-scale cases with complex requirements.
Reliable and Intuitive Systems : IST's technology is powered by a proven track record of innovation and service, ensuring that lawyers can focus on their cases, confident that the court reporting process is in good hands.

Feel Secure Knowing Our Technology Works for You

When considering technology-supported reporting methods or external services, potential clients often have concerns, especially when the integrity of case information is in someone else’s hands. IST understands their client’s legal needs and has worked tirelessly to anticipate those concerns. IST has created actionable solutions to bring their clients peace of mind:

Premium Accuracy Rates: IST's certified court reporters strive to achieve a 99.9% accuracy rate through highly effective tools and rigorous quality control. They're trained to speak up when necessary to protect the record, ensuring precision that automated systems often lack.
Proven Results, Ahead of Schedule: IST consistently delivers transcripts ahead of schedule, with a proven track record of expediting high-profile cases. Their state-of-the-art technology and sophisticated integrations enable faster turnaround times.
Secure Technology: Security is IST's top priority. Offering end-to-end encryption, IST maintains SOC 2 Type 2 and HIPAA compliance. Certified court reporters are also bound by strict confidentiality agreements.
Top-of-the-Line Technological: IST’s technology is designed for simplicity, with a professional interface accessible via a single, secure link. Exhibit management is intuitive, and mobile-ready. Plus, IST offers 24/7 event support, including training and technical assistance, to ensure a smooth user experience.

IST's commitment to providing high-caliber transcripts their clients can depend on, combined with advanced technology and dedicated support, establishes them as a reliable partner when navigating the challenges of modern legal transcription.

Schedule Your Proceeding Today!

Don't leave the accuracy and reliability of your legal transcripts to chance in an increasingly complex environment. Ensure the integrity of your record with IST Court Reporting services.

IST offers three easy scheduling options for your convenience: Online, phone, or email.

Schedule a demonstration, deposition, or legal proceeding today! Or to learn more about how IST Court Reporting services can benefit your case, contact us today.

For general inquiries, scheduling, or to request a demo of our services, please visit us online, by phone, or by email . Call (855) ISTREPORTING (478-7376) if your next proceeding is in the next 48 hours.

Let IST provide you with the accurate, timely, and secure court reporting solutions you need to succeed.

References

‘The Causes, Consequences, and Outlook of the Court Reporter Shortage in California and Beyond: Prepared for California Trial Court Consortium’. Court Reporter Shortage. Superior Court of California: County of Siskiyou. January 2022. Available from: https://www.siskiyou.courts.ca.gov/system/files/court-reporter-shortage-1-2022.pdf

‘AI vs. Human Court Reporters in the Future of Legal Transcription’. Daily Journal. 2024, January 19. Available from : https://dailyjournal.com/article/381980-ai-vs-human-court-reporters-in-the-future-of-legal-transcription

‘2025 Court Reporting Industry Trends’. American Association of Electronic Reporters and Transcribers. Available from: https://aaert.org/wp-content/uploads/2025/04/Court-Reporting-Industry-Trends_Summary-FINAL.pdf

‘Industry Report Shows Growing Need for More Court Reporters and Rise of Digital Reporting as a Scalable Solution’. American Association of Electronic Reporters and Transcribers. Available from: https://aaert.org/industry-report

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients. Consider IST's outsourcing partnership here.

Discover Our Latest Insights

Elevate Your Workplace Experience and Hospitality with IST Management

Mon, 07 Jul 2025 15:43:15 GMT

Spotlight on Technology

In today's dynamic business environment, creating a seamless and engaging workplace experience (WX) is vital for attracting and retaining talent, driving productivity, and highlighting an organization's values. IST Management specializes in delivering unique Workplace Experience and Hospitality services, offering clients a suite of solutions that balance efficiency with a “servant’s heart,” human-centric approach. IST continuously works to explore ways we can expand Workplace Experience and demonstrate IST’s dedication to service excellence to help businesses confidently meet evolving employee and organizational needs.

What is Workplace Experience (WX)?

Workplace Experience encompasses the holistic design, management, and enhancement of the work environment to optimize employee satisfaction, engagement, and productivity. It integrates technology, the utilization of physical space, hospitality, and human interaction to create environments that empower teams, promote collaboration, and reflect organizational goals.

IST Management’s Workplace Experience Solutions

IST delivers a wide range of Workplace Experience and Hospitality services, each designed to streamline operations, improve employee satisfaction, and enhance organizational outcomes. Below, we outline our capabilities across key areas of WX.

1. Hospitality and Conference Center Management

Hospitality is where IST’s Workplace Experience started due to our drive to put customer services as the foundation of our expertise. Many IST employees were formally in the hotelling or hospitality industry and have a strong background in event planning. IST is qualified to make each event, meeting, or gathering feel special and important while ensuring each event has the proper supplies and accommodations needed for each unique situation. Delivering exceptional events requires meticulous planning and execution.

IST Expertise:

Comprehensive event planning, including catering, equipment rentals, and décor.
Customizing conference setups to align with company culture and aesthetics.
Offering offsite event support to ensure consistency and quality.

2. Vendor Relationships and Management

Streamlined Vendor Management enhances service quality while reducing client workload. IST prides itself on being a customer-focused company above all and strives to only hire those with a “servant's heart.” Though IST adheres to a high standard of customer excellence, not all vendors have the same level of dedication or even the procedures in place to ensure white-glove service across the board.

IST Capabilities:

Acting as a dedicated liaison between clients and service providers to ensure alignment with goals.
Creating detailed reports on vendor performance and offerings for long-term planning.
Providing exceptional customer service through our “servant’s heart” philosophy, ensuring clients receive the attention they deserve.

3. Workplace Technology Solutions

Technology is the backbone of modern workplaces, enabling seamless operations and communication in both physical, remote, and hybrid environments.

IST Capabilities:

Visitor Management & Collaboration Platforms : IST’s custom technology to standardize visitor management processes for greater accountability and security.
Digital Mail Solutions : Streamlining mail operations for hybrid workforces.
Work Order Systems : Tracking and maintaining facility requests to ensure accountability and timeliness.
IST Confirm : Conference room management with hospitality-driven service, seamless scheduling, and real-time tracking for consistently successful meetings.
IST Request : A forthcoming platform enabling end-users to submit, track, and receive updates on service requests.

IST excels at implementing and managing these technologies, making sure the technology we bring is customized to each client’s unique and varied needs and goals. Though IST is not responsible for the engineering and construction of the space, we work closely with certified space designers and contractors for broader design needs to ensure professionals are exceeding the client's needs and vision.

4. Workplace Design and Ambiance

The design and ambiance of a workplace significantly influence employee well-being and productivity. Employees who are happy at work have a 13% increase in production according to the University of Oxford. Professor De Neve’s research found, "that when workers are happier, they work faster by making more calls per hour worked and, importantly, convert more calls to sales.” IST’s mission is to understand how employees could be more satisfied at work to continue driving sales and works to bring affordable, easy solutions to stakeholders. We are also uniquely qualified in vendor relations to work with contractors brought on to certify the output directly matches the client's vision.

IST Approach:

Acting as a consultative partner, we help clients assess underutilized spaces and recommend strategies to optimize layout and functionality.
Partnering with vendors to ensure quality control and passing updates to stakeholders.

5. Onboarding Services

A smooth onboarding process sets the tone for new employees' success and integration into workplace culture. Many areas must collaborate in concert when a new employee starts, and communications can break down between departments, leading to delays in supplies or missed steps. These errors can result in a very unproductive first day for the employee and cause stress for all parties involved.

IST can act as a project manager for all onboarding employees, communicating with the hiring manager, HR, and IT to guarantee all paperwork, supplies, and technology needed for the new employee are ready on their desk before the start of their first day. IST also provides the initial steps in their orientation by providing tours of the facility, giving organizational overviews of key departments, locations and services provided. By having a centralized department overseeing the process, with checks and balances to ensure quality control, each department can be confident new hires have what they need to be successful on day one reducing delays.

IST Capabilities:

Acting as a centralized project manager, coordinating with HR, IT, and hiring managers to ensure seamless onboarding.
Delivering personalized setups, welcome kits, and orientations tailored to individual needs.
Reducing departmental workload while ensuring new hires are fully equipped to excel from day one.

IST strives to ensure every new employee has everything they need on day one to not only be successful in their new position, but to hit the ground running so they can come in focused on executing their goals.

6. Workspace Management & Support

Ensuring a functional, adaptable, and clean workspace is essential for a productive environment. IST takes this mission very seriously and has incorporated a number of processes and tools to keep daily operations running efficiently and safely.

IST Services:

Regular Inventory and Supply Tracking: Standardizing and monitoring essential office and kitchen supplies to ensure timely replenishment and uninterrupted operations.
Real-time Monitoring: Tracking workspace utilization and providing flexible seating solutions. Regularly cleaning, stocking, and maintaining shared spaces to guarantee user readiness at all times.
Work Order Systems: Addressing maintenance issues efficiently while tracking performance metrics.
Supporting the planning and implementation of remote, hybrid, and in-person work solutions to meet each client’s distinct situation so there are no gaps in daily service.

7. Feedback and Continuous Improvement

Understanding employee needs is essential for a thriving workplace experience. The way a company values and incorporates employee feedback directly reflects the way the organization is perceived. Harvard Business Review did a survey of 1,601 workers across America to see what companies could do to improve daily office life and 58% of workers overwhelmingly said improved air quality. Most companies would invest in office perks such as a fitness center or free meals, but “A good rule of thumb is to never assume that you know what your employees want — but instead, find ways to ask them.”

IST Approach:

Regularly facilitating surveys and focus groups to collect actionable insights and compiling results into a report to be shared.
Collaborating with stakeholders to adapt programs and services based on feedback.

8. Sustainability

Sustainability is becoming a priority for organizations aiming to align with Environmental, Social, and Governance (ESG) goals. Many organizations have already implemented sustainability efforts based on their needs and what is important to them. IST is committed to keeping established sustainable goals in place while working to find more cost-effective ways to enhance their client’s day-to-day operations.

IST Support:

Promoting waste reduction, green commuting options, and energy-efficient systems.
Offering recommendations for sustainable practices and improvements such as better efficient lighting solutions.
Monitoring and reporting on sustainability initiatives to ensure effectiveness.

9. Concierge Wellness Services

Employee wellness is directly linked to productivity and engagement. By ensuring the wellness of all employees, companies can create an environment where employees feel supported, cared for, and ready to take on each day. In creating wellness spaces and events, IST is qualified, dedicated, and driven to ensure all events and wellness programs are running efficiently so all employees can benefit from their services.

IST Services:

Collaborating with third-party providers to deliver wellness events, workshops, and resources.
Setting up and running campus events that focus on mental and physical well-being.

Why Choose IST Management?

IST Management’s expertise lies in providing tailored Workplace Experience and Hospitality solutions that address client-specific needs. With a commitment to exceptional service, seamless operations, and measurable results, IST empowers organizations to create work environments that inspire and engage their teams.

Key Benefits of Partnering with IST:

A single point of accountability for managing complex services.
Customizable solutions aligned with organizational goals.
A proven track record of delivering value and customer excellence across diverse industries.

As workplace dynamics evolve, IST Management is uniquely positioned to help organizations navigate these changes and create environments where employees and businesses thrive. By integrating technology, streamlining operations, and prioritizing employee well-being, IST ensures that every client receives a workplace experience designed for success.

Ready to elevate your Workplace Experience and Hospitality

Services? Contact IST Management today to learn how IST

can help transform your workspace into a hub

of productivity and engagement.

Breaking Down Barriers to Better Health

Mon, 30 Jun 2025 16:11:14 GMT

Hanging With Hal

"National Men's Health Week was created in 1994 as a campaign to help educate and support men, boys, and their families about the importance of positive health attitudes and preventative health practices." - Brown University Health

Over the years I have learned a thing or two in my life about how important taking care of our health is to live a happy and successful life. As CEO & President, our IST Management leadership takes as many opportunities as possible to connect our employees with helpful information and resources to best manage their overall health. As employees, team leaders, business owners, and community members....we face different struggles daily. The good news is that many of us are motivated and committed to keeping ourselves and our communities healthy. It does take a bit extra time but trust me...it's worth it!

Embracing Difference Through Connection

I think we have more in common with our fellow Americans than differences! Our experiences help us build relationships with people of different backgrounds. As we see with IST’s countless Gives Back initiatives, many of us struggle with different health conditions, lifestyles, or traumatic experiences, but learning about what makes everyone different can lead to more impactful connections. Life is all about giving back.. helping others in need in very practical ways

Community is key. We have to make safe spaces where those near us, be it coworkers, neighbors, or even two seemingly unrelatable strangers at the park, can connect rather than feel judged.

June is Men’s Health Awareness Month

Men 15-65 years of age are significantly less likely than women to seek preventive care services, and they are more likely to report not having a primary care provider. ( Brown University Health )
According to the American Foundation for Suicide Prevention, men are almost four times more likely to die by suicide than women, and more than 6 million men in the U.S. experience symptoms of depression every year. ( Be Well Illinois )
49% of men felt more depressed than they admitted to the people in their lives.

Health is Wealth!

Talking about promoting positive physical and mental health habits can be overwhelming conversations. It’s not weird to have an "it's not going to happen to me" or "I'll kick that bad habit one day" attitude about prevention-based healthcare. Open and educational conversations are our superpower, especially when we have so much to worry about, look out for, test for, and manage. We all have, or know someone who, struggles with physical and mental health. Some of you know my story... I've battled chronic back pain for years and had a family member who struggled with addiction. But through those challenges I’ve learned comforting and helpful tools to work through these struggles, and they all start with open conversations, free of stigma or negative perceptions.

Every new day is a blessing. Talking about these struggles, like chronic pain or stress, depression, genetic diseases, or addiction, is influential in showing us we’re not alone. We can all learn something by supporting one another and working to live happy, healthy lives.

Hal Blackman

President & CEO

Why You Should Consider Outsourcing Your Litigation Support

Mon, 30 Jun 2025 13:18:12 GMT

Innovate & Integrate

As a law firm leader, you're constantly looking for ways to stay ahead of the competition, deliver exceptional client service, and drive revenue growth. But let's face it, managing internal resources can be a significant challenge, especially when it comes to high-volume tasks like document review, contract analysis, regulatory compliance, and more.

The reality is that many law firms struggle with the following:

Inefficient use of internal resources, leading to increased costs.
Difficulty in maintaining security and compliance standards for sensitive client data.
Limited scalability to handle high-volume projects or rapid growth.

These challenges can hinder your firm's ability to deliver exceptional service, attract new clients, and drive revenue growth.

Expert-Led Litigation Services

This is where outsourcing comes into play. By partnering with a trusted provider of specialized litigation services, you can unlock efficiency, accuracy, and cost savings for your law firm. Our team of experts uses cutting-edge AI technology to automate high-volume tasks, ensuring that your internal resources are focused on high-value activities like client development, strategy, and expertise.

By outsourcing with IST, you can:

Reduce costs: Minimize internal resource allocation, eliminate unnecessary spend, and drive revenue growth. IST not only prioritizes competitive technology but also quality people. Our Project Managers are experts in leading litigation services and supporting attorneys, if needed, to strengthen any project. Rather than spending time and money on internal resources, allow us to manage and simplify your litigation process. This way, you can turn your attention back to winning the case.

Improve efficiency: Leverage AI-driven automation to accelerate document review, contract analysis, and regulatory compliance. IST uses AI-powered tools such as Early Case Assessment (ECA), Document Review, Image Recognition, Text Analysis, Language Transcription, Named Entity Recognition, Speech-to-Text, Video Content Indexing, and beyond, to enhance and empower our customers’ litigation processes.

Enhance security and compliance: Rest assured that sensitive client data is protected by our robust security measures and industry-leading compliance standards. IST’s IT Department invests in the best and most current technology and maintains a SOC-II Certification to safeguard all our customers’ sensitive client information. We operate an infrastructure that stays ahead of industry trends so you don’t have to!

Your Partnership, Our Priority

We understand that outsourcing can be a daunting prospect for law firms. You may be thinking, "Will I lose control over my work?" or “How will I ensure the quality of my outsourced litigation services?”

Rest assured, we've got you covered. IST’s team is dedicated to providing exceptional service, ensuring all-in-one integration with your internal processes, and maintaining the highest standards for security and compliance. When partnering with IST, our outsourced litigation services are meant to support and empower your business.

Don't just take our word for it! Take it from the many law firms that have benefited from our outsourced litigation services:

“Just a note to let you know that your Project Managers are knocking it out of the park on our behalf. Very pleased thus far and a great start to our partnership.”

- Richard E. Willis, CIO, Keating Muething & Klekamp, PLL

“I’ve enjoyed a level of communication and transparency with the team at IST Discover-E that is unmatched by other eDiscovery providers. In particular, their willingness to take the extra steps necessary to make sure my attorneys get what they need.”

- Richard J. Valladares, Shareholder/Co-Chair Business Litigation Department, Greenberg Traurig LLP

Ready to experience the benefits of outsourcing for yourself? Contact IST today and let us know how we can be of service.

Hiring Expert Managed Review Attorneys

Tue, 24 Jun 2025 19:31:45 GMT

A Commitment to Quality and Career Growth

At IST Management, we understand that the success of any Managed Review project depends on the expertise, reliability, and professionalism of the document review attorneys leading the process. That’s why we have developed a rigorous hiring strategy to identify, vet, and onboard top-tier legal professionals who are dedicated to the highest quality of review.

Unlike many competitors who focus solely on filling short-term roles, IST Management invests in career growth and professional development, offering reviewers opportunities to advance within the organization. This commitment to long-term success, combined with our thorough vetting process, sets us apart in the legal industry.

The IST Talent Identification Process: Finding the Best Candidates

To build a highly qualified and dependable review team, IST utilizes a multi-channel approach to recruit top-tier attorneys. Our hiring strategy focuses on three key sources:

Online Job Posting Platforms - We actively recruit through major job boards, legal career sites, and professional networks to reach a wide pool of candidates.
Social Media Engagement - LinkedIn and other social platforms serve as valuable tools for connecting with legal professionals seeking document review opportunities.
Referrals: Our Most Valuable Resource - The most effective way to find top talent is through referrals from trusted colleagues and existing IST reviewers. This approach ensures that candidates are highly recommended by those familiar with IST’s expectations and standards.

Rigorous Vetting: Ensuring the Highest Standards in Managed Review

Once a candidate is identified, IST Management follows a structured vetting process to ensure that every hire meets our strict qualifications and compliance standards.

STEP 1: Initial Screening & Interview

Candidates undergo a video and/or phone interview with our recruitment team. This step evaluates:

Legal expertise and prior litigation or document review experience
Familiarity with Relativity or other document review platforms (preferred but not required)
Professionalism, communication skills, and ability to work within strict project deadlines

STEP 2: Job Offer & Documentation

Candidates who successfully pass the interview stage receive a formal job offer, which they must sign before moving forward. They are also required to complete all necessary HR documents, ensuring compliance with employment regulations.

 STEP 3: Background & Bar License Verification

IST’s Human Resources team conducts a criminal background check on every reviewer. Additionally, the recruiting team, in partnership with HR, verifies that each candidate’s bar license is active and in good standing within their respective jurisdiction.

This two-step verification process guarantees that every Managed Review attorney employed by IST meets the highest professional and ethical standards.

IST’s Document Review Attorney Requirements

To ensure consistency and quality across all Managed Review projects, IST enforces the following minimum qualifications for all document review attorneys:

Juris Doctor (JD) from an ABA-accredited law school
Active bar license in a U.S. jurisdiction (in good standing)
Previous document review or litigation experience
Familiarity with Relativity (preferred but not required)
No concurrent employment during review projects
Successful completion of a criminal background check

By maintaining these high standards, IST ensures that clients receive a skilled, compliant, and professional review team capable of handling complex document review matters with precision and efficiency.

Attracting and Retaining Top Talent: What Sets IST Apart?

IST Management is not just another document review company—we are an industry leader committed to professional development. Our long-term investment in Managed Review attorneys makes us a preferred employer for legal professionals seeking growth in the industry.

1. Career Progression & Advancement Opportunities

Unlike many firms that view document review as a temporary role, IST offers attorneys the opportunity to advance into leadership positions, such as:

Team Lead
Project Manager
Other senior roles within IST and the legal industry

Reviewers who demonstrate exceptional performance have clear pathways to long-term career growth.

2. Showcasing Success: Current Reviewer Testimonials

IST values the contributions of our Managed Review attorneys and celebrates their success. Our quarterly company newsletter features:

Spotlights on standout reviewers who have demonstrated excellence in our quarterly newsletter
Career progression stories showcasing attorneys who have advanced within IST’s website and on social media
Industry insights and best practices to keep our team engaged and informed

This culture of recognition promotes growth and professional pride, further solidifying IST as an employer of choice.

3. Competitive Compensation: Leading the Industry in Pay Rates

At IST, we recognize that attracting top talent requires offering industry-leading compensation. Our highly competitive pay rates reflect the value we place on legal expertise and high-quality work.

By compensating our reviewers at higher-than-market rates, we ensure that we attract and retain the best talent in the industry—resulting in better outcomes for our clients.

How IST’s Hiring Strategy Differs from Competitors

Many document review firms focus on quick placements and high turnover, leading to inefficiencies and inconsistent work quality. IST takes a different approach:

Investing in career development to help attorneys grow within the company and industry
Prioritizing referrals and internal recommendations to build high-quality, trusted review teams
Conducting rigorous background and bar license checks to ensure compliance and professionalism
Providing higher compensation and career incentives to attract and retain top-tier talent

This long-term strategy benefits both IST and its clients—ensuring greater reviewer engagement, higher-quality work, and more cost-effective project execution.

IST Management’s Commitment to Quality and Professional Growth

At IST Management, we believe that hiring the right people is the foundation of a successful Managed Review process. By maintaining a rigorous vetting process, offering competitive compensation, and fostering career growth, we have built a reputation as a leader in legal document review.

For law firms and corporate clients seeking top-tier document review services, IST’s team of highly qualified, thoroughly vetted attorneys provides the expertise, efficiency, and professionalism needed for successful case outcomes.

IST Management is an Outsourcing provider for every step of litigation, including document review. Our Managed Review division prioritizes retained review attorneys led by experienced project managers to advance litigation. Consider IST's outsourcing partnership here.

Bringing Structure to Service Requests with IST Work Order

Fri, 13 Jun 2025 19:51:21 GMT

Spotlight on Technology

For fast-paced and complex business operations, even minor oversights can escalate into costly disruptions. From small ad hoc requests to larger logistical needs, managing operational details without a structured system can lead to delays, oversights, and growing inefficiencies. And in order to maintain a business’s service levels and reputation, upholding the ability to handle high volumes of requests with visibility and coordination becomes critically essential.

IST’s Work Order application solves the headache of untracked service requests and disjointed resource management. By unifying task submission, tracking, and reporting all in one platform, managers gain the full visibility and control they need to maintain a more seamless and effective operational flow, free from disruptions.

Manage More Work with Less Stress

IST Work Order acts as an aid to a range of facility services, from IFM services to workplace experience and beyond, making it a one stop shop for all your facilities requests. With a focus on simplicity and providing a more transparent support infrastructure that is customizable to the client’s unique needs, Work Order creates a more streamlined workflow for ease of use. Submissions can be made easily from the web-based platform for a secure and user friendly experience. Upon submission, requests will appear on the Work Order Dashboard, displayed in the IST service area, as an alternative to the clunky, disorganized, and time-consuming process of manual spreadsheets.

The Work Order system allows detailed task management, assisting in regular facilities operations like office set up and supply refills, creating and tracking service requests on all machinery, and other specialized requests the client may need. This capability allows for better oversight of resources and equipment, allowing for increased insight for more optimized resource allocation. Work Order has also been utilized to schedule and manage third-party vendors, simplifying coordination with external services such as carpet cleaning or exterminator visits, and ultimately ensuring on-time service and cost control.

Improving Workflows with Measurable Output

Work Order’s enhanced and detailed interface helps keep your operations flowing smoothly while ensuring nothing falls through the cracks. With its robust reporting capabilities, businesses that use IST’s Work Order application unlock actionable data and insights that help drive better outcomes and stimulate growth for operations.

With Work Order, businesses can experience operational benefits and improvements such as:

Eliminating guesswork with intuitive and transparent dashboards
Unified workflows with simplified processes under a centralized system
Organizational enhancements leading to increased accountability

Regional Operations Manager, David McElhinney, attests to the impact of Work Order in saying, “It tracks the everyday work that often goes unnoticed—moving boxes, setting up rooms, supporting transitions. With Work Order, we can finally show the value of that support and how we contribute to client success.” Having a detailed record of all requests in one centralized location allows IST staff and clients the ability to track equipment routinely requiring service, evaluate what tasks take the most time, and more to see what added value IST is bringing day-to-day and how those services deliver cost savings options.

Organize Your Operations with IST

With its range of features and implementations, IST Work Order helps empower businesses and institutions in ways that go beyond task tracking. It overhauls workflows and turns reactive requests into proactive management, setting your business up for more efficient workflows while also creating meaningful, measurable impact. Take control of your operations and start simplifying your service workflows today. Contact our team at sales@istamangement.com to schedule a personalized demo.

Maximizing Managed Review Efficiencies

Thu, 29 May 2025 17:49:45 GMT

Maximizing Managed Review Efficiencies: IST’s Time and Cost Solutions

Benjamin Franklin’s famous adage, “Time is money,” has held true for centuries—and nowhere is it more relevant than in managed review. The longer a review project takes, the more it costs. While there are opportunities to reduce expenses earlier in the Electronic Discovery Reference Model (EDRM) process, significant savings can also be achieved once a document set is presented for review.

With managed review, the focus needs to be on time-saving techniques once a dataset has been collected and is ready for review. By leveraging intelligent workflows, metadata analysis, and advanced review tools, teams can significantly reduce the volume of documents requiring manual review—driving efficiency while maintaining defensibility.

Understanding Your Review Set: Managing the "Known Unknowns"

“ There are known knowns: there are things we know that we know.

There are known unknowns: that is to say, there are things that we know we don’t know.

But there are also unknown unknowns – there are things we do not know we don’t know. ”

– Donald Rumsfeld

When handed a set of documents for review, one fundamental truth stands out: you don’t fully know what’s in the dataset. Understanding the "known unknowns"—the gaps in your knowledge—allows you to take proactive steps to eliminate unnecessary work and focus on the documents that truly matter. So before diving into review, understanding what’s in your dataset is crucial. Start by examining elements —file types, metadata characteristics, and hidden patterns that impact workflow decisions.

Certain file types can often be defensibly removed from the review stream. Metadata analysis helps identify these files early, preventing wasted time on non-relevant documents.

Identifying Non-Discoverable File Types: Review the file extensions in the document set to identify those that are often unviewable within document review platforms like Relativity and rarely contain relevant content.
.BIN files are an example of this type of document. Bulk-tagging these as “Technical Issue” files and removing them from the review stream saves time and money.
HTML files under 300 bytes often appear as blank pages in the review platform. Reviewers encountering these files may mistakenly classify them as technical issues, when in reality, “there is no there there” as Gertrude Stein famously put it. By identifying and removing these in advance, teams eliminate unnecessary manual review and quality control (QC) work.

Reviewing metadata fields like file extensions, creation dates, and author information can quickly reveal documents that do not require review, helping to trim down the dataset before reviewers even begin their work.

Dealing with Duplicates: Eliminating Redundant Effort

"It’s like déjà vu all over again.”

– Yogi Berra

Duplicate documents are one of the most common inefficiencies in managed review. Without proactive management, reviewers may end up analyzing the same document multiple times—slowing down the process and increasing costs.

Applying MD5 Hash to Reduce Volume

MD5 hash analysis acts as a digital fingerprint for files and helps teams identify exact duplicate documents. By grouping and bulk-coding these files, teams prevent unnecessary review and maintain a more focused and relevant document pool.

Common examples of high-duplicate files include Logos and Graphics files: These can often appear in hundreds or thousands of instances within a dataset and can be safely excluded from review.

Applying Email Threading to Reduce Review Volume

Email threading is another powerful technique. When enabled, email threading identifies and groups conversations so that reviewers only see the most comprehensive version of an email chain. When properly implemented, this technique allows teams to:

Exclude Non-Inclusive Emails: If an email is fully captured within a later reply in the chain, it can be removed from review altogether.
Organize Review Efficiently: Even if all emails must be reviewed, sorting them from last to first in a thread ensures that reviewers see the latest message first, allowing them to work through conversations with greater speed and context.

By proactively managing duplicate content, organizations can significantly reduce the volume of documents requiring review, leading to faster turnaround times and lower costs.

Optimizing Review Organization: Structuring for Speed and Consistency

“I will have order!”

– Dolores Umbridge, Harry Potter and the Order of the Phoenix

A well-organized review is a fast review. Strategic document ordering helps reviewers move efficiently through materials, reducing cognitive load and ensuring consistent coding decisions. Some of the techniques for organizing review are:

Grouping Similar Documents Together: Organizing documents by category, issue, or document type allows reviewers to work in a focused, efficient manner.
Using Technology-Assisted Review (TAR) for Prioritization: Leveraging machine learning and predictive coding can help surface high-priority documents first, allowing for more strategic review.
Employing Smart Batching for Reviewers: Assigning related documents to the same reviewers minimizes context-switching and allows them to build familiarity with specific content, leading to faster and more consistent coding.

The Bigger Picture: Continuous Improvement in Managed Review

“This is not the end. It is not even the beginning of the end. But it is, perhaps, the end of the beginning.”

– Winston Churchill

Efficiency in managed review is an ongoing process. There are scores of additional techniques to shorten the time it takes to move through a review set. Every dataset presents new challenges, but by consistently asking the right questions and leveraging data-driven insights, teams can continuously refine their approach. This saves clients time and money.

By applying the strategies outlined here—metadata analysis, deduplication, email threading, intelligent ordering, and AI-driven review—organizations can dramatically reduce time and costs while maintaining defensibility and accuracy.

Ultimately, saving time isn’t just about reducing costs. It’s about delivering better results, faster.

At IST Management , we specialize in tailored managed review solutions that maximize efficiency, minimize risk, and ensure defensible results. Contact us today to learn how our expertise and technology-driven workflows can streamline your next review project.

May is Cystic Fibrosis Awareness Month!

Thu, 22 May 2025 14:30:20 GMT

Hanging With Hal

Of all the incredible partnerships IST has had over the years, none is as personally inspiring to me as our journey towards a cure with the Cystic Fibrosis Foundation . These days, when I speak with our CF Ambassador's mom, Jennifer Stasney, the joy and success radiating throughout her family, especially in Blake Jones's life, is truly inspiring. With his health at an all-time high, Blake is graduating from high school this year, was recently crowned Prom King, and enjoys playing lots of tennis.

But there are still so many families like these who are fighting for every breath, every moment of joy, and every chance at a normal life. That's why I'm asking you to join me in this critical mission. We need your help to spread the word and make a contribution to continue funding research, advocating for policy changes, and providing support to families affected by cystic fibrosis.

Episode 37 of IST’s Outside-IN Podcast: “Adding Tomorrows: Why IST is Passionate about Cystic Fibrosis Awareness”

This special edition episode of Outside-IN is a bit different than IST’s normal content. Below are a few key takeaways from our discussion.

Cystic Fibrosis is a hereditary disease. Blake inherited two copies of the Delta F508 mutation, the most common type of CF. It impacts the lungs by causing thick and sticky mucus to clog the airways, making breathing difficult. At the most challenging points of Blake's childhood, he needed daily breathing exercises, treatments, and a vibrating vest that would keep him stationary. The vest simulates a cough through vibration, aiding the body to break up the mucus and clear the breathing pathways. Thanks to the development of new medications in the last five years, Blake requires much less regular medical attention and lives a "normal" life.

How You Can Help

Attend a local Great Strides Walk! Last weekend, I enjoyed walking and handing out treats at the IST's Kids Fun Zone set up at the Great Strides Atlanta Cystic Fibrosis Fundraising Walk in Suwanee, GA!

Every dollar we raise makes a difference. It funds breakthroughs like Trikafta, a "miracle drug" that has transformed Blake's life. We're halfway to our goal of $30,000 , and every donation counts. Whether you can spare an hour of your time or a few dollars, your contribution will bring us closer to our mission.

Let's work together to add more tomorrows for Blake, Jennifer, and countless others who are counting on us!

Hal Blackman

President & CEO

How Digital Mail Can Transform Your Office Services: A Chat with Mark Whitley

Fri, 16 May 2025 13:26:50 GMT

Innovate & Integrate

Is your organization bogged down by mountains of unprocessed mail, wasting time and resources on manual sorting and shredding, struggling to keep sensitive documents secure? Digital mail solutions can help alleviate these pain points, freeing up your team to prioritize higher-value tasks which will unlock more efficient office operations.

IST Management’s Di gital mail solutions have revolutionized the way organizations manage their incoming and outgoing mail, transforming traditional paper-based processes into efficient, cost-effective, and environmentally friendly alternatives. By converting hard mail into digital files, businesses can streamline their workflow, enhance security, and improve productivity. In today's fast-paced office environment, digital mail solutions offer a game-changing opportunity to optimize operations, reduce costs, and boost employee engagement, making it an essential component of modern office services.

Delving into the benefits of implementing digital mail solutions, we sat down with IST’s very own Operations Manager, Mark Whitley. With over 25 years of experience in the facilities management industry, Mark has worked with a very diverse client list across multiple industries, allowing him to gain a deep understanding of how digital mail has not only benefited life inside the mailroom but transformed office services across various industries.

The Problem with Traditional Mail

No matter what type of industry you’re in, traditional hard mail can be a significant headache for organizations, causing delays, inefficiencies, and security concerns. Mark gives us a closer look at some common challenges associated with traditional hard mail:

Difficulty in Tracking and Managing Large Volumes of Mail :

With large volumes of mail coming in every day, it can be challenging to keep track of who sent what, when, and where. When asked about managing high mail volumes, Mark tells us centralization is key. “Centralization is optimizing control. And the more you can control it, the safer it is, the more efficient you can make it,” says Mark.

Unidentified mail on a large scale creates room for delays and inefficiencies. Having to sort through countless documents is extremely time-consuming and costly. As you can imagine, “doing that in the 170 locations is unproductive. Doing that in a central location is production optimization,” says Mark.

Security Concerns Around Sensitive Documents :

Hard mail can pose security risks if sensitive documents are handled imp roperly. With physical documents, there's always a risk of theft, loss, or unauthorized access. This can have serious consequences, including data breaches and compliance issues.

Additionally, organizations that handle hard mail must comply with regulatory requirements, such as Sarbanes-Oxley, which has strict guidelines for handling sensitive information. Failure to comply can result in significant fines and reputational damage. As Mark says, “Sarbanes-Oxley is a bad word to everybody, but it is a safe word at the same time, and it has a lot of requirements. And digital mail keeps you so close to your compliance in regards to those things that once we are doing it, you can't go back,” says Mark.

“It's the future. And it's here. And it helps lead the workflow of an organization.”

The Benefits of Digital Mail Solutions

Digital mail can effectively address the challenges that come with traditional hard mail. Mark provides some insight as to how IST’s digital mail solutions can help:

Improved Security through Encryption and Access Controls :

Digital mail solutions provide enhanced security features such as encryption and access controls, protecting sensitive documents from unauthorized access or theft. Mark explains how IST’s Digital Mail System, DocStor , provides an added level of security by utilizing secure and trackable links.

“DocStor communicates through their email system that you have received a piece of mail that has been digitized and is ready for you to review. It doesn't actually send it as an attachment, it sends it as a link to the server that will allow you to access that link and pull that document up at your leisure,” says Mark. The imaged mail is controlled in a secure server that can only be accessed when downloaded and saved into DocStor.

Digital mail solutions help organizations meet these security standards by providing robust encryption and access controls.

Enhanced Efficiency through Automation and Workflows :

Digital mail solutions automate many manual tasks associated with traditional hard mail, such as sorting, processing, and storage. This leads to significant time savings and improved productivity. As Mark notes, "digital mail may have been the impetus, but it is a tool that is showing them how to integrate digitally at a far greater level and speed than had experienced before."

By automating these tasks, organizations can focus on higher-value activities and improve their overall efficiency.

Implementing IST Management’s D igital Mail solutions can transform your office services operations by improving efficiency, reducing costs, and enhancing security. By considering the challenges of traditional hard mail and the benefits of digital mail solutions, you can make an informed decision about how to optimize your workflow.

If you're interested in learning more about IST's digital mail solution, check out Episode 35 of the Outside-IN podcast , to hear more from Mark Whitley on how we can help transform your office services with our digital mail solutions.

Frequently Asked Questions:

The Difference We Make: The Cystic Fibrosis Foundation and Adding Tomorrows

Fri, 16 May 2025 13:10:25 GMT

IST's Gives Back

"One of the CF foundation's taglines is 'Adding Tomorrows,' and that's what you all do. You do add tomorrows for people with Cystic Fibrosis by supporting the foundation. There is no thank you big enough as a parent. Genuinely no thank you big enough." - Jennifer Stasney, Mom of IST's CF Ambassador, Blake Jones.

You Can Help the Cystic Fibrosis Foundation Find a Cure

IST has had 14 years of success connecting our friends, employees, and families to the Cystic Fibrosis Foundation and its mission to find a cure. When our CEO & President, Hal Blackman, first connected with the foundation, things were often much more difficult and fragile for many of the children living with CF. The continuous support of IST, our employees, and many other groups and companies, who are passionate about the cause, has resulted in revolutionary medical developments, a flourishing community, and an increased life expectancy for those diagnosed.

Social media is an excellent tool for fundraising and community outreach; many of our site managers and team members are making a meaningful difference with their initiatives. This year, Dallas Walk Leader and longtime Operations Manager, Darrin Brennan, continued to have fantastic success with his "Fitness Challenge," where he offers a 5-week-long fitness plan, advice, etc. At our Corporate office, we love to find unique ways to fundraise, like different cooking competitions - this year's was a "Dip Off!" It's so meaningful to come together to support something important.

What Inspires IST's Fight for a Cure

"When Blake was diagnosed, the life expectancy, he was diagnosed at five weeks old. The life expectancy was 38 years old. At that time. I was 28 years old, and I could not imagine only having 10 more years. I was so young." - Jennifer Stasney.

It's easy to be so grateful for the success and many wins, but we forget to slow down and truly digest how much progress has been made! IST Gives Back is committed to ensuring that Jennifer and Blake's story can be heard by those who don't have a high understanding of what it's like to live with a chronic illness, the backend of medical research and fundraising, or the evolution of the disease itself.

Below are insights crucial to understanding IST's partnership with the CFF, discussed in the special episode of IST’s Outside-IN podcast: Adding Tomorrows: Why IST is Passionate about Cystic Fibrosis Awareness . Podcast host, Brad Burgess, talks with Hal Blackman, Jennifer Stasney, and Blake Jones about Blake's journey since his diagnosis as a baby, Jennifer's fight as a mother to a child with a chronic illness, and Hal's connection to the foundation.

As we continue to rely on our communities to care for one another, technological advances revolutionize the impact we can make as individuals. Many individuals show interest in charitable donations or volunteering but feel they don't have time or know where to start. IST Gives Back wants to meet our communities where they are, making our ability to impact one another positively a more accessible process. Thanks to #GiveHealthy, we can provide a truly simple and highly impactful way to support a food drive local to you with your chosen fresh fruits or vegetables.

2025 Employee Survey

Building on the momentum and feedback we've received through our recent 2025 IST Gives Back Awareness Survey , our team aims to refine our efforts and deepen our impact. Thus far, the results have provided invaluable insights into the charitable interests of our employees, covering diverse causes such as animal welfare, disease awareness, and more. This feedback informs our current and future outreach efforts, allowing us to prioritize programs that reflect the diverse values of our IST teams.

Making Meetings Effortless with IST Confirm

Thu, 08 May 2025 14:10:12 GMT

Spotlight on Technology

Juggling the logistics of balancing meeting schedules and space utilization with technology integration can often prove overwhelming. Because of this, many businesses are turning to conference room management solutions to organize the workplace and stay on top of digital trends. Amidst the hustle and bustle of constant meetings and navigating the chat-centric workings of office micro-culture, surveys have shown that as much as 48% of office workers waste time looking for available meeting rooms. Our web-based conference management solution, IST Confirm, offers the key to eliminate the chaos of foot traffic and the last-minute scramble for open meeting rooms.

Why Does Conference Room Management Matter?

As reporting shows 4 in 10 workers spend roughly 60 minutes each week searching for available conference rooms, it becomes evident that the lack of an efficient means for room management can directly cause a steep loss in worker productivity. Without a centralized system to coordinate and schedule meetings, there is also an increased risk of disruption in team-wide communication and collaboration, impeding effective workflow and frustrating employees. This disjointed level of communication and poor space planning can ultimately culminate in wasted time and resources. As these stressors for a business mount, company-wide growth can take a hit.

IST Confirm: Customize without Compromise

In marrying space utilization analytics with intuitive user-friendly accessibility, IST Confirm mitigates the woes of scheduling conflicts while also providing a heightened user experience and facilitates smoother operations for your office. By creating better channels for communication and organization that unify the team with transparent scheduling, IST Confirm reduces underutilized resources in the building. This system of organization helps realize a reduction of costs associated with inefficient allocation of resources, utilities, and maintenance. But the benefits extend beyond scheduling: the set-up process for conference rooms is also streamlined for greater efficiency. As the needs of each meeting are easily identified by staff, tailored workflows can be implemented in preparation of anticipated room set-ups and breakdowns.

Beyond space planning and optimization, IST Confirm includes several other functions to further enhance and complement the user experience both inside and outside the conference room, such as:

Scheduling flexibility: Remote and In-Person scheduling capabilities
Tech implementation: Strategic tablet placement outside of conference rooms
Food and beverage services: Integration with food-ordering vendors
A/V: Audio-visual service options
E-mail/calendar invites: Integration with Outlook
Special request accommodations: Organize rooms in a specific way upon request

In a testimonial, one Director of On-site Operations states, “The beautiful thing about Confirm is that it is completely customizable. It is based on the client's needs, wants, and what they're looking for." With a strength in customizability and flexibility, IST Confirm delivers personal solutions to continuously meet the evolving needs of your organization.

Impactful Insights through Reporting

Real impact and tangible benefits can also be demonstrated through IST Confirm’s reporting capabilities and tracking metrics. Through a monthly management report, users are able to compare quantifiable data about room utilization and use it to further their future space planning and optimization. IST Confirm helped one client turn their load of 600 meetings a week spread across 50 conference rooms into an increased output of 700 meetings with just 35 conference rooms. Businesses and organizations can utilize these insights to further make data-driven decisions that improve their meeting management processes.

Strategize Your Space with IST Confirm Today

As businesses expand and foot traffic for meetings grows, it becomes increasingly crucial to have the resources in place to handle high volumes of meetings with finite resources available. Implementing a conference room management system works as a strategic component to ensuring your business maintains its professional image and stays on top of facilitating high-quality experiences for employees and visitors across the board.

Easier conference room and space management starts with a single confirmation. Schedule a meeting with our team at sales@istmanagement.com to discuss how IST Confirm can transform your business today!

Frequently Asked Questions:

Adding Tomorrows: Why IST is Passionate about Cystic Fibrosis Awareness

Wed, 07 May 2025 19:12:58 GMT

Ep. 37: Adding Tomorrows: Why IST is Passionate about Cystic Fibrosis Awareness

In this poignant and inspiring episode of the Outside-In podcast, we delve into the world of cystic fibrosis and the incredible impact of community and support. Join us as we sit down with Hal Blackman, CEO of IST Management, and Jennifer Stasney and Blake Jones, a remarkable mother-son duo who have been living with cystic fibrosis for over a decade. With unflinching honesty and vulnerability, they share their personal story of struggle, resilience, and hope, highlighting the challenges of living with a chronic illness and the transformative power of fundraising, research, and advocacy. Through their story, we explore the vital work of the Cystic Fibrosis Foundation and the remarkable progress being made in the fight against this devastating disease. This episode is a testament to the human spirit, the importance of compassion and connection, and the difference that can be made when people come together to support a common cause. Tune in to be inspired, educated, and moved by this unforgettable conversation.

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IST’s Digital Forensics & Collections

Mon, 28 Apr 2025 12:59:31 GMT

Innovate & Integrate

Introduction to IST's Digital Forensics & Collections

Can you imagine being able to uncover hidden digital evidence, crack encryption codes, and reconstruct deleted data with the precision of a surgical scalpel? Welcome to the world of digital forensics, where IST's team of expert investigators wield the sharpest tools and latest techniques to unravel even the most complex cases.

Leveraging digital forensics and collections can be the difference between winning or losing a case. When gathering digital evidence, the volume and complexity of data can be extremely time-consuming and challenging. By partnering with IST, you can collect and analyze digital evidence, identify patterns and inconsistencies, and build a stronger narrative for your clients with efficiency and ease.

Methods and Tools Used for Data Collection

IST offers a wide range of services and solutions for your digital forensic needs. Whether you’re in need of data collection from computers, cloud storage, mobile devices, and more, IST is equipped with the tools and technologies to get the job done. Our team of expert investigators provides detailed reports to our customers by utilizing the following tools and techniques:

Tableau disk duplication for remote collections
Aid4Mail for email retrieval
Magnet Axiom for social media and cloud data collection
Cellebrite UFED for mobile device analysis

This cutting-edge technology will surely prove to be beneficial to your case as it accurately and efficiently gathers the most relevant and crucial information quickly. IST’s team of experts employs these tools, enabling investigators to identify evidence that may have been missed, reconstruct events and timelines, and build stronger cases. By incorporating digital forensics and collections into your investigation, you can ultimately achieve better outcomes for your clients.

Accuracy & Efficiency

Digital forensics tools are specifically designed to handle large volumes of data efficiently, using advanced algorithms and automation to speed up the analysis process without sacrificing accuracy. By automating repetitive tasks and focusing human resources on more complex analysis, digital forensics tools allow fo r a balance between speed and accuracy. Utilizing digital forensics as a helpful tool can relieve some of the responsibility from a corporate legal counsel.

One of the ways IST has increased efficiency is through the use of remote collections. Remote collection offers several advantages, primarily its ability to gather data without being physically present, which can save time and resources. It allows forensic experts to collect evidence from multiple locations simultaneously. Additionally remote collection ensures that sensitive data can be preserved securely without the need to move physical devices, which is especially useful in a compliance-heavy environment. Furthermore, it enables a quicker response to incidents, as investigations can begin very quickly, regardless of geographical location.

Schmeiser shares, “this allows us to create an environment where we're able to cater to anybody in any state throughout the US, any country, essentially anywhere that we can ship a computer or a hard drive, we're able to cater to the needs of that client.”

Thanks to this convenience, the process of gathering and analyzing evidence has become faster, more efficient, and easier than ever before. IST takes pride in its commitment to delivering efficient and accurate digital forensics services. By leveraging advanced tools, every investigation is conducted with speed and precision, handling large volumes of data without compromising the quality of findings.

An Indispensable Tool

Digital forensics has emerged as an indispensable tool for corporate legal counsel. With the rise of cybersecurity threats, data breaches, and regulatory requirements, the ability to quickly and accurately investigate legal matters is crucial for mitigating risks and ensuring compliance. Digital forensics not only helps resolve immediate issues but also provides proactive measures to identify vulnerabilities and prevent future incidents. It’s clear that digital forensics offers invaluable support by combining security, compliance, efficiency, and cutting-edge technology to empower legal teams.

If your organization is facing cybersecurity challenges, data breaches, or compliance concerns, it’s time to partner with IST Management for your digital forensics needs. Our expert team, led by professionals like Arthur Schmeiser, is dedicated to providing efficient, accurate, and secure digital forensic services that protect your sensitive data and help ensure legal and regulatory compliance. Don't wait for a crisis, take proactive steps to safeguard your company today.

Contact IST Management to learn how we can support your legal team, today!

The Spring Effect - A Year-Round Strategy

Wed, 23 Apr 2025 13:48:42 GMT

Hanging With Hal

"Spring is the time of plans and projects." - Leo Tolstoy

The Spring Equinox represents the first day of the second season, a scientific and cultural sign of renewal, new ideas, and a fresh start. Flowers are blooming, the sounds of nature are abundant, and pollen is everywhere. Many cultures embrace this time as the true "New Year.” Following this idea, we could understand how the post-holiday cold of early January might feel less inspiring or motivating than the days of early spring.

The warm weather and longer days have inspired me to attack each day and pay close attention to the short- and long-term goals I set my sights on earlier in the year. It's the perfect time to hit the refresh button on your productivity. When was the last time you had a meeting where everyone's ideas felt like a perfect storm of innovation? Along each of our journeys toward success, there will be moments when we feel unsure of our direction or ability to make progress towards a goal.

Trusting the Collaborative Process

When I think of struggling to feel inspired or continuing to work away at different versions of a problem, some key insights surrounding our best resource, our team members, come to mind. Many of us may dislike having to work cross-department thanks to the childhood memories of being paired with the worst team members for a critical group project.

“I can do things you can’t, you can do things I can’t; together we can do great things.” - Mother Teresa

Negative experiences may encourage working alone, but all the best ideas are born from some collective effort or thought. The greatest leaders understand not only their strengths but their weaknesses. When your team is working in sync and playing off each other's strengths, the possibilities are endless.

Luck is Where Opportunity Meets Preparation

Sometimes, we have a great team working together to create a solution, but the fresh and inspiring "winning" idea is absent. What if I told you that sometimes the solution lies not in finding the perfect answer, but in planting the seed? Putting too much pressure on every idea to be the best can prevent us from imagining the perfect route to success.

Patience, trust, and confidence within a team create the ideal environment for impactful ideas to be born. The idea you think is too terrible to even consider sharing or you don't even know how to visualize could inspire the last connecting piece to your teammate's unfinished brainstorming.

"Though I do not believe that a plant will spring up where no seed has been, I have great faith in a seed… Convince me that you have a seed there, and I am prepared to expect wonders." - Henry David Thoreau.

We must not hesitate to try, try and fail, and try again, especially when we are ensuring that we consistently do the work of "planting the seed" or understanding the goals, background research, data, personal experiences, limits, and all other available information necessary to create a winning solution.

Sometimes it's necessary to take a step back, trust the process, and allow yourself to be open to new possibilities, especially from your team. “Improvisation frees us from being perfect, being in control, thinking ahead, and second-guessing. It can feel like jumping into the abyss at first, but once you jump, fear turns into excitement, and your imagination kicks in.”

- Linda Naiman

Hal Blackman

President & CEO

Welcome Christine Dunne, Account Executive for eDiscovery in New York City, NY

Wed, 23 Apr 2025 13:43:42 GMT

Employees

Welcome Christine Dunne, Account Executive for eDiscovery in New York City, NY

Christine Sutton is a dedicated Account Executive specializing in eDiscovery, based in New York City. She holds a Bachelor’s degree in Business Management from Coastal Carolina University and is committed to helping businesses find strategic solutions through consultative sales. With a background in technology and industrial sales, Christine has developed expertise in lead generation, sales strategy, and customer engagement. She has a proven track record of securing new business, building lasting client relationships, and exceeding sales targets.

In her role with IST Management, she focuses on delivering tailored eDiscovery and legal service solutions to help businesses navigate complex challenges. Christine approaches every opportunity with enthusiasm, problem-solving, and a results-driven mindset. Outside of work, she enjoys trying different group workout classes, networking, traveling, and spending time with her dog.

Streamlining eDiscovery: How IST Saves Time, Costs & Complexity

Fri, 11 Apr 2025 22:31:48 GMT

Ep. 37: Streamlining eDiscovery: How IST Saves Time, Costs & Complexity

Why Keep Struggling with eDiscovery? Let IST Handle the Headache. Today's eDiscovery is an endless landscape of options, each providing different strategies to handle litigation and yielding new advanced technology to increase the speed of service. So how does one determine the best option? Vice President of Legal Solutions Greg Caraway shares what to consider and what's currently influencing eDiscovery on Outside-IN.

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Checking-In to Success with IST’s Visitor Management Application

Wed, 09 Apr 2025 20:00:24 GMT

Spotlight on Technology

When it comes to communicating and connecting with your clientele, first impressions matter. Creating a fast and easy check-in experience from the moment they step into the building can help to set a positive tone of professionalism and efficiency that reflects positively on your business. As modern clients and employees increasingly come to expect digital efficiency from a business, traditional visitor management processes such as manual or paper-based check-ins can serve as a drawback due to their outdated nature. To help keep up with evolving market demands and maintain levels of professionalism, visitor management systems (VMS) like IST’s Visitor Management Application work to ensure a smooth, modern, and secure check-in process for both administrators and users.

A Digital Check-In Solution

When businesses are underprepared due to inefficiencies in visitor management processes, they invite vulnerabilities in security, experience complications stemming from human error, and can suffer from compromised levels of customer service. Alongside IST’s proprietary software IST Suite, IST’s digital Visitor Management Application actively works to eliminate these challenges as an integrated, web-based registration system. From customizable registrations to attractive dashboard interfaces for ease of use, IST’s Visitor Management Application hosts a range of flexible features that match the client’s needs. Taking advantage of IST’s Visitor Management Application helps unlock numerous features and benefits, including:

Enhanced Security & Oversight: Access real-time insights and detailed reporting to monitor guest activity and reduce risk.
Operational Efficiency: Automate check-in processes to minimize administrative burden, save time, and cut costs.
Compliance & Audit Readiness: Maintain consistent records and meet regulatory standards with ease.
Support for Hybrid & Hoteling Environments: Adapt seamlessly to today’s dynamic workplace models with flexible, scalable tools.
Improved Visitor Experience: Deliver a fast, intuitive check-in that reinforces your brand’s professionalism.
Customizable & Scalable Infrastructure: Whether it’s a single entry point or a multi-site operation, our system adjusts to your needs.
Advanced Features for Control & Convenience: Enable pre-registration, automatic badge printing, unwanted guest alerts, and more.

With these features, such as guest pre-registration, automatic badge printing, and unwanted guest alerts and measures, businesses can feel confident, aware, and in control of their building’s guest flow.

The Future of Office Security and Efficiency

Over the years, the specific driving factors for employing a visitor management system have experienced a shift from a focus on predominantly increasing operational efficiency to more of an emphasis on compliance, security, and risk mitigation. With its extensive reporting and tracking features, IST’s Visitor Management Application helps you take better control of your operations while fostering a more efficient and secure environment. Without the operational insights and reporting functions of a VMS, businesses can be exposed to security risks, operational inefficiencies, and compliance issues. As the global market forecasts a projected growth to an approximate $3 billion USD valuation by 2028 for visitor management systems, adding a VMS to your business’ arsenal can significantly boost operations while also ensuring competitive marketability and relevance.

If you're looking to modernize your workplace and deliver a better experience for employees and guests alike, now is the time. Let’s talk, schedule a quick demo with our team today and see IST’s Visitor Management Application in action.

Seeing Beyond the Pixels: How AI Understands Images

Wed, 02 Apr 2025 14:00:02 GMT

In today’s legal landscape, images can be just as critical as documents when uncovering key evidence. However, manually reviewing thousands—or even hundreds of thousands—of images is a costly, and time-consuming process. While images are more common in specific litigation types, they are becoming more frequent across the litigation spectrum. Some of the measures used to reduce document volume, such as word searches, are not available for many images. This leaves traditional approaches, relying on human reviewers, who must painstakingly analyze visual evidence, increasing the risk of human error and review costs.

This is where IST Management’s AI-driven image analysis makes a difference. Our technology does more than just “see” images—it understands them, extracts meaning, and makes them searchable like text-based documents.

How IST’s AI Works: Turning Images into Actionable Data

IST’s AI-powered image analysis is built for real-world legal challenges. Our technology delivers:

Object & Text Identification

Vision based AI-models scans images and identifies key objects (e.g., whiteboards, desks, sign-in sheets, construction materials).
It generates text from images, enabling keyword-based searches.

Contextual Narration & Scene Understanding

AI interprets what is happening in an image.
It generates brief summaries that give attorneys context—without needing to manually inspect every image.

By structuring visual data in this way, IST ensures that attorneys can find critical evidence faster and more efficiently than ever before.

How IST’s AI Processes This Image

Step 1: Object Identification – AI scans the image and generates a structured list of recognized elements: Ceiling Tiles, Duct Work, Studs, Insulation, Concrete Flooring, Glass doors, Wooden Planks, Construction materials, Electrical conduits, Drywall.

Step 2: Contextual Description – AI interprets the scene and generates a summary: "Construction work being performed, including framing and insulation installation and ceiling work."

By structuring visual data this way, IST’s AI allows legal teams to search for images based on content—just like they would search for text in documents.

AI in Document Review: A Game-Changer for Legal Discovery

While recognizing ceiling tiles and boards is useful for demonstrating AI capability, real legal cases require AI to detect far more complex and relevant evidence. This is exactly what IST’s AI did in a high-stakes case.

A client was accused of receiving payment for training presentations that were never performed. The evidence to prove work was performed was buried within 503,658 images. This evidence came in the form of photos of our client giving presentations as well as photos of the presentation materials and attendance sheets. These photos made up a tiny portion of the overall images, creating a needle in a haystack scenario. Manually reviewing over half a million images was simply not economically feasible.

IST’s AI-Powered Solution: Using AI to make ordinary images searchable.

AI Identified Key Objects & Text: The system scanned all images, creating a list of all the items identified in each of the image files.
AI Created Contextual Narratives: In addition to just listing objects, AI described the actions performed in each image.

By applying targeted search terms to the items and actions in each image file, IST’s AI filtered out 491,074 non-relevant images, reducing the review workload to just 12,584 images—a massive time and cost savings. Using AI Reduced the Review Set by 97.5%

The Results: Faster, More Accurate, and Cost-Effective Review

97.5% Reduction in Review Volume – AI automatically filtered out non-relevant images, saving weeks of attorney review time.
Faster Identification of Key Evidence – AI surfaced relevant images in minutes, allowing attorneys to focus only on critical materials.
Estimated Cost Savings of $385,000 – Reducing manual review saved hundreds of thousands in legal fees.

IST Management is an Outsourcing provider for every step of litigation, including document review. Our Managed Review division prioritizes retained review attorneys led by experienced project managers to advance litigation. Consider IST's outsourcing partnership here.

Why Digital Forensics is Essential for Corporate Legal Counsel

Fri, 28 Mar 2025 14:52:00 GMT

Innovate & Integrate

Enhancing Security, Compliance, and Efficiency

In today’s corporate world, digital forensics has become increasingly important as companies face rising cybersecurity threats, data breaches, and compliance requirements. “ Digital forensics has become increasingly important in today’s corporate world as companies face rising cybersecurity threats, data breaches, and compliance requirements.” With the growing dependence on digital tools and data, companies must be ready to investigate incidents at any given moment. Digital forensics helps resolve these issues and also plays a crucial role in preventing future incidents by identifying vulnerabilities.

To understand how digital forensics tackles these issues, we spoke with IST’s very own digital forensics expert, Arthur Schmeiser, National Director of Forensics, eDiscovery. On a fascinating episode of the Outside-IN Podcast , Schmeiser explains how digital forensics can collect, process, analyze, and present digital evidence to address these issues head-on.

Understanding Digital Forensics in the Corporate World

Corporate legal counsel often faces a wide range of complex cases. One significant pain point is dealing with potential data breaches or cybersecurity incidents where sensitive information is compromised or stolen. In these cases, legal counsel must quickly assess the scope of the breach, identify responsible parties, and determine the potential legal harm. Additionally, issues like employee misconduct, property theft, and fraud can complicate legal matters, requiring thorough investigation.

This puts a high responsibility on those who are part of a corporate legal counsel. Digital forensics provides critical support in these situations by empowering legal teams with the tools to help build a strong case, ensure compliance, and protect the company from further harm. Digital forensics is sure to add value to your company all while enhancing security, compliance, accuracy and efficiency.

Security & Compliance

It is crucial that your company complies with data privacy and protection regulations. By conducting thorough investigations into data handling practices and security incidents, digital forensics allows corporate legal counsel to trace the flow of sensitive information, identify potential breaches, and verify that personal data is processed in compliance with regulatory requirements. Additionally, forensic analysis helps document the necessary steps taken to protect data, which is essential for demonstrating compliance during audits or regulatory reviews.

Schmeiser offers valuable insight into IST’s rigorous security and compliance protocols. For example, when collecting a device along with its data, IST prioritizes the protecting sensitive information by ensuring full transparency throughout the collection process. As Schmeiser explains, “I have no problem sitting on a phone and explaining to [the client] what we're doing, what processes are taking place, what a forensic tool is or is not doing, and letting them sit and essentially shadow me while I'm doing the collection.”

Throughout the entire case lifecycle, collected hardware is securely stored and meticulously guarded by security personnel during both the analysis and presentation of digital evidence. On the software side, IST holds SOC II certification, and our digital forensics team collaborates closely with our IT department to uphold infrastructure security that exceeds industry standards. Upon case completion, IST follows strict protocols, destroying data in accordance with Department of Defense standards. This seamless partnership between our digital forensics and IT teams ensures the highest level of security in every aspect of our digital forensics operations.

Accuracy & Efficiency

An Indispensable Tool

Contact IST Management to learn how we can support your legal team, today!

Adapting, Innovating, and Delivering: How IST Stays Ahead

Fri, 28 Mar 2025 14:35:36 GMT

Hanging With Hal

Adapting, Innovating, and Delivering: How IST Stays Ahead

For nearly three decades, IST Management has built a reputation for delivering tailored, forward-thinking solutions that meet the unique needs of businesses nationwide. Whether it’s eDiscovery, Facilities Management, or Hospitality Services, our approach is simple: listen, understand, and proactively solve problems before they arise. That’s how we turn partnerships into long-term success stories.

We’ve never believed in a one-size-fits-all approach. Every industry has its own challenges, and every organization has its own goals. Our job is to bridge the gap between where they are and where they need to be.

Navigating the Legal Industry’s Challenges, Without the Headaches

In 2013, we saw a shift in the legal landscape that was impossible to ignore. The rise of eDiscovery changed the game for law firms and in-house legal teams, creating a tidal wave of data, cost pressures, and compliance concerns.

Law firms today battle rising review costs while juggling high-volume cases and meeting strict court deadlines. Meanwhile, general counsels and compliance officers are under pressure to control outside legal spending, stay ahead of regulations, and improve internal investigations—all without sacrificing quality.

That’s where IST’s eDiscovery team steps in. Our expert Project Managers don’t just manage document review, they optimize it. We cut through the noise, strengthening early case assessment, streamlining workflows, and tackling the most overwhelming parts of the process so attorneys can focus on what they do best.

Facilities Management That Works for Your Business, Not Against It

Legal professionals aren’t the only ones facing complex operational challenges. Across industries, businesses are navigating peak seasons, compliance requirements, and the need for operational efficiency—all while trying to keep their focus on core business objectives.

At IST, we don’t just step in, we integrate seamlessly.

Law Firms – Confidentiality and compliance are non-negotiable. IST Suite and voice recognition technology simplify mail sorting and streamline office operations so attorneys and staff can stay focused on their cases.
Corporate Facilities – From mail centers to hospitality services, MSPT and IST Request help businesses run smoother, reduce inefficiencies, and deliver the kind of customer experience that builds loyalty.
Higher Education – Colleges and universities thrive on technology, sustainability, and student satisfaction. Our Kiosk and Smart Locker solutions have transformed campus mailrooms, cutting student wait times from hours to minutes—because no one should have to wait that long for a package.

Success Starts with Partnership, Not Just Service

At IST, we don’t just provide services, we create partnerships. Understanding and anticipating our clients’ needs is what sets us apart. We listen, collaborate, and customize our approach so every solution is as unique as the businesses we serve.

It’s not about checking boxes or keeping up with trends, it’s about staying ahead of the curve and delivering real, measurable results. Whether we’re revolutionizing eDiscovery, transforming facilities management, or optimizing corporate workflows, IST remains a trusted leader, because we never stop evolving, and we never stop listening.

Let’s keep innovating together.

Hal Blackman

President & CEO

Seamless Meetings, Smarter Workplaces: The Future of Corporate Hospitality

Wed, 26 Mar 2025 14:10:16 GMT

Ep. 36: Seamless Meetings, Smarter Workplaces: The Future of Corporate Hospitality

In this episode of Outside-IN , we dive into the evolution of hospitality in the corporate world and how it’s now shaping the broader concept of Workplace Experience. Host Brad Burgess sits down with Maggie Cantalupo, National Director of Hospitality, to explore the critical role of conference room management, hybrid meeting technology, and service-driven office operations. From ensuring seamless meetings to enhancing workplace efficiency, this conversation highlights how IST delivers innovative solutions that transform the way businesses operate.

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AI-Driven Early Case Assessment: Faster, Smarter, Cheaper Litigation

Tue, 25 Mar 2025 20:02:40 GMT

AI-Powered Early Case Assessment (ECA): Faster, Smarter, and Cost-Effective Litigation Strategies

In the legal sector, AI is rapidly revolutionizing how industries operate by unlocking opportunities for greater efficiency and accuracy in the workplace. Nowhere is this transformation more critical than in legal proceedings, where access to the right information at the right time can determine the outcome of a case.

Early Case Assessment (ECA) is the foundation of legal strategy, enabling attorneys to quickly analyze, categorize, and assess the relevance of vast amounts of electronically stored information (ESI). However, traditional ECA methods are slow, costly, and prone to human error—requiring extensive document review, manual data sorting, and complex compliance management.

IST Management bridges this gap by combining the power of AI with human expertise. Our innovative approach integrates advanced AI tools like predictive coding, document summarization, named entity recognition, and intelligent document clustering to accelerate case analysis, reduce legal costs, and improve defensibility.

By leveraging IST’s AI-driven ECA solutions, legal teams can navigate complex cases faster, smarter, and with greater confidence—without sacrificing the ethical oversight, accuracy, and compliance required for high-stakes legal proceedings.

Challenges in Traditional Early Case Assessment

Despite its critical role in litigation, traditional ECA presents significant challenges that hinder efficiency and cost control:

Time-Consuming Document Review – Legal teams often spend weeks manually sorting through terabytes of data, delaying case strategy development.
High Litigation Costs – Manual review leads to excessive billable hours, increasing client expenses.
Defensibility & Compliance Risks – Without AI-driven workflows, law firms face inconsistencies in document review, raising potential compliance issues in court.
Missed Critical Evidence – Given the volume of unstructured data—emails, contracts, images, multimedia, and handwritten documents—key insights can be easily overlooked.

As data volumes in litigation continue to grow, firms need a more efficient, cost-effective, and reliable way to conduct Early Case Assessment.

How AI-Powered ECA Enhances Litigation Strategy

AI-powered Early Case Assessment redefines legal workflows by automating data-heavy processes while preserving human oversight for accuracy, compliance, and strategic decision-making.

Predictive Coding & Machine Learning: AI-powered predictive coding rapidly categorizes case documents based on previous case data and relevance, enabling legal teams to prioritize the most important materials first. This significantly reduces the burden of manual review while improving case strategy development.
AI-Driven Document Clustering: Rather than sifting through individual documents, AI organizes massive datasets into clusters based on content similarity—ensuring that teams quickly identify related case materials and patterns.
Named Entity Recognition (NER) & Key Phrase Extraction: AI automatically extracts key names, organizations, locations, and legal terms, allowing attorneys to quickly identify important case players and relationships without manually combing through vast amounts of data.
Automated Sentiment Analysis & Document Summarization: IST’s AI tools analyze document tone and context to highlight critical insights, ensuring that legal teams don’t miss important case themes, fraud indicators, or dispute triggers.
AI-Powered Multimedia & Image Recognition: With legal cases increasingly relying on video, images, and audio evidence, AI can detect key elements in photos (e.g., safety violations, contract breaches, fraud indicators) and convert speech-to-text, making multimedia fully searchable and reviewable.

These capabilities dramatically reduce review time while enhancing the accuracy and defensibility of legal analysis.

Mitigating Challenges: IST’s Hybrid Approach to AI and Human Oversight

AI alone is not enough—the legal industry requires oversight to ensure reliability, accuracy, and ethical compliance in high-stakes litigation. To further guarantee accuracy and defensibility, IST combines AI-driven insights with rigorous human validation. Our process includes:

Human-Layered Quality Control – AI results are continuously validated by legal experts, ensuring that machine-generated insights are accurate, bias-free, and legally defensible.
Ethical AI Implementation – IST actively works to reduce AI biases by maintaining strict validation protocols and transparent review workflows.
Compliance-Centric Security – End-to-end encryption, access controls, and audit trails ensure that client data remains secure, private, and compliant with GDPR, CCPA, and DOJ regulations.

With AI-driven insights and human oversight working in tandem, legal teams can confidently rely on IST’s AI-powered ECA solutions to make informed case decisions faster.

The Cost and Efficiency Benefits of AI-Powered ECA

Implementing AI-powered ECA delivers tangible cost savings and efficiency gains:

Up to 70% reduction in document review time—accelerating legal workflows.
Lower litigation costs—minimizing manual review hours and reducing outside counsel reliance.
Enhanced compliance & defensibility—ensuring consistent, transparent AI-driven processes.
Faster case insights—AI surfaces critical case themes, key entities, and legal risks in minutes, not weeks.

For law firms and corporate legal teams facing growing datasets and tighter budgets, AI-powered ECA is no longer an option—it’s a necessity.

Why IST is the Right AI Partner for ECA

IST is a trusted leader in AI-powered legal technology, offering a hybrid approach that seamlessly integrates AI automation with expert human oversight.

AI-Enhanced Early Case Assessment – Predictive coding, document clustering, and key phrase extraction for faster case strategy development.
Secure & Compliant AI Workflow – Court-tested AI models aligned with regulatory standards.
Tailored Legal Solutions – Custom workflows built to fit your firm’s specific case needs.

With IST’s AI-powered ECA, legal teams can streamline case assessments, reduce costs, and make smarter litigation decisions—without compromising accuracy or compliance.

Don't Risk falling Behind

The legal landscape is evolving, and firms that fail to adopt AI-powered Early Case Assessment (ECA) risk falling behind in efficiency, cost control, and case success. By leveraging AI-driven ECA, legal teams can dramatically reduce document review time, minimize litigation costs, and enhance case defensibility—giving them a distinct competitive advantage.

At IST, we understand that technology alone isn’t enough. That’s why our AI-powered solutions are backed by expert human oversight, ensuring accuracy, compliance, and ethical implementation. Our hybrid approach enables legal professionals to harness AI’s speed and intelligence while maintaining the strategic judgment necessary for high-stakes litigation.

Now is the time to take control of your litigation workflow. Let IST’s AI-powered ECA solutions help you navigate complex cases faster, smarter, and more cost-effectively—without compromising accuracy or compliance.

Discover how IST’s AI-powered ECA can transform your legal operations. Contact us to schedule a demo and see the impact firsthand.

IST Management is an Outsourcing provider for every step of litigation, including document review. Our Managed Review division prioritizes retained review attorneys led by experienced project managers to advance litigation. Consider IST's outsourcing partnership here.

Congratulations Mike Nelson, Promoted to Executive Vice President & Partner

Thu, 13 Mar 2025 14:22:02 GMT

Employees

Congratulations Mike Nelson, Promoted to Executive Vice President & Partner

Michael H. Nelson is a Executive Vice President and Partner with IST Management Services overseeing IST’s expansion into global eDiscovery markets. Michael’s passion is to provide the best customer experience and instills confidence in his clients and team by identifying the best solutions for their firm or corporation. He combines 15 years of experience, working on the in-house legal team at MetLife as well as unmatched success on the vendor side, building eDiscovery companies from regional providers to national and global leaders. His outside-the-box approach is what clients appreciate the most, as Michael is an expert on emerging data management resources in an ever-changing legal technology environment. Michael also works tirelessly as an internal agent to break down silos so that sales, marketing and PM teams are aligned to create the best possible customer experience.

Michael holds a Bachelor of Science in Management of Technology & Business Administration, from the State University of New York and studied his M.B.A at Long Island University C.W. Post. He enjoys spending time with his family, traveling, fitness, sports and is always up for an exciting new challenge.

Welcome Cara Reynolds, Account Executive for eDiscovery in Chicago, IL

Thu, 13 Mar 2025 14:13:08 GMT

Employees

Welcome Cara Reynolds, Account Executive for eDiscovery in Chicago, IL

As an Account Executive with IST Management Services, Cara specializes in delivering cutting-edge eDiscovery, Court Reporting, Managed Review, and Forensic Collection solutions that help law firms and corporations stay ahead of the game. Prior to her current position, Cara taught junior high school social studies and writing and has experience selling and managing in multiple industries. Cara's extensive background has allowed her to be a flexible, well-rounded partner who actively listens and works with her clients to create tailored solutions.

Cara is a graduate of Illinois College with a degree in history and education and holds a Professional Educator License with the state of Illinois. In her free time, Cara enjoys being outside, reading, traveling, spending time with her family, and loving her sweet one-eyed kitty, golden labradoodle, and scraggly mix! She has an unquenchable thirst for knowledge and is always up for a great conversation about the importance of student growth, the social sciences, or the human experience! Building meaningful connections—both professionally and personally—is something she truly values!

Magic in the Mailroom: A Tale of Transformation

Thu, 13 Mar 2025 14:02:05 GMT

Spotlight on Technology

Between managing a fast-paced network of operations and optimizing logistics, businesses today face a myriad of challenges in keeping their workflows cohesive and efficient. For one company, a major player in the entertainment industry with a global presence, maintaining crucial and routine day-to-day functions proved to be a struggle only intensified by their growing scope of operations. With a cumulative responsibility of 8,000 end-user deliveries across studio sites and offices, a persistent issue of widespread disorder burdened their mailrooms. To address these challenges, IST stepped in with a goal to not only restore organization and efficiency to the mailroom, but to implement a long overdue overhaul of outdated systems to enable future growth and ensure lasting improvements.

Method-less Madness

Large-scale sites , more often than not , require considerable manpower to run, leading to unique operational challenges that serve as a roadblock to success. For our client, the consequences of the resulting disorder in the mailroom came in many different forms that necessitated strategic and thoughtfully tailored solutions to tackle from all sides. One prevalent problem was a lack of standardization in formal processes as well as a lack of continuous training from the client’s previous facilities provider. This led to a disconnect in team-wide coordination and a lapse in the execution and quality of customer service delivered. A glaring absence of benefits such as holiday pay and PTO for staff als o triggered a widespread lack of morale amongst workers and exacerbated these issues, greatly affecting performance and efficiency; two crucial fundamentals of successful operations.

In addition to staff performance, the functionality and quality of equipment utilized on site can also impact site operations. Outdated or degraded equipment and vehicles significantly hinder an employee’s ability to perform their duties to the expected standard, and our client’s sites were negatively impacted by a mismanaged fleet of delivery vehicles and golf carts that had fallen in to disrepair through insufficient maintenance. This accelerated the vehicles’ aging, disrupting the longevity of operational abilities. The client’s mailroom also suffered from inefficient mail handling processes, which culminated in both missing and mis-delivered mail along with a considerable backlog of undelivered mail. Meanwhile, service and accountability were further hampered by a paper-only, chain of custody for mail.

While digital mail systems also help bypass the requirement of needing to be physically present to receive mail, there are several other benefits that can help a business from the sharing of documents with a wider group to having all important information stored digitally, not to mention the sustainability benefits of reducing paper. In workplace environments that retain a large remote or hybrid scope, digital mail works as a means to stay connected where it may otherwise be difficult. IST’s quick responsiveness to the new remote and/or hybrid workforces have helped clients effectively meet demands for alternative mail solutions, creating a shift in operations that coincided with realizing a multitude of benefits including:

Increased support for departmental workflows
Minimized cost impacts by utilizing existing infrastructure
Enhanced speed of delivery with expanded receiving hours
Reduction in overall costs and an increase in market competitiveness
Maximal document integrity and security
Increased productivity with immediate task engagement

Though the implementation of digital mail can encounter its own unique challenges, IST’s DocStor counters these with preemptive action on integration and training to better manage the end user experience. These systems are further enhanced by IST’s flexibility in adhering to the retention policies and specific needs of a business or organization.

Security Concerns and IST’s Solutions

One of the leading concerns clients may have about digitizing their physical mail stems from questions surrounding security and ensuring any documentation is safeguarded. By incorporating IST’s digital mail solutions with our proprietary DocStor software, users are able to receive a digital version of their mail via a web-based system, allowing users to access their mail from anywhere in the world. DorStor’s system is routinely updated and maintained to withstand new cyber threats to give clients peace of mind, knowing their data is secure.

Once the mail is received in the mailroom and scanned into DocStor, an email is sent to the end-user with instructions on how to access that document. These files are locked behind password-protected software that users cannot access without proper permission. Additionally, companies can set unique requirements and criteria for certain types of mail to be delivered to more than one individual, should documents be routinely shared. This can lower the delays associated with trying to share documents among departments around and reduce waste is making multiple copies of the same file. Even if a document needs to be shared in a one-off situation, the new recipient will still require a temporary password to access the information. Security is of the utmost importance to IST and IST clients, so we ensure all data is only accessible to those who the mail is directed to or have permissions established based on departmental requirements.

A Shift in Modern Trends and Workflows

In recent years, many industries have faced a sort of digital transformation. Businesses underwent significant changes that were primarily driven by shifts in work culture, consumer behavior, and technological advancements. This widespread pivot towards digitization invited a higher acknowledgement for the need of virtual services such as virtual mailboxes and forwarding services, which ultimately helped jumpstart the rapid development of solutions to a more digitally inclined and flexible work environment. The ongoing adoption and optimization of digital alternatives to traditional mail have so far consequently sparked a surge in the implementation of system overhauls, spanning services such as e-billing, digital signatures, and cloud storage, making for more flexible streams of correspondence. Because of this, existing systems that rely heavily on hard mail can experience significant delays in workflows and interruptions when unprepared for the shift into a digital market.

These changes in consumer demands and the rise of artificial intelligence (AI) signify that the evolution of digital mail is far from over, with AI poised to drive the next wave of transformations as working trends inevitably evolve. As workplace trends shift, IST’s customizable Digital Mail solution remains the flexible and proactive option for adapting to widespread digital transformations in a dynamic market.

Blackman Bucks Blowout 2025

Mon, 03 Mar 2025 21:26:54 GMT

Events

Blackman Bucks Blowout 2025

Who will win this year's Blackman Bucks Blowout? Watch to find out!

Fresh Ideas for a Healthier Future

Thu, 27 Feb 2025 16:12:56 GMT

IST's Gives Back

IST Gives Back has much to look forward to as we continue through the new year, our longstanding mission of "bringing value to others - whether that value is funding, food, shelter, or safety" guiding the program. We are proud to begin the year partnering with the #GiveHealthy digital platform. Those interested can donate fresh produce directly to those in need and move beyond traditional canned goods to provide healthier and more impactful contributions.

Check out IST’s Digital Fresh Food Drive!

Q1 - Give Healthy Food Drive

Food Insecurity is one of the many global issues our society faces:

More than 47 million Americans are food insecure. 1 in 5 being children.
Although food insecurity impacts every demographic, people of color and those in rural and southern areas are more likely to be affected.

"Because Hunger is a Health Issue"

The Difference the #GiveHealthy Platform Makes:

The most popular form of "giving" in America is donating canned goods to food drives.
Often, the food donated to food drives is non-perishable, shelf-stable, and not fresh.
Food Insecurity is often related to diabetes, obesity, cardiovascular disease, and poor mental health.

2025 Employee Survey

Streamlined Processes for the Evolving Workplace

Thu, 27 Feb 2025 14:10:21 GMT

Hanging With Hal

IST’s Software Suite of Digitized Solutions

The digital world never stands still, and neither do we. As technology continues to evolve, reshaping how businesses operate—from streamlining workflows to enhancing customer interactions—companies must either adapt or get left behind. At IST Management, we’ve always embraced change as an opportunity, not an obstacle. Instead of just keeping pace, we push forward, using innovation to help our clients stay ahead.

Transformations from Manual to Digital

When I first entered into the industry, workflows were dominated by manual processes. While they got the job done, they weren’t built for the fast-moving, tech-driven world we live in today. Over the years, I’ve seen firsthand how inefficiencies add up—lost time, disconnected systems, and missed opportunities to leverage data for better decision-making!

That’s why we develope d IST Suite, our proprietary software ecosystem designed to cut through operational clutter and provide seamless, efficient solutions. From our Mail Sort Package Track (MSPT) and IST Request platforms to DocStor Document Management and Digital Mail applications, our goal has always been simple: eliminate inefficiencies, enhance accuracy, and integrate processes that empower our clients to work smarter—not harder.

What Makes IST Suite a Game Changer?

Real-Time Data Tracking & Deeper Insights
IST Suite, IST MSPT , IST Request
Streamlined Project Management & Enhanced Collaboration
IST Suite, IST Request, IST Confirm
Simplified Workflows & Personalized User Experience
IST Suite, IST MSPT, IST Request
Voice Recognition
DocStor Document Management with Digital Mail
Certified Mail

Success Stories: The Impact of Smarter Solutions

A leading law firm partnered with IST to overhaul its internal document management system. With multiple departments juggling print center tasks, reception services, and court filings, we knew we had to create an integrated approach. By implementing IST Suite, we streamlined processes under one system, allowing for detailed reporting, faster turnaround times, and a seamless tracking system for billable hours. The result? Attorneys focused on practicing law while IST ensured their back-office operations ran like clockwork.

One of our corporate clients faced a major challenge: transitioning from physical mail processing to a fully digital workflow—without service disruptions. Our team stepped in, leveraging Package Track and Digital Mail to ensure a smooth shift across departments. By working closely with their technology teams, we delivered a secure, seamless daily mail distribution system that kept operations running without missing a beat. The result? A workplace transformation that validated their operational continuity and strengthened their trust in IST’s ability to deliver real solutions.

In Conclusion: A Partnership to Grow Together

Whenever digital transformation comes up, the conversation inevitably turns to “paperless workplaces” or the idea that AI will replace human efforts. The reality? Business has always been, and always will be, a mix of physical processes, digital innovation, and most importantly—people.

Our goal at IST isn’t just to provide software. We’re here to be a trusted partner, helping our clients blend physical and digital workflows seamlessly. Whether you’re navigating outdated processes, integrating new technologies, or tackling complex project management, IST is here to help you stay competitive, agile, and ready for whatever comes next.

Let’s grow together.

Hal Blackman

President & CEO

Data Security to Protect Your Business

Thu, 27 Feb 2025 13:40:20 GMT

Innovate & Integrate

Employee departures may seem like a regular part of business life, but when it comes to protecting your company’s data, employee departures can be a real risk. When a trusted member hands in their notice, your company can be faced with the potential for sensitive information to walk out the door with the employee. This risk can be detrimental to companies both large and small.

In today’s modern work environment, preventing employee data theft can be a tough pain point to tackle. With an increasing amount of software and devices utilized, it becomes extremely difficult to manage and track access credentials across a multitude of platforms. Data theft may occur for many reasons, from negligence to malicious intent. At IST, we understand how damaging data theft can be. That is why IST invests in the technologies and talent to protect our clients’ most essential resources and information.

Why Should You Care About Data Security?

The motives for data theft by departing employees can often be a mix of personal gain and opportunistic behavior. Vindictively, employees might feel entitled to resources and information if they are leaving under tense circumstances. Pure negligence can also be another common factor as employees might hold on to data unknowingly or misjudge the importance of files.

Furthermore, another form of data theft could stem from malicious intent. This purposeful action can include sharing data with competitors, starting their own organizations, or even selling information. These factors combined provide all the more reason to care about data security and proactively approach the off-boarding process.

A data breach can be extremely harmful to your company in many ways. It may have a more significantly problematic effect than you’d think. Some of the possible damage can include:

Financial Loss – your company can face financial burdens due to the cost of mitigation efforts, lawsuits, or fines.
Tarnished Reputation – a data breach can severely tarnish your company’s credibility and good standing in the eyes of the public.
Loss in Customer Trust – customers could lose faith in your company’s ability to protect their information.
Decreased Investor Confidence – current and future investors may withdraw or hesitate due to concerns about your company’s stability.
Legal Repercussions – failure to secure data may result in harsh legal actions or compliance penalties.

Signs of Possible Data Breach

Keeping your data safe starts with a few essential steps that anyone can follow. Regularly backing up your data is key to making sure you can recover important information if something unexpected. Storing these backups in secure offsite locations or using reliable cloud services adds an extra layer of protection. It’s also important to keep your systems up to date, as regular updates and patches help protect against vulnerabilities. Cleaning your data such as archiving what’s important and securely deleting what’s no longer needed helps reduce risks of holding on to unnecessary information. Finally, following clear documentation and consistent processes makes data management smoother and more dependable over time.

Monitoring potential security threats involves staying aware of unusual activity, such as unexpected login attempts or changes to account settings. Regularly reviewing email phishing attempts or unauthorized requests for sensitive information helps reduce risks and provides an extra layer of security.

Role of Digital Forensics

When faced with uncertainty, a skilled Data Analyst can investigate data breaches effectively. Their expertise ensures the matter is assessed thoroughly, identifying potential risks and resolving issues with accuracy.

IST’s Digital Forensics team is uniquely equipped to support clients in high-stakes litigation, arbitration, and compliance investigations, with an unwavering focus on data security. By ensuring the integrity of both physical and digital evidence, our team’s services are meticulously designed to not only meet but exceed regulatory and legal standards. IST expertly safeguards electronic evidence by implementing protocols for documentation, collection, analysis, and preservation from the very moment it is discovered. This steadfast commitment to data security reinforces client trust and ensures the protection of sensitive information at every stage.

Our Digital Forensics team operates as a focused and knowledgeable group, providing secure, reliable service. Using industry-leading tools, they analyze forensic images, identify patterns, and investigate unusual user behavior. The team works closely with clients to evaluate initial findings and continues with further investigations as needed.

IST delivers an in-house solution for data collection, processing, and eDiscovery management. With Project Managers collaborating closely with analysts, clients receive a white-glove service tailored to their needs. This personalized approach ensures data is handled with care, giving clients confidence in the secure and professional service provided.

By strengthening cybersecurity protocols and safely off-boarding departing employees, your company can reduce risks, protect sensitive information, and maintain trust in an increasingly digital world. IST’s commitment to data security ensures your resources are safe. This dedication not only enhances the protection of electronic evidence but also empowers your company to confidently navigate complex security challenges. Together, these efforts highlight IST’s role as a trusted partner in safeguarding vital digital assets and supporting long-term resilience.

Contact us today to learn more about our comprehensive solutions and discover how IST can help safeguard your critical digital assets. Take the first step toward enhanced security and by partnering with IST.

Welcome Abigail Herold, Account Executive for eDiscovery in Los Angeles, CA

Mon, 24 Feb 2025 22:34:16 GMT

Employees

Welcome Abigail Herold, Account Executive for eDiscovery in Los Angeles, CA

Abigail is a dedicated Account Executive specializing in E-Discovery at IST Management. With a strong foundation in sales and data analytics, she excels at identifying client needs and delivering tailored solutions. Abigail’s expertise in leveraging data to drive insights and her commitment to building meaningful relationships empower her to help organizations streamline operations and achieve their goals. Known for her strategic approach and results-driven mindset, she is passionate about providing innovative solutions in a competitive market.

From Collection to Courtroom: How IST Leads in Forensic Innovation

bburgess@istmanagement.com (Brad Burgess) — Thu, 20 Feb 2025 17:22:36 GMT

Ep. 35: From Collection to Courtroom: How IST Leads in Forensic Innovation

In this episode of Outside In , we delve into the intricate world of digital forensics with IST’s Arthur Schmeiser, National Director of Forensics eDiscovery, exploring how their expert team navigates the complexities of data collection, analysis, and preservation. From senior professionals with advanced certifications providing defensible evidence in court to innovative remote collection methods that streamline processes for clients worldwide, IST sets the standard for excellence. Learn how their transparent, client-focused approach, bolstered by cutting-edge technology and AI advancements, ensures secure and reliable solutions in a rapidly evolving landscape. Whether addressing litigation, employee investigations, or emerging challenges like deep fakes, IST's dedication to precision and efficiency shines through.

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Transforming Forensic Collections

Fri, 14 Feb 2025 21:23:48 GMT

Transforming Forensic Collections with IST Management

In today’s data-driven world, digital forensic collections have become essential for litigation and corporate investigations. With organizations managing ever-increasing volumes of electronic data, the need for precise, defensible, and efficient forensic processes has grown exponentially. IST Management stands as a leader in forensic collections, offering innovative solutions that combine technical expertise with advanced technology. IST’s tailored approach ensures its clients receive unmatched service in an increasingly complex digital landscape.

Challenges in AI Adoption

IST Management’s forensic team boasts years of experience in conducting collections that adhere to the highest industry standards. Unlike IT departments or generic vendors, IST specialists employ advanced tools such as Cellebrite, Magnet Axiom, and forensic email collectors to ensure the integrity of data collected. These tools allow IST to handle a wide array of sources, including:

Mobile devices and laptops
Cloud-based services like iCloud and Google Drive
Social media platforms and structured databases

IST’s approach ensures the capture of visible data and the information embedded in deleted spaces, caches, and archives. This capability distinguishes forensic collections from ordinary data retrieval, providing a defensible framework that withstands legal scrutiny.

Pioneering Remote Collection Solutions

The COVID-19 pandemic reshaped the way forensic collections were conducted, driving the demand for remote solutions. IST rose to this challenge by implementing innovative methods that streamline the process while maintaining strict standards of defensibility. For example, IST deploys pre-configured forensic laptops to custodians, enabling remote collections with minimal effort on the part of the client. Custodians only need to connect to Wi-Fi and follow straightforward instructions, allowing IST’s experts to initiate and complete the collection process remotely.

This remote approach offers several key advantages:

Cost Efficiency: By eliminating the need for on-site visits, IST reduces expenses traditionally associated with travel and personnel deployment
Accessibility: Remote tools allow IST to service clients across states and countries, ensuring comprehensive support regardless of geography
Defensibility: Every step of the remote process is meticulously documented, preserving the chain of custody and ensuring legal admissibility

While this may seem intimidating to some custodians who worry they may lack the technical skills needed to initiate the collection process, numerous use cases show how easy the process is to complete. For example, in one case, IST needed to collect information from residents at a nursing home, some of whom were over 90 years old. Our experts were able to walk custodians through the process and get everyone connected to collect all the information needed for their case without having to send anyone out to assist.

A Tailored Approach to Forensic Challenges

No two forensic cases are alike, and IST understands the importance of tailoring its solutions to each client’s unique requirements. Before initiating a collection, IST’s experts conduct a thorough scoping process to identify relevant data sources, potential challenges, and the specific needs of the case. This consultative approach ensures:

Data sources such as email servers, cloud storage, or social media platforms are accurately targeted
Strategies are developed to prevent over-collection, which can inflate costs and complicate the review process

For example, in cases involving multiple custodians spread across different locations, IST deploys a combination of remote collections and cloud imaging to meet deadlines without compromising data integrity. This flexibility and attention to detail set IST apart in a field where precision is paramount.

Security and Compliance as Core Principles

The sensitivity of data involved in forensic collections necessitates rigorous security protocols. IST prioritizes data protection through multiple layers of safeguards, including:

Encrypted storage of all collected data to prevent unauthorized access
In-house data processing, which minimizes handoffs and reduces the risk of breaches
Compliance with industry standards such as SOC 2 certification and Department of Defense (DoD) guidelines for data destruction

Additionally, IST’s collaboration with its IT infrastructure team ensures that all processes are continuously evaluated and updated to meet emerging security threats. Once a case is concluded, IST securely destroys the data, adhering to DoD standards to provide clients with peace of mind.

Leveraging Advanced Technology

To remain at the forefront of forensic collections, IST continually invests in training and technology. Its experts undergo annual certifications to stay current with evolving tools and methodologies. This ongoing development enables IST to address challenges such as recovering deleted files, analyzing metadata for tampering, and navigating the complexities of cloud-based data storage.

Moreover, IST has begun integrating Artificial Intelligence (AI) into its workflows, particularly in data analysis. AI tools can parse vast amounts of information, identify patterns, and isolate relevant data quickly. For instance, AI-driven image analysis can help identify specific content, such as detecting unauthorized data transfers or breaches in compliance protocols.

Beyond Litigation: Proactive Forensic Solutions

IST’s forensic expertise extends beyond the courtroom. Its services are increasingly utilized for proactive purposes, such as:

Conducting audits of departing employees to ensure intellectual property is not compromised
Supporting information governance initiatives to help organizations manage their data more effectively

IST often works with clients to establish preservation protocols, ensuring critical data is secured before it is needed. This proactive approach not only reduces costs during litigation but also safeguards organizations against potential cyberattacks and compliance violations.

IST Management has established itself as a leader in forensic collections by combining technical expertise, innovative technology, and an unwavering commitment to client satisfaction. Whether conducting remote collections, analyzing complex data sets, or implementing security protocols, IST delivers solutions that are defensible, efficient, and tailored to each client’s needs.

As data continues to shape the legal and corporate landscape, partnering with a trusted forensic team like IST is essential. By investing in IST’s services, organizations gain not only a competitive edge but also the confidence of knowing their data is in the most capable hands.

IST Management is an Outsourcing provider for every step of litigation, including document review. Our Managed Review division prioritizes retained review attorneys led by experienced project managers to advance litigation. Consider IST's outsourcing partnership here.

Keeping Up With the Digital Times: The Growth of Digital Mail

Tue, 04 Feb 2025 16:18:09 GMT

Spotlight on Technology

Keeping Up With the Digital Times: The Growth of Digital Mail

In an era earmarked by rapidly advancing technology and the ubiquitous digitization of information, ensuring the digital storage and accessibility of information becomes a near imperative in keeping up with the times. As we try navigating the new work landscape where more companies are moving to a hybrid or remote work style, we are encountering major changes in office workflows, highlighting the challenges of physical documentation and mail. In response to these unique changes, IST Management’s Digital Mail solution offers a means of combating the inefficiencies of physical mail and documents, making sure employees still have access to what they need rapidly whether in the office or on the road.

The Humble Beginnings

The beginnings of digital mail systems were conceived with the emergence of digital communication routes during the advent of personal computers and widespread internet access back in the 1990s. As technology evolved, the needs of businesses and individuals grew to demand more from digital services. The rise in popularity of e-mail, alongside the global standardization of online communication, laid the groundwork for the evolution of digital mail as a solution to traditional physical mailrooms. Amid an increasingly digital-first world, digital mail continues to evolve and adapt to modern demands and technological innovation, so businesses have a viable means to future-proof their mail operations.

Embracing A More Digital Approach

The concept of digital mail involves the conversion of hard mail to a digitally transportable copy that allows for more flexibility in its accessibility. A more digitally focused workflow helps in a myriad of ways to reduce issues like:

Delays in processing and delivering mail for employees who may be traveling, working remotely, or more
Creating a backlog of physical documentation can create clutter and, ultimately, become costly with storage and/or destruction fees
Negatively impacting the environment from carbon emissions and paper consumption

Increased support for departmental workflows
Minimized cost impacts by utilizing existing infrastructure
Enhanced speed of delivery with expanded receiving hours
Reduction in overall costs and an increase in market competitiveness
Maximal document integrity and security
Increased productivity with immediate task engagement

Security Concerns and IST’s Solutions

A Shift in Modern Trends and Workflows

Revolutionizing eDiscovery

Mon, 27 Jan 2025 22:11:06 GMT

IST’s Faster, Cost-Effective AI Solution

In the legal sector, particularly in eDiscovery, experts are working to harness Artificial Intelligence (AI) to create more effective automated workflows that will reduce costs and enhance case outcomes. AI is rapidly working to revolutionize the way industries do business by unlocking opportunities for better efficiency and accuracy in the workplace and this is no different in the legal industry where accurate information, fast, could make the difference between winning and losing a case. However, as with any advanced technology, AI requires rigorous oversight to ensure reliability, accuracy, and ethical compliance in high-stakes legal proceedings.

IST Management bridges this gap by combining the power of AI with human expertise. Our innovative approach combines cutting-edge AI tools, such as image descriptions, over 200 languages translation capabilities, near duplication, email threading, speech-to-text, handwriting detection, and more, with Quality Control processes, ensuring defensible, precise, and ethical outcomes. This partnership of technology and expertise empowers legal teams to navigate complex cases quickly and confidently while safeguarding client interests.

Challenges in AI Adoption

Cost, Security, Complexity, Capabilities, Data Types, and Outcomes!

AI’s ability to process vast amounts of data, from text to images, video to speech, and all at lightning speeds, has redefined capabilities in eDiscovery. However, its success depends not only on the parameters and instructions provided during its application, but also on the types of data combined with realistic expectations. IST leverages different tools and techniques to allow our clients to identify the specific types of information they are seeking. This process minimizes the risks of misclassification or irrelevant data analysis.

To further guarantee accuracy and defensibility, IST combines advanced AI technologies—like predictive coding and intelligent document analysis—with rigorous human oversight. IST performs validation of outputs generated by AI layering human expertise atop AI’s efficiency and delivers precise, trustworthy results that clients can depend on for even the most complex legal strategies.

Ethical and Security Concerns

The integration of AI into legal processes often raises concerns about accuracy, cost, knowledge and understanding of technology and outcomes, and data security. However, IST’s approach to AI adoption centers around experts utilizing the technology to filter through large quantities of data, looking for pertinent information that has been identified by the client and legal experts as necessary to the case, reducing the amount of time legal teams need to parse through data to find data. This gives clients peace of mind of knowing experts are utilizing the technology to cut down on time spent on the tedious and cumbersome task of filtering through documents so they can focus on determining what terms for filtration will most efficiently encapsulate the results needed.

While IST is always working to reduce technological biases, clients may still be concerned about the security of their information once IST has access. Yet, IST proactively mitigates any remaining vulnerabilities through a comprehensive approach to data security and transparency. Our advanced security measures—such as end-to-end encryption and multi-layered access controls—ensure the confidentiality of all client information.

Complexity of Legal Processes

Legal documentation often requires detailed analysis and nuanced interpretations that AI tools alone cannot reliably handle. Critical details may be overlooked if not properly guided or verified, potentially weakening case strategies or leading to inaccurate conclusions.

IST bridges this gap by utilizing advanced AI tools with a strict set of parameters. Once the case team and client determine the information that is necessary, AI is able to quantify all the data available which will help expedite the process. Say there are photos of a construction site among all the vast amount of data needing to be weeded through, IST will have AI comb through all the images to find areas where unsafe work environments are featured, such as mold. This help limits the amount of data needed to review so clients can focus their time on verifying the information provided to ensure it’s not a shadow or dirt that the AI is misreading as mold. Our multi-layered review process ensures that every analysis is tailored to the unique requirements of each case and thoroughly validated by experts. By combining AI’s speed with human precision, IST equips legal teams with accurate insights and a transparent approach to even the most complex cases.

Transformative Advantages of IST’s Approach

Enhanced Accuracy and Cost-Efficiency

Law firms are under pressure to manage growing datasets while controlling costs. By streamlining document review, IST can help reduce the amount of time Managed Review takes while keeping costs low for their clients. Despite these challenges, IST's advanced AI tools automate the relevance review workflows to significantly reduce document review times, enabling firms to remain competitive without sacrificing quality.

Our approach combines the scalability of AI with the rigor of human oversight. IST’s tools, guided by precise instructions, allow for the seamless identification of critical information. This efficiency is bolstered by thorough Quality Control, ensuring accuracy and compliance at every step. Firms partnering with IST report a reduction in eDiscovery costs, enabling them to reallocate resources to strategic initiatives while maintaining confidence in the reliability of their outcomes.

AI is reshaping the eDiscovery landscape by improving efficiency, reducing costs, and enhancing legal outcomes. However, its transformative potential can only be fully realized when paired with rigorous human oversight. IST Management leads the way in this arena, delivering ethical, accurate, and defensible solutions that empower legal teams to succeed.

IST Management is an Outsourcing provider for every step of litigation, including document review. Our Managed Review division prioritizes retained review attorneys led by experienced project managers to advance litigation. Consider IST's outsourcing partnership here.

The Art of Listening

Thu, 23 Jan 2025 16:38:47 GMT

Hanging With Hal

The Art of Listening

"We are not put on this earth for ourselves but are placed here for each other. If you are there always for others, then in time of need, someone will be there for you." - Jeff Warner

As we move from childhood through adulthood and experience the world around us, we constantly take in pieces of it and the people that impact us. Each human being grows into their unique identity in tandem with the guidance of our families, friends, communities, and the ideas and events of the world. The most important lessons often come from others, whether they teach us intentionally or we are even aware that we are absorbing meaningful lessons from our outside environment.

At its inception, our IST Gives Back Community Outreach Program was born out of a global moment of listening. Even tiny, seemingly inconsequential, fleeting moments and interactions in our day-to-day lives can become perspective-altering teaching moments with an inquisitive approach to life. The mission of IST Gives Back remains the same after four years of work within our local and national communities.

"We believe community is our design, people our point, serving our privilege, and generosity our norm." IST's principles of bringing value to others—whether that value is funding, food, shelter, or safety illuminates our commitment to community.

Striving for Excellence

Employee feedback is crucial to maintaining the excellence we strive to provide with our services. As CEO and President, I welcome collaborative ideas and often necessary alternative viewpoints, listening to those who understand our products, services, and client needs at the core. Thoughtful feedback allows our managers, sales, and leadership teams the opportunity to pivot and execute necessary solutions that increase client satisfaction while bolstering long-term partnerships.

Regarding our community outreach program, carefully listening to the needs of our partners and leaning into employee feedback has always been crucial. Whether providing essential items, raising money for under looked medical research, or volunteering our time at a local event, these efforts connect many IST employees and families, spotlighting the often-unknown personal experiences of those we work with. Each initiative we have supported came to life via the diverse passions and personal experiences of someone within our "IST Family" network.

Creating Growth with Employee Surveying

In 2025, IST Gives Back hopes to further our impact both outside our company and within by continuing to embrace the interests and efforts of our employees.

To accomplish this goal, our team has developed an internal employee survey seeking insight regarding employees' current or previous volunteer efforts alongside the causes and initiatives close to their hearts. Participation in this survey from our employees all over the nation allows IST Gives Back to most effectively contribute to the communities and issues that are intimate and front of mind for our communities.

We are hoping to highlight the charities and organizations that mean the most to our IST Family! We have created a survey to spread awareness about the causes that are most important.

The Survey Questions are as follows:

What Community Outreach Causes or Awareness Campaigns Are You Interested In?
What Charitable Organizations Do You Support?
Tell Us More About The Organization You Support! (Why You Care, How You Help Serve Their Mission)

The Ripple Effect of Collaboration

At a leadership level, the final step of effective listening requires determining effective solutions or strategies for the needs or issues communicated to you. In 2025, IST strives to continue utilizing critical feedback to unearth solutions and services that improve our clients' workflows and bottom lines. Strategically assessing valuable insights and turning them into actionable initiatives, campaigns, or solutions is essential to success.

Similarly, IST Gives Back intends to use the feedback we receive to connect with the causes our communities are invested in, hoping to amplify overlooked causes or volunteer efforts at a national level. We are stronger together, and true to its mission, IST Gives Back continues to work to emphasize the impact of connecting through care and compassion.

Hal Blackman

President & CEO

Streamlined, Secure, and Scalable: Digital Mail’s Role in Modern Business Compliance

bburgess@istmanagement.com (Brad Burgess) — Tue, 21 Jan 2025 18:06:57 GMT

Ep. 35: Streamlined, Secure, and Scalable: Digital Mail’s Role in Modern Business Compliance

In this episode of Outside-IN, we dive into the future of document management with IST Management’s Operations Manager, Mark Whitley, who reveals how digital mail solutions are transforming the way businesses handle critical mail and documents. From enhancing security and compliance to streamlining workflows in hybrid work environments, IST’s DocStor solution offers organizations a flexible and efficient way to stay connected, no matter where their employees are located. Tune in to discover how digital mail is helping companies centralize control, reduce costs, and future-proof their operations in a rapidly evolving landscape.

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The Role of Personalization in Creating Workplace Experiences

Tue, 21 Jan 2025 17:06:58 GMT

Innovate & Integrate

Turning the workplace into an overall experience can be achieved in many ways. Creating workplace experience refers to organizing and providing tailored services for clients, employees, or stakeholders to foster stronger relationships and loyalty. In today's modern business landscape, corporate hospitality plays a crucial role in creating meaningful connections and setting organizations apart. By prioritizing personalization, businesses can show their commitment to understanding and valuing their clients’ and employees' unique preferences.

Personalization has become a crucial concept in modern business practices. By implementing a personalized approach, organizations can move beyond basic interactions and create moments that resonate deeply with their clients. This growing concept of personalization reflects the greater idea in which businesses recognize meaningful relationships are built on understanding and anticipating customer needs. As clients increasingly value experiences that feel unique and relevant, personalization becomes a key driver in fostering client relationships.

Understanding Client Needs

To effectively implement personalization, gathering client data and feedback is essential. By collecting insights through surveys, digital analytics, and direct interactions, businesses can attain a clear understanding of individual preferences. This information serves as the foundation for forming tailor-made experiences that resonate with each client. Feedback also enables organizations to identify pain points, track satisfaction, and adapt their strategies accordingly. Leveraging client data and feedback empowers businesses to deliver truly meaningful and personalized experiences.

There are several methods for assessing client needs. Surveys are a great tool for providing structured and measurable data. Direct communication, such as one-on-one interviews or consultations, allows for more personalized interactions. Observational techniques provide focus on understanding behavior in a corporate setting.

At IST, we deliver quantifiable results by implementing virtual site audits. This process is conducted quarterly at each individual site to generate personalized plans for enhancing efficiency and streamlining operations. Our virtual site audit process is completed using Microsoft Teams providing real-time insights into each location’s systems and processes. Results are communicated to both IST Leadership and clients as well as uploaded to My IST Support Center customer portal for accessibility and proper documentation. By analyzing how clients interact with products, services, or systems, we can identify unspoken needs and areas for improvement. Combining these approaches enables informed decision-making for a truly personalized workplace experience.

Tailoring Services to Individual Preferences

Workplace experience thrives on delivering memorable and uniquely tailored moments. Room setups can be personalized, offering flexible layouts like seating for presentations or intimate round tables for networking events. Implementing audio-visual arrangements or branded decor further enhances the customization. Additionally, event experiences can be designed to reflect a company’s core values or the theme of a meeting, incorporating activities like team-building exercises, live entertainment, or interactive workshops. These personalized services create a lasting impression and elevate the overall guest experience.

Technology and Personalization

Technology plays a pivotal role in enhancing personalization in workplace experiences, enabling businesses to deliver exceptional and tailored moments at scale. Advanced data analytics can be leveraged to create customized offerings, from personalized welcome kits to curated experiences that align with client tastes and priorities.

Furthermore, interactive digital tools, such as mobile apps or online platforms, empower guests by offering real-time customization options. For example, with IST Confirm , a web-based conference management solution, we provide an array of features, including room and day views, options for food and beverage services, audio-visual equipment selections, and capabilities for handling special requests to arrange rooms in specific ways. This system is fully customizable to meet the unique requirements of each client. These customizations allow clients to feel a sense of control and engagement. By utilizing these technological advancements, businesses can build meaningful connections with clients, enriching their workplace experience offerings.

Training Staff for Personalized Service Delivery

The role of staff in delivering personalized experiences cannot be stressed enough. Well-trained personnel are the backbone of any successful workplace, as they directly interact with clients and embody the values of the organization. Staff members must not only possess technical expertise but also demonstrate adaptability and attentiveness to individual client needs. Additionally, empowering staff with ongoing training in communication skills, cultural awareness, and the latest technological tools ensures they are equipped to deliver memorable experiences. Ultimately, a dedicated and skilled team transforms ordinary interactions into exceptional, personalized moments that clients cherish.

At IST we guarantee to provide staff of exceptional quality trained to deliver white-glove service with ease. The majority of our staff began their careers in hospitality and naturally exemplify what it means to have a servant’s heart. In addition to these qualities, recognizing client preferences is a skill that can be cultivated through structured training programs and practical experience. Continuous training is an integral part of the IST culture. Regular training sessions are conducted to reinforce customer service best practices, introduce new tools or technologies, and address emerging trends in customer expectations. This allows for our staff to constantly improve our services to your organizations personalized preferences.

At IST Management, we believe that a great workplace experience is the foundation of success for any organization. By partnering with us, you gain access to tailored solutions, innovative technology, and a dedicated team committed to helping your business thrive. Don't wait to elevate your organization's workplace experience—contact IST Management today to learn how we can support your goals and create a more efficient, engaging, and personalized environment. Together, we can redefine workplace excellence!

Campus Life, Optimized: IFM 101 with IST

Wed, 08 Jan 2025 15:43:12 GMT

Spotlight on Technology

Campus Life, Optimized: IFM 101 with IST

The bustling and busy backdrop of universities and other higher education institutions serves as the home to a diverse span of residential, recreational, and educational operations. With such diverse and dynamic services, effective management of facilities becomes more important than ever. As prospective students look towards making enrollment decisions, Integrated Facilities Management (IFM) services work to support your on-site operations so that your business and institution successfully grows alongside its student body population.

The Hidden Backbone of Higher Education

In an environment as complex and multi-functional as a campus, the management of things like landscaping, buildings, and other facilities is often overlooked or under-prioritized. The sheer scope of operations within higher education institutions can also make it difficult for the tracking of both services and contractors including janitorial services, vendor management, and more. This is where the implementation of IFM in higher education spaces steps in, ensuring seamless operations and managing maintenance upkeep, all while supporting the institution’s educational mission and realizing potential cost reductions.

IFM services adapt to align with the specific goals and priorities of an institution. These services can include , but are not limited to:

Optimized operations management: Consolida ting a v ariety of services under a unified management framework.
Safety and compliance adherence: Red ucing risks by ensuring regular inspection while maintaining both proactive and reactive safety measures.
Sustainability movements and green initiatives: Promoting and implementing energy efficient solutions in line with global sustainability goals.
Academic and residential life support: Increasing and maintaining campus appeal through modernization of facilities and campus grounds.

IST’s track record of success within facilities management incited the inception of an IFM model , which unifies and streamlines the management of multiple contracts and services into one dependable system. Our IFM package offers a comprehensive range of services, including HVAC, food and beverage management, and more, delivering the resources you need to optimize operations while driving significant cost savings. By addressing a wide range of services, we take on the heavy lifting of facilities management to better support your operations and keep student and staff satisfaction high.

In addition to a simple, unified solution for IFM, IST’s proprietary software, IST Suite , allows for extensive reporting capabilities that help in analyzing target areas that may need additional support in your operations. IST Suite also unlocks the ability to make data-driven decisions and provides more advanced oversight of the performance of contracted and subcontracted staff in order to facilitate an optimized path for the growth and development of campus operations.

The IFM Impact

Within its vast umbrella of coverage, IFM actualizes concrete improvements to the infrastructure and culture of a campus. The appeal of a campus and its facilities and amenities often has a direct impact to a student’s enrollment decision. With facilities , both old or new, high volumes of foot traffic equals high wear and tear. As infrastructure degrades over time, it can affect the perception and satisfaction levels of both current and prospective staff/students on campus. IFM combats degradation and helps to modernize facilities, increase sustainability, and establish strategic goals focused on streamlining operations.

The impact goes farther than operational efficiency- effective IFM builds a campus environment that staff, faculty, and students can take pride in. Ensuring efficient and attractive facility presentation can help to positively convey the pride of an institution and enhance reputation in a way that appeals to the present and pot e ntial student body. By creating spaces that are functional, safe, and visually appealing, IFM transforms higher education institutions into hubs of learning and community. This allows an institution to not only tackle the current IFM challenges of today, but also positions campuses for future success. 

With such a significant impact on infrastructure, culture, and future growth, the costs of neglecting campus management can manifest in detrimental ways. Without effective IFM services, universities face numerous challenges like infrastructure and maintenance issues, operational and regulatory obstacles, and communication and system problems. As the competitive markets of upholding campus appeal and maintenance evolve over time, it becomes imperative to keep pace with the rapid change of modern demands. With IST’s IFM services, higher education institutions gain a partner committed to their long-term growth, from attracting top talent and students to ensuring a standout reputation that endures.

Reflecting on 2024: Balancing Progress with Purpose

Wed, 18 Dec 2024 14:59:13 GMT

Hanging With Hal

Reflecting on 2024: Balancing Progress with Purpose

Each holiday season gives me the opportunity to reflect on the peaks and pitfalls of the year. The season calls on us to slow down and reflect in the face of a new year. For IST, 2024 was a defining year built on expansion, innovation, and meaningful connections. Whether you're building momentum for a pivot toward a new goal or continuing to build on past success, it’s a time to celebrate the incredible achievements of our team and begin strategizing new opportunities for growth as we prepare for 2025. Building meaningful relationships within our communities nationwide is key to continued success.

Driving Efficiency Through Innovation

When technology is used thoughtfully, it has the potential to increase efficiency and reimagine the way we work. As our teams further modernized our offerings this year, implementing advanced technology such as Artificial Intelligence tools, we do so with the knowledge that these tools are only beneficial in tandem with our brilliant employees. Since its inception, IST has always understood the need to balance the power of technology and the mission of providing exceptional service.

Consider how IST Request streamlines tasks based on unique workflows created specifically for each client's needs. These requests are automatically routed to the proper department and tracked from inception to completion, all while providing real-time updates to end-users, guaranteeing minimal delays and full transparency. Similarly, updates to IST Suite have simplified various business processes, enabling a user-centric experience with consolidated dashboards and minimalistic designs. Lastly, our use of CaseTestify enhances how clients conduct remote depositions, advancing our litigation support offerings.

But tools are only as effective as the people who use them. At IST, we recognize that while AI offers remarkable support, it’s the creativity, intelligence, and loyalty of our employees that create true value. Programs such as PACE and SMART ensure our workforce continues to grow, blending technical mastery with critical interpersonal skills. Our evolving AI-integrated training underscores our belief in balancing technological innovation with a human touch.

The Future of IST

IST will continue using technology to innovate our process—not as a replacement for humans. These innovations will improve client outcomes and enable our employees to better serve others. Training programs will adapt again, preparing our workforce for the demands of an increasingly AI-integrated workplace while arming our irreplaceable employees to foster genuine, impactful relationships. Throughout IST's history, success has come from the balance between innovation and connection. While we continue to grow in scale, capabilities, and services, we never lose sight of what drives our success—the people.

Looking ahead, 2025 will undoubtedly bring new opportunities, challenges, and lessons.

I want to thank each IST team member, partner, and client for making 2024 a year to remember. Here's to an exciting and successful 2025!

Hal Blackman

President & CEO

Beyond the Myths: How AI is Empowering, Not Replacing, Professionals

bburgess@istmanagement.com (Brad Burgess) — Thu, 12 Dec 2024 18:48:08 GMT

Ep. 34: Beyond the Myths: How AI is Empowering, Not Replacing, Professionals

In this special episode of the Outside-IN podcast, host Brad Burgess takes listeners on an insightful journey into how AI is transforming the business landscape at IST Management and beyond. Through compelling firsthand accounts from leaders like Jordan McQuown, Sara Asgur, Jay Lafont, Sean Mannix, and more we explore the true potential of AI—debunking myths and showcasing its role as an empowering tool, not a job replacer. From boosting efficiency in document review and aiding creative problem-solving to fortifying data security and enhancing employee training, this episode reveals how AI is reshaping workflows and augmenting human expertise. Tune in to discover why AI is not just the future but a vital partner in the present, helping teams work smarter, faster, and more effectively.

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Winning with Early Case Assessment

Tue, 19 Nov 2024 19:30:25 GMT

How AI and Data Insights Reduce Errors, Time, and Costs in Litigation

In today’s high-stakes legal world, the flood of digital evidence can tip the scales in any case. But what if you had the power to turn this overwhelming data into a strategic advantage? IST Management unveils how its partnership with Relativity’s software is transforming Early Case Assessment (ECA) and how legal teams can navigate massive amounts of data with unparalleled speed and accuracy, reducing costs and avoiding critical errors. Discover the technology that’s giving litigators the edge they need to make smarter, faster decisions—and stay ahead in an increasingly digital courtroom.

The Changing Role of Early Case Assessment (ECA)

At IST Management, we understand that Early Case Assessment (ECA) is more critical than ever in today’s litigation landscape. Once a foundational step in building legal strategy, ECA has evolved in complexity alongside the explosion of digital evidence. The ability to quickly assess and strategize depends on integrating advanced technology that can handle vast amounts of physical and digital data. IST’s partnership with Relativity empowers legal teams to meet these challenges head-on, streamlining the ECA process and giving litigators the tools they need to succeed in an increasingly data-driven world.

How IST Management’s eDiscovery Services Transform Litigation

In today’s legal landscape, the explosion of digital evidence—emails, documents, and metadata—can easily overwhelm traditional systems. Litigators face the daunting task of managing this flood of information, and without the right tools, they risk making costly mistakes, missing critical evidence, or failing to meet compliance standards. To stay competitive, legal teams need solutions that automate the Early Case Assessment (ECA) process, filter out irrelevant data, and deliver deeper insights from the start.

IST Management meets these challenges with Relativity’s eDiscovery solutions that empower legal teams to streamline their ECA process. Our services deliver key advantages, including:

Automated Data Filtering: Our technology rapidly processes vast volumes of digital evidence, using AI to identify relevant information and discard irrelevant data, reducing errors and ensuring critical evidence is not overlooked.
Advanced Data Preservation and Analysis: Our platform preserves data in its original form while leveraging AI to analyze and identify key concepts and themes, setting up a faster, more insightful review process.
High-Precision Filtering for Cost Savings: By automating early filtering of irrelevant data, our tools significantly cut down review time and associated costs, while enhancing accuracy by reducing manual error.
Seamless Collaboration and Compliance Automation: Our technology supports efficient, secure collaboration with internal and external teams, automating compliance checks and providing early insights to reduce risk and ensure adherence to legal standards.

With Relativity’s eDiscovery services, legal teams are equipped to navigate today’s complex litigation landscape with the confidence and efficiency needed to gain a competitive edge.

A Strategic Lens: Data-Driven Decision-Making with Advanced ECA Solutions

Early Case Assessment (ECA) tools are built to protect data integrity while delivering fast, intuitive solutions. Litigators can rely on our secure platform to handle sensitive case information, freeing them to focus on crafting winning strategies. Through advanced text extraction, AI-driven insights, and easy-to-use dashboards, we ensure that clients not only access their data but gain meaningful insights from it.

Our use of ECA exceptional tools goes beyond simply managing large data volumes—they help legal teams quickly pinpoint crucial evidence. With AI that automatically filters and sorts data, sets up legal holds, and even suggests optimized search terms, decision-making is faster and more precise. And all of this is done without sacrificing the integrity of the data.

IST’s tools ensure legal teams can confidently navigate the complexities of modern litigation, equipped with the tools to make faster, smarter decisions and maintain a competitive edge.

Why Partner with IST Management?

Our expertise in transforming and securing legal data makes IST Management the go-to partner for law firms and legal teams aiming to improve their ECA processes. We offer cutting edge tools and ensure a collaborative, adaptive approach that fits seamlessly into your operations. Our partnerships help clients reduce unnecessary document production, maintain compliance, and ultimately drive down litigation costs.

A Future-Ready ECA Solution

As the complexity of digital evidence grows, so does the need for robust, flexible ECA tools that provide insights faster, reduce costs, and ensure compliance. IST Management utilizes top ECA tools, like Relativity, which are built for the modern litigator, offering the power, accuracy, and adaptability required in today's fast-paced legal environment. By partnering with IST, your team can navigate complex litigation more effectively and emerge victorious, supported by data-driven insights.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients. Consider IST’s outsourcing partnership here.

IST’s Transformative 2024 Community Outreach Initiatives

Tue, 19 Nov 2024 17:23:48 GMT

IST's Gives Back

In 2024, IST Gives Back spearheaded four quarterly initiatives and various other acts of service. From assisting local families during holidays and empowering foster children to supporting health research, our collective efforts aimed to create positive change where it matters most.

Q4 - The Giving Season

The holiday season brings some of our favorite ways to connect with our community.

We began our annual Holiday Toy Drive in October, collecting new and unwrapped gifts and essential items for families and children in the greater Atlanta Area. Until December 31st, our donated items will support the MUST Ministries Holiday Toy Shop , which helps make the Holidays a memorable, magical time for 6,000 children in need every winter. This initiative offers families facing financial challenges the opportunity to choose personalized presents for their children without the burden of breaking the bank, creating memorable moments for their families.

Q3 - Back to School Supplies Drive

On September 30th, #ISTGivesBack wrapped up our 2024 Back-to-School Supplies Drive in partnership with the Ticket to Dream Foundation. From book bags to crayons and binders, our team collected seven boxes of supplies to support local Atlanta foster children in their academic careers. Education is a crucial pillar of success in society, and #ISTGivesBack is especially passionate about supporting students in their educational success. Schools often rely on community support, and with the help of the Ticket to Dream Foundation , these necessary resources will support student success this academic year!

Q2 – The Cystic Fibrosis Foundation & Great Strides

Each year, we are proud to support the Cystic Fibrosis Foundation's mission to find a cure for children with cystic fibrosis. From April to June, IST employees, friends, family, clients, and vendors raised money by collecting donations and participating in their city's Great Strides Walks, from California to Atlanta to New York! Our Events team worked incredibly hard to encourage maximum participation, organizing fundraising initiatives such as a Chili Cook Off, a Bake Sale, and two giveaways for a stay at Atlantis in the Bahamas and an Atlanta Weekend Getaway. Between 17 cities and 40+ employee donations, Team IST raised $21,574 total for our 2024 CF Great Strides campaign.

Q1 - GIVEHEALTHY

At the start of 2024, #ISTGivesBack partnered with #GiveHealthy to host a virtual fresh food drive across five cities nationwide. In 2023, 83% of American households were food insecure.

#GiveHealthy is a digital food drive system built to upgrade food drives. Food drives are the most popular form of giving in America.

There are two main limitations to traditional food drives:

Those at the highest risk of food insecurity are disproportionately high risk of diet-related diseases, such as obesity, type-2 diabetes, and heart disease. These individuals could benefit the most from nutrient-dense foods.
Traditional food drives are usually limited to non-perishables. These items are not always unhealthy but are generally highly processed, including harmful ingredients to those living with diet-related diseases.

These outstanding efforts wouldn't have been possible without our twenty-five donors and the leading contributing site, Atlanta, GA. In total, we raised 2,161 pounds of fresh fruits and vegetables.

Additional Efforts Throughout 2024

Proud Hero Sponsors of the 6th Annual Hope and Home Celebration, organized by My Sisters’ Place in Hartford, CT.
Providing Monthly Laptop Donations to students at the MUST Ministries Hope House.
Donating Extra Cystic Fibrosis #TeamIST T-Shirts to Atlanta Mission .
IST Employees and CEO & President Hal Blackman gathered and delivered emergency supplies for IST employees impacted by Hurricane Helene.
From March to May, we raised money to create over 50 care packages for Mothers staying at MUST Ministries' Hope House for Mother's Day.
Sponsored the "Putt for Paws" tournament at Sky Meadow CC in Nashua, NH, in partnership with the Animal Welfare Alliance Resource & Education of NH. Proceeds went towards providing low-cost neutering services, essential surgical equipment, and other programs vital to improving the welfare of animals.
Annual Free Red-Cross CPR Training at our Corporate Office.
Presenting Sponsor of the Annual Must Giving Gala.
Hosted a fun-filled family “Spring Fling” event at the MUST Hope House in April.
Hosting Office and Meeting Space for the Atlanta Police Department at Halidom

Reflecting on this year, it's clearer than ever that the dedication of IST's extended family has the potential to significantly impact many lives and communities. As we look ahead to 2025, we are committed to expanding and enhancing our outreach efforts, with a goal of creating change and strengthening community bonds for years to come.

The Gift That Keeps On Giving

Tue, 19 Nov 2024 13:26:05 GMT

Hanging With Hal

The Gift That Keeps On Giving

I have the privilege of anticipating the Holidays every year. The season brings more opportunities than ever to show our friends and families how and why we care about them.

If 2024 has taught me anything, it has emphasized how crucial every last bit of human connection is for ourselves and those within our communities. There are constant reminders of the injustice and hardship within our world in one’s personal life, on social media, or in the news. More than any, this time of the year makes it easier to slow down and focus on what we are constantly reminding ourselves is most important in modern society - each other.

So far in 2024, IST's Gives Back program has accomplished the following:

During Q1, we collected over two thousand pounds of fresh food for communities in various cities through GiveHealthy.
During Q2, our annual Cystic Fibrosis Foundation fundraiser raised $21,574, which will be used to find a cure for CF. In the 15 years IST has campaigned for the CFF, we've raised almost $300,000!
Most recently, during Q3, we held a School Supplies Drive at Corporate, collecting seven boxes of supplies for Atlanta foster children.

The Giving Season

This year's final community outreach initiative, our annual toy drive, is a personal favorite of mine. It's infinitely more satisfying knowing that our efforts will support MUST Ministries and their annual Holiday Toy Shop . Currently, over 80% of the temporarily displaced population in Atlanta are women and children. As a longtime resident of Atlanta, MUST's Mission is so personal to myself and my family.

All contributions gathered at Corporate or purchased online will benefit the MUST Holiday Toy Shop. This initiative offers families facing financial challenges the opportunity to bypass the costs associated with holiday gifting while still choosing personalized presents for their children, creating memorable moments for their families.

The MUST Toy Shop supports 6,000 children each holiday season and almost 20,000 children yearly.

Shoppers have many options, including small and large toys, books, school supplies, essential clothing, stocking stuffers, and comforting items like blankets and stuffed animals. The Toy Shop transforms the holidays into a joyous occasion for families, relieving them from financial strain and allowing them to focus on celebrating with loved ones.

IST's Marketing and Events teams again have the excellent opportunity to volunteer at this year's Toy Shop, assisting shoppers in locating the items on their wish lists. This experience allows our teams to contribute to the remarkable efforts of MUST Ministries.

IST's Relationship with MUST: The Gift that Keeps Giving

Our partnership with MUST Ministries has been a cornerstone of our community outreach program for many years. We donate 15 Chromebooks monthly to MUST Ministries' Hope House throughout the year, helping students' complete schoolwork and parents access critical online resources. Receiving Thank-You letters from these students affirms our commitment to the Hope House. Becoming another yearly favorite, from March to May, we raised money to create over 50 care packages for Mothers staying at MUST Ministries' Hope House for Mother's Day.

Thanking our Outstanding IST Family

The achievements we have accomplished together are truly remarkable. What I initially aspired to create 26 years ago has returned multifold, and we are a stronger company because of it. It's my honor, and at IST, we embody this mission. Our initiatives to support our communities, not only at our headquarters in Atlanta but nationwide at our hardworking sites, bring us together as a company, highlighting our central passions.

It's easy to offer a service; exceeding expectations and leading with compassion is far more challenging. I extend my gratitude to everyone involved in our community outreach initiatives, ensuring that the IST ethos goes beyond our services and permeates our culture.

Hal Blackman

President & CEO

Harnessing Human Resources Training and Development for Effective Facilities Management

Tue, 19 Nov 2024 13:01:27 GMT

Innovate & Integrate

Well trained and developed employees are not merely an asset; they form the backbone of reliable and efficient operations. Employees equipped with the skills and knowledge necessary to excel in their roles, ultimately lead to heightened productivity and quality of service. Furthermore, investing in employee development fosters a culture of continuous improvement and innovation, which is crucial for maintaining a company's competitive edge. A well-trained workforce ensures adaptability in the face of changing industry demands and technological advancements, thereby securing a company’s long-term sustainability and growth.

Companies that neglect comprehensive HR training and development often face significant challenges, including decreased employee productivity, high turnover rates, and a lack of innovation, all of which can jeopardize their competitive standing and overall success. To address this pain-point, we sat down with one of our seasoned HR professionals to discuss how IST can offer you the best training and development programs in the industry.

Introducing Jay Lafont

Our latest guest on the Outside-IN podcast, Jay Lafont, Senior National Director of Human Resources, shares his career journey and valuable insights on how training and development are transforming Facilities Management. Jay began his career in the world of healthcare administration before finding a passion for empowering people. Jay’s career transition from healthcare administration to HR was not a calculated move, but rather a happy accident that introduced him to the world of talent management. One of the things that attracted him to HR and has since kept him in the field is the ability to do training and development. Jay enjoys helping people reach their full potential.

“I believe as an employer, IST has a responsibility to make sure that its employees have the best training they possibly can. So not only can they develop professionally, but that they can provide the best possible service that they can for our clients.”

Jay’s journey emphasizes the critical role of continuous learning, one of the pillars of HR at IST. IST places significant emphasis on continuous employee training and development to stay relevant in today's rapidly changing work landscape. This commitment to learning is demonstrated through several of our training initiatives.

Sourcing Quality People

A major factor distinguishing IST from our competitors is the outstanding customer and client service we deliver. We aim to source our people with experience from the hospitality sector where it is practically within their DNA to go the extra mile. This commitment is deeply rooted in IST's culture, as our employees consistently strive to provide personalized attention. Such dedication plays a crucial role in IST's achievements. Customers often comment on the thoughtful, personal touches offered by IST staff, which make a significant difference, even when not directly tied to business matters. This talent for forming personal connections is a quintessential characteristic of IST's methodology.

PACE Program

With a client-first mentality, we focus on Providing Awesome Client Experiences (PACE). The PACE Program is a pivotal program designed to assist entry-level employees, many of whom have backgrounds in hospitality, including hotels, bars, and restaurants, rather than office services. These positions with IST often represent their first experience in an office setting.

The aim of the PACE program is to offer essential guidance on navigating this new environment, emphasizing the significance of punctuality, daily attendance, peer interaction within an office, and delivering client service. For example, employees learn how to be approachable and warm with clients while maintaining an appropriate level of professional distance. Managers are encouraged to have their new hourly employees complete the PACE program within their first two weeks, establishing a foundation of expectations so they can quickly adapt and excel in their roles.

SMART Program

The Site Management Awareness and Resource Training (SMART) program, was developed to focus on the training of soft skills, such as managing difficult conversations with employees, delivering sales proposals, and effectively introducing multiple individuals. Comprising 30 modules, the program covers areas like grammar, writing skills, employee discipline, team-building, and client relationship improvement.

At the end of the SMART program, participants are required to take a true or false quiz consisting of ten questions. They must correctly answer at least eight of these questions to proceed to the next module. Additionally, the program includes three writing assignments, which are reviewed by HR management. Feedback is provided with recommendations for enhancing writing style. Typically, it takes managers between four to six months to finish the SMART program, ensuring they receive comprehensive training in vital soft skills essential for success in the modern business environment.

Fostering Existing Relationships

One of the key aspects that Jay highlighted was the importance of identifying and nurturing talent from within. While technical knowledge is essential, having employees with strong soft skills such as communication, problem-solving, and adaptability are crucial for success in a fast-paced and customer-oriented industry. By investing in training and development programs that focus on these skills, we can cultivate our own pool of talented individuals who are familiar with our company's culture.

IST implements our Executive Presence program to identify employees with those soft skills and who have the drive and desire to move on to management positions. In this program, we want to identify those individuals as quickly as possible to give them the proper training and mentorship to progress. This progression is evident throughout our organization as many of our cross-trained service specialists become site managers. On a larger scale, we have invested in our employees’ growth so much so that even some of our executives began as site service specialists. We are beyond passionate about developing our people both personally and professionally, all for the benefit of our clients.

Technological Advancements in HR

In terms of modernizing training and development, these programs will become increasingly critical in the coming years due to the rapidly accelerating pace of technological advancements we are witnessing, both in professional settings and in everyday life. Within the next five to ten years, AI-generated and AI-led training is expected to become more prevalent. It will be necessary to have individuals involved in guiding and programming AI to ensure it remains relatable on a human level, prevents unintentional bias in presentations, and effectively mimics human interaction and warmth. This task will require human input, likely falling on HR departments in collaboration with a company's tech division, to provide employees with a cohesive and valuable experience. The ultimate goal is to understand how to integrate AI as a supportive tool, maximizing its potential to help individuals succeed in our rapidly changing workplaces and world.

The evolving dynamics of training and development within IST underscore the organization's commitment to fostering employee growth and adaptability in a changing technological landscape. Programs like PACE and SMART highlight the importance of equipping employees with both technical skills and soft skills, creating a well-rounded foundation for success. As IST continues to integrate AI into our training curriculum, the balance between technological efficiency and the human touch remains crucial. With a forward-thinking approach, IST is leading in developing innovative training solutions that not only meet current needs but also anticipate future demands. In a world of constant change, IST's dedication to continuous learning ensures that its workforce remains agile and prepared for the future.

Welcome Todd Kunz, National Director of Managed Review for eDiscovery in North Carolina

Fri, 15 Nov 2024 19:54:39 GMT

Employees

Welcome Todd Kunz, National Director of Managed Review for eDiscovery in North Carolina

Todd Kunz, the National Director for Managed Review at IST Management, brings over 20 years of eDiscovery experience to the table. He oversees IST’s project management team, specializing in creating optimal workflow solutions. Todd’s expertise lies in reducing document volume and achieving significant cost savings for clients.

Beginning his legal career as a registered Patent Attorney, Todd prosecuted trademarks and pharmaceutical patents. In the eDiscovery space, he has overseen hundreds of cases, managing teams exceeding 300 members and handling document counts in the tens of millions. Todd has designed custom workflows for these cases, ranging from specialized linear review modules to AI-based workflows.

Todd is a member of the Washington, DC bar as well as the bars of the Federal Circuit and U.S. Supreme Court.

Welcome Maggie Cantalupo, National Director of Hospitality in New York, NY

Fri, 15 Nov 2024 19:53:47 GMT

Employees

Welcome Maggie Cantalupo, National Director of Hospitality in New York, NY

Maggie brings a wealth of expertise to her role, originally recruited from the JW Marriott Essex House in NYC, where she orchestrated high-profile events for heads of state and celebrities. As a Certified Meeting Professional (CMP), she attends the Event Industry Council Advance Conference annually. Her experience also includes supporting grand events at The Metropolitan Museum of Art and the Museum of Natural History.

For ten years, Maggie managed one of our premier national accounts in NYC, leveraging her hospitality background to develop and implement a five-star program as a subject matter expert. After a brief hiatus to gain broader industry insights, she returned with renewed passion, now focused on enhancing and expanding our white glove hospitality program in her current role while selling Facility Management in NYC.

In her free time, Maggie enjoys working out, taking dance classes at Broadway Dance Center, and Italian language classes under the supervision of the Consulate General of Italy in New York. She values close family ties and cherishes time with her highly communicative cat, Holler.

AI, Soft Skills, and the Future of Training

Thu, 14 Nov 2024 17:59:00 GMT

Ep. 33: AI, Soft Skills, and the Future of Training: A New Era at IST

In this episode of Outside-IN, John Gallardo, Senior National Director of Human Resources, helps us explore how IST is revolutionizing employee training and development to meet the demands of a rapidly changing work environment. From the PACE Program, which transforms hospitality workers into office service professionals, to the SMART Program designed to develop crucial leadership soft skills, IST is committed to fostering growth from within. With insights into their innovative use of AI in training and a focus on personalized development, this conversation highlights why continuous learning is key to both employee satisfaction and business success. Tune in to discover how IST's cutting-edge approach is shaping the future of workforce development.

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Check out our previous episodes here:

Revolutionizing Package Management

Wed, 30 Oct 2024 18:07:56 GMT

Ep. 32: Revolutionizing Package Management: How IST's Smart Solutions Are Shaping the Future of Mail in Education and Beyond

In this episode of the IST podcast Outside In, host Brad Burgess sits down with industry veteran Stuart Schwartz, Senior Vice President and Partner at IST Management, to explore how technology is revolutionizing the management of mail and packages in higher education and beyond. With nearly 30 years of experience in the outsourcing industry, Stuart shares insights on the importance of building strong relationships with clients, selling with integrity, and fostering innovation. The conversation highlights IST's cutting-edge kiosk and smart locker systems, which are transforming how universities and businesses manage the surge in package deliveries driven by on-demand ordering. Listeners will learn how these solutions drastically reduce wait times—from two hours to just two minutes—and how this technology is expanding into corporate, legal, and government sectors. Whether you're curious about emerging tech trends or looking for ways to enhance operational efficiency, this episode provides valuable lessons on creative problem-solving and collaboration.

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The Human Element of AI

Wed, 30 Oct 2024 17:47:12 GMT

Hanging With Hal

The Human Element of AI

For the last two years, Artificial Intelligence (AI) has been the center of groundbreaking technological developments. It has revolutionized how we live and work faster than we can keep up. Like many technological innovations, these advancements bring overwhelm, apprehension, and a healthy level of fear as we wonder how our daily lives and careers may become impacted.

Artificial Intelligence (AI) at IST

Artificial Intelligence (AI) is a sophisticated branch of computer science that aims to create systems capable of performing tasks that would typically require human intelligence. These tasks include learning, reasoning, solving problems, and adapting to new scenarios.

At IST Management , we've jumped headfirst into the AI world, using it to upgrade our services . AI helps us manage documents, automate monotonous tasks, and boost accuracy like never before. By analyzing vast data, AI helps optimize energy consumption, predict maintenance requirements, and fortify security measures. It's all about speeding up what we do best so we can focus on what matters most to our clients! While the tech tools are super exciting, we can't forget the human touch.

The Importance of the Human Experience

Integrating AI with human instincts has its challenges. We need to ensure AI works alongside us, not for us. It's all about finding the right balance so that technology supports our work without overshadowing the importance of personal interactions. Additionally, like many other aspects of providing specialized solutions, businesses must be prepared to consider privacy and security issues to protect all parties involved.

Connecting with people, partners, team members, clients, and vendors is at the heart of what makes businesses thrive. Empathy and understanding are crucial aspects of creating impactful solutions. Our teams pride ourselves on the genuine relationships we create with our clients, ensuring every interaction is personal, empathetic, and adaptable to whatever solutions are needed.

Take this recent example of positive feedback I received from a client regarding one of our amazing Site Managers, Dave McKain. Time after time, our outstanding team members prove exactly why we are committed to being The Company with Passion:

"I wanted to send a quick note about how impressed we are with Dave McKain and our IST team. This was our fourth year assisting with a very large event and it is a very big deal that everything goes smoothly, efficiently, and perfectly. Dave worked weekends, evenings, through lunch hours, etc. to not only produce a flawless product, but to assist in the back and forth between our office and venue, to assure we had everything we need and to make sure the event was running as expected. Dave consistently goes above and beyond for our firm and no task is too big or small for him. Dave is a true gem, and we could not be prouder to have him here with us."

At IST, we understand the importance of maintaining a high standard of service excellence, especially when working in industries with rapidly changing protocols, initiatives, and technological developments. At IST, It's Our Honor to ensure your clients don't have to choose between technological innovation and personalized care.

Hal Blackman

President & CEO

Welcome Mark Plaehn, Regional Vice President for eDiscovery in Chicago, IL

Wed, 30 Oct 2024 14:48:31 GMT

Employees

Welcome Mark Plaehn, Regional Vice President for eDiscovery in Chicago, IL

Mark is a Regional Vice President for eDiscovery Sales with IST Management Services. During his career he has worked closely with corporate legal departments, law firms, and business professional providing eDiscovery & Litigation-related services.

At IST, Mark provides, along with IST's expert professionals, guidance and support for a wide range of eDiscovery projects, including SEC and DOJ investigations, complex civil litigation, and anti-trust/second requests.

Mark is based in the Chicagoland area. When Mark isn't assisting his clients, he enjoys spending time with his wife and 2 children, his extended family and friends, golfing, playing sports, and staying active.

The Harmony of AI & Human Insight

Wed, 30 Oct 2024 13:56:56 GMT

Spotlight on Technology

The Harmony of AI & Human Insight

Artificial Intelligence (AI) has made immense strides over recent years, revitalizing industries and transforming how we live and work seemingly overnight. The rapid advancement and widespread adoption have unlocked new levels of efficiency, innovation, and capability for many businesses. However, with each exciting technological advancement, it remains crucial to position these tools alongside the irreplaceable value of human contributions. An essential aspect of implementing the latest technology tools is employee training, education, and regulatory parameters from both clients and your organization. Maintaining this balance ensures that AI strengthens our productivity without squandering creativity, preserving the core values that define our humanity.

The Role of AI in Modern Business

At IST Management, we have harnessed the power of AI to revolutionize our operations and enhance our service offerings. By integrating advanced artificial intelligence, we have optimized document management, automated repetitive tasks, and improved accuracy in our daily processes. For instance, our AI-driven solutions enable efficient data extraction and analytics, allowing us to deliver faster and more reliable results, supporting intelligent decision-making for our clients. In industries where speed is vital, AI tools can give teams more time to focus on core competencies without compromising accuracy.

AI integration seamlessly pairs with our human expertise, amplifying the impact we can make for clients within our partnerships. At IST, we understand the importance of maintaining a high standard of service excellence, especially when working in industries with rapidly changing protocols, initiatives, and technological developments. Your clients don't have to choose between technological innovation and personalized care!

The Significance of the Human Touch

Human interaction remains a cornerstone of successful business operations for several compelling reasons. Empathy and emotional intelligence are pivotal in understanding and addressing customer needs. While AI can provide data-driven insights, it can't use empathy or draw from the lived experience of building relationships powered by trust and emotional bonds. At IST Management, we place immense value on the personal connections we foster with our clients, ensuring that each interaction is personalized, empathetic, and responsive to unpredictable needs.

Our facilities management team provides on-site support with a level of attentiveness and care AI cannot replicate. Similarly, in our litigation support services, our project managers offer insightful guidance and strategic advice necessary to make informed decisions in complex legal environments. While AI assists by streamlining data processing and analysis, our human consultants draw meaningful conclusions and provide actionable recommendations based on their professional experiences and judgment.

Challenges & Considerations of Integrating AI with Human Insights

At IST Management, we ensure that our AI systems are designed to enhance human skills rather than replace them. This approach relies on developing strategies to blend AI capabilities with human expertise, refining individual learned skills, resulting in maximized value. AI elevates data analysis and automation while our invaluable team members focus on interpersonal communication and strategic thinking. Emphasizing collaboration between AI and human workers allows us to deliver innovative solutions without compromising the quality and integrity of our client relationships.

As AI technology becomes woven into business operations, maintaining the human touch can present several challenges. Clients who prioritize personal relationships may be apprehensive. It's important to establish a synergy that makes sense for your business and client needs, ensuring AI tools do not completely overshadow human interactions. Furthermore, over-reliance may inadvertently diminish the critical thinking and problem-solving abilities of human workers. Lastly, consider ethical implications, particularly regarding privacy and data security, which can impact client trust.

Businesses must prioritize continuous training programs that equip employees with the skills needed to work alongside AI systems effectively.
Establishing ethical AI practices is crucial. This includes implementing robust data security measures, ensuring AI transparency, and creating guidelines that align AI deployment with company values and customer expectations.

While AI offers heightened efficiency and innovative solutions, the essence of human interaction remains indispensable. Since IST ‘s inception, I have believed efficiency doesn't mean sacrificing personalized service! When people work in synergy with advanced technology, the results are extraordinary – personal connections thrive, and tailored solutions come to life.

Like all innovations, AI brings strategic challenges. As a business, we strive to innovate responsibly, with tools such as AI enhancing rather than replacing our trademark client relationships. Our vision embraces the future, centered on the core principle that human values and creative solutions go hand in hand.

Creating a High-End Experience in Unexpected Spaces

Wed, 30 Oct 2024 13:37:58 GMT

Innovate & Integrate

The concept of high-end service goes far beyond the traditional upscale settings, extending its reach into unexpected spaces to redefine excellence. High-end service means providing tailored attention to detail that adds to the entire experience. Transforming ordinary interactions into extraordinary experiences adds a level of personalized care and exceptional quality to your business.

Areas such as mailrooms and conference rooms often have certain ideologies that can mask their true potential. Mailrooms are typically seen as dull yet functional spaces where packages and mail are processed, rarely considered vital to the communication workflow. This can lead to inefficiencies and a lack of investment in enhancing their capabilities. Similarly, conference rooms are seen as generic-looking meeting rooms with basic setups. These conference rooms display a lack of sophistication that is diminishing the image of your business. These views can prevent your business from realizing how these spaces, when well managed and designed, can substantially contribute to operational success. IST takes an innovative approach to transforming these spaces by introducing tailored systems and processes, elevating them from basic to luxurious.

The Importance of First Impressions

Initial encounters are critical in shaping perceptions and can significantly influence the overall impression of your business. When clients first step into spaces like the reception area, the mailroom, or conference rooms, they form immediate judgments about the firm's attention to detail and commitment to quality. IST performs site tours at the client’s facility to demonstrate how we can enhance our initial impression of your space through tailored plans, thus adding value to underutilized areas. We provide clients with a comprehensive analysis of their current setup’s potential. We understand a pristine and welcoming reception area signals professionalism and readiness to cater to client needs. Conversely, a cluttered or outdated environment can project a lack of concern for detail. Ensuring that these areas are well-designed, equipped, and staffed not only enhances client’s esteem but also reinforces your reputation for excellence. Consequently, making positive initial impressions through these pivotal areas is essential for establishing trust between you and a potential client.

Cleanliness and organization are critical to making a welcoming and professional environment. Organization ensures efficient workflows with clearly labeled and orderly layouts. These elements enhance comfort, inspire trust, and reflect an organization’s commitment to quality. IST provides perfectly curated systems and processes, keeping your business well-organized and structured. When we join your operations, our systems seamlessly blend with your daily activities. Our goal is to exceed your expectations, ensuring you leave a lasting and remarkable first impression on your clients.

Transforming Mailrooms into Service Hubs

Traditionally seen as utilitarian centers, mailrooms can be transformed into vibrant service hubs that facilitate a wide range of activities. IST takes an innovative approach to reimagining mailrooms by customizing solutions and processes to fit each customer's unique needs. As discussed in “Streamlining Operations with IST Solutions,” we tackle site-specific challenges by implementing systems such as our work order system and tracking system, thereby delivering the results customers seek.

Our work order system is designed with full transparency, allowing any requester to monitor the status of their requests easily. Each request is prioritized according to its due date, ensuring timely completion. With IST's system, you can efficiently track all your orders, offering you peace of mind.

Similarly, our tracking system meticulously oversees each phase of the mail and delivery process. By employing barcodes that are scanned to provide real-time updates, the system maintains accurate status information for all mail and packages. This platform is accessible to both IST staff and your company’s employees, ensuring transparency and straightforward access to crucial information. This accessibility reduces uncertainty and assures you that your mail and packages are efficiently managed.

We view mailrooms as dynamic service hubs, not just shelving spaces for storing mail and packages. At IST, we handle your valuable mail with the utmost precision and care, turning the mailroom into a multifunctional center.

Enhancing Conference Spaces for Exceptional Meetings

Well-managed conference rooms are critical for successful meetings. A thoughtfully designed, up-to-date room allows for better communication and collaboration by reducing distractions and technical issues. For clients, well-maintained spaces demonstrate a business’ commitment to quality, ultimately paving the way for strong relationship building. Investing in these spaces is essential for maintaining a reputable industry standing.

IST utilizes IST Confirm , a web-based conference room management system, to elevate the meeting experience. IST Confirm offers a variety of features, such as room view, day view, options for food and beverage services, audio-visual service selections, and the ability to accommodate special requests for organizing rooms in a particular manner. This system is completely customizable to fit the client’s needs. By ensuring that every aspect, from client interactions from supply setup to technology checks to the final touches, is handled with care, firms can significantly boost client satisfaction.

The Role of Staff in Creating a High-End Experience

Staff training is a critical component in delivering white-glove service, which emphasizes exceptional attention to detail and personalization. When employees are thoroughly educated and trained, they are more likely to anticipate client needs, handle unexpected situations gracefully, and offer personalized solutions that enhance a client's perception of the firm. Our commitment to a service-oriented culture sets us apart from other facilities management providers and motivates employees to continue refining their skills, perpetuating a cycle of continuous improvement within the team. Our white-glove service ensures every aspect of your office management is handled with care and attention to detail. One of our valued clients shared their remarkable experience of how IST’s staff revolutionized their workspace efficiency and communication dynamics,

“I just wanted to give kudos to Leslie for helping me with making sure the vision our team had for our office came together seamlessly. He was very responsive, patient while we figured out details, and I don’t know how he does it, but I described something to him and the next morning had it done with improvements. I really appreciated all his hard work and great attitude about everything."

The Benefits of Service Excellence in Unexpected Spaces

Transforming underutilized spaces like mailrooms and conference rooms can unlock new potential by turning them into dynamic hubs for communication and collaboration. Reimagined mailrooms and conference rooms with flexible layouts accommodate various functions, supporting creativity and innovation. Such transformations lay the foundation for a widespread word-of-mouth reputation. Satisfied clients are more inclined to recommend the firm to peers, colleagues, and industry partners, expanding the firm's reach through organic growth.

Transforming these spaces into dynamic service hubs is not just about enhancing the aesthetics of an organization’s infrastructure—it's about fostering a culture of innovation, communication, and efficiency. By customizing solutions to meet the unique needs of each client, IST is at the forefront of redefining how your company can maximize their space utility and operational productivity. Our focus on integrating cutting-edge technology, comprehensive staff training, and tailored processes ensures that spaces traditionally seen as logistical endpoints evolve into central hubs of activity and collaboration.

Let IST Management be your partner in driving operational excellence and cultural transformation.

Welcome Ellis Renteria, Account Executive for Chicago, IL

Wed, 30 Oct 2024 12:49:44 GMT

Employees

Welcome Ellis Renteria, Account Executive for Chicago, IL

Ellis Renteria is an Account Executive on the Facilities Management team, serving the Chicagoland area. She holds a bachelor's degree in business with a focus on Marketing. Her background includes talent acquisition and sales. Early on, Ellis discovered her passion for fostering professional relationships and supporting career development.

Outside of work, Ellis enjoys travel, adventure and photography. She cherishes time with her husband and family and is dedicated to both personal and professional growth.

Welcome Nadia Zinni, Newest Business Development Representative

Wed, 30 Oct 2024 12:49:39 GMT

Employees

Welcome Nadia Zinni, Business Development Representative in Florida!

Nadia Zinni is a Business Development Representative for IST Management Services, where she collaborates closely with the Regional Vice President to manage a dynamic sales pipeline and drive revenue growth in eDiscovery and Litigation support sales. Nadia is a graduate of Florida International University with a degree in Psychology and a concentration in Business Communication.

She combines analytical insight with business awareness to excel in a fast-paced environment. In her spare time, she enjoys going to the beach, cooking, and being with family and friends.

IST Management's Evolutionary Journey in FM and eDiscovery

Wed, 09 Oct 2024 12:41:42 GMT

Spotlight on Technology

Since its inception in 1997, IST Management Services, Inc. has established itself as a leading presence in F acilities Managem ent and eDiscovery with a decades-long track record of achievements.

Starting as an Atlanta-based outsourcing company, IST set forth in the world of FM with a goal to make an impression by delivering unparalleled service quality to its clients. Driven by an unrivaled passion and determination to always do better than before, the company’s journey first began with mailroom services and gradually ventured into every other office support service imaginable. IST’s hallmark of innovation incited the development of its own proprietary technology, which helped to maintain a competitive edge in the market and establish its advantage in the industry.

In response to evolving client needs and the growing demand for specialized services, IST adapted and expanded its service portfolio. As the market and the FM realm grew and changed over the years to come, the big dreams of the small shop on Peachtree Street in downtown Atlanta have grown along with them.

From Local Roots to National Reach

The year 2006 proved to be a landmark year for IST as the enthusiastic response from the Facilities Management sector sparked tremendous growth. This new surge of development and progress necessitated a shift to larger offices in Atlanta’s historic Glenwood district. Over the next decade, IST remained committed to its mission, finding significant success with notable accomplishments such as:

Establishing nationwide operations across the US
An 11% average annual revenue growth
A 90% average annual customer retention rate

The culminating successes of the next several years led to the introduction of eDiscovery services in 2013. In opening its doors to serving legal teams and law firms, an influx of clients resulted in legal solutions becoming the most profitable division of IST within five years.

A New Era of Integration and Shifting Technologies

With a near twenty years of experience under its belt, in 2016, IST prepared itself to transform and enhance its foundation of passionate service, process expertise, and technological innovation into a diversified Integrated Facilities Management model. These changes widened IST’s service portfolio to include eDiscovery, IT, Legal, Records Management, and Document Management under a single outsourced management umbrella. As 2018 rolled in, the universal advancement of technology became the linchpin for IST’s progression, and IST underwent a technological transformation to include tools like Relativity, Cloud9 Explorer, and Celebrite for Legal Service support.

The introduction of the Halidom in 2019 as the newest HQ complex for the company earmarked a new era of expansion with renewed commitments and determination to expand into global markets. Later on, the addition of Managed Review Services in 2021 marked another notable year of transformative progress at IST, and the ongoing growth of staff, services, and technologies remained a consistent representation of IST’s continued success.

Innovating for Tomorrow and Beyond

Since its humble beginnings in 1997, IST has witnessed immense change and has evolved rapidly over time while expanding its services, refining procedures, and adapting to the continuously changing global landscapes of FM and eDiscovery. As the largest independently owned facilities management company in the US, a veritable record of awards and accolades during its career reflects IST’s proven impact and industry leadership throughout the years. With a solidified presence established through decades of improvement and innovation motivated by its foundational passion for service and growth, IST’s unwavering commitment extends its reach into the years to come with even bigger dreams for the future.

Want to Know More About IST's Services?

The Crucial Advantage of Accurate Court Reporting in High-Stakes Cases

Mon, 30 Sep 2024 15:31:29 GMT

Innovate & Integrate

Court reporting plays a critical role in the legal system, serving as the guardian of the record; court reporters are impartial parties whose purpose is to capture spoken words of various proceedings, depositions, and hearings. Accurate and timely transcripts not only provide essential documentation for ongoing cases but also uphold the integrity of the judicial process. In an industry where precision is paramount, reliable court reporting ensures that all parties have access to a clear and unbiased account of events, fostering transparency and accountability. As law firms navigate the complexities of litigation, partnering with professional court reporters can alleviate common challenges, streamline communication, and ultimately enhance the efficacy of their legal strategies.

Law firms frequently encounter significant challenges that can hinder their efficiency and effectiveness when taking legal action. One primary pain point is the need for accurate and timely documentation of legal proceedings. Delays in securing transcripts can stall case progress and affect trial strategies, making reliable court reporting essential to avoid costly setbacks.

Why Finding the Right Court Reporting Service is Essential

Many firms struggle with resource allocation, particularly when faced with high caseloads or complex litigation. By utilizing professional court reporting services, firms can alleviate these issues by ensuring immediate access to precise transcripts without the burden of managing in-house resources. This enables lawyers to concentrate on building strong cases and enhances collaboration and communication within legal teams. Ultimately, investing in quality court reporting safeguards the integrity of the legal process while streamlining operational workflows.

Licensed and Certified Reporters

Working with licensed and certified court reporters minimizes the risks associated with inaccuracies or omissions from relying on unqualified individuals. Committing to uphold professional standards enhances the quality of transcripts and instills greater trust and confidence in the legal process among clients.

IST prides itself on providing top-notch people. IST Reporting ensures that every client is backed by skilled and trained professionals to provide court reporting services. These court reporters can handle highly technical testimonies, expert witnesses, and specialized fields. IST Reporting understands that the requirements of a court reporter vary by state, which is why our teams are filled with only the best individuals who meet the requirements and exceed expectations.

Our court reporting team serves our clients with experienced leadership, leveraging decades of experience in the court reporting industry. IST Reporting's expertise and reputation have allowed us to establish an extensive national network of trusted reporters, videographers, and court reporting firms. We’ll match you with court reporters who meet your requirements state by state and case by case.

Rapid and Accurate Transcript Delivery

In the legal industry, time is valuable. IST Reporting is aware that proceedings and depositions need to keep moving forward. Law firms frequently encounter several common pain points in court reporting that can hinder their efficiency and effectiveness. One significant challenge is inconsistent transcript quality, which can arise from working with unqualified reporters or those lacking expertise in specialized legal terminologies. This inconsistency can lead to misunderstandings and inaccuracies that undermine case integrity.

Additionally, delays in transcript delivery are another major issue, often caused by logistical challenges or miscommunication. Such delays can stall legal proceedings, hinder timely case preparation, and result in unnecessary stress for legal teams. Addressing these pain points is crucial for enhancing the efficiency and effectiveness of legal proceedings. IST is here to accommodate you and your firm’s needs. Whether you need the transcript delivered electronically or in a hard copy is entirely up to you.

IST Reporting vs. Competitors

IST Reporting supports your litigation needs with skilled court reporters and videographers, providing you with accurate and rapid service for depositions, arbitrations, or hearings. IST Reporting offers remote video depositions, allowing your case to move fast and efficiently. Whether your trial is held remotely, in person, or through a hybrid approach, IST Reporting delivers extreme attention to detail for consistently correct results.

Considering Outsourcing?

Outsourcing court reporting services has many advantages. When partnered with professionals, you gain access to highly skilled reporters who specialize in various legal contexts. This ensures the most accurate and efficient transcription. Outsourcing allows legal teams to focus on their main priorities, ultimately expanding their capacity to take on large caseloads. It is a great way to help grow your business.

Whether your firm prefers proceedings and depositions in person or remotely, it’s important to establish your need for personnel and equipment before meeting with your team. This allows your team of highly trained professionals to come fully prepared to document your case to best suit your needs.

Schedule a consultation with an expert. Finding the right team can improve the overall workflow by eliminating disjointed communication and meeting all objectives. For more information on IST Reporting, contact IST’s team of experts by visiting us online, sending us an email, or, better yet, giving us a call at (855) 478-7376.

Make One Change Today to Achieve Your Year-End Vision

Mon, 30 Sep 2024 15:04:22 GMT

Hanging With Hal

Make One Change Today to Achieve Your Year-End Vision

One daily habit I set to accomplish is sending a company-wide email to encourage everyone that it is our honor to serve our clients and empower them to do amazing work. This habit and morning workouts remind me to center my focus on achieving personal and professional goals daily.

As we enter the year's final stretch, it's a perfect time to reflect and reset. Empowering ourselves to embrace new habits is crucial for personal and professional growth. Change starts with just one small action; what will yours be today? Every great achievement begins with the decision to try something different. Let’s commit to actionable steps that align with our visions and goals.

A prime example of IST’s commitment to improvement is the meaningful changes we implemented to our site audit program this year. Site audits have always been at the core of IST’s “What gets measured, gets managed” approach to customer service excellence. While the program was good, it lacked consistency from market to market. To address this, I empowered my operations team to revamp the program. Now, site audits are overseen by our National Director of Operations, Charlie Merritt, who personally conducts virtual audits using video conferencing technology and updated standards to ensure every site meets our high expectations. Although the changes to the program were small, the impact on service levels across the country has been significant, setting a new benchmark for us to exceed in customer service through technology, innovation, and inspiring our team to deliver unparalleled service daily.

Making changes does not mean throwing the baby out with the bathwater. Consider the habits that may no longer serve you. Are there routines that hinder your progress? Identify at least one thing you can let go of or alter. This process of elimination is just as important as adopting new practices. It allows us to create space for positive changes and focus our energy on what truly matters. Each small adjustment contributes to a greater transformation over time, leading us toward the success we envision.

Every year, I like to fire myself and challenge myself to find ways to better myself. I challenge you to “fire yourself” and to think beyond the ordinary. What unique practices can you adopt that will lead to exceptional outcomes? Whether it's setting aside time for reading, engaging in a new sport, or fostering healthier relationships, each habit has the potential to impact your life significantly. Empowerment comes from within, and you can transform your day and future by taking deliberate steps forward.

Let’s make the coming months count—every step brings you closer to your goals!

Hal Blackman

President & CEO

Welcome Sarah Ford, Account Executive for Facilities Management in Boston, MA!

Mon, 30 Sep 2024 13:18:57 GMT

Employees

Welcome Sarah Ford, Account Executive for FM in Boston, MA!

Sarah Ford is an Account Executive on the Facilities Management team at IST Management, serving the Boston, MA area. With a Bachelor of Science in Advertising Management from Michigan State University, Sarah developed a strong foundation in building lasting client relationships and optimizing operational efficiency early in her career. She specializes in strategic sales planning, consultative selling, and surpassing client expectations through innovative approaches.

Outside of work, Sarah maintains an active lifestyle, prioritizing fitness and exploring new cultures through travel. Her commitment to continuous learning and personal growth drives her professional success, enabling her to consistently deliver exceptional service and results for her clients.

eDiscovery Excellence

Fri, 20 Sep 2024 20:56:06 GMT

The Critical Intersection of Technology and Project Management

The current eDiscovery market presents a formidable challenge for firms as they must adapt to an increasingly complex litigation landscape. This complexity is further amplified by the need to integrate emerging eDiscovery technologies and keep pace with the technologies being leveraged by their clients. As businesses adopt advanced tools and platforms, data growth and related litigation challenges intensify, demanding more from eDiscovery teams. Firms now face a critical decision: either embrace this evolving technological landscape or risk compromising service quality due to an overworked and underprepared team.

Notably, in 2024, the global eDiscovery market size is projected to reach USD 16.98 billion by 2032, USD 39.91 billion, and projects to exhibit a CAGR of 11.2% during the forecast period, 2023-2030. This underscores the urgent need for solutions that can effectively balance the demands of a growing market while keeping service costs stable.

To meet the challenges of increased data volume and the rapid adoption of AI, firms must recognize the pivotal role of Project Managers in navigating these turbulent waters. Their expertise is essential in orchestrating the integration of technology and maintaining high standards of service amid the evolving landscape.

A Finer Lens for ESI

Electronically Stored Information, or ESI, is the digital footprint complicating the cost of eDiscovery, not only in its volume increase but also in its complexity of understanding and formatting it appropriately. The digital information we collect today extends beyond emails and files from a single device. It includes multiple linked devices, the cloud, and more knowledgeable users with the potential ability to manipulate files.

ESI is complex and requires a knowledgeable team to handle it effectively. Paralegals handling ESI risk mishandling data and exposing potential information without adequate training. Additionally, they may lack the nuanced lens to format it appropriately. Project Managers possess not only the knowledge to understand data, but they may also be able to:

Identify corrupted files or rendering issues.
Verify all metadata within a project.
Optimize databases and indexing strategies that are specific to the case and datasets.
To enhance the case's goals, utilize features of the review platform, such as creating searches, filters, redactions, privilege sets, and production sets.
Identify holes in productions or metadata from other parties.

Further, Project Managers bridge the gap between the client, the litigation team, Forensics, Managed Review, key custodians, and IT, verifying the quality of any service.

Bringing AI and Technology to the Forefront

AI and advanced technology frame multiple vectors, but the adoption rate is slow within the legal industry. Though automation undoubtedly quickens workflows and allows more time for strategizing, firms are hesitant to implement it to uphold a defensible and ethical work product. A report by Thomson Reuters echoed this sentiment, sharing 82% of lawyers believe generative AI can apply to legal work, but only 3% of firms are currently using it.

The last few years have changed the market's perception of how litigation is accomplished. With numerous options now available, firms are pressured to position their service ahead of the rest. Investing in technology and AI will affirm your organization's role in the modern market, and securing the transition is the project manager's role.

Project Managers possess industry expertise and a crucial connection to IT support and stakeholders. IST's litigation support team includes an IT leader who works closely with the PM and can assist with incorporating new technologies into your business. Any AI adoption is thoroughly reviewed and vetted to adhere to compliance and security, helping the entire organization take a step forward into a more accelerated service.

Service Forward Thinking

Maintaining a partnership that complements consultation with service excellence is crucial to staying ahead of technology framing the legal market. Technology may offer faster solutions, but those undergoing litigation will always seek a personalized service versus complete automation . This makes sense in the legal world, where one word can change an outcome, and strategizing narratives are never predetermined but may develop as the litigation unfolds. At the end of the day, clients want to know who handles their cases and see their vision throughout service. A Project Manager assists from consultation to litigation, advocating for the client in each support step and delegating tasks to the appropriate team.

“These guys are fantastic. The project manager we used is Cheryl Patterson. We used IST and never had an issue. Cheryl and I worked 24/7 for months and she was more than willing to go that extra mile. She is very devoted to her job.”

The power of a partnership versus a service provider is in a vendor's passion for understanding not only the case matter but also the client. Vendors who lead a Project Management team prioritize communication and client agency in their case preparation. Prioritizing this level of transparency fosters a closer working relationship between a business and the legal team and a more polished end product.

Project Managers: The eDiscovery Through-Line

When your eDiscovery service zooms out, the Project Manager is essential in connecting the dots. Today's industry challenges, on the surface, can leave firms weighing their options, but incorporating a Project Manager is the through-line.

An empowered project manager provides the bridge by applying expertise in ESI, workflows, and AI adoption while positioning clients in front of their support service.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients. Consider IST’s outsourcing partnership here.

Revitalizing Mail and Package Systems: The IST Approach

Fri, 13 Sep 2024 13:32:05 GMT

Spotlight on Technology

Revitalizing Mail and Package Systems: The IST Approach

Companies often face operational challenges due to the involvement of multiple service providers, which can result in fragmented and inconsistent services. When left unaddressed, these issues can compound into bigger matters and ultimately become a roadblock to thriving and growing operations. In the dynamic landscape of facilities management, IST has proven its capabilities to remedy disjointed and dysfunctional working systems by stepping in as a single-source service provider committed to enhancing operational efficiency with innovative solutions and tools.

Problems and Hopeful Solutions

One of the primary challenges often faced with mail systems is a lack of chain of custody for mail tracking. For one client, a $4 billion Energy company, the original usage of multiple independent vendors created ample opportunity for lost or unsorted mail without accountability or tracking capabilities. This left mail and packages without any traceable chain of custody for retroactive tracking in the case of missing mail. Another challenge was the infrequent communication of multiple vendors, which led to a highly disorganized system in which information was not accurately broadcast across all parties.

These factors all culminated in creating the prime environment for widespread inefficiencies in mail management. In taking over the mailroom, IST carefully accounted for all the potential reasons for disorder and developed a comprehensive site-specific approach to resolving any deficiencies.

Addressing Site Issues and Finding Success

As IST dived head-first into salvaging the disorderly mail room, a slew of hurdles presented themselves:

Lack of oversight of the existing mail staff or vendor performance
Large amounts of packages piling up and going undelivered for extended periods of time
Ineffective placement of mail slots labeled A-Z hidden inside cabinets, creating low visibility
Mis-sorted mail with no attempts at re-delivery
Lack of employee knowledge about the working mail system
Minimal to no communication of knowledge about existing protocol, roles, service times, and services provided
Software transition adjustments

To tackle these issues, IST introduced several proprietary tools and systems to optimize operations:

MSPT, IST's Proprietary Tracking System: Switching to proprietary software ensured chain-of-custody accountability and provided automatic email notifications to alert end-users upon package receipt. Additionally, MSPT generated immediate performance feedback on mail sorting and delivery processes.
IST Work Order System: Replacing old systems with IST's Work Order System helped automate and improve work order processing.

IST also entered the scene without any prior shadow training of previous staff and had to adapt quickly. Because there was no existing knowledge of previous methods, new systems were built from the ground up and fitted to site-specific and client-specific standards. A system of multiple delivery attempts was created to ensure that employees received their packages, with signatures required to confirm receipt, and packages were also delivered directly to employees’ desks for direct hand-off. All existing mail was removed from all floors, resorted, and redelivered. IST’s extensive experience with mail processes and MSPT’s streamlined interface made adapting a new team and processes easy to a site without prior knowledge of client operations. These massive improvements and long overdue overhauls set the site up for success to operate more uniformly and synchronously.

The initial transition and integration period of old and new systems can be challenging when two systems run simultaneously. IST’s Implementations team circumvented and minimized complications by implementing our MSPT application and our Work Order application to alleviate issues for the client successfully.

Achieving Results

IST's intervention substantially improved operational efficiency and employee satisfaction. By consolidating services under a single provider and leveraging innovative tools and systems, mail and package management systems were successfully streamlined. Package and mail delivery times were also updated to be measured in minutes rather than days as it was before, increasing tracking accuracy and accountability. These distinct changes and their consequential results along with the expertise and collaboration amongst all involved staff demonstrate IST’s expertise in delivering practical, reliable solutions that significantly benefit client organizations.

Want to Know More About IST's Services?

A Strategic Framework: Five Critical Steps to Successfully Launch Your Document Review Project

Fri, 23 Aug 2024 22:01:11 GMT

Document review can quickly become an expensive and tedious step in litigation if those involved are unprepared. Having a clear understanding of the project, including the full data set and end goals, will keep all parties focused on the matter at hand.

Regardless of case size, following these five steps can make preparing for your next document review project a seamless and organized process.

1. Establish the Case Caption

First and foremost, ensure that all parties involved in the litigation are accurately identified. Screening each helps to determine which parties the reviewer has worked for or against in the past. Having this information upfront can avoid potential conflicts of interest and ensure a more streamlined review.

2. Identify Reviewer Credentials

Determine the credentials of the reviewers who will join the team. Should they be well-versed in specific review platforms? Do they need subject-matter expertise or specific or specialized licensing? Knowing the reviewers' qualifications will help gauge their suitability for the task.

3. Assess Document Count

A rough estimate of the number of reviewed documents is essential in preparation. Establishing the data set allows the review team to plan accordingly and allocate resources efficiently. Whether it's a cursory count or a detailed estimate, knowing the document count will help set the scope of the project.

4. Narrow a Time Frame

Determine if there are any deadlines or specific time frames within which the review must be completed. Providing a deadline will help determine the team size needed to meet these deadlines. Having a clear timeline ensures that the project stays on track and helps manage client expectations.

5. Create a Review Protocol

Written instructions directed by counsel are crucial for guiding the review process. If you're unsure where to start, IST's Managed Review team can provide a template to help you draft these guidelines. Clear and precise instructions will help the review team understand precisely what is expected, minimizing errors and maximizing efficiency.

Conclusion

These five guidelines will enable an efficient and effective document review process for any case size. For those needing further guidance, IST's Managed Review team can consult and help prepare clients' next document review project. A structured approach not only saves time and money but also ensures a higher-quality review.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients. Consider IST’s outsourcing partnership here.

AI Tools Shaping the Legal Industry

Fri, 16 Aug 2024 15:21:51 GMT

Ep. 31: AI Tools Shaping the Legal Industry

If you're curious about how IST uses AI to help our legal clients catch up and compete in today's competitive market, this episode is for you. On Outside-IN, guest Jordan McQuown (CISO/CIO of IST Management) delves into his early interest in technology and where he sees it headed. We discuss Image Recognition, Text Analysis, Named Entity Recognition, and Language Translation, which accelerate processes, reduce human error, and improve litigation efficiency. To learn more about how AI technology is reshaping litigation and optimizing decision-making, you won't want to miss this episode.

Listen, Watch and Subscribe!

Listen on Spotify

Subscribe on Youtube

Check out our previous episodes here:

The Impact of Employee Recognition

Thu, 15 Aug 2024 15:37:30 GMT

Hanging With Hal

The Impact of Employee Recognition

At IST Management, we celebrate employee recognition every day. I personally share client emails praising team members and celebrating employees who go above and beyond; I highlight these moments company-wide to recognize leaders and showcase IST's collective efforts in delivering top-notch service.

Fostering our culture of appreciation. Employee recognition doesn't just benefit our internal team; it also positively impacts our client relationships. When our employees feel valued and motivated, they are more likely to provide exceptional service to our clients. This leads to higher client satisfaction and long-term partnerships.

Employee recognition is more than just a pat on the back; it's about validating and appreciating team members' hard work and dedication. This validation can lead to higher job satisfaction, increased productivity, and a sense of belonging within the company. Employees who feel valued are likelier to go above and beyond in their roles, contributing to a more positive and productive work environment.

Employee of the Quarter Winner

One of our most cherished traditions at IST is awarding the Employee of the Quarter. This accolade goes to individuals who have excelled in their roles and made significant contributions to their teams and the company. These winners are chosen based on nominations from peers, leaders, and clients, ensuring well-deserved recognition.

Congratulations to our Spring 2024 Winner: Yasmin Pena , Receptionist, New York, New York.

"Yasmin Pena is one of IST's most overlooked employees, and I believe this is an opportunity to give a long-time employee the recognition she deserves. Yasmin has been working at a high-end retail location longer than anyone and has consistently gone above and beyond for our client and IST workers. What separates Yasmin from the rest is her interpersonal skills. From executive to porter, Yasmine has always been great at making everyone feel welcomed and keeping the energy in the room positive. This is a skill that is undervalued because it is seen as "normal" but I can assure you that the energy that Yasmin brings to the table is not only unique but a strong asset for IST to have…"

Comment of the Month Winners

Positive feedback can come from various sources, including peers, supervisors, and clients. Each month, we highlight the most impactful comments received. Comment of the Month winners are celebrated for their contributions to fostering a positive work environment and maintaining high service standards.

Congratulations to June 2024 Comment of the Month Winner: Scott Bunn , Service Specialist, Washington D.C.

"You must hear about Scott Bunn's stellar service all the time, so this will not surprise you. Scott recently helped with a project that included quite a bit of heavy lifting of a large number of boxes, shifting to and from multiple locations and doing so on a tight deadline. Scott cheerfully (always) showed up on time, made the moves (sometimes multiples in one day), and made my job so much easier. We are so privileged to have Scott as a part of our team."

Best and Brightest Winners

We are excited to announce that we have once again been named one of the Best and Brightest Companies to work for in 2024!

This prestigious award recognizes companies that meet high standards of excellence in various areas, including employee satisfaction, community involvement, and innovative practices. IST has achieved this award locally for Atlanta, where we are headquartered, and Nationwide.

IST's Years Awarded

Atlanta's Best and Brightest Companies to Work For :

2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015, 2014, & 2013

IST's Years Awarded

National Best and Brightest Companies to Work For:

2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016, 201 5

IST Management's core values revolve around innovation, service, and community. We believe in leading with passion and purpose, and this ethos is reflected in everything we do, from providing top-notch professional services to recognizing achievements and celebrating success. By acknowledging the efforts of our employees, we create an environment where everyone is motivated to strive for excellence. We aim to build a culture where appreciation and recognition are ingrained in our daily interactions. Thank you for all you do. Let's continue to create a culture of appreciation and excellence together.

Hal Blackman

President & CEO

Thriving, Not Just Surviving: Mental Health for Corporate Employees

Thu, 15 Aug 2024 15:21:27 GMT

IST's Gives Back

We know that strong mental and physical health are essential components of well-being. Millions of individuals battle mental health struggles every day, with a reported 1 in 5 individuals suffering from a mental health condition. IST Gives Back acknowledges the complexities of this task and the stigma that surrounds struggling with mental health, specifically in a corporate setting. Thankfully, many incredible and often free online resources and informational tools exist. As a community outreach program, our responsibility is to continue the conversation - encouraging vulnerable discussions.

Maintaining strong mental health is crucial for personal well-being and our effectiveness as team members, leaders, friends, family members, and neighbors. The world today is fast-paced and highly stressful, making it more crucial than ever to prioritize mental health in all aspects of life. In 2024, a healthy work-life balance, robust stress-management skills, and a reliable self-care routine are essential for personal fulfillment and professional success.

Below are three actionable habits everyone should have in their daily toolkit:

Practice Mindfulness .
Monitor our News, Social Media, and other Outside Stimuli.
Stay Active and Nourish Our Body.

Maintaining Work–Life Balance

Besides general strategies to keep ourselves grounded and well prepared to take on the stressors of everyday life, there is a bit more customization needed for each individual to perfect their work-life balance. The following suggestions may serve as inspiration for a routine that suits each of us individually.

At Work:

Set Manageable Daily Goals. Studies show that the more control we feel in our work, the less stress we feel. Setting and completing realistic expectations allows you to move at a practical pace.
Avoid Procrastination. The key to tackling a large workload is to divide and conquer. When we let tasks build up, they can start to feel impossible.
Take a Break. While undertaking high-stress, large-scale projects, incremental breaks provide much-needed opportunities to re-center focus.
Communicate Effectively. When we're scared to ask questions or voice our difficulties to our team or boss, we limit our chances of receiving support or clarification. Nine times out of ten, we aren't alone in how we feel.

At Home:

Unplug. Technology superpowers our productivity in the office, but at home, our brains and bodies will thank us for a break from screens.
Stay Active. Regular exercise strengthens our immune systems and reduces stress, depression, and anxiety.
Don't Over Commit. When we overbook ourselves without breaks to rest and recharge, we can feel mentally and physically burnt out.
Ask for Help. Solid support systems and intricate community networks increase our physical and mental well-being. Speaking up when we need support is not a sign of weakness but strength!

It can be difficult to gauge when we are experiencing an average level of daily stressors versus an unmanageable level. Much like our physical health, the pursuit of strong mental health habits is a cycle, not a one-time achievement. Company culture, communities, and individuals can benefit from increased emphasis on mindfulness and extending grace for ourselves and others through the mental healthcare process.

Sources: https://mhanational.org | https://mentalhealth-uk.org

5 Essential Steps to Prepare for Your Document Review Project

Thu, 15 Aug 2024 15:10:38 GMT

Innovate & Integrate

Regardless of case size, following these five steps can make preparing for your next document review project a seamless and organized process.

1. Establish the Case Caption

2. Identify Reviewer Credentials

3. Assess Document Count

4. Narrow a Time Frame

5. Create a Review Protocol

Facility Management Reimagined: The Top 5 IST Request Features for Optimal Efficiency

Wed, 07 Aug 2024 16:00:29 GMT

Spotlight on Technology

Facility managers are constantly under pressure to optimize efficiency while managing resources effectively. The shift to hybrid and remote work schedules and the increasing reliance on digital solutions highlight the eagerness to leave behind outdated, manual processes in favor of modern, intelligent workflows.

For many managers, the complexity of overseeing operations—coupled with the need to lead a team—can be overwhelming. They must be highly organized, detail-oriented, and focused on continuous improvement, all while keeping costs in check. Manual logging of productivity can obscure end goals and derail projects. However, IST's project management tool, IST Request, offers a solution that transforms workflow management into a streamlined, productive experience.

Simplifying Project Management with IST Request

IST Request is a versatile tool designed to elevate facility management efficiency. Its robust features enable managers to assign and monitor tasks precisely, ensuring transparent workflows and maximizing productivity. Here are some of the key features that make IST Request indispensable:

1. Unified Platform for Enhanced Productivity

IST Request unifies multiple platforms, allowing all site-level employees to monitor and report productivity seamlessly. This integration ensures everyone is on the same page, facilitating better coordination and collaboration.

2. Customizable Task Management

With IST Request, creating customizable tickets is a breeze. Managers can add specific text, attach files, and tailor each ticket to meet the unique needs of their tasks. This flexibility allows for meticulous work assignments that cater to the specific requirements of each project.

3. Effortless Job Assignments

The drag-and-drop functionality of IST Request makes job assignments straightforward and efficient. Managers can quickly allocate tasks, reducing the time spent on administrative duties and allowing more focus on strategic initiatives.

4. Comprehensive Employee Output Tracking

IST Request includes a Job Overview Window and detailed performance assessments through the Job Management Detail feature. These tools give managers insights into employee output and enable effective delegation and information flow based on individual team assignments.

5. Robust Reporting Capabilities

Generating reports with IST Request is both simple and powerful. Managers can produce reports on estimated completion times, task counts, and more, all in a downloadable PDF format. This feature eliminates the need for paper reports and time-consuming follow-ups, maximizing digital efficiency.

The Benefits of Using IST Request

Implementing IST Request offers several significant advantages for facility managers and project leaders:

Improved Efficiency: By automating workflow processes, IST Request reduces the time and effort required for task management, allowing managers to focus on higher-level strategic goals.
Enhanced Collaboration: Unifying platforms and streamlined task assignments promote better employee teamwork and communication.
Data-Driven Insights: Detailed performance tracking and comprehensive reporting provide managers with the data to make informed decisions and drive continuous improvement.
Cost Savings: The digital maximization of IST Request reduces the reliance on paper-based processes and minimizes the need for manual follow-ups, leading to cost savings and more sustainable operations.

In an era where efficiency and productivity are paramount, IST Request stands out as a game-changer for facility managers, project leaders, and operations teams. By automating workflows and providing detailed insights into employee performance, IST Request enables organizations to achieve their goals more efficiently and precisely.

Ready to transform your facility management processes?

Learn more about IST Request and how it can revolutionize your operations. Discover the future of project management tools and workflow automation today!

Securing Confidentiality: Streamlining Privilege Logs and Managed Review

Wed, 24 Jul 2024 17:17:07 GMT

The importance of privilege logs in legal proceedings and how IST’s expert team can significantly improve the efficiency and accuracy of their creation and review.

The Challenge of Privilege Logs

Legal teams often face the challenge of dealing with vast amounts of data. As the volume of information increases, so does the complexity of identifying and cataloging privileged information. Creating a privilege log requires meticulous attention to detail to ensure that all privileged documents are accurately identified and described without producing privileged content.

Inconsistent or inaccurate privilege logs can lead to significant legal risks. Ensuring consistency across the entire log, especially in large-scale litigation, is a challenging task that requires sophisticated processes and tools.

The Solution: IST eDiscovery and Managed Review Services

IST’s eDiscovery and managed review services encompass the entire lifecycle of a matter, including a consultative approach to privilege log creation, leveraging cutting-edge tools and expert reviewers to deliver high-quality results.

IST employs advanced technology solutions, including Artificial Intelligence (AI), to enhance the accuracy of privilege review. These technologies can quickly analyze large datasets, identify privileged information, and suggest categorizations, reducing the manual workload and minimizing the risk of errors.

IST’s experts specialize in document review and can aid in privilege log creation. These professionals have a deep understanding of legal requirements, and can ensure that privilege logs are accurate, consistent, and compliant with all relevant guidelines.

The process begins with an initial assessment where IST’s team works with you to understand the scope of the project, the volume of data, and the specific requirements for the privilege log.

IST collects and processes the data, using advanced tools to identify and segregate potentially privileged documents. This step involves de-duplication, indexing, and metadata extraction to facilitate efficient review.

The processed data is then subjected to AI and machine learning analysis to identify patterns and suggest categorizations. These technologies can highlight documents that are likely to be privileged, significantly speeding up the review process.

IST’s expert reviewers then conduct a thorough review of the suggested privileged documents, ensuring that each page in a production is accurate and compliant with privilege guidelines. They also provide detailed descriptions and justifications for each entry, ensuring transparency and defensibility.

A rigorous quality control process also ensures that the final production set is free from errors and inconsistencies. This step includes multiple levels of review and validation to maintain the highest standards of accuracy and reliability.

Conclusion

Privilege logs are essential in protecting confidential information during legal proceedings, but their creation and review can be a daunting task. IST’s managed review teams offer a streamlined, efficient, and accurate solution to this challenge. By using advanced technology and expert reviewers, IST can help legal teams create privilege logs and efficiently review documents with ease, ensuring compliance, reducing risks, and saving valuable resources.

For more information on how IST can assist with your privilege log needs, please contact our eDiscovery or managed review services team.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients. Consider IST’s outsourcing partnership here.

Taking IST's Technology to New Heights

Fri, 19 Jul 2024 14:20:18 GMT

Hanging With Hal

Taking IST's Technology to New Heights

2024 has been an exciting one for IST thus far. We have grown in our facilities management, litigation support offerings, and community outreach, and there is only more to come.

We've been focusing on our AI technologies for our litigation support services, ensuring that we walk our talk and invest in our clients' most efficient and cost-effective solutions. Guaranteeing this level of service is especially critical for managing data, and not letting the rapid expanse of it make building strategy a lengthy and unclear process. With IST's AI tools, we are improving organizations' abilities to respond to data breaches, categorize multimedia, translate languages, and emphasize sentiment in our data sets. A game changer for our clients!

To enhance our workflows and communicate across operations, we've developed IST Request, a project management tool that makes any task easy to assign and accountable with dashboard reporting. For our hybrid working clients and those expanding their operations, IST Request will bring synergy to your management and keep KPIs measured.

Now at IST Management: Halidom Eatery!

In our 27th year, we are starting a new chapter in our company's story—one that symbolizes our commitment to investing in our community and inspiring others to come together. It is with great pleasure to share that our food hall, Halidom Eatery , is now open!

We are thrilled to have 11 culinary experts excited to showcase their cuisine to the Atlanta community. I can't think of a better group of individuals to collaborate with. Included in our line-up are Press Waffle Co., Locale Island Eats, Just Dogs ATL, Mad Dads Philly's, Mango Indian Grill, Luca's Brooklyn Pizzeria, Wasabi Sushi & Ramen, Deallo's Seafood, Fry Boy, Grind Time Coffee Co., and Bar La Rose. Visitors to Halidom Eatery will find something they love and, we hope, enjoy time and again.

This food hall is more than just a culinary destination; it represents our values as a company. It's also a testament to IST's services and solutions that span beyond our usual markets, ensuring we will be a leader throughout multiple industries. I can't thank Vice President of Marketing and Real Estate Brad Burgess, whose vision directed every step, and our General Manager Paris Jeffcoat for all their hard work in this new endeavor for IST.

Community Outreach: Quarter 3 IST Goes Back to School

Thanks again to everyone who contributed to our annual campaign for the Cystic Fibrosis Foundation ! For our Quarter 3 campaign, we are working with Ticket to Dream to help school-aged children in foster care receive the supplies needed for a successful new school year. I encourage our employees to get involved in their local school supply drives, and if you feel encouraged, consider donating to Ticket to Dream ! This fundraiser is currently taking place and will end on September 1st. For our Halidom Eatery patrons, we've incorporated an easy way to support one of our favorite organizations here in Atlanta, MUST Ministries. For every transaction, customers will have the option to donate any amount to MUST with each purchase. We hope this easy addition will help our local community get to know this exceptional nonprofit and be of help to those currently facing homelessness.

We're only halfway through 2024 and have much more to grow and improve IST's service mission. Get ready for more from IST Management, and thank you for all you do.

Top 3 Qualities Clients Want in an Outsourcing Partner

Fri, 19 Jul 2024 13:57:46 GMT

Innovate & Integrate

Outsourcing can be a game-changer in a world of cutting costs and increasing efficiencies. However, as an outsourcing vendor, understanding what clients are really looking for can be the difference between getting the contract or not. Clients expect more than just a 'service provider'; they seek a partner who adds value, reduces headaches, and enhances their overall business operation.

While each client's objectives come with their subtleties, three key themes emerge as crucial when considering initiating a new partnership. Before proceeding with any implementation, IST commits to ensuring that the long-term services are in harmony with these three essential qualities, aiming to deliver unparalleled service.

1. Impeccable Cost Savings Strategies

Facility managers are constantly under pressure to cut costs without sacrificing the quality of service. In an increasingly competitive market, clients are continually seeking new ways to lower their overheads, and outsourcing is one route they take to do so.

To meet this need, implementations need to demonstrate clear cost-saving strategies. These strategies should not only be about offering a more affordable service but also delivering efficiency that translates into measurable savings. This could involve everything from reducing energy consumption through integrated facilities management solutions to implementing preventive maintenance programs that minimize the risk of costly repairs.

IST's homegrown technology has made it easy to adjust our services directly to what our clients need. For some, one workflow requires multiple technologies, but with IST, our adaptive solutions can combine the many into one, simplifying operations and cost structures.

An outsourcing facility partner that can outline concrete plans for sustainable cost savings will not only win their clients' business but also create a long-term partnership.

2. In-Depth Industry Know-How and Expertise

When clients outsource, they are essentially asking for expertise they may not have in-house. Whether it's staying abreast of the latest regulatory changes, implementing cutting-edge technology to enhance safety and security, or simply keeping a facility in top condition, clients expect their vendors to be knowledgeable partners.

Vendors that invest in their team's education and certification and foster an environment of innovation are those that truly meet this expectation. Demonstrating this necessary expertise through case studies, white papers, and involvement in industry events not only builds credibility but also solidifies the vendor as a valuable advisor.

IST's leadership offers over ten years of on-the-ground expertise, understanding the needs of the site-level employees and the overhead vision simultaneously. If needed, IST's implementation will include an existing workforce trained to exceed IST's workflow and customer service.

In today's rapidly evolving business environment, clients need a facility management partner who is knowledgeable, forward-thinking, and adaptable.

3. Unwavering Commitment to Transparency

Trust is key in any business relationship. Clients need to feel that their outsourcing partnership is transparent in its practices, costs, and outcomes. This transparency starts from the very beginning, with clear and detailed service agreements, pricing structures, and agreed-upon KPIs.

Our implementation audit provides the foundation for transparency when starting a new partnership. We assess what is needed, what can be improved, and what can be adapted with each new contract, completed in consultation with our client.

For a current client, Senior Implementation Manager Dale Dabaco focused on technology that connected disparate operations with fast reporting and chain of custody. IST's Mail Sort Package Track (MSPT) solved package clutter for a busy mailroom by tracking the chain of custody and sending email notifications to alert end users of their received mail. IST's Work Order System complemented an existing task management application to increase visibility and speed in project management.

If a business wants to begin an IFM service, they can rest knowing that contract management is streamlined and immediately reported to view actionable steps that yield better outcomes.

Regular reporting on service delivery, finances, and other pertinent activities should be standard practice. IST's technology prioritizes this immediate reporting and dashboard visibility for facility managers overseeing their entire operation. We accomplish this with our proprietary IST Suite software and its applications, which enable task monitoring and reporting.

Open lines of communication, where vendors share both the good and the bad, are crucial for building and maintaining trust. Transparency is also about admitting mistakes and providing solutions when things go wrong, as they inevitably do.

By focusing on these critical areas, outsourcing facility management vendors can better cater to clients' needs and stand out in a crowded marketplace. It's all about being more than just a service provider—becoming a trusted partner.

IST's Implementations for Facilities Management prioritize leading solutions with lasting results. Our field expertise recognizes these three qualities as guiding factors when deciding whether to outsource, but it also understands that it requires the white-glove service only a leading outsourced vendor can guarantee.

Considerations For Outsourcing Document Review

Fri, 05 Jul 2024 16:59:24 GMT

According to a recent study, document review accounts for more than 60% of the costs associated with eDiscovery ( $14 Billion ). And this number is sure to grow as digitization and data sprawl interact with litigation.

The cost burden in document review isn't necessarily in the service itself but in the large amount of irrelevant material yielded from fruitless searches, slowing the review time and upping the cost.

To get ahead of this challenge, firms are at a crossroads of investing the in-house muscle to take on document review while attending to other tasks or considering outsourcing it to a vendor . Either instance is impactful yet unequal in service gains and future relevancy. For firms curious about outsourcing their document review, here are our considerations.

When to Begin Outsourcing Document Review:

Often, firms considering outsourcing wait until they process all documents before evaluating the overall data amount related to their in-house ability. This hesitancy may appear prudent, but it can waste time and overlook essential strategies in the identification and collection stage. For document review, planning should occur sooner. With a talented vendor, it's done in tandem with a forensic analyst. This ability develops a more strategic data collection and readies the vendor to begin recruitment of the specialized review team handling the case.

Recruitment of the team is essential in ensuring a defensible product. For vendors specializing in document review, their network expands to a national pool of subject-matter experts (SMEs), providing a heightened lens in specific litigation cases. Vendors can also scale their teams more efficiently to attend to any data volume, creating an adaptable and agile service that best-fits the project. Firms relying on in-house teams can often take on more than their production ability, resulting in review time being billed unnecessarily and burdening your team with an endless review rather than focusing on more strategic tasks.

Outsourcing document review allows firms to prioritize and strengthen their most essential work and defines clear production workflows from the onset rather than a delayed estimation, which may also affect case strategy.

Anticipate the Complexities of the Case:

Review complexity is paramount among the reasons document review represents a significant percentage of eDiscovery costs. The responsibility of a review attorney extends beyond assessing documents for relevance, privilege, confidentiality, and PII. Attorneys must accurately apply redactions to privileged or non-disclosable content, re-review, target searches, and leverage technology to determine relevant or responsive documents. In-house staffing for document review may fulfill some of these responsibilities, but any potential negligence is a potential challenge from opposing counsel.

Vendors with access to leading technology not only have the capabilities to support their document review teams, but they also position their service to be detail-focused and industry-leading. Expert application of Technology-Assisted Review (TAR) will provide faster, more accurate workflows through updated coding decisions occurring in real-time to support the reviewer's output and consistently deliver the most pertinent documents to the case.

Additionally, a document review vendor will bolster case support as they work hand in hand with clients to ensure an effective product. IST Management's Managed Review division includes expert project managers that consult through the total case lifecycle. Powerful workflows and teams mitigate risk and standardize processes to ensure service stands up in court and elevate your eDiscovery production.

Document review is complex, but that doesn't mean the operation completing it needs to be. An outsourcing provider combines service with partnership, meaning your vision is always exceeded and reflected in the work product.

Consider the Cost-Savings:

A review of case budgets often reveals that the majority of costs are incurred for managed document review. When assessing those costs, outsourcing document review to a capable vendor is consistently found to be more advantageous, at about 35% or more savings. Outsourcing document review means better, proven workflows , leading to faster service times and, ultimately, more satisfied clients. Every step of the review, including staffing, training, pre-review work, quality control, and document production branch from one single provider versus handling each step in-house in addition to other pressing tasks.

For firms with the casework to consider this option, outsourcing can scale with your work, growing in operation as your work intake builds. This partnership positions a service that doesn't conclude when one project ends but grows with your vision.

Document review will only continue to be a force within the eDiscovery market. Its growing relevance will invite innovators to get ahead of strategizing data and create more obstacles for firms not thinking proactively. Outsourcing can equalize your production across the industry to be effective, reliable, and confident.

IST Management is an Outsourcing provider for every step of litigation, including document review. Our Managed Review division prioritizes retained review attorneys led by experienced project managers to advance litigation. Consider IST's outsourcing partnership here.

Operations You Can Measure with IST Support Center

Tue, 02 Jul 2024 13:10:37 GMT

Spotlight on Technology

Our proprietary software, IST Suite , changes the game for facility management operations by enhancing service levels with reporting and change management at the click of a button. Developing IST Suite removed the need to patch together multiple 3rd party software systems and fully integrate a suite of technology into one usable application.

The customer-facing side of Suite, the IST Support Center , equips users with complete foresight for their operation. With the ability to make service requests, view open requests, review reporting, and perform analysis on service activities in real-time.

This comprehensive enhancement offers improved user experience, system capabilities, and backend efficiency. With the IST Support Center, you can measure various essential operations crucial to your facility management success. Let's look at IST Support Center's key features and how they can benefit your business.

1. Lightning-Fast Performance

The Support Center has been revamped with cutting-edge web technologies, resulting in a user-friendly system with lightning-fast performance. The intuitive user interface ensures smooth navigation aligned with your digital tools.

Access live reporting for instant insights into your operations. Create and monitor tasks and make informed decisions as events unfold in real-time.

2. Enhanced Connectivity Across Devices

Experience the mobility of the IST Support Center with its fully responsive design, allowing access from any device. Whether at your desk or on the go, the IST Support Center adapts to your workflow.

The Support Center can also be a landing page for organizing your operation. It features layouts where you can group and identify teams and leadership, helping employees connect with every team member.

3. Customized Work Orders, Streamlined Service Requests

Easily attach relevant documents, notes, or files to work orders for a comprehensive view. Provide technicians with the necessary information for efficient task handling and monitor the completion of every task through the updated, user-friendly interface.

4. Ultra-Fast Data Grid Exports to Excel

Export data grids directly to Excel for convenient data management. Speed up report creation and data analysis.

5. Top-Tier Security and Maintenance

Benefit from enhanced security and stability in the IST Support Center. Our dedicated team ensures continuous support and rigorous quality control for your peace of mind.

Reliable technology has a daily impact on your operations. These enhancements make managing your facility needs more efficient and transparent than ever before. The IST Support Center is a trusted solution for your partnership with IST, placing you at the front of your business.

Want to Know More About IST's Services?

13 Years Fundraising for Cystic Fibrosis

Fri, 21 Jun 2024 12:36:02 GMT

Hanging With Hal

13 Years Fundraising for Cystic Fibrosis

For the past thirteen years, IST has had the privilege of fundraising for the Cystic Fibrosis Foundation (CFF). This long-standing tradition has not just been about raising funds for the research and, one day, cure of Cystic Fibrosis (CF); it's also been about supporting our fantastic ambassador, Blake, and his family.

Our commitment to this cause remains unwavering, and this year, we set an ambitious goal to raise $30,000 to help fight CF. It's a cause that hits close to home for many in our community, and the turnout was a heartwarming testament to the collective spirit of IST.

IST’s Great Strides

Fundraising, especially in such significant amounts, is no small feat. Yet, the dedication and creativity of our team members proved that when a community comes together for a noble cause, nothing is out of reach. Here's how we made it happen:

Individual Participation: To receive an IST CF shirt and walk in a local event, employees created a walk page and asked their community to contribute to their campaign. This tangible goal motivated participation and gave everyone a clear target to reach.
Vacation Opportunities: To add a bit of excitement to our fundraising efforts, we organized two special drawings. Lucky participants had the chance to win a vacation to Atlantis in the Bahamas or a luxurious two-night stay at the Marriott in Atlanta, GA. These incentives not only bolstered our fundraising efforts but added an element of fun to the campaign.
Chili Cook-Off: Our corporate office raised the heat with a chili cook-off, engaging our team members' competitive spirit and culinary skills for a good cause.
Wellness Through Fitness: Regional Operations Manager Darrin Brennan took a unique approach by offering fitness coaching, turning personal wellness into a communal benefit. All proceeds went towards our CF fundraising.
Nationwide Walks: IST members joined walks across the nation to support those battling CF, embodying the essence of unity and shared purpose.

Our primary strategy, however, was reaching out to our generous community—friends, families, and colleagues who have supported us in the past and continue to do so. Through these collective efforts, we inch closer to our goal, demonstrating the power of community and the impact of combined efforts.

The Impact

The significance of our fundraising efforts goes beyond the monetary contributions. It's about making a real difference in the lives of those affected by Cystic Fibrosis. This year, IST raised $21,574 for the Cystic Fibrosis Foundation. The funds raised contribute to life-saving research, medical advancements, and support services for CF patients and their families.

It's a reminder that when we come together, we can overcome challenges and positively impact the world.

Until It’s Done

Our commitment to helping our communities and supporting causes like the Cystic Fibrosis Foundation goes beyond a single campaign. It's woven into the fabric of our culture and values.

We encourage our employees, clients, and the broader community to continue this spirit of generosity. Together, we can pave the way for a future where CF no longer stands in the way of those affected leading full, thriving lives. Thank you to everyone who has walked this path with us—here's to continuing the fight, one step at a time.

Learn more about supporting the Cystic Fibrosis Foundation and being a part of positive change. Your support, whether through time, donations, or spreading awareness, is invaluable. Together, we can make a difference. Thank you for all you do.

Welcome Ed Fiducia, Regional Vice President, eDiscovery in Dallas, TX!

Fri, 21 Jun 2024 12:14:23 GMT

Employees

Welcome Ed Fiducia, Regional Vice President, eDiscovery in Dallas, TX!

Throughout his 30+ year career in the legal technology space, Ed has been a technology expert while also possessing a solid understanding of the legal discovery process – a rare combination. Beginning with document coding in the early 90’s, through the evolution of database creation, e-discovery, hosted applications and concept search technologies, Ed has worked in virtually every aspect of the industry. Ed works with clients to customize review workflows and determine appropriate e-discovery solutions from both a technology and Discovery Management standpoint.

How to Talk About AI

Fri, 21 Jun 2024 12:07:33 GMT

Innovate & Integrate

The legal landscape is evolving rapidly, driven by the rise of Artificial Intelligence (AI) in litigation . As data continues to explode in our digital era, legal experts face the challenge of managing vast amounts of information. AI emerges as a vital ally, unraveling insights from data to support intelligent decision-making.

Despite its crucial role, AI discussions in litigation can seem complex, leaving professionals unsure where to begin. This article is IST's guide to demystifying AI, with our five key takeaways to dive into and start strategizing it for your operation.

1. AI by Another Name

For those immersed in the world of litigation, the advent of AI may appear to be a recent phenomenon. However, AI's involvement, particularly in eDiscovery, has been a silent yet powerful force for many years. Technology-Assisted Review (TAR), a form of machine learning, represents one of the earliest AI applications in the legal field. TAR employs algorithms to predict the relevance of documents, streamlining the often laborious process of document review . By recognizing these existing AI applications under different monikers, legal professionals can ground themselves in the knowledge that AI is an evolution rather than a revolution in their practice.

2. Starting Small is OK

Integrating AI can be intimidating, especially for smaller law firms with limited resources. However, it's crucial to understand that adopting AI in litigation need not be an all-or-nothing endeavor. Small, incremental steps are not only acceptable but are often the most practical approach. Auditing which areas of your practice could most benefit from AI intervention can provide a clear starting point. For example, a firm regularly handling large-scale commercial litigation might prioritize AI solutions that ease the burden of document management, whereas a smaller firm might initially focus on AI tools for case research and legal analysis.

3. AI Will Not Replace Your Job

A pervasive fear among many legal professionals is that AI will supersede the need for human expertise. However, the reality is quite the opposite. AI should be viewed as a complementary tool that enhances, rather than replaces, the work of legal teams. By accepting AI's role, professionals can leverage its capabilities to handle arduous, time-consuming tasks, allowing them to allocate their valuable time to higher-level strategic thinking and case preparation.

4. AI is Here to Stay

The discussion surrounding AI in litigation has evolved from mere speculation to practical application. Firms that have yet to engage with AI technology must come to terms with its permanence in the legal sector. Looking to the future, it's clear that AI in litigation will only become more sophisticated and widespread. Accepting this reality empowers legal professionals to make informed decisions about the technology and begin laying the groundwork for its future integration within their practice.

5. Outsourcing Is Your Guide

For legal professionals beginning their AI journey, outsourcing to experienced eDiscovery providers can be a strategic move. These providers offer not only advanced AI tools and technology but also expertise in implementing and utilizing these innovations. By outsourcing specific tasks or projects, IST Management can help firms explore AI's potential while remaining focused on their core competencies. This approach ensures a smooth transition to integrating AI within your workflow and allows for a scalable, cost-effective solution.

AI is not the future; it's the present reality of litigation. Engaging in discussions, educating oneself, and strategically adopting AI tools keep legal professionals relevant and enhance their capabilities. By acknowledging and actively addressing AI's role in litigation, professionals can maintain a competitive edge and deliver superior service to their clients. Embrace the conversation - dive in, absorb, and harness the power of AI to enhance your operation!

How to Stay Afloat in eDiscovery Today

Fri, 14 Jun 2024 20:59:40 GMT

How small firms can achieve great results with IST Management

A recent ACEDs poll identified 2023's challenge for most legal professionals- modernizing operations with new technology while maintaining strict budgets. Achieving the two can be a daunting, uphill battle for those familiar with this predicament. For attorneys tasked with multiple cases and fast turnarounds, the goal of leveraging AI tools and other technology is attractive. Still, it requires time to master, leaving firms stuck with manual processes that aren't competitive in today's industry. Businesses are hesitant to increase expenses in our present economy, and investing in the right eDiscovery service means wading through numerous vendor support options.

The odds can feel stacked and uncertain for smaller firms operating with modest budgets and team sizes. Fortunately, there are options specifically posed to bulk up a team's technology and size to contend against any competitor. Considering an eDiscovery vendor that provides full support and flexible pricing will make the difference in acknowledging and powering beyond the present challenge.

SaaS solutions for tackling eDiscovery

eDiscovery in the cloud is amenable to achieving greater agency and, ultimately, more capital. However, it requires a heightened understanding of every tool available within a platform to gain its total efficiency. Further, its immediate availability allows firms the opportunity to expand their casework and improve service levels. For vendors offering a SaaS eDiscovery model, cost and time become negotiable, and full support and insight, certain.

IST Management's SaaS eDiscovery solution gives firms access to precisely what they need for their service and supplies additional team members to make any case successful. Led by experienced project managers, IST's service can position support to keep business moving alongside advanced technologies for litigation. Project managers consult clients from the onset, aligning needs with effective solutions and generating faster workflows. IST's service includes every step of the litigation process, from collection to deposition, so no action is overlooked, and firms build a partnership with one vendor versus multiple.

With this option, firms of any size can offer a defensible service for any case at a price that doesn't leave attorneys weighing quality over cost. In turn, they can profit by providing their clientele with a heightened service and generating increased revenue.

Managed Service Agreements

Managed Service Agreements translate to transparency in eDiscovery cost. The legal world pivots quickly, meaning even the most liberal budget can be cause for concern. Consider how quickly data has grown in the last five years or the rapid acceleration AI tools have offered eDiscovery. For many attorneys feeling like their operations are catching up with the industry, having a long-term solution for litigation support is invaluable.

MSAs are determined by data volume, offering a hugely discounted price per GB plan at a fixed monthly cost. Firms not only save money in hosting fees, but the contracted price also helps determine their clients' cost structure, guaranteeing a profit regardless of industry challenges.

The added efficiency resulting from project managers included in IST's partnership increases service times and strengthens workflows. Vice President of Legal Solutions Greg Caraway offers, "We can provide the top-level technology, and then we can personalize it to what the client needs. We can provide that for them, not only the technology but also the people."

Rising Above Future Challenges

Technology will undoubtedly continue to influence how litigation operates, but people driving the technology will remain the highest determinant in which firms will be successful in 2023 and beyond. SaaS eDiscovery provides a lifeline through a partnership that collectively succeeds. Leveraging technology and maintaining budgets can be achieved by investing in a vendor who not only offers an eDiscovery solution but also drives the process. IST Management's litigation support service can help alleviate legal stresses by bringing even the modest firm to the head of the competition.

You can learn more about IST's competitive eDiscovery service and partnership here.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients.

What to Know About Document Review

Tue, 11 Jun 2024 19:23:58 GMT

Whether you realize it or not, your data footprint is growing. In the event of litigation, this overflow could cost you immensely. The key component to maximizing your dataset and efficiently targeting pertinent information lies in the document review team, its processes, and your knowledge of how to prepare. This white paper explains what you need to know about document review, how to prepare for a project, and the benefits of outsourcing it to Managed Review .

What is Document Review?

A critical stage of litigation, document review involves sifting through and analyzing pertinent data and documents. Its aim is to 1. Identify internal documents crucial to a case, and 2. Fulfill legal obligations by providing relevant documents requested by the opposing party for litigation. Regardless of instance, the workflow follows: preserving, identifying, collecting, examining, processing, reviewing, and analyzing.

During this process, attorneys must thoroughly review all collected data, including disorganized files like email or data from disparate devices. This proliferation of data continuously accumulating poses a real challenge for legal teams in conducting a prompt, cost-efficient review, demanding greater technology and infrastructure to compete.

Why is Document Review Essential?

Typically, one of the reasons for document review is to fulfill legal obligations when opposing parties request relevant documents during litigation. The term 'relevant' is pivotal here. Review attorneys must ascertain which documents are relevant, some of which may be privileged and would be withheld. Distinguishing these documents, which you intend to withhold from the other party, is paramount, requiring document review.

What about Large Language Models (LLMs) in Document Review?

Considerable speculation surrounds the potential use of large language models (LLMs) like ChatGPT in document review. With their capability to process text and generate natural language responses, LLMs may assume the power of a review team and serve to code documents as responsive or non-responsive, providing detailed explanations for their categorization.

However, as this technology develops, one must surmise the potentially overwhelming cost and risks that could affect legal proceedings. Moreover, the risk of AI not distinguishing between factual information and disputed claims in the documents is an area of concern. Even sophisticated AI systems struggle to trace back to sources, leading to potentially erroneous responses when adequate information is lacking.

A hybrid approach, combining Generative AI to analyze sample document sets while maintaining the bulk of the project with existing workflows appears to be a promising solution. Human oversight and leadership are critical to ensuring accurate and superior service as AI continues to evolve.

Current AI in Document Review

Many AI tools already enhance document review. From Technology-Assisted Review (TAR) frequently in use for most document review teams, to newer tools to maximize disparate data systems, a competitive service will already have technology in place. Image Recognition allows teams to search and interact with visual data; Text Analysis targets sentiment and key themes in document summarization to inform nuance strategies; and Named Entity Recognition streamlines the identification of relevant entities, enhancing compliance and swift data breach responses for clients.

These tools and more, aim to accelerate review processes, improve decision-making, and reduce human error. In tandem with Project Managers, these tools will guarantee an elevated service for any review case matter.

How is Managed Review Different?

IST's Managed Review (MR) oversees every stage of the review. Backed by a team of thoroughly vetted review attorneys, nationally sourced and acclaimed for their superior service, leading-edge technology aids in devising strategies and preparing documents expediently and efficiently. Using TAR to digitally classify documents based on reviewer feedback, reviewers can quickly identify and emphasize relevant information accurately.

The Managed Review team includes project managers to ensure an exemplary output for every document review project and to align client communication with a productive workflow for one project to a full end-to-end eDiscovery journey.

Kickstarting your Journey

Set Your Goals and Devise a Strategy

Whether you’re conducting review for litigation, an internal investigation, due diligence, or myriad other reasons, it's important to precisely ascertain your expectations and communicate them to the Project Manager and/or review team.

Consider Your Data Set and Cost

The primary cost of document review is linked to data volume, in addition to expertise and workflow needed. A smaller ESI collection implies less review and reduced project expenses. So, how can you identify important data before investing time and money in review? A competitive eDiscovery vendor may provide ECA to help determine the potential project cost.

Consult with a Project Manager

It's advisable to consult the team handling any case matter. This ensures your objectives are met and enhances communication. IST's Managed Review team excels at this integrated approach and can guide you through the entire eDiscovery journey. This choice can improve the overall workflow by eliminating disjointed communication and creating a seamless transition from collection to review, all at a competitive price point.

Document Review is a paramount phase in litigation, demanding the meticulous examination of data with expertise. Each project varies. Outsourcing to a leading eDiscovery vendor like IST's Managed Review can provide a flex team with adaptable solutions for any data set. The potential application of Large Language Models (LLMs) represents the next frontier, promising enhanced efficiency but requiring careful implementation to mitigate risks. The guidance of experienced review attorneys and the strategic use of technology are indispensable in navigating this complex terrain.

IST's Managed Review epitomizes the fusion of expert legal insight with cutting-edge technology, ensuring that each document review project is executed with precision and efficiency. By setting clear objectives, understanding the intricacies of your data set, and consulting with seasoned professionals, your organization can achieve a streamlined, cost-effective review process that not only meets legal obligations but also safeguards your interests.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients. Consider IST’s outsourcing partnership here.

Implementing Success with IST in 9 Steps

Wed, 05 Jun 2024 12:59:42 GMT

Spotlight on Technology

IST's Complete Guide to Implementation

At IST Management , we understand that each client and implementation process is unique. However, our tried-and-tested, flexible approach ensures the transition is seamless, efficient, and tailored to your specific needs. We're excited to share an inside look at our implementation process, during which we work side-by-side with our clients to deliver an optimized transition plan that adjusts to any timeline.

A Tailored Transition Plan

Our priority is to minimize disruption to your operations during the transition. We start by outlining a detailed schedule of events tailored to your needs, setting the stage for an on-time and successful implementation.

Our Nine-Step Successful Implementation Methodology

Our proven nine-step methodology guarantees a smooth transition for all parties involved;

1. Document Everything: The first step involves thorough documentation—an implementation manual contains all steps, deadlines, and necessary equipment details.

2. Assign a Senior Implementation Manager : This individual will remain dedicated throughout the entire process, ensuring that all current procedures are accurately documented and IST systems are effectively implemented.

3. Transition Period: We overlap with the current operation to document and validate all existing procedures and propose areas of improvement.

4. Weekly Meetings: Regular communication is vital. Our team meets with you every week to discuss progress and future action steps.

5. Daily Communications: Your Implementation Manager will provide frequent updates to keep you informed about completed actions and the day's events.

6. Choosing the Right Staff: Based on your company's needs, we decide whether to incorporate your current employees or staff with our team members. You, the client, will always have a say and be allowed to meet potential candidates.

7. Communicate with End Users: We help inform all your employees about the transition in advance to ensure everyone is on the same page.

8. Measure Your Success: We provide a comprehensive 30-day evaluation report to ensure we are exceeding your expectations.

9. IT Implementation: Our Technology team liaises with yours to ensure all security policies and requirements are met during the IST software installation. IST’s proprietary software IST Suite , ensures that every service is tailored to your operation and functions precisely how you envision.

At IST, we pride ourselves on being proactive, communicative, and flexible. We ensure that the transition is a seamless experience for you and your team. Our approach enables you to focus on your core business while we transition your facility management services smoothly and efficiently.

Want to Know More About IST's Services?

It MUST be Spring with IST's Fundraising

Tue, 21 May 2024 13:00:08 GMT

IST's Gives Back

Our decision to transition to quarterly initiatives has proven incredibly beneficial. This change allows our IST Family to focus our attention and efforts more singularly with each season, yielding greater support for the causes we care about.

RECAP: Our Q1 #GiveHealthy Food Drive

At the beginning of the year, we partnered with #GiveHealthy to host a virtual fresh food drive to battle food insecurity in America. In total, we raised 2,161 lbs. of fresh fruits and vegetables. Thank You to #GiveHealthy, the sites that participated, and to every one of the 25 donors who could make this happen!

Here are the final donation amounts:

Atlanta, GA (Georgia Food Bank Association): 861 lbs.
Boston, MA (Greater Boston Food Bank): 533 lbs.
New York City, NY (City Harvest): 515 lbs.
Philadelphia/Pittsburgh, PA (Philabundance): 229 lbs.
Chicago, IL (Greater Chicago Food Depository): 23 lbs.

Jumping into Spring with MUST Ministries

The spring season has brought many incredible opportunities for IST Gives Back to collaborate with MUST Ministries , our longtime partner, and teacher, in centering service through business. MUST's success in creating a positive community impact while bringing local businesses and organizations together inspires IST Gives Back's mission.

This month, our Events team assembled a Mother's Day Celebration for the fantastic moms at the Hope House . We are proud to support hard-working and selfless mothers of all backgrounds. Last month, IST hosted a Spring Fling celebration for families at the Hope House in Marietta, GA. From Bouncy Castles to Face Painting, attendees and volunteers shared a fun-filled afternoon under beautiful warm weather.

Since its opening in 2022, the Hope House has served countless families, continuing to grow in its ability to support housing insecurity in the greater Atlanta community. Within the Hope House is MUST's Family Resource Center, which provides a space for school-aged children to access technology, WiFi, and academic support. Last year, IST Gives Back supplied 130+ laptops to the Family Resource Center, and we continue to provide a minimum of 15 monthly.

On April 13th, IST was proud to be the presenting (three-star) sponsor at the "Grand Ole Roxy" MUST Ministries Giving Gala, which included a Live and Silent Auction. In addition to supporting the auctions, IST CEO and President Hal Blackman spoke of community, overcoming hardship, and the connections we can make that will last a lifetime alongside MUST Ministries CEO and longtime friend Ike Reighard.

IST's 2024 Great Strides CFF Campaign

In the second quarter of 2024, our annual Great Strides & Cystic Fibrosis Foundation Fundraiser began with the slogan "Fighting for Every Breath." With a month left in our campaign, we have raised half of our $30k goal and aren't finished yet! We are proud to continue hosting our annual IST Kids Fun Zone at the Atlanta Great Strides Walk on May 18th, 2024, in Suwanee, GA.

A key aspect of an effective fundraising campaign is developing creative ways to get the word out while building participation. At IST, we have always embraced the opportunity for service to bring our employees and teams together nationwide, developing relationships to support a single cause. As our campaign has grown each year, our Events Team, Marketing Team, and Managers have continued to create new ideas and strategies to promote our cause best and make a more significant impact.

Our outstanding corporate and operations leaders work to establish personable and lasting connections with clients, vendors, and any member of the IST Family. At the corporate level, we are grateful to partner again with Hilton Atlanta and Atlantis Bahamas to offer the opportunity to win a complimentary stay. In addition, we will be hosting a Chili Cook-Off with the no-hassle option to donate from a payroll deduction. At the site level, we celebrate our ROMs for their fundraising impacts: Regional Operations Manager Darrin Brennan developed a "Fitness Challenge" program to share his expertise and support Great Strides. Regional Operations Manager David Bednarz raised donations by hosting a "Jeans Day" for his employees.

If you'd like to help us reach our fundraising goal, please donate here!

Looking Forward to Quarter 3 (Q3)

In July, IST Gives Back will begin our Back-to-School Q3 Supply Drive. For the second year, we will partner with Ticket-To-Dream to provide necessary school supplies to foster children in our community. With so many burdens and trials facing children within the American foster system daily, being prepared for the school year is one IST Gives Back, and Ticket-To-Dream wants to make that much easier. With the custom online Target Registry, supporting our campaign is as easy as a couple of clicks from your phone. Thank You to all who support our various initiatives and efforts to impact our community positively.

Discover Your Data, Transform Your Case

Wed, 15 May 2024 19:41:25 GMT

Get to Know Your Data Early

ECA, or Early Case Assessment, epitomizes the craft of a seasoned trial lawyer. It's about swiftly analyzing and correlating scattered bits of evidence, brainstorming initial case strategies, and sculpting a litigation blueprint that drives the strategy to a successful resolution. At its core, ECA is the comprehensive skill set leveraged by seasoned litigators to take charge and forge a proactive path to victory.

Emails and other digital evidence have become ubiquitous in today's legal market, transforming the concept of ECA. It now represents a blend of process and technology as litigators grapple with vast amounts of information in both the physical and digital realms. As a result, the integration of effective eDiscovery strategies into ECA has become critical. Today's market offers a plethora of tools for ECA, legal hold automation, data pre-filtering, dashboarding, AI search term generation, and more.

Functionally, these tools propose to protect your case budget by reducing the number of documents that make it into managed review . However, this focus is a departure from the fundamental purpose of ECA – to gain insight and reduce risk by offering a necessary view of the substantive issues in the case.

The majority of ECA tools, constructed by software developers for eDiscovery project managers, streamline the process of deciding which data can be omitted before processing and which must remain for review and analysis. However, the strategic application of data still lies in the hands of the litigator. An optimal ECA tool should do more than just manipulate data - it should facilitate more informed, expedited decision-making by making pertinent data more accessible sooner.

The Strategic Lens of ECA

A great ECA tool must 1. preserve all data in its native state and 2. have sufficient computing power to interpret that data so that key concepts can be identified.

This enhancement in ECA takes the form of a text extraction processing phase ahead of formal data processing that translates the entire data set into a homogeneous, reviewable format. Until recently, the computing power to interpret data prior to true processing was non-existent, and litigators were forced to decide to trim large swaths of information without any insight into the finer points that may be contained within.

The evolution of computing power, along with eDiscovery vendors developing more user-friendly workflows, has led to modern ECA tools that enable litigators to clearly and easily see how concepts and themes intersect with crucial information during the early stages of an investigation. This is truly revolutionary when weighing the challenges of compliance with courts, risk/cost evaluation, case strategy creation, downstream cost savings, and adherence to each side's ethical obligation to ensure a matter is decided based on the best available evidence.

Today's litigators can filter out irrelevant data, increasing processing, production, and document review speeds while simultaneously applying case strategies and assessing litigation risks at the earliest possible stage. These tools enable litigators to collaborate internally or with external firms, helping prevent the unnecessary production of redundant and irrelevant documents. They can also alert corporate governance to potential compliance, ethics, and even criminal issues before they affect a business.

Conclusion

Our ECA tools from IST Discover-E, integrated within our user-friendly workflow, equip litigators with a powerful, adaptable, and insightful means for strategizing and gaining an advantage in the stringent timeline governing ECA activities. These tools can be applied to whole or partial data sets and executed quickly and consistently. Our expertise at IST Management allows us to forge strong partnerships with our clients and adapt our solutions to best suit their needs.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients. Consider IST’s outsourcing partnership here.

Competitive Package Services with IST Kiosk

Wed, 15 May 2024 18:01:59 GMT

Ep. 28: Competitive Mail Services: Rebuilding Package Distribution at Loyola University

On Outside-IN, Regional Operations Manager Charles Riddervold shares the power of IST's problem-solving partnership. Focusing on solving faulty package distribution services at Loyola University, Charles highlights the swift implementation of the MSPT system and IST Kiosk to streamline package pick-up from 15 minutes to under two. Beyond exceptional, adaptive technology, we discuss the synergy between technology, teamwork, and client-centric approaches in delivering superior service. 

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Supporting Our Military Community with PaYS

Fri, 10 May 2024 17:34:33 GMT

Hanging With Hal

Supporting Our Military Community with PaYS

Our value as a leading partner is one-part cutting edge technology, and another, I’d say even more challenging resource to find, our people. At IST, our leadership represents diverse experiences, talents, and perspectives to create something our competition cannot replicate. This last February, IST began an exciting new partnership with the U.S. Army’s hiring initiative PaYS , or Partnership for Your Success, connecting our military to civilian careers, and enriching our future teams.

Our partnership with PaYS will allow us to welcome veterans into an environment where their skills and experiences are not only recognized but highly valued. Transitioning from military to civilian life poses its challenges and, through PaYS, we're committed to bridging these gaps to ensure our veteran team members can effectively communicate their value to our organization and our clients.

We know that military veterans bring a remarkable set of attributes to the table, including discipline, and professionalism that contribute positively to our operations and customer service. Their training and experiences offer valuable lessons in adaptability, empathy, and effective leadership, all of which are highly relevant in the civilian roles they will assume at IST.

I am so grateful that we were able to formally celebrate this new partnership at HQ with Regional Operations Manager Charles Riddervold , who has served in the Army for 28 years. Charles spoke about his personal connection to this organization on our podcast Outside-IN last March and really drives how beneficial this partnership will be for IST for years to come. PaYS, in addition to our other military recruitment programs GEMS and MSEP , will place amazing candidates to career opportunities and ensure IST to constantly growing with leaders.

As we approach Memorial Day, a time of remembrance and gratitude for those who have served and sacrificed for our country, this partnership takes on even greater significance. It shows our commitment not only to honor the memory of the fallen but to extend our support to those who return home. By aligning ourselves with PaYS and focusing on providing meaningful career opportunities to our military community, we send a powerful message that we are a company led by proven leaders.

Enhancing Package Pick-Up with the IST Kiosk

Mon, 06 May 2024 14:11:43 GMT

Spotlight on Technology

Universities nationwide have found their preferred solution for package pickup in the IST Kiosk - a product guaranteed to revolutionize how we handle high-volume mail. Though the advantage is clear for educational institutions, the IST Kiosk has proven versatile and uniquely designed to adapt to package services for retail, hospitals, and much more.

If reducing clutter, speeding up mailroom processes, and enhancing user experience are on your wishlist, consider the IST Kiosk your proven solution.

Simple Solutions

When customers arrive at the mail center, they can self-check-in at the IST Kiosk. This process immediately notifies the IST support staff working back-of-house operations via a printed ticket that lists all the customer's packages ready for pickup.

The digital dashboard keeps the customer visually informed about the progress of their package. This way, customers have complete visibility of the process right from the moment they check-in to the notification alert that their package(s) are ready for pickup at the Customer Service Station.

What sets the IST Kiosk apart is its integration with the client's existing badge systems and IST Package Track Software. Tracking each step to a specific ID resolves common bottlenecks in package distribution and automates the package check-out processes without sacrificing security while significantly reducing wait times.

Adaptability Beyond a Mailroom

For environments dealing with high-volume package distribution , the IST Kiosk can quickly bring order to your processes with a design that doesn't detract from the brand aesthetic. Elevating customer processes to a dashboard invites clientele to participate in each step and maximizes your support staff's productivity.

Consider a warehouse retailer that experiences long check-out lines and workflows focusing on one goal at a time. The end product is a lengthy, unsatisfactory experience for your customers, regardless of the product they'll ultimately take home. With the IST Kiosk, customers can easily check-in and monitor their package retrieval, and staff can focus on multiple items simultaneously.

The IST Kiosk's ability to integrate badge IDs or personal identification into its workflow heightens the security of received items and traces any missteps to the individual client. Should any error occur, users can target it quickly and focus on the resolution while keeping operations steady. Beyond package retrieval, the IST Kiosk can enhance any workflow. By allowing the customer to be a part of the process, any task or need is efficient.

A Valued Solution

The IST Kiosk isn't just a product; it's a value-added solution designed to reduce wait times and eliminate mismanaged space, backlogs, and lost packages. It creates a digital tag that allows accessible parcel tracking from the moment it enters IST's care to the delivery time, providing the best client experience year-round.

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Welcome Belen Ramirez, Regional Operations Manager for Southern California

Mon, 29 Apr 2024 16:48:45 GMT

Employees

Welcome Belen Ramirez, Regional Operations Manager for Southern California

Belen Ramirez is the Regional Operations Manager for IST Management Services. She has over 26 years of Operations and Management experience and 17 years in Facilities Management. Belen spent 7 years at Pitney Bowes Management Services while working her way from an onsite position to an Area Manager role. After leaving Pitney Bowes, she spent the majority of the next 9 years at Ricoh Managed Services as an Area Operations Manager servicing accounts in the legal, commercial, financial and insurance sectors. Belen has Operational responsibility for Southern California.

Welcome Naeem Qazi, Regional Vice President for Northern California

Mon, 29 Apr 2024 16:41:26 GMT

Employees

Welcome Naeem Qazi, Regional Vice President for Northern California

Naeem Qazi serves as the Regional Vice President of Facilities Management at IST Management Services in Northern California.

With an extensive professional journey spanning over 30 years, Naeem has cultivated expertise in client relationships, operations, implementation, and sales management of on-site services, particularly for Fortune 500 Enterprise clients. Drawing from a diverse background that includes key roles at Ricoh USA, Sears Holdings, and Best Buy, he has consistently excelled in both operations and sales capacities.

Naeem's decision to join IST Management Services was fueled by a desire to contribute to the growth of a robust outsourcing company dedicated to delivering unparalleled service and customer satisfaction. His wealth of experience and proven track record align seamlessly with IST's commitment to excellence.

Passionate about crafting effective solutions, Naeem focuses on driving success for IST clients in Northern California. Beyond the professional realm, he finds joy in travel and cherishes moments spent with his wife, children, and close family. Recognizing the significance of both his personal and professional networks, Naeem values the strong connections within his family and work family alike.

27 Years of Innovation and Community at IST

Mon, 29 Apr 2024 16:02:35 GMT

Hanging With Hal

IST’s Game-Changing Virtual Site Audits

April marks IST's 27th year as The Company with Passion . During this period, our growth has been exponential, as we have pioneered technologies that have not only endured but also effortlessly adjusted to meet the demands of any industry. Despite how expansive of a company IST has become and will continue to grow, our strong sense of community has never wavered. That is our greatest accomplishment.

I take pride in having collaborated with many of you for years and witnessing the successful trajectory of your careers. Last month at our corporate office, we celebrated Amie Crawford's 25th year and Sydney Ayer's 10th year at IST. These kinds of milestones are unique in our modern working environment.

Realizing that numerous individuals have discovered a sense of belonging at IST is a highlight of my role as a CEO. It is this sense of community that has enabled us to achieve a great deal over our 27 years of operation.

First Quarter Campaign: Addressing Food Scarcity with #GiveHEALTHY

Our Quarter One campaign, in partnership with Give Healthy , was a success! We exceeded our goal of raising 2,000 lbs. of food by February, and our final number at the end of March was 3,000, not including the cans of food donated to local food bank organizations throughout the country. I am deeply passionate about addressing food scarcity. No family should feel insecure about their next meal. I want to thank everyone for contributing to this initiative by donating to Give Healthy and bringing in canned foods.

Our next campaign is already underway, supporting the Cystic Fibrosis Foundation for our 13th year. Our goal this year is to raise $30,000! I encourage everyone, from our corporate teams to every facility we manage, to get involved and learn more about this essential organization and cause. You can even win a trip; learn more about it here!

IST is the Title Sponsor for this year's MUST Giving Gala

IST is proud to be this year's Title Sponsor for MUST Ministries ' Giving Gala. MUST has been a part of IST's story from the very beginning, having Dr. Ike Reighard as a personal mentor who encouraged my first steps of starting a company, to now serving as IST's Chief Ethics Officer. IST is fortunate to support various MUST projects each year; from monthly Chromebook donations to Hope House to many drives we participate in to help families experiencing homelessness. The returns have been remarkable. This partnership has made us better community members and, ultimately, greater leaders.

As we embark on IST's 27th year, I want to express my gratitude to all of you for your hard work, dedication, and unwavering commitment to our company's mission. Our innovation will not be measured by profit margins alone but by the depth of our humanitarian initiatives and the authenticity with which we serve our community. Thank you for all you do.

AI at IST’s Discover-E

Thu, 25 Apr 2024 19:31:45 GMT

Innovate & Integrate

Firms and businesses are prioritizing Artificial Intelligence (AI) in their future implementations, and IST Management is excited to connect them to our AI offerings that prove the value of our partnership. Recent advancements in AI pose unprecedented opportunities to unlock deeper insights from data and revolutionize business. Here is our guide to some of the AI tools at IST Management.

1. Image Recognition Beyond Categorization:

Image recognition technology has come a long way from simply categorizing images. This powerful tool is set to revolutionize how businesses interact with visual data. By streamlining the discovery process and enhancing analytical depth, companies can extract valuable insights from vast repositories of visual information efficiently.

2. Text Analysis to Enhance Communication:

Text Analysis goes beyond the surface to understand the sentiment of the text. Key themes are highlighted across document sets, including document summarization and linguistic diversity. By harnessing these capabilities, organizations can derive more nuanced strategies and make better-informed decisions.

3. Bridging Barriers with Language Translation:

Language translation eliminates language barriers, ensuring the preservation of critical information during global operations.

4. Enhancing Compliance with Named Entity Recognition:

Named entity recognition (NER) is a pivotal tool that lays the groundwork for enhanced compliance and swift data breach responses. By accurately identifying and categorizing entities within text data, businesses can efficiently address regulatory requirements and respond promptly to privacy compliance challenges, mitigating risks and maintaining regulatory compliance.

5. Targeting Multimedia Content with Speech-to-Text:

Speech-to-Text technology unlocks the full potential of multimedia content by converting spoken words into a searchable resource. This capability eliminates wasted time manually transcribing audio or video content, leveraging spoken information for various purposes, including data analysis, content indexing, and searchability.

6. Categorizing with Video Content Indexing:

With the proliferation of video content, advanced AI-powered video content indexing tools have become indispensable for seeking actionable insights from raw video data. By automatically analyzing and indexing video content, organizations can focus their attention where it matters most, uncovering valuable insights to drive informed decision-making and strategic initiatives.

Artificial Intelligence, paired with leading expertise, is revolutionizing eDiscovery to be more efficient and tailored to every specific case matter. As strategy derives more and more from data, having advanced tools to understand its meaning faster and clearly will separate the good from the great. IST Management is excited to be a part of the conversation and continue our path to sourcing the best workflows for litigation support for today's market and the future.

Inside Cybersecurity: Unmasking Human Error & Safeguarding Your Data

Mon, 15 Apr 2024 20:30:41 GMT

Ep. 27: Inside Cybersecurity: Unmasking Human Error & Safeguarding Your Data

On Outside-IN, Sean, IST's IT Security Engineer II and an IT infrastructure and cybersecurity expert discusses the human element in securing IT systems. Sean stresses user awareness training, vigilance against phishing, and the evolving tactics of threat actors in cybersecurity. We also touch on AI's dual role in cybersecurity - from DeepFakes risks to behavioral analytics benefits. The conversation dives into data security, privacy nuances, and legal governance. Sean shares security tips, including unique passwords and multi-factor authentication. Stay ahead of cyber threats and take actionable steps to improve data security on Outside-IN.

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Navigating Conflicts of Interest

Thu, 11 Apr 2024 16:04:45 GMT

The Importance of Law Firms Knowing Venture Capital Firm Ownership of eDiscovery Vendors

In the intricate landscape of legal representation, maintaining transparency and integrity is paramount. Law firms entrusted with safeguarding the interests of their clients must navigate potential conflicts of interest with utmost care and diligence.

One often overlooked yet critical aspect is the ownership structure of eDiscovery vendors, particularly in relation to venture capital firms. Understanding these connections is essential for law firms to uphold ethical standards and ensure the integrity of their client representation.

The Impact of Venture Capital Risks on the Legal Sector

Venture capital firms play a significant role in the funding and development of various industries, including legal technology. As such, many eDiscovery vendors may have ties to venture capital entities, which can potentially lead to conflicts of interest for law firms. When a law firm engages an eDiscovery vendor without knowledge of its ownership, it risks inadvertently aligning itself with entities that may have conflicting interests.

The implications of such conflicts can be far-reaching, particularly concerning client confidentiality and the duty of loyalty. If a law firm's chosen eDiscovery vendor is owned or significantly funded by a venture capital firm with interests adverse to those of its clients, it could compromise the integrity of the legal process. Clients may rightfully question the impartiality of the firm and the confidentiality of their sensitive information.

Evaluate Conflicts of Interest

To mitigate these risks, law firms must proactively identify and assess the ownership structures of their eDiscovery vendors. This includes understanding the relationships between vendors and venture capital firms, as well as any potential conflicts of interest that may arise. By conducting thorough due diligence, law firms can uphold their ethical obligations and maintain the trust and confidence of their clients.

One viable solution to mitigate conflicts of interest is outsourcing eDiscovery services to privately owned firms such as IST Management. Privately owned vendors operate independently of venture capital influences, reducing the likelihood of conflicts arising from competing interests. By partnering with IST Management , law firms can minimize the risk of unwanted conversations with clients regarding conflicts of interest and ensure the confidentiality and integrity of the legal process.

Consider Outsourcing

In conclusion, the ownership structure of eDiscovery vendors, particularly in relation to venture capital firms, is a critical consideration for law firms seeking to uphold ethical standards and avoid conflicts of interest. By understanding these connections and proactively managing potential risks, law firms can maintain their clients' trust and confidence while upholding the legal profession's integrity. Outsourcing eDiscovery to privately owned vendors like IST Management provides a strategic approach to mitigating conflicts of interest and safeguarding the interests of all parties involved.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients. Consider IST’s outsourcing partnership here.

5 Ways to Have a More Sustainable Facility

Wed, 10 Apr 2024 16:03:04 GMT

Spotlight on Technology

In an age where environmental concerns are at the forefront of global discourse, sustainability has emerged as a critical aspect of corporate responsibility. For facility managers, the task of 'greening' your operation may seem overwhelming. However, the benefits of sustainability initiatives are not only environmental but also economic and social. Here are the top five ways you can make your facility more sustainable , benefiting your bottom line while reducing your environmental footprint.

1. Go Paperless

The Environmental Cost of Paper

Paper production is a significant driver of global deforestation and water consumption. In an organization where paperwork seems indispensable, going digital can be one of the most impactful sustainability moves.

How to Achieve a Paperless Office

Assess What Can Be Paperless: If you're not already using digital marketing materials to promote your services, you're wasting money and leaving a first impression that your operation isn't thinking green. At IST Management, we use digital slicks to promote our services and use iPads for proposals for in-person meetings. Our internal processes and those we implement on our sites also focus on paperless solutions, including management reports, payroll systems, billing, purchase order systems, and copy job submissions. Promoting sustainability as an organization starts with your own processes. We want IST employees to know that our talk matches our walk when it comes to how we handle business.

Embrace Electronic Document Management: This solution eradicates the need to keep paper documents long-term, and minimizes vulnerability in losing valuable information. Paper filing takes up precious space that ultimately costs more in the end. Moving to electronic document management, like IST's DocStor , can give you confidence that your filing is secure and compliant.

Dashboard Reporting: Instead of keeping tabs on paper, consider technology that focuses on real-time reporting on dashboards. IST's proprietary solutions remove the unnecessary and maximize real data to create a seamless workflow. From work orders that monitor the completion of tasks, conference room reservations, and package distribution technology like the IST Kiosk , we utilize dashboards and screens to share status updates instead of relying on paper.

The transition may take time, but the productivity gains and sustainability benefits are worth the effort.

2. Audit Your Energy Usage

The Case for Energy Efficiency

Energy usage, often a facility’s largest operational cost, provides significant opportunities for savings and sustainability. Conducting an energy audit is the first step to understanding your consumption patterns and identifying efficiency opportunities.

Implementing an Energy Audit

Assess Your Space: Utilize tools to monitor and report your energy consumption, such as HVAC systems with energy reporting features. IST's Integrated Facilities Management can assist in auditing and handling each service contract to get your operation up to speed.

Drive Less: If your operation involves delivery, consider incorporating technology that works smarter and limits wasteful activity. Secure locker systems complement mail and package delivery when daily pick-up isn't an option. Especially as work embraces hybrid working structures, secure locker systems can offer a reliable receptacle until recipients can pick up their deliverables.

Employee Engagement: Educate and involve employees in energy-saving practices, such as turning off lights and equipment when not in use.

3. Implement Recycling and Limit Single-Use Products

The Importance of Waste Management

Effective waste management through recycling and reduction programs helps the environment and supports better public health and community engagement.

How to Reduce Waste in Fun Ways

Start Recycling: Simplify the recycling process for employees and visitors by having easy ways to recycle common items at multiple locations. In addition to IST's recycling programs at its corporate office and service locations, IST works with printer/copier manufacturers to have depleted toner cartridges removed and recycled.

Bulk versus Single-Use: Incorporate bulk food and drink items so your workers can limit single-use products.

Embrace Swag: Providing reusable water bottles is an easy addition that allows you to include your brand and promote your company while encouraging greener practices from your team.

4. Upgrade Aging Infrastructure

The Efficiency of Newer Technologies

Aging infrastructure is not only prone to failure but is also often less efficient, consuming more energy and resources to operate. Upgrading can modernize your facility while lowering its environmental footprint.

Implementing Eco-Friendly Infrastructure

LED Lighting: Switching to LED bulbs can reduce lighting energy consumption by as much as 80%.

Smart Sensors: Using occupancy sensors to control lighting and HVAC systems reduces energy waste in unoccupied areas.

Equipment Maintenance: Regularly maintain equipment to assess if upgrades are needed and if energy is being wasted.

5. Use Greener Cleaning Products

The Hidden Hazards of Cleaning

Conventional cleaning products often contain harmful chemicals that are dangerous to the environment and human health. By swapping these for greener alternatives, facilities can reduce their chemical footprint.

Adopting Sustainable Cleaning Practices

Certified Environmentally Friendly Products: Look for certifications such as the EPA's Safer Choice label to ensure you’re using products that are less harmful to the environment.

Proper Disposal: Be mindful of how you dispose of cleaning products to prevent them from entering the ecosystem. Implementing these practices will create a healthier working environment and demonstrate your commitment to sustainability.

Implementing these practices will create a healthier working environment and demonstrate your commitment to sustainability.

The road to a sustainable facility is a series of small, intentional steps that, collectively, have a significant and meaningful impact. By going paperless, auditing energy usage, improving waste management, investing in eco-friendly technology, and using sustainable cleaning products, facilities can drastically reduce their environmental footprint and contribute positively to the planet. Not only do these changes enhance the public perception of your facility, but they also often result in long-term financial benefits. It's a win not only for the environment but also for your company's bottom line. Partnering with an outsourcing provider like IST Management clears the path for easier sustainability processes within your facility, amplifying your brand and helping you be a better steward for the environment.

Want to Know More About IST's Services?

Building a Thriving Business Beyond Sales

Wed, 20 Mar 2024 16:01:47 GMT

Innovate & Integrate

Over two decades ago, when I became part of IST Management Services, I transitioned from a global, billion-dollar company where I had been a General Manager, overseeing two divisions and a team of over 200 sales and operations professionals. Despite an accomplished career, I felt the organization had overlooked a crucial equation for success - employees are the fundamental product. Recognizing their accomplishments and contributions is essential for the overall company's success - their achievements translate to collective success.

My journey with IST Management began with a call from Joe Carroll, who presented the company's vision spearheaded by Hal Blackman, the founder, President, and CEO. The focus on employee recognition resonated with me, and I felt an instant connection. After touring IST sites and experiencing the groundbreaking technology and efficient processes (something none of our rivals possessed), I was thoroughly amazed. The unique company culture Hal and his team had established left a lasting impression, and before I knew it, I was on board, marking the best career decision I've made to date.

Throughout my career, I've realized the critical role that my team plays - they are instrumental to my success in sales and operations. My guiding principle, refined over 20 years at IST, is to hire only those I would gladly invite into my home - a mantra that has significantly fueled my success.

Client Services

When discussing sales, I believe that successful selling is a blend of timing, effort, luck, skill, perseverance, and wholehearted belief in the product. Sales professionals must strive to build lasting relationships while carefully balancing persistence and the potential to be seen as a nuisance. As long as you maintain the line between professionalism and friendship, you can cultivate client relationships that echo in harmonious business deals.

My strategy revolves around being a relationship professional who values reputation and integrity above all. Selling passionately and genuinely sparks a connection with clients, who in turn, want to learn more about your product and services. Personal connection is at the heart of sales - you need to connect with people and they need to reciprocate.

In summary, managing sales and operations at IST Management Services is rewarding because we have:

The most dedicated and impressive employees in the industry
Exclusive software that none of our competitors offer
Clear career progression paths at all levels
A president who believes in his employees, products, and the company
A consistent, client and employee-focused executive team

My journey with IST has significantly improved my life and that of my family. I am confident in our forward trajectory and believe that we will continuously enhance our success. Together, we grow and improve every day.

IST’s Game-Changing Virtual Site Audits

Wed, 20 Mar 2024 01:57:25 GMT

Hanging With Hal

IST’s Game-Changing Virtual Site Audits

Being a leader in outsourcing is one-part vision, and one-part, perhaps even more important, quantifiable results. At IST , we prioritize the supportive role we provide for our clients, and guarantee that our walk matches our talk, which leads to our new endeavor.

I am thrilled to share with you a significant milestone in our ongoing commitment to service excellence: the successful completion of our inaugural round of Virtual Site Audits.

In Q4 of 2023, we embarked on a journey to centralize our site audit process, with the primary goal of enhancing efficiency and streamlining operations. Led by our esteemed National Director of Operations, Charlie Merritt , this initiative marks a pivotal moment in our pursuit of operational excellence.

Key Highlights of our Virtual Site Audit Process:

Timing and Methodology: These audits are conducted quarterly and are deliberately unscheduled, ensuring a comprehensive and unbiased assessment of our sites. Using Microsoft Teams, we can conduct these assessments remotely, providing real-time insights into our locations' adherence to IST systems, technology, and Standard Operating Procedures.
Results and Transparency: Following each audit, results are promptly communicated to both our clients and the IST Leadership Team. This transparent approach fosters accountability and provides invaluable insights into our compliance progress. Furthermore, results are diligently uploaded to our My IST Support Center customer portal, ensuring accessibility and accountability at every level.
Bonus Opportunities: As a testament to our unwavering commitment to excellence, we have introduced bonus opportunities for our team members. These incentives serve as a catalyst for ensuring consistent and high-quality service delivery, further reinforcing our dedication to exceeding expectations.

2023 Manager of the Year is James Love

Each year, we recognize the achievements of our Regional Operations Managers and Operations Managers, and our Virtual Site Audit score factors into their nomination, along with evaluations from clients, employees, and end-users. This year, James Love , Operations Manager in Chicago, IL, is our winner with an overall score of 91.56 and will receive a $500 bonus! Please join me in celebrating James on this achievement.

The Virtual Site Audit stands as a testament to our unwavering commitment to raising the bar for service excellence. By harnessing the power of technology and innovation, we empower our team members to deliver unparalleled service experiences, each and every day.

Leveraging AI for Data Breach Response

Thu, 14 Mar 2024 21:17:59 GMT

Our digital landscape is a thriving environment for new and more nuanced data breaches. According to a study by Mandiant, 80% of large law firms in the US have been hacked since 2011. If we include businesses and corporations, the potential threat increases significantly. Consequently, organizations must arm themselves with tools and strategies to combat breaches effectively. Leveraging AI , particularly in the realms of Named Entity Recognition (NER) and contextual understanding of AI, offers promising avenues for swift recovery and better understanding on an organization’s data risk.

Understanding Data Breaches

On the surface, data breaches may seem like one isolated event, but the repercussions are costly. Regulatory frameworks like GDPR, HIPAA, and CPRA mandate severe penalties for organizations failing to secure data or disclose breaches promptly. This, in addition to investigation expenses and reputational damage, can severely delay ongoing business and impact growth for months.

Data breaches typically aren’t fully masterminded by bad actors but result from faulty human error. One misguided action may result in the creation of system vulnerabilities, insider threats, and targeted cyberattacks. Identifying and containing a breach can be a challenge with sensitive data spread across various systems and lengthy manual review processes. Some compromised data may be contained in unstructured data, making it more difficult to locate and identify. Having technology and processes in place to proactively respond is imperative for firms and businesses in a landscape where breaches aren’t just possible but likely. Named Entity Recognition (NER) technologies play a vital role in enhancing this process, by streamlining the legal process in responding to data breaches, and minimizing damage.

Understanding Named Entity Recognition (NER)

Named Entity Recognition (NER) involves machine learning algorithms that identify and categorize critical information in text, such as names, organizations, and Personal Identifiable Information (PII) like social security numbers or credit card information. Organizations can streamline legal response and categorization by automating this process, enhancing response times and accuracy.

The Benefits NER Can Have on Data Breaches

Rapid Detection: NER enables swift identification of indicators of compromise, reducing detection times and facilitating prompt response efforts.
Accurate Classification: NER can identify important PII, like dates of birth, SSNs, addresses, etc., producing a complete list of all entities affected and their associated data. This allows organizations to prioritize response actions efficiently, allocating resources effectively.
Streamlined Remediation: Named Entity Recognition automates remediation tasks, such as data masking, encryption, and access restriction, expediting the recovery process and minimizing disruption to business operations.
Continuous Improvement: Machine learning algorithms adapt and learn from new data, enhancing their effectiveness in detecting and mitigating evolving cyber threats over time.
Regulatory Compliance: NER aids organizations in complying with regulatory requirements such as GDPR and HIPAA, ensuring the protection of sensitive data and mitigating legal risks.

Gaining Insight into Employee Engagement

Contextual understanding of AI complements Named Entity Recognition by identifying potential security threats in employee communications. Analyzing sentiment helps gauge employee morale and job satisfaction, enabling proactive intervention to address underlying issues. can also benefit productivity. By analyzing employee feedback, organizations can use this tool to target job satisfaction and potential areas of growth.

Best Practices for Data Security

Tools are only as defensible as those wielding them. In addition to applying AI tools like NER, organizations should:

Conduct comprehensive employee training in cybersecurity awareness.
Implement multi-factor authentication.
Encrypt sensitive data to mitigate risks of compromise.
Develop an incident response plan to streamline breach response efforts.

Conclusion

Data breaches significantly threaten organizations across industries, necessitating robust response mechanisms. Leveraging AI, particularly Named Entity Recognition and Sentiment Analysis, offers promising avenues for enhancing breach response, and mitigation efforts. By embracing these technologies and adhering to best practices in data security, organizations can effectively safeguard sensitive information, mitigate risks, and uphold customer trust in an increasingly digital world.

IST Discover-E aids legal teams in making the right decisions for their clients as they work towards a winning decision. Our core business has always been providing integrated software and professional support services specializing in corporate and legal clients. Further, IST provides National support for our eDiscovery services with experts in eDiscovery recruited from AM Law Top 100 firms. Our Project Managers are excellent not just for their expertise in managing eDiscovery projects but also for their attention to our clients' needs throughout the project lifecycle.

IST’s New Partnership with PaYS (Partnership for Your Success)

Wed, 13 Mar 2024 14:09:46 GMT

Ep. 26: IST’s New Partnership with PaYS (Partnership for Your Success)

Regional Operations Manager and Army Veteran Charles Riddervold shares his experience with the Partnership for Your Success (PaYS) program, an initiative by the United States Army to help veterans transition into civilian careers, and IST's brand new partnership.

Sourcing military veterans for career opportunities highlights their strong work ethic, leadership skills, and commitment to excellence. On Outside-IN, we touch on the misconceptions about the military, the importance of leadership training, and the role of creativity in finding innovative hiring solutions.

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Checking-In to Your Future Office: The Rise of Hoteling

Tue, 05 Mar 2024 14:28:56 GMT

Spotlight on Technology

In the ever-evolving landscape of facilities management , the concept of hoteling office spaces has become a more appealing option to promote workplace flexibility and efficiency. Where traditional offices were once stationary and singular in ownership, today’s audience may want something more dynamic, and facility managers seek space optimization. Whether you’re considering hoteling office space or skeptical, the opportunity may be advantageous to your organization.

Advantages of Hoteling:

Get the Most Out of Your Space: As organizations offer hybrid work schedules, managers can maximize their office real estate through hoteling and create new spaces for team collaboration. Partners offering hoteling for clients can access Space Planning applications to assist in organizing their hoteling schedule and adjusting their courier services to support staff.

Employee-Empowered Work Stations: The modern workforce values flexibility and ownership in their work environment. Hoteling is a great opportunity to create a fluid space where employees can opt for more collaboration and support staff can personalize stationed desks with various amenities.

Concierge Services: Hoteling can enhance concierge services within an office space. On-site staff can sanitize and place personable items at reserved desks, showing the value in the details of a partnership with heart. Senior Vice President and Partner Kim Oleniacz shares how IST is tailoring their facility management offerings for hoteling. “They sign up for a location. We have lockers to store their personal items. We wipe down and set up their space and then when they're done for the day, we come back in, we clean that all up, we pack everything up and then put it away for the next time that they come in.” The value is in the name, hoteling, referencing the amenities one may experience at a hotel. By amplifying your concierge to support this work model, managers can elevate the office to level of a luxury hotel.

Cost-Savings: Ultimately, cost-savings is what facility managers are looking for when implementing change. Hoteling office spaces can help organizations reduce costs associated with office space and resources. By implementing a shared desk model, companies can optimize their space utilization and potentially downsize their office footprint, resulting in significant cost savings. Additionally, hoteling office spaces can help reduce the environmental impact of traditional office setups by minimizing the use of resources such as energy, furniture, and office supplies.

Considerations for Hoteling:

While hoteling offers numerous benefits, it also presents unique challenges that facility managers should address.

Auditing Available Resources: Managers should ensure equitable access to resources and amenities for all employees. Having reliable reservation systems and protocols is paramount to prevent conflicts over desk availability and guarantee a smooth booking process for employees.

Auditing Employee Interest: Crowdsource your workforce and confirm their interest in more collaborative spaces. Equally, consult leadership that the current hybrid schedule will remain before expensing the resources needed to make hoteling effective.

Consult with an Outsourcing Partner: To implement hoteling successfully and add technology to support this change, consider the value of an outsourcing partner that can easily adapt technology to meet your specific office space.

The rise of hoteling office spaces represents a significant shift in the way workplaces are designed and managed. In 2024, 75% of organizations plan to reduce their overall office footprint through hoteling. By embracing this flexible and adaptable approach to office design, organizations can optimize space utilization, promote workplace flexibility, and reduce costs. However, it is essential for facilities managers to carefully plan and manage hoteling office spaces to address potential challenges and ensure a positive experience for employees. As the workplace continues to evolve, hoteling office spaces are poised to play a central role in shaping the future of facilities management.

Service That Stands Out

Tue, 27 Feb 2024 21:59:46 GMT

Hanging With Hal

Service That Stands Out

Each February, in celebration of Valentine's Day, I like to reflect on our customer service, which focuses on IST's mission to build lasting partnerships. Our industry often defines us by metrics, KPIs, and deliverables. While these are essential to our success, they are merely the framework. The soul, the essence, lies in how we serve – with heart.

At IST Management, we don't just offer the best solutions for facilities management and litigation; we nurture relationships. Every contract we sign, every facility we oversee, and every legal challenge we address is an opportunity to make a positive impact. When we approach our work with this mindset, we create experiences that resonate on a deeper level.

Leading with Empathy

Empathy is more than a buzzword; it's a guiding principle. It's about listening actively, understanding our clients' needs, and responding with solutions that address their unique challenges. Whether it's a complex legal or facilities management concern, our clients trust us to have not only the expertise but also the heart to guide them through.

2023 Eagle Winners

I am delighted to share our winners for our 2023 Eagle Trophy Award ! These standout individuals are all-stars in bringing heart to service and leaving lasting impressions on their clients.

Please join me in congratulating:

Client Evaluation EAGLE TROPHY Winner: Samuel Saldana, Taco Bell, CA (Pictured Top Left)
Employee Evaluation EAGLE TROPHY Winner: Bryan Williams, Charlotte Arena Operations, NC (Pictured Top Right)
End User Evaluation EAGLE TROPHY Winner: Richard Madden, American Assoc. of Medical Assistants, IL (Pictured Bottom Left)
Site Audit EAGLE TROPHY Winner: Brenda Ethridge, Newmark NELX Alpharetta, GA (Pictured Bottom Right)
Overall Survey EAGLE TROPHY Winner: Samuel Saldana, Taco Bell, CA (Pictured Top Left)

A s we navigate the evolving technological landscape of our industry, let's keep the human element at the forefront. Let's celebrate the small victories – the smile of a satisfied client, the gratitude expressed after resolving a challenging issue, or the trust bestowed upon us for another year of partnership. Remember that behind every service we share, there is a human story. Let's continue to provide the best partnership with heart.

The Power of Partnership

Tue, 27 Feb 2024 21:24:07 GMT

IST's Gives Back

At IST, February is a month for reflection on what service means. Our CEO & President, Hal Blackman, details, "In celebration of Valentine's Day, I like to reflect on our customer service, which focuses on IST's mission to build lasting partnerships. The soul, the essence, lies in how we serve - with heart. " This business philosophy seamlessly translates to our commitment to meaningfully connecting with our communities. At our core, we understand the power of creating relationships and partnerships centered on shared goals and passions.

PaYS Partnership

On February 1st, IST Management signed an exciting partnership with the Partnership for Youth Success (PaYS) Program in our Atlanta Corporate Cafe. Since 2000, PaYS has provided American Army, Army Reserve, Army National Guard, and ROTC Soldiers with the opportunity to secure employment after their service. Washington D.C. Regional Operations Manager Charles Riddervold shared, "One of the hardest things a Veteran will do in their career is transition to a civilian career after their service or training is completed. As a 28-year U.S. Army and U.S. Army Reserve Veteran who served as a Drill Sergeant and Recruiter, this partnership is a full-circle way to give back to the U.S. Army that gave me so much in my career."

Hiring veterans through the PaYS Program brings IST team members who are motivated, dedicated, professional, and share a heart for serving others. Each participant is guaranteed an interview and a chance at employment with over 1,000 partnered corporations, companies, and public sector agencies. IST provides about 2,000 positions in more than 40 cities nationally with dynamic work environments, flexible schedules, upward career mobility, and a culture centered around service led with heart.

Q1 #GiveHealthy Digital Food Drive

Lastly, we introduce our 2024 Q1 campaign focus – fighting food insecurity in America with a digital food drive . Hunger is a huge health issue in this country, with 42 million people struggling to access healthy meals consistently. This year, IST Gives Back strives to share efficient and innovative ways we can join together for a cause. Historically, food drives have been one of the most popular forms of giving in America, focusing primarily on non-perishable, shelf-stable items. These items are not always, but often, highly processed and not nutrient-dense. Thanks to our partner, #GiveHealthy, anybody in our IST Family can digitally donate healthy, fresh food to food bank organizations in ten cities nationally. Until March 31st, our virtual fresh food drive campaign will work towards our 2,000 lb. donation goal. It's been over a month and we have already raised over 1,900 lbs. of fresh food, shared on IST's Facebook Page, here.

#GiveHealthy is a digital food drive platform allowing users to donate healthier options to local hunger relief organizations, considering each area's needs. The donation process couldn't be simpler: select the area you want to support, choose a food item by weight, and purchase. Once the drive is complete, Give Healthy will donate the food to the selected organizations.

Participating Cities & Food Banks:

Atlanta, GA - The Georgia Food Bank Association
New York City, NY - City Harvest
Westchester, NY & Connecticut - Neighbor to Neighbor
DMV - The Capital Area Food Bank
Chicago, IL - The Greater Chicago Food Depository
Pennsylvania - Philabundance
Texas - Houston Food Bank
California - Feeding America Riverside | San Bernardino)
Miami, FL - Feeding South Florida

Looking Forward to Quarter2 (Q2)

As we look towards the rest of the year, IST Gives Back maintains our goal of connecting communities and individuals to the causes that matter most. As we celebrate Black History Month and Women's History Month, we remember how much is possible when we band together despite our differences and because of how much we have in common. In April, we'll transition into our highly anticipated 2024 Great Strides Cystic Fibrosis Campaign. This year, Team IST is working towards a $30,000 fundraising goal! As always, our annual IST Kids Fun Zone will be ready for a magical day of snacks and superheroes at the Atlanta Walk on May 18th, 2024, in Suwanee, GA.

Expecting the Unexpected: Resiliency in Operations & Vision

Tue, 27 Feb 2024 20:56:13 GMT

Innovate & Integrate

Most understand the distress and loss of momentum that happens when the unexpected steps in, and for facility managers, this setback can cost time and financial loss. The last five years have been marked by epic disruptions– a pandemic, a shift to remote and hybrid work, a recession, etc. Add another layer of weather, technology, and hiring shifts, and facility managers may find themselves in a marathon for perfection.

The last few years have proven that organizations must be agile to any interruption and swift in finding a solution. For Outsourcing vendors, it has set the stage for how successful this service is for any business.

Keeping the Message Moving

During 2020, working in office was not an option for most, and courier services became essential in continuing tasks. Court proceedings continued, print and copy requests were still needed, and business couldn’t afford to halt. Powered by technology that moves beyond one central location, copy and print services continued uninterrupted as work shifted to remote and hybrid work. Enabling users to request their print services online and track their completion allowed workers to adjust to new working structures without compromising productivity.

For one IST client , access to virtual copy and print requests came in handy during a snowstorm when one office could not be onsite. Instead of stopping printing, IST seamlessly moved their requests to another location, keeping business moving.

One solution that has gained merit in our new working culture is IST’s Digital Mail solution . This paper-to-digital mail process ensures that received office mail can be securely scanned and sent to the proper recipient promptly and efficiently.

Monitoring Every Stage and Contract

Though we cannot control weather and the elements, we can control productivity and service reliability. Technology that monitors tasks and equipment maintenance can ensure your service levels are exceptional. With real-time reporting that connects to dashboards, an enterprise’s workflow can be seen from any location, demonstrating its value and quickly targeting areas for improvement.

Handling multiple contracts can mean a sliding scale in the overall sum of services you expect to pay. For some facilities, managing every dollar is vital to continuing business, and chain supply disruptions, inflation, and sudden contract changes can make them panic.

Integrated Facilities Management (IFM) handles these multiple contracts into one manageable partnership where cost variables never waiver and support flexes to any operational change. As working structures expand beyond one office and managers incorporate modern amenities (sustainability, innovative technology integration, hoteling, etc.), IFM helps operations stay agile and proactive to any coming shift.

The Silent Service

For facilities management, exceptional service stands out but is truly successful when it isn’t noticed. Without any interruptions to service, managers can focus on the revenue-earning side of production and worry less about potential setbacks. Outsourcing that succeeds in this avenue anticipates the what-ifs and builds resiliency through:

Recruiting practices that source culture-focused team additions
Adjusting technology, especially adapted from legacy systems. This advantage can promote leading-edge solutions in facilities with restrictive budgets or aging infrastructure.
Ensuring compliance and mitigating risk across stakeholders
Adapting homegrown technology for any business purpose

These silent services deliver a solid foundation for facilities to advertise an unwavering business, no matter what attempts to disrupt it.

We all know how the unexpected can severely change our processes, and for the FM sector, these setbacks can come at a significant cost. Thankfully, IST’s homegrown technology is built to adapt and withstand any element, assuring your business stays resilient and invigorated.

Are You Paying Too Much for eDiscovery?

Thu, 15 Feb 2024 18:56:31 GMT

Understanding In-and-Out, All-In, Bundled and Managed Services

Given that budgetary constraints are one of the leading elements impacting the conduct of discovery, eDiscovery continues to challenge law firms and legal departments due to a lack of consistency and transparency in pricing. Further complicating this predicament is the increasing size of data sets from evolving data sources that attorneys must filter to build strategy, which takes added time and, ultimately, costs more. This lack of consistency and transparency appears to have many reasons, with most originating from the fact that eDiscovery solutions (software and/or services) tend to be complex and require an understanding of need, volume, and duration before a quote can be provided – which aren’t always known at the outset.

Strategic eDiscovery vendors increasingly offer customized pricing solutions based on a consultative approach that takes the time to understand budgetary constraints and specific needs of a matter first, versus less mature organizations. This approach helps legal teams avoid paying for unnecessary services. It facilitates an informed conversation that saves legal teams and clients’ money and potentially achieves a better outcome on their behalf.

This article investigates the differences between In-and-Out, All-In, Bundled, and Managed Services pricing solutions to provide some insight for legal teams as they choose the arrangement that’s best for them so that they never feel forced into a prescribed model that may not be the best fit for their unique needs:

In-and-Out, All-In and Bundled pricing solutions are based on pricing per GB. For legal teams to get the most out of per GB pricing, a lot must be clarified beforehand, like filter criteria, search terms, user licenses, Project Manager involvement, processing arrangements, and presumed hosting length.

In-and-Out pricing configurations – This is the most known pricing configuration and is most applicable when a legal team expects to significantly narrow their collection once it is searchable/cullable. As the name indicates, a per GB charge is applied to the data set based on compressed size upon “In”gestion. Search terms and data filters are used within the processing engine to cull irrelevant data, where a per GB charge is then applied to the resulting (out) data set. That data set is then promoted to the hosting environment for further analysis and review.

All-In pricing models - This is a relatively new, more simplified pricing configuration. It is most applicable when a legal team does not have much predetermined information about the data they mean to find and means to cast a narrow net at the collection level or have a limited number of custodians. As the name indicates, a per GB charge is applied to the compressed data set upon ingestion. Once data is in the hosting environment, unlimited search terms and data filters can be used as more is learned about the matter to cull irrelevant data for further analysis and review.

Bundled Pricing Solutions – Pricing bundles are a fairly new development used by SaaS providers in eDiscovery and are a source of tremendous confusion for legal teams. In its purest form, a bundled pricing solution reduces or removes processing fees at the expense of higher amounts of hosted data. Additional items like user licenses, data analytics or training may also be included; however, many eDiscovery vendors package their service in a similar fashion to cable providers, creating price bundles that include tools that are either unnecessary or useless in a particular matter.

Some law firms have done away with the billable hour in favor of more creative fee arrangements. Similarly, eDiscovery vendors are offering discounts on services, particularly for bulk purchase. Managed Services offerings are fixed volume solutions with pricing that can be simpler and more transparent; however, it does require a contract commitment.

Managed Services offering - With managed services offerings, minimum hosted storage size is guaranteed, and their prices have been set in advance and billed monthly. With a fixed volume plan, legal teams can do whatever they need with the space allotted. They can add, delete, analyze, produce, or reproduce as much data as is required. One key component must be considered with managed services solutions – the people managing the data are what truly makes a managed services solution successful. Clients opting for Managed Services benefit from a full team support, including Project Manager s overseeing the service product if desired. This added support structure can position any sized firm to remain competitive and knowledgeable of their eDiscovery support provider.

eDiscovery costs can quickly add up, and lawsuits and litigation are rarely simple. With custodians, witnesses, opposing counsel, court deadlines, depositions, and motions, the burden on legal teams to understand how and why they are being billed by the eDiscovery vendor has become equally complex. At IST Management , we prioritize transparency in our service offerings, demonstrating the quality of our partnership and working with clients to find which option is the best for them.

IST Discover-E aids legal teams in making the right decisions for their clients as they work towards a winning decision. Our core business has always been providing integrated software and professional support services specializing in corporate and legal clients. Further, IST provides National support for our eDiscovery services with experts in eDiscovery recruited from AM Law Top 100 firms. Our Project Managers are excellent not just for their expertise in managing eDiscovery projects but also for their attention to our clients' needs throughout the project lifecycle.

Beyond Resumes: Connecting Candidates to Careers

Tue, 13 Feb 2024 21:39:24 GMT

Ep. 25: Beyond Resumes: Connecting Candidates to Careers

Finding the right career opportunity can feel like a frustrating and impersonal experience for applicants, but Vice President of Talent Acquisition Sydney Ayers challenges this mindset with intentional action. On Outside-IN, we talk about IST's recruitment efforts, from LinkedIn connections to campaigns sourcing military personnel and what not to do in your hiring process.

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Welcome Arthur Schmeiser, Senior Certified Forensic Analyst, eDiscovery in Dallas, TX

Thu, 08 Feb 2024 15:06:21 GMT

Employees

Welcome Arthur Schmeiser, Senior Certified Forensic Analyst, eDiscovery in Dallas, TX

Arthur Schmeiser is a digital forensics expert for IST Management Services. Arthur has been involved in digital forensic for the past ten (10) years, with the start of his digital forensics career beginning in Law Enforcement. Arthur worked a large amount of criminal and civil computer forensic investigations while employed by the Arizona Attorney General’s office and assigned as a task force officer to an internet/cybercrime’s taskforce with the Federal Bureau of Investigations. This assignment on the federal taskforce was accompanied with the need to testify in state and federal trials and other judicial settings, as he was recognized as an expert witness. Arthur has obtained his Certified Computer Forensic Examiner through the International Association of Computer Investigative Specialists (IACIS), along with his Certified Cellebrite Operator (CCO) and Certified Physical Analyzer through Cellebrite. In addition, Arthur has completed his Magnet Axiom certified examiner and Forensic Explorer Examiner. Arthur possesses a bachelor’s degree in public administration and a master’s in information technology from Northern Arizona University. In his spare time, Arthur enjoys spending time with his wife and children, wake surfing and boating whenever the weather permits.

Blackman Bucks Blowout 2024

Fri, 26 Jan 2024 14:31:20 GMT

Events

Blackman Bucks Blowout 2024

Who will win this year's Blackman Bucks Blowout? Watch to find out!

Solving Mailroom Clutter for Academic Institutions

Tue, 23 Jan 2024 14:00:27 GMT

Spotlight on Technology

Academic materials, equipment, and personal deliverables for students and staff constantly flood mailrooms, leaving no room for error. High-volume mail seen at these institutions requires proven, scalable solutions that receive and distribute packages quickly, keeping education the focus each day. IST’s Package Track offers a complete chain of custody in receiving mail from other carriers to delivery. Adaptable in design and support with our proprietary software IST Suite, Package Track will keep any mailroom on top of packages.

Challenges of Package Distribution for Academic Institutions

Various Deliverables:  The solution must be scalable, from Amazon packages and equipment to sensitive documents.
Secure Documentation:  Confidential materials and research require efficient documentation for receiving and handling delivery.
Maximizing Investments:  Understanding budget constraints and aging infrastructure , technology updates cannot solely be a one-action solution, but most offer flexibility in benefits.

The Package Track Solution

Simplicity in Design:  Package tracking, made simple. Packages receive an internal label with a tracking number, which is downloaded into our proprietary software IST Suite and recorded on an IST PDA. Scanned packages generate a signable ticket, documenting when mailroom operators specifically receive packages and capture recipient signatures with a mobile device, closing the chain of custody. With each step accounted for, error is obsolete.
Adaptability for Any infrastructure:  IST Package Track scans tracking barcodes of incoming packages into a database containing a list of active users and their receiving locations. Designed for every kind of recipient, mailrooms can categorize package handling for customers at different sites.
Database Optimization:  Removing the added task of spreadsheets for documenting each step, our database actively tracks every production step. Beyond enhancing organization, this integration adds to reporting features to evaluate package volumes, service times, and optimize resources.

Package Track in Action

For one our academic partnerships, Package Track, a part of our MSPT (Mail Sort Package Track) solution, transformed chaos into order for their high-volume mailroom. Prior to IST’s partnership, there was no chain of custody or tracking of mail runs, resulting in error and unhappy customers. Additionally, there was no flex support for the beginning of the school year, when volumes more than tripled.

IST’s Package Track created a documented process for receiving, handling, and delivering packages to students and staff. After incorporating this technology, they handled any incoming deliverable efficiently with reporting features to find room for improvement.

IST’s Package Track simplifies the process by not only prioritizing documentation, but advancing it from spreadsheets to an easy-to-use database. This singular focus makes mailroom production reliable for customers and operators, ensuring the focus is on the classroom, not the mailroom.

5 Key FM Trends for 2024

Tue, 16 Jan 2024 14:46:04 GMT

Innovate & Integrate

As we step into 2024, the world of Facility Management (FM) is undergoing a transformative evolution. The convergence of technology, resilient operations, and a renewed focus on employee well-being is shaping the landscape. Here are the key trends set to redefine the FM sector in the coming year.

Data-Driven Decision-Making

Facility managers increasingly rely on data analytics to make informed decisions about their operations. Real-time data connecting multiple applications can provide a clear picture of how effectively one facility runs and complements multi-campus workflows. Bringing data to the forefront helps managers better weigh their resource utilization and optimize their space , empowering proactive and dynamic decision-making.

Smart Integration 

Accompanying data analytics, 2024 will undoubtedly see the rise of smart buildings, integrating IoT (Internet of Things) devices and sensors for immediate reporting. Smart buildings enable proactive maintenance, energy optimization, and enhanced security, providing a seamless and efficient experience for the workforce.

Continuing the Conversation about the Employee Experience

The post-pandemic shift has not lost its relevancy when discussing the employee experience. Remote and hybrid work support will still influence the development of cloud-based solutions, online collaboration tools, and remote technologies to monitor and connect every part of a business.

Increasing the in-office experience will also be on the table in 2024. From the unseen amenities like improved indoor air quality to the tangible, collaborative workspaces and wellness programs, facility managers are eager to recruit and retain the best talent.

Creating a Resilient Infrastructure

Given the last few years, focusing on effective and resilient processes is understandable. Facilities must withstand the unexpected and embrace dynamic solutions, prioritizing consistency and control. Visitor Management applications to register and monitor every facility guest and other security-focused technologies will find their stride in 2024. Integrated Facilities Management (IFM) has long been a proven path for consistency in contract services, managed by an outsourcing partner, and will likely continue to grow to ensure an uninterrupted business.

The Year to Go Green

Going green isn't just something to consider, but in large conversation for businesses embracing eco-friendly practices. From energy-efficient technologies to waste reduction strategies, facility managers will be pivotal in implementing and maintaining sustainable initiatives, aligning with corporate environmental goals.

In 2024, Facility Management is not just about managing buildings; it's about creating intelligent, sustainable, and people-centric spaces. Embracing these trends will empower facility managers to navigate the challenges and opportunities that lie ahead, ensuring a future-ready and resilient environment. IST Management guarantees these trends last beyond one year, managing every service with our homegrown solutions and personalized partnerships.

Looking Ahead with IST in 2024

Tue, 16 Jan 2024 14:04:39 GMT

Hanging With Hal

Looking Ahead with IST in 2024 2023

The new year means new adventures for IST and a continued solid foundation of exceptional services.

We’re readying our 27th year as a company, with the last two years thriving at our new corporate headquarters, Halidom. To say that our mission in 1997 has transformed is an understatement. We’ve grown from an outsourcing vendor for facilities management to include integrated facilities management, and since 2013, we’ve added full litigation support to our offerings. We’ve built an amazing team of leaders, some of whom have invested their careers at IST for over twenty years. Now, we stand as one of the largest privately-owned FM and eDiscovery vendors in the United States, continuing to build upon our success into the next successful chapter of IST.

From the very beginning, IST’s foundation has centered around customer service, and I am proud to say that value still drives us forward. From the start of my career working in the field to IST’s humble beginnings when we all wore numerous hats, what has guided our vision has been focusing on the customer experience. Recently, we reinvigorated our vision statement and included a simple phrase to share with our clients; “It’s my honor.” I hope that as we continue growing IST, we do so with this same vision in mind.

Looking to the Future

2024 will be IST’s year of improving our FM services even more to complement modern operations and strengthen our reporting capabilities. IST will be integrating our Conference Room Management application Confirm with Microsoft Teams for a more seamless process to have meetings at any location. We will revamp Mail Sort and Package Track (MSPT) and add features to Digital Mail and Visitor Management. Our new chapter will focus on our cutting-edge technology to create agile solutions for the rapidly changing workforce.

IST’s Discover-E services will expand our AI capabilities with our expert team and open a Forensics lab this year. Knowing how essential data security is to any infrastructure, we are framing our complete EDRM services to prioritize our clients’ data and support their seamless litigation journey.

At our corporate HQ, Halidom, we’re thrilled to open a new, exciting food hall in Atlanta called Halidom Eatery . This South Beach inspired gathering space will include 11 food stalls, representing cuisine from leading chefs in the Atlanta area. It’s my hope that this new adventure for Halidom will further solidify IST’s mission as community-inspired and committed to our surrounding area and beyond.

AI in Litigation: What to Know and How to Talk About It

Thu, 11 Jan 2024 22:58:15 GMT

Ep. 24: AI in Litigation: What to Know and How to Talk About It

The term AI receives a full spectrum of responses in the legal world. From excitement to fear, attorneys and their clients are navigating how AI will affect their service, and, for some, suspicious that it will enhance it. On Outside-IN, National Director of Training Jeff Grogan joins us to explain AI, sharing its current use in litigation and where it's headed. We discuss past feared technologies that have earned a trusted place in the EDRM process and tackle what everyone is talking about– generative AI.

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IST Suite Updates for 2024

Mon, 08 Jan 2024 21:59:26 GMT

Spotlight on Technology

IST Suite Updates on Technology

At the center of IST's services is our proprietary software, IST Suite . Rather than work with a third party, IST Suite is the homegrown engine that allows us to craft IST applications to what clients are most seeking from an outsourcing provider. Now a staple of IST, Suite has been a leading support structure for sites' workflow, and as the office experience has changed, Suite has become a valuable tool for work culture. Recently on our podcast, Outside-IN , Vice President of Technical Solutions Andrew Addison, spoke about IST Suite's greatest assets, our Suite of Applications, and what to expect for 2024.

For operations looking to maximize real-time reporting, agile applications for the modern office, and AI, IST Suite is the roadmap for optimal efficiency.

Applications to Stay on the Same Page from Any Location

Connecting the entire operation has always been a high priority for businesses. If the end experience varies from site to site, your confidence in providing a reliable and repeatable end-user experience can only go so far. Now, with hybrid work and new technology, staying connected is an even more pressing challenge.

IST Suite prioritizes this goal in processes and culture. Through a central single database, connection is instantaneous. From assigning and monitoring tasks to reporting their success with Suite's Work Order application to confidently managing and enhancing meetings with Confirm , regardless of how your company grows, everyone stays on the same page. We tailor our technology to bring the workforce together, no matter where “work” takes place.

IST Suite's immediacy in reporting and communication and its added personalization supports company culture and unifies a growing organization. More than ever, businesses should consider the work experience, from workflow simplicity to inclusivity in how you communicate. Investing in the right software aligns the vision from the C-Suite to the site level.

Adaptability in Design

An in-house proprietary software's strength is its tailor-made solutions that meet our clients' needs. Created by developers with field experience, from business analysts and site managers to implementation managers who understand the technology needed for a clean slate, IST Suite thinks ahead so clients replace their wishes with tangible results.

When clients make requests, IST looks for a global change, working from one client's success to benefit others. IST quickly developed this capability for one client looking to add a request option for court reporters to their FM applications. Andrew Addison shares, "We were able to turn that around in less than a week and ultimately giving that flexibility to the customer, help them be able to use more of our services, and slowly after that, we began rolling out that feature to all our legal customers that would need a court reporter, and we saw a dramatic uptick in the use of that application."

Future Improvements for IST Suite

Artificial Intelligence (AI) is a part of every conversation about the future of business, and IST Suite is one step ahead. Suite's help desk application offers a self-service option for support requests before human guidance, ensuring high-level IT support is appropriately triaged and end users can get simple answers.

This coming year, IST Suite will add a new application that takes requests and creates a customized workflow called IST Request. No matter the project, IST Request will predefine a workflow and send it to the correct department to begin service versus bouncing around a service center or emails, driving efficiency and enhancing metrics.

Simplicity is the focus of what's to come for IST Suite with a single database dashboard and online management reports. Rather than parsing through multiple applications, graphs, and PDFs, IST Suite will streamline processes to minimal steps for users.

The business world may constantly fluctuate, but IST Suite develops and sources solutions that outlast. In-house software is one of the many benefits of IST's partnership, which empowers clients to reach their highest service level with our expertise. IST Suite brings our partnership to your operation with applications that enhance workflow for today's challenges to tomorrow's success.

Mastering Chaos: IT Service Management for the Modern Enterprise

Thu, 14 Dec 2023 15:34:08 GMT

Ep. 23: Mastering Chaos: IT Service Management for the Modern Enterprise

IT Service Management (ITSM) is the playbook needed for successful change management and is needed now more than ever as technology frames our operations. IST's Senior Director of IT Infrastructure, Ted Korba, shares the tools and processes to transform any entity into a prepared, stronger company that fully utilizes its IT team.

This episode also discusses redefining IT with customer service, Jira, IST's "war room" channel, and a tiered approach to change management.

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Giving Season is Upon Us

Wed, 13 Dec 2023 20:12:13 GMT

IST's Gives Back

As 2023 closes, we celebrate another successful year of connecting IST with our community and keeping compassion at the center of our business. As IST grows, we prioritize community outreach and cherish the relationships we build as we partner with great organizations such as MUST Ministries and The Cystic Fibrosis Foundation. We are able to make such a sizable impact on our community because of the passion and participation of our company leaders, employees, and friends.

Our Giving Season Toy Drive began on October 1st and will be ending at the end of this month. Our Atlanta team did a fantastic job filling all of our collection boxes at corporate — honorable mention of a standout donation, a Disney Frozen Bicycle!

Christmas Charity Event

This past weekend, IST's President & CEO Hal Blackman and his wife Rosa hosted their annual Christmas Charity Event, where guests were encouraged to bring gifts to donate. All donations collected at IST's corporate Headquarters and this event will go to the MUST Holiday Toy Shop. This shop allows families in need to avoid the financial burden of gifting for their children while maintaining their ability to pick out personalized gifts, providing a memorable experience for their families. The MUST Toy Shop serves six thousand children every holiday season.

CFF Support & Giving

The Giving Season is one of many opportunities to show our appreciation for our Cystic Fibrosis (CF) Ambassador, Blake. Blake, his mother, Jennifer, and his younger sister, Lila, joined us for our Christmas Lunch with an Ugly Sweater Contest to celebrate. This year, 13 corporate employees donated $2,500 to fund Blake & Lila's annual Christmas gift. Among other items, the family was gifted tickets to Atlanta's Botanical Gardens and a weekend trip to Stone Mountain.

As 2024 approaches, our program reflects on our fantastic outreach efforts this past year. In February, our CEO Hal won the CFF 2022 Chapter's Hero of Hope Award , which honors individuals without a direct connection to CF who have brought awareness to, fundraised with, and educated their local communities while supporting CFF's mission. In March, IST’s 2023 CFF Great Strides Fundraising was a success, with employees from many sites attending their walk and a total of $24,000 raised nationally. We planted a native species tree alongside the creek in The Preserve at Halidom. IST also financially contributed to One Tree Planted, supporting urban re-forestry in April for Earth Month and Earth Day this year. May’s efforts were funded by employee donations earlier this year, and our Events team assisted Gives Back in assembling 50 self-care gift bags for moms at the MUST Hope House for Mother's Day. In June we partnered with Lost N Found Youth and collected nineteen boxes and thirteen trash bags (700+ pounds) of clothing for their charitable thrift store supporting LGBTQ+ Homeless Youth in Atlanta. We spent July through September partnering with The Ticket To Dream Foundation to host a Back to School Supplies Drive with the help of their personalized IST Target Registry. We collected six boxes with around 200 pounds of school supplies distributed to foster children in the Metro Atlanta area. Throughout the year, IST Gives Back donates a monthly average of 15 Chromebook laptops to the MUST Hope House for students and parents to utilize. We donated 130 laptops in 2023.

In the New Year, IST hopes the Gives Back program can continue to elevate how we engage our employees and contribute to the greater good of our communities, not only locally in Atlanta but nationally. Thank You for your support, interest, and donations this year; we could not have done any of it without our incredibly hard-working employees, friends, and IST family!

Outside-IN: IST Suite's Operational Superpower

Wed, 15 Nov 2023 23:42:37 GMT

Ep. 22: Outside-IN Podcast: IST Suite's Operational Superpower

Imagine the power of centralizing all your services into one singular database. Real-time reporting connecting national operations is at the click with IST's proprietary software, IST Suite.

Vice President of Technical Solutions Andrew Addison shares how IST Suite has engineered IST's leading technologies and where it's headed in 2024 and beyond. Today's work expands beyond one location, and Addison believes that software like IST Suite can unite not only your operations but also your company's culture.

Find out how IST Suite can get your operation on the same page on Outside-IN with host Brad Burgess.

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Cutting Corners Could Cost You the Case

Wed, 08 Nov 2023 20:01:47 GMT

Most experienced IT personnel know their organization's data systems, networks, servers, and historical knowledge of the IT infrastructure. They can lend tremendous support in mapping relevant data systems before data collection; however, there is often more to data collection than simply downloading it.

You might ask, "Why does it matter how it is collected - if the document, email, database, or folder can be read, then what is the difference?"

The major difference separating forensic data collection from simple data collection performed by in-house IT is that forensic data collection, or digital forensics, provides the ability to deliver legally defensible proof that the collection methods did not alter or needlessly modify the metadata gathered.

Essentially, data collection using forensically sound methods serves to convince opposing counsel and the court that nothing has been deleted or altered. When data is not collected in a forensically sound manner, metadata is inherently changed - no matter the intention. Once opposing counsel objects because of spoiled metadata, it is out. Sanctions and summary judgment on your case could follow, costing you more.

Being informed and prepared for a data collection can greatly reduce costs. The three most common mistakes in data collection include:

Copying and pasting your documents onto a thumb drive – you are ignoring the data about the documents (metadata).
You or your IT department perform the collection – it could be argued that the collection was done with prejudice.
Just grabbing the documents or emails you think you need – experts can help uncover a treasure trove of additional data that you might not know exists.

You can mitigate many of these common errors through an expert consultation at the beginning of your collection. Collaborating with a specialized digital forensics team at the outset of a project will ensure an efficient service. A digital forensics expert with years of collection experience will know what questions to ask you and your custodians to confirm all data sources that could contain relevant data are correctly identified and documented. Potential issues that can delay progress and cost a lot of money can be quickly and efficiently flagged early in an engagement, saving you in the end.

A forensic collection reaches files that reside within deleted space and other locations inaccessible by the user, providing a more thorough investigation. This vital data includes archives, temporary folders, and caches. Intelligent forensic parsing brings this data to light.

Digital forensics experts will then determine the general types of data sources in your environment that contain data subject to discovery. Collaboration with a digital forensics partner also makes data collection technologies, which may be more advanced or specialized than your IT department's resources, available to gather exact, relevant, and correct data from nearly any device, account, or server. Typical sources for collection include:

Desktops
Laptops
Mobile Devices (tablets and smartphones)
Servers
External Storage Media (CD/DVDs, portable hard drives, thumb drives, etc.)
Cloud Services (Dropbox, Google Drive, iCloud, etc.)
Social Media (Facebook, Twitter, Instagram, LinkedIn, etc.)
Structured Data (SharePoint, CRM, ERP, accounting, DMS, etc.)

Additionally, in matters involving collected data without using forensically sound methods, judges will frequently find it necessary to appoint neutral, third-party experts to assist in handling and interpreting digital data. If you find yourself in this situation, it is paramount that you use a digital forensics expert who has testified before, as they are much more likely to be able to convince a court of law that the spoliation of electronically stored information did or did not take place. Further, if your expert is not diligent in documenting their work and scientifically supporting their conclusions, legal attacks against their work may preclude you from using crucial electronic evidence. Lastly, they must also be able to explain complicated technical issues in a way that a jury or judge would understand.

With nearly twenty years of collective experience working on the most cutting-edge technologies, IST's Forensic Collections team has a uniquely advanced set of skills to tackle collections, preservations, analysis, and consulting on any matter involving digital data. IST is your single source for superior collections, processing, and review services. We understand the needs of our clients and consistently deliver legally admissible forensic data collections that go hand in hand with our expert data processing and review services.

At IST Discover-E , we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients. Consider IST's outsourcing partnership here.

The Risk of Forgoing Digital Forensics

Wed, 08 Nov 2023 19:53:27 GMT

Innovate & Integrate

There's no doubt that electronic discovery ( eDiscovery ) has become an indispensable tool in the legal field for collecting, preserving, and analyzing electronic information relevant to legal cases. We have seen more courts grant orders on motions to compel discovery and motions for spoliation. While the cost and complexity of eDiscovery can sometimes lead to cutting corners, compromising the quality of a data forensics service should not be a consideration.

The process of data forensics involves the careful examination of digital evidence to establish its authenticity and integrity. Self-data collections by custodians will open the door for opposing counsels to question everything on the productions they received.

Here's why forgoing data forensics is never an ideal approach in eDiscovery:

1. The cost of using a forensic professional encompasses a small part of any eDiscovery case.

eDiscovery can indeed come with substantial costs, but the expenses related to data forensics are often a relatively small portion of the overall budget. Compared to potential litigation costs, fines, or sanctions resulting from mishandled data, the investment in proper forensics pales in significance. Cutting corners here might save a little in the short term, but it can lead to massive repercussions in the long run.

2. Forensics Analysis verifies that clients provide all relevant information.

One of the fundamental aspects of any eDiscovery process is ensuring that all relevant information is identified and collected. Forensic experts can meticulously examine digital devices , uncover hidden or deleted files, and determine if crucial evidence has been tampered with. By skipping data forensics, you risk relying solely on the information provided by your client, which could be incomplete or even intentionally misleading. Forensics adds an extra layer of validation to your case, bolstering its credibility.

3. Utilizing Forensically sound methods helps avoid spoliation of electronically stored information (ESI).

ESI spoliation, the alteration or destruction of electronic evidence, is a serious offense that can lead to severe legal consequences. Data forensics not only helps to identify potential spoliation but also provides the means to establish the timeline of events, demonstrating whether any data manipulation occurred after litigation was anticipated. Inadvertent spoliation can also be identified and corrected through proper forensic analysis, saving your case from unnecessary setbacks.

4. Don't become a case study for eDiscovery:

Cutting corners on data forensics can lead to disastrous outcomes, turning your case into a cautionary tale for others. By skipping this crucial step, you could unknowingly introduce evidence with questionable authenticity, leaving your case vulnerable to challenges from opposing counsel. Being ill-prepared in the face of a well-equipped adversary can lead to unfavorable judgments or settlements that could have been avoided with a thorough forensics workflow.

In conclusion, eDiscovery is a multifaceted process that requires meticulous attention to detail. Forgoing data forensics might seem like a way to save costs, but it's a decision that can have severe and very costly consequences. The relatively small investment in data forensics can safeguard the authenticity of evidence, help prevent spoliation, and ultimately contribute to a stronger, more defensible legal position. Partnering with IST Management for data forensics and eDiscovery services can seamlessly ensure a successful and secure litigation experience.

Outside-IN: Simplifying Partnership with IFM

Tue, 24 Oct 2023 19:47:05 GMT

Ep. 21: Outside-IN Podcast: Simplifying Partnership with IFM

Vendor management can be an uphill battle for any operation. Each contract represents a different service, with new processes and payment plans to manage while successfully operating a facility. The administrative burden can escalate quickly, dividing managers' time between leading their teams effectively and handling these essential support services.

That's where Integrated Facilities Management comes in, consolidating numerous contracts into one single partnership. On Outside-IN, we speak with IST Operations Manager James Love about this service in action, how personalized technology plans reveal new cost-savings, and the return of a clear vision for clients.

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Making Bankruptcies Manageable with MSAs

Tue, 24 Oct 2023 01:11:40 GMT

The data on bankruptcy trends shows that filings have increased since 2022. Total bankruptcy filings were up 17%, Chapter 11 commercial filing increased by 68%, and small business filings increased by 55% since the first half of 2022. For some, this data is additional evidence of our uncertain economy. With waning federal relief and a looming debt wall from the pandemic, many organizations may feel stressed competing in a high-interest-rate environment and consider bankruptcy.

For those in bankruptcy litigation and the firms handling it, the challenge of minimizing costs is pressing. As our digital footprint grows, document preparation can feel like a mountainous determinant in the overall service price. Without advanced software like Relativity, document preparation can be a lengthy trial-and-error process that consumes your attorney’s time and technology bill. This advantage is not news, yet many firms may not be in the position to fund or power their own instance of a software fully.

Instead, firms should consider an instance of Relativity through a Managed Service Agreement , upending the struggle of document preparation with the additional support of a leading eDiscovery provider.

Targeting ESI

Electronically stored information (ESI) has made litigation more complex , and as more technology frames the legal world, this complexity will only continue to become more nuanced. For any litigant, this data sprawl means a higher cost to target necessary information effectively, but minimizing this cost is vital for those undergoing bankruptcies and foreclosures. Debtors are already facing limited resources, and firms assisting must consider proportionality in their preparation.

Consider a corporation facing bankruptcy to fully realize how data can quickly drive the cost of eDiscovery. Based on reports from 2019, the average employee sends and receives at least 50,000 emails per year, translating to 10GB of data. This number, paired with documents from hard drives, personal devices, and other media in addition to hard copy files, escalates the ESI rapidly. The challenge of targeting archives accurately while keeping costs manageable can stress even the most prepared firm.

Managing the mountain of documents through a Managed Service Agreement (MSA) can alleviate the pressure of minimizing costs by identifying a fixed monthly fee determined by data volume. Regardless of the data making up each bankruptcy case, firms can act confidently in their service cost and better define their technology fees for their clients.

Efficiency in Production

In addition to clarifying cost structures to data volume, MSAs improve service quality through enhanced workflows in Relativity. Those managing document preparation through standard file searches already know how in the weeds a workflow can quickly get. It requires the user to experiment with date ranges, specific keywords, and numerous revisions, cluttering the workflow and, ultimately, costing more. In Winfield v. City of New York, 2017, a court ordered the City of New York to search 200,000 documents using 665 additional plaintiff-developed search terms, costing the city an additional nearly $250,000. This process would be better suited with more advanced search tools through Relativity, such as technology-assisted review (TAR), to sort the relevant from irrelevant and prioritize responding documents. TAR, machine learning, and expansive data analysis methods resolve what can feel like a stuttered process in finding the correct information, saving clients time and money.

Valuable document preparation happens from the start during preservation. Failure to preserve all documents can end in the spoliation of evidence, resulting in sanctions. Using Relativity with the support of a project management team to collect and analyze data will ensure you’re doing so completely and accurately.

Clarifying Costs for Firms and Litigants

Those undergoing bankruptcy are already operating from a deficit, challenging firms to confidently define the service cost upfront. MSAs ensure this for both firms and their clients through a monthly fee that can reflect one bankruptcy case or multiple. Applying software like Relativity to document preparation can allow firms to search documents in segregated databases seamlessly instead of multiple folder-based systems. As firms understand their upfront cost through the MSA, they can ensure a profit through their technology fees to clients and confidently take on more cases.

Bankruptcy litigation poses different challenges from other litigation cases. It moves quickly, and cost minimization is paramount for debtors and the firms representing them. As data suggests, bankruptcy filings are increasing, so finding the best method to tackle the immense weight of document preparation will position your firm as technology-focused and committed to customer service.

At IST Discover-E , we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients. Consider IST's outsourcing partnership here.

What Could Vendor Management Do for Your Office?

Wed, 18 Oct 2023 16:16:23 GMT

Spotlight on Technology

What Could Vendor Management Do for Your Office?

Single office spaces, multi-site, and campuses all share the burden of vendor management, and often, the weight falls under one facility manager tasked with a goliath challenge. Additionally, office spaces are experiencing an epic shift as we see more hybrid work and underutilized workspaces. Facility managers can feel like the hats to wear are too many, and vendors can struggle to offer a customizable service at a competitive rate.

Integrated Facilities Management (IFM) simplifies the numerous service contracts into one manageable partnership, helping offices step ahead of their maintenance responsibilities and in front of better strategies.

1. Maximizing Your Real Estate

If your facility was operating before 2020, chances are it functions differently today. The move to hybrid and remote work and increased focus on technology have been swift changes to what historically characterized offices. Although the office may be less occupied today, the expense of real estate grows, leaving managers curious about how they can utilize their entire square footage effectively.

With an overhead perspective, IFM can help managers target areas where resources are wasted and prioritize the actual used space, cutting utility expenses. It can also help find new income-generating opportunities to offset higher rental costs and expand a business' notoriety beyond one goal, whether temporarily or permanently. For those wanting to redesign their workspace , IFM can also assist. With the ability to see an overhead view of your operation, we can suggest new configurations for new co-working spaces and help guide infrastructure and services to support more technology.

IFM gives facility managers the vision of fully realizing their space without taking away time to strategize and lead their workforce.

2. Streamlining Operations, Improving Visibility

Consolidating multiple services under one single contract means better vision and faster results. Often, separate vendor packages will overlap offerings, but with IFM, we fully utilize each vendor for a seamless experience from one building to a multi-campus. With IST's proprietary software, IST Suite , managers can analyze their operation at a macro level with immediate reporting and dashboard optimization. This immediacy of information means that users see the effectiveness of their entire facility and no longer have to connect the dots to discover cost savings.

IFM allows managers to be proactive instead of reactive regarding building maintenance. From routine work on HVAC, hospitality, landscaping, and janitorial to more niche tasks like snow removal, we ensure your vendors are satisfactory to keep business moving.

3. Sustainability Forward Thinking

Lowering costs while implementing sustainable methods is an ideal position for corporations. Studies show that corporations and their investors want to see greener infrastructures and processes in the coming years, and an IFM partnership is a supportive step toward this goal. Upgrading to energy-efficient appliances, installing LED lighting, and installing automated systems to adjust utilities to occupancy times are additions that ultimately save money and promote your organization's culture.

Under IFM, we analyze your entire infrastructure to find opportunities to increase the in-person experience for your workforce and potential clients. Ensuring healthy air quality with HVAC, implementing a recycling program, and installing smart meters– these additions open doors for an audience looking for these infrastructures while saving you money in the long run.

4. Reducing Operating Costs

Disparate contracts between multiple vendors will likely result in an overlap of services. This blunder, along with annual fees and maintenance costs, add up with no clear advantage. Consolidating these services can uncover massive savings and enhance your workforce's output. Instead of managing the many tasks encompassing one building, employees can focus on more revenue-generating tasks, and the reallocated budget can target newer upgrades.

Our vendor management vets services across the board, guaranteeing those we work with are exceptional in their field and offer competitive pricing.

5. Creating Happier Workspaces

Even if the office looks different these days, it plays an essential role in welcoming your teams. Having the technology to drive your workflows will eliminate the time-consuming tasks employees don't care for and maximize your opportunity to work together. More importantly, technology can enhance security and hospitality from the moment they enter the office. IFM can guarantee your visitor management software includes the latest technology to protect your office from unwanted visitors and seamlessly earn the confidence of those coming to work.

IFM takes what's unmanageable and consolidates it into one single contact to position your business for the future. IFM has helped higher education optimize campus space under constrained budgets and revitalize its classrooms into more modern environments. Offices are under the same challenge as these institutions and require the same level of personalization. IFM is a partnership that prioritizes your future goals. Complete operational change is more complex than flipping a switch and should be done with a trusted service provider.

Contact us to learn more about IST's Integrated Facilities

Management service and how it can serve your organization.

Our End of the Year Efforts

Wed, 18 Oct 2023 12:47:38 GMT

IST's Gives Back

Ticket To Dream Foundation and Foster Children

There are over 392,000 children currently in the American foster care system. These children range from newborn to 21, with an average age of 6. Living through the foster care system can be incredibly difficult, creating an overwhelming, scary, and lonely environment.

Access to the tools necessary to succeed makes a massive difference for school-aged children. The Ticket to Dream Foundation understands that kids deserve to be kids. Doing well in school is one focus within the foundation's commitment to supporting and nurturing foster children, ensuring they are on a path to a thriving adult future.

Founded in 2008, Ticket to Dream works with local businesses and communities to provide school supplies, essential items, clothing, holiday gifts, and more for foster children. In addition to collecting items, the foundation provides enriching life experiences such as music lessons, tickets to fun events, the opportunity to join a sports team, etc. These activities are vital to a child's development of essential life skills while providing them with much-needed normalcy and fun. As these children grow toward adulthood, their needs grow with them. The foundation funds aging-out programs that contribute housing, technological resources that assist in finding employment, and crucial life skills.

IST Goes Back to School

IST Gives Back has learned much about how a community can unite to support those in need. The 2023 Back to School Season allowed us to host our School Supplies Drive at Corporate. For the last three months, employees have donated supplies through our custom Target Registry or from their own shopping. We are incredibly grateful for the donations and the support we can show children in the Atlanta community. In total we collected 6 boxes with around 200lbs of supplies that will be shipped directly to the Inspiritus Children and Family Services Program, which will distribute items directly to the children they work with.

The Giving Season Toy Drive

"It's not how much we give but how much love we put into giving." - Mother Theresa.

Our last Gives Back quarterly focus for 2023 is The Giving Season. The holidays should be filled with as much joy, peace, and laughter for families and their children.

This holiday season, IST Gives Back will partner with MUST Ministries to support their annual MUST Holiday Toy Shop, where parents can shop for various gifts and necessities organized by age group and item. Those interested in participating in our Giving Season Toy Drive can bring new and unwrapped gifts for children ages 0-18 to Corporate or make an online purchase on the Must Toy Shop Amazon Wishlist.

5 Ways Electronic Document Management Impacts ROI

Thu, 05 Oct 2023 13:27:51 GMT

Spotlight on Technology

5 Ways Electronic Document Management Impacts ROI

The influx of documents a business manages can either drive vision or clutter it. Today’s work environment is no longer confined to one office, so your documents and essential forms shouldn’t be. Implementing an electronic document management system has many benefits for a growing organization, including strengthening processes and increasing revenue. Using IST’s solution DocStor , users can gain a return on investment (ROI) in five key areas:

1. Enhancing Productivity:

Having efficiency in your workflows demonstrates efficiency in your management. In today’s workplace, accessing documents from any location is a confident mark of an operation prioritizing seamless workflows. With DocStor, scanned files are securely stored in the cloud and updated in real-time, supporting team collaboration and instant sharing of work progress, not limited to in-office days. IST DocStor easily integrates into existing infrastructures and accepts all common file types, ensuring zero hiccups in accessing files.

IST DocStor works with our Digital Mail application , which enables users to receive physical mail without having to depend on being in the office. Once scanned, mail is stored in DocStor, and a secure link is sent to the recipient, allowing access. The administrative burden of filing mail and delivering it is removed with DocStor, bringing the focus back to revenue-earning tasks.

As operations grow, finding every opportune moment for productivity keeps strategy moving forward. Document management systems remove the mundane, time-consuming task of managing paper files and create a more straightforward process for handling documents.

2. Cost-Savings:

Cost-savings drive most business decisions, and a strong document management system like DocStor highlights what’s obvious to gain and perhaps what you may haven’t considered.

On the surface, less paper equals less production and storage costs required to manage documents effectively. Brainstorming other revenue-generating initiatives for office space is already a consideration for many, and converting all files onto a cloud-based system will offer even more space to repurpose.

DocStor creates easier workflows for accessing files, reducing the time spent searching and creating a more productive enterprise. Office support can focus on core tasks instead of managing filing systems.

In the event of a disaster , having a document management system will drastically reduce the potential damage and eliminate the time lost to rebuilding. Relying on paper filing can blur the lines between compliance and function, leading to regulatory fines and the possible cost of breaches. Instead, a system like DocStor, with built-in security, will keep organizations clear of threats.

3. Optimal Organization:

IST’s DocStor includes a document retention plan, alerting users of expired documents. This feature can help users proactively reduce unwanted filing within their system. When each document is scanned and stored, a chain of custody is created with audit tracking, simplifying compliance with local, state, and federal regulations and protecting information using role-based security protocols.

Should a company expand or relocate, it may do so with the confidence of zero interruptions to its file access. Our focus on a cloud-based solution means scalability and flexibility in how work flows consistently.

4. Sustainable:

One hidden ROI in having a document management system is positioning a sustainable practice within your organization. This practice is a step towards adhering to ESG (Environmental, Social, and Governance) compliance and can market your operation as one that invests in and reduces its environmental impact. Transforming your document management system demonstrates a strategy towards greener processes and reduces the cost of managing paper. A win-win!

5. Greater Service Levels:

Ultimately, the most significant ROI is in the level of service you can provide your clientele. Implementing better processes that quicken workflows, improve organization, and prioritize security and compliance will undoubtedly improve customer experience. As your strategies improve, so will your notoriety, guaranteeing a successful operation.

The need for electronic document management will only continue to rise as work environments expand and managers prioritize less waste and more lasting solutions to their files. Having an application like DocStor shows that your business adapts and represents a forward-thinking operation, prioritizing security and cost savings at the center.

Considerations for Mergers & Acquisitions

Mon, 25 Sep 2023 23:32:45 GMT

Finding the right eDiscovery service takes time and consideration. Firms must weigh their in-house ability against outsourcing and invest time to source the appropriate technology and partnership for their needs. This initial step sets the stage for measuring a firm's optimal success. In selecting a vendor, firms determine their workflows and ultimately define their service costs. So, what happens when an eDiscovery service becomes involved in a Merger or Acquisition (M&A)? And how do users adjust to disparate systems assuming their casework?

One may speculate a more excellent service product with new capabilities to handle every litigation step or better support for an unwavering product. Instead, the reality may result in a lengthy integration period and a focus on the merger versus ensuring an optimal service. To mitigate risk, clients should request an action plan from the merging vendors and assess if the end product still outmatches that of an outsourced litigation partner.

In the ever-changing legal industry, M&As are bound to happen. M&As are a business endeavor that don’t necessarily have current clients in mind. They capture new audiences for businesses that have exhausted their current markets and attempt to monopolize the remainder. Regardless of the aftermath, they cause an impact, so here's what to consider:

What can happen in the aftermath of an M&A?

Poor Due Diligence: This depends upon the actions of businesses involved in an M&A and can lead to a lengthy transitional period of navigating contracts, financial stability, insurance, customer agreements, distribution and compensation agreements, employment contracts, and debt. This phase can muddy the transparency of a trusted vendor undergoing new processes and stall quality service in the interim.

Post-Merger Integration (PMI): M&As will undergo a synergy of processes to find their unified brand, impacting:

Processes, systems, and technology: Consider the initial time and effort required for a firm to select its eDiscovery service and how this decision later determines workflows and billable breakdowns. Firms will have to learn new workflows and processes again, costing time and energy. The time of this adjustment will be determined by the merging companies aligning their individual methods into one agreeable action plan – and that plan may or may not keep individual client processes in mind. This period may also challenge price stability. With new technology and capabilities, M&As may seek higher payment for their increased value. Firms will have to consider the aftermath of their service costs thoughtfully.

Communication and Employee Engagement: Those working for companies undergoing an M&A may feel less invested, leading to turnover and poor performance. Among merging their services, companies are also reconsidering their brand, culture, work expectations, leadership roles, and more, temporarily creating an unsteady environment for their workforce. Unfortunately, communication will also shift while firms need more support, wanting assurance of consistency and security.

Security and Service-Levels: M&As must ensure IT processes, policies, and infrastructure are ready for mass expansion and data absorption. IT must diligently monitor cyberattacks and certify that all transferred data has no conflicts between applications. For those undergoing a merge, consider the due diligence your in-house IT team needs for a successful transition. As technologies merge, clients should verify their service contract includes regular updates of applications and isn't neglected as new applications surface.

Although transitional periods will follow M&As, under the guise of a competitive provider, the time will be minimal and effective for all to move forward.

Some firms may find themselves unsure of how an M&A affects their operation and may even challenge them to reconsider their overall service. For those firms, outsourcing to a litigation provider may be the solution.

Steady Service in Outsourcing

The balance in deciding to outsource litigation support or invest in in-house applications dramatically affects how a firm will define its entire infrastructure. Assessing the cost of training and retaining talent to navigating a complete partnership with a vendor depends on the capabilities of a firm, its future projection, and desire for greater tech adoption.

Outsourcing can be an excellent option for those hesitant to take on too much automation without proper oversight. Many vendors already have access to leading eDiscovery platforms with an extensive support team to vet their value. Rather than contracting multiple companies to complete an end-to-end eDiscovery journey, an outsource vendor can invest in the "800 lb. Gorilla" platform that stands ahead of the rest and place experienced attorneys to monitor and issue work.

IST Management offers a managed instance of Relativity , a leading eDiscovery platform, storing data in a private cloud and pairing Project Managers to assist each case matter. Instead of making sense of disparate systems and processes, clients can simply manage a service contract and have peace of mind for their operation's future growth. The benefits M&As promise are instead guaranteed with a large organization that can quickly source leading technology and seamlessly contain it into one organization.

Mergers and Acquisitions do happen, so staying informed on what to expect and potential options is critical. Aligning key stakeholders' vision and IT processes, firms should focus on data migration and security and keep communication open within their internal operations. In the event certain risks occur, exploring steadier service options will guarantee that any size firm keeps its focus clear and forward moving.

IST Management is an Outsourcing provider for every step of litigation, including document review. Our Managed Review division prioritizes retained review attorneys led by experienced project managers to advance litigation. Consider IST's outsourcing partnership here.

Outsourcing Litigation for Stronger Firms

Tue, 19 Sep 2023 13:17:04 GMT

Innovate & Integrate

Navigating the complex world of litigation is a balancing act of agility and assertion, positioning a competitive service that anticipates future advancements while remaining dedicated to your core business. It demands a strategy that outmaneuvers competitors and, increasingly, Artificial Intelligence , ideally with a limitless cash flow. Regardless of firm size and notoriety, the legal industry's current challenges may pose the curiosity if now is the time to outsource or insource litigation support.

Legal Process Outsourcing (LPO) grew during the 2000's recession and has since solidified its position as a flex support solution that can keep costs manageable. Insourcing litigation service is undoubtedly attractive– greater control and oversight of service and added synergy between departments and teams. Still, it requires a large budget and resources to build and ultimately rebuild talent. It additionally requires another balancing act of understanding and wielding purchased technology to adequately handle each case matter, even as those in-house products merge and evolve.

For firms and organizations wanting to leverage the best in expertise, technology, and cost-effective support, outsourcing litigation is the great equalizer.

Cost-Effective Solutions

Offering the same service, if not more focused and reflective of market trends, at a more approachable cost is the overall sales pitch for outsourcing litigation support, and rightly so. Outsourcing eliminates the heavy administrative weight of building and maintaining an in-house service. The cost to recruit and retain lawyers skilled in each facet of litigation is immense, but through a provider, firms gain leading specialists for each step as part of their partnership.

Return On Investment (ROI) is easily quantifiable and tangible in an LPO through cost savings, revenue growth, and profitability. The return of lost time and cost to handling an in-house solution can renew dedication to other revenue-generating activities, and faster, more efficient services can increase client satisfaction and loyalty.

Specialized Expertise

An LPO places experts from each litigation step to your next project by competitively recruiting from nationwide talent pools. Each project will include subject-matter experts located nationally who may work beyond one stationary workday, yielding faster service times and work turnaround. Firms can focus on their core business goals rather than lose time from employee management, and smaller teams gain flex support to champion more extensive casework.

Scalability and Flexibility

LPOs can offer a complete end-to-end eDiscovery or patchwork service, scaling resources where needed. Opting for the latter option can be a supportive step for firms hoping to eventually insource by keeping exceptional service through a partnership and having the added time to strategize future growth.

An LPO prioritizes not only competitive technology but also people. With an outsourcing partner, firms gain cutting-edge technology and project managers to lead the service and additional attorneys, if needed, to strengthen the workforce for any project.

Enhanced Data Security and Compliance

Data security is essential as litigation evolves, and that concern may influence one's preference for outsourcing or insourcing services. A competitive LPO partnership invests in robust security measures and compliance protocols and works closely with its IT department to ensure a seamless product. LPOs focus on a superior experience, so having the best, updated technology is a chief responsibility. Investing in an in-house solution does not necessarily guarantee that you're getting the most updated technology, and further, requires those operating to make sure they have the infrastructure to stay ahead of any trend.

Streamlined Workflows and Efficiency

Streamlining litigation, especially for an end-to-end solution, means a heightened focus on efficiency, both in quality and time. Dedicated teams, led by an experienced project manager, that communicate continuously, paired with leading technology that embraces automation and faster processes, accomplish this. Clients gain optimized workflows and the bonus of a partnership that wants to execute their vision, prioritizing onboarding and regular check-ins.

Outsourcing multiple projects benefits from an optimized database, where mountains of data are centralized on a searchable database, allowing easy culling from the well-structured data for future cases.

Focus on Core Competencies

Outsourcing litigation returns your core focus to your primary business and client satisfaction. LPOs can assume drafting contracts, writing briefs, research, and documentation, among other pressing tasks that make up a competitive service level. In opting for technology through an LPO, you stay focused on law, not on the technology that rapidly changes and evolves.

Success Stories:

With the support of competitive LPO, firms can move from disparate platforms that tackle separate steps of litigation and move to a seamless partnership, saving time and money. With transparent cost structures, firms can tangibly measure and scale their support .

Choosing the Right Outsourcing Partner

When choosing a partner, look for:

A focus on communication and collaboration. A partnership should feel like an extension of your business versus a separate entity. If a vendor doesn't prioritize this step, anticipate interruptions to the service.
The implementation plan– The risk of outsourcing often falls in implementation. IST's PM team guides clients through each onboarding step to ensure team success and synergy.
Technology used. Assess which technologies are used to tackle litigation and how it's hosted, and understand their commitment to data security and compliance.
Defined service levels. Outline your need, whether meeting strict deadlines, gaining expertise, etc., and compare with the partnership an LPO vendor outlines.

Navigating Future Trends and Innovations

The legal world will continue to shift and become more complex, meaning that choosing to outsource and insource litigation will significantly influence how you conduct business today and for years to come. Ensure you're proactive in readying for an unmatched service that competes with technology. If you're considering insourcing, determine if the products you use for eDiscovery are routinely updated to reflect the industry standard. An LPO will undoubtedly guarantee that your technology is optimized and unmatched, understanding that your success is their success.

For a steady service that allows you to look ahead and measure its value, outsourcing litigation is a competitive option that places partners at the front of legal trends and customer service. IST Management is a leading vendor for outsourcing litigation support for any case matter. Find out how IST can address your litigation needs through our partnership here.

Outside-IN Podcast: Creating Leaders in Your Workforce

Wed, 13 Sep 2023 19:39:09 GMT

Ep. 20: Outside-IN Podcast: Creating Leaders in Your Workforce

There is no ceiling to what a business can accomplish when its workforce feels empowered. On Outside-IN, host Brad Burgess speaks with IST Management Operations Manager Andy Inman about employee recognition, creating leaders, and its impact on the overall operation. Also in discussion: localized leadership that transcends to the C-Suite, building problem-solvers, and IST's many successful initiatives to empower its team.

Investment from the entry-level to the executive-level employee builds a company that firmly reflects its customer service commitment and continues to thrive. Find what you may be missing to create effective leadership within your workforce on Outside-IN.

Ep. 20: Outside-IN Podcast: Creating Leaders in Your Workforce

Social Forensics

Mon, 11 Sep 2023 12:55:07 GMT

The growing value of social media as a data source.

The use of online social networks and other digital communication services has become pervasive. Users’ social footprints contain a massive amount of data, including account information, message content, location data, recently connected devices, media, connected apps, tokens, and activity such as likes, conversations, and messages. Collecting and analyzing this massive amount of data scattered across multiple services is a challenging task, but advances in technology and technique are making the practice a cornerstone for litigators as evidence is truly everywhere.

The 2020 Industry Trends Survey conducted by Cellebrite points to the growing value of social media as a source to tap for investigations:

85% of investigators frequently review social media in typical investigations.
52% of all cases involve cloud data, which includes social media.

While digital forensics has evolved to focus on recovering and investigating data from devices and cloud accounts, social forensics is also evolving to become more effective by correlating data across social accounts faster and with greater accuracy.

However, social media evidence still must be collected using careful, correct procedures and in a manner that ensures its integrity. Deft social forensics analysts apply the following framework to pin down the subject of an investigation:

Analysts extract data from a user’s social network profiles and communication services using various methods including taking advantage of stored credentials, artifacts and session cookies.
Analysts store a version of the native data and make a copy for analysis.
Analysts then correlate data by employing dynamic techniques for mapping user profiles from different services to the same user.
Analysts analyze data and identify pieces of information deemed important in a matter and provide a detailed report containing a subject’s activities and interactions.
Analysts then preserve all data for litigators.

Evidence is Everywhere.

Did you know that Facebook adds 500,000 new users to its fraternity every day? This amounts to the creation of 6 new profiles every second!
There are 1.3 billion accounts on Twitter, with 326 million active users each month!
As we write this blog, LinkedIn contains a user base of 500 million members whereas Snapchat has 187 million active users daily! In fact, 60% of Snapchat users are under the age of 25.
Furthermore, Pinterest boasts of 200 million active users every month.
Speaking of social media, how can we not talk about our favorite video content platform – YouTube? Did you know that YouTube sees around 1,148 billion mobile video views each day?
When it comes to publishing content, users publish 74.7 million blog posts per month on WordPress alone!

Following the legal process can be challenging, but the trail of digital information on social media, if explored correctly, can offer remarkable support in any investigation.

Due to the increasing use of social applications on smartphones, they are the biggest repertoire of evidence for forensic investigators. In fact, half of Facebook users access Facebook through its mobile applications and are twice as active compared to those who use other devices (desktop, laptop). Thus, smart phones store a lot of potential information that social forensics analysts can extract with the right tools. Such evidence can provide crucial leads in a case.

With nearly twenty years of collective experience working on the most cutting-edge technologies, IST Discover-E’s Digital Forensics team has a uniquely advanced set of skills to tackle social forensics, digital collections, preservations, analysis, and consulting on multiple matters involving digital data. IST Social Forensics Analysts can:

Forensically collect social network profiles and information from social networking platforms such as Facebook, Twitter, LinkedIn, etc.
Preserve social media posts for use in civil litigation in state and federal court,
Analyze the social media posts and meta-data and network relationships for the various social media platforms,
Provide expert reports and/or affidavits of the results of the forensic analysis for use in civil litigation in state and federal court.

IST Discover-E is your single source for superior collections, processing and review services. We understand the needs of our clients and consistently deliver customized, legally admissible forensic data collections that go hand in hand with our expert data processing and review services.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are expert in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients.

Success at the First Step with Visitor Management

Thu, 07 Sep 2023 19:24:33 GMT

Spotlight on Technology

Success at the First Step with Visitor Management

Instilling a strong and forward-thinking operation requires considering your facility's efficiency from the moment visitors arrive. It's the first impression for potential clients and the first action in ensuring you're aware of every moving part of your business.

IST's Visitors Management Application creates a seamless check-in experience that adapts to any infrastructure, either as a fixture to any building entry point or as an upgraded system for reception services. Powered by IST's proprietary software IST Suite, the Visitor Management Application bridges reliable reporting features with hospitality, creating processes that are effective for administrators and easy for users.

The Visitor Management Application Features Include:

Customizable registration, including badge printers, scanners, and cameras
Attractive dashboard with full reporting and visitor history
Notifications that match client needs, including SMS
Preregistration function with attachable notes for guests
Customizable user groups and access levels
Ability to create new or use pre-made badges
Unwanted guest feature, including alerts, email notifications, and special instructions for proceeding

Benefits from the First Step

For the administrator, the Visitor Management application positions better security and protocol measures with the appeal of a hospitality service for the user. While admins gain greater insight by registering and tracking all visitors, users experience a faster workflow tailored for high-level hospitality. Efficient reporting within IST Suite can accurately assist with roll calls for emergency evacuations and prepare a business to be audit-ready if needed.

For hoteling or hybrid workspaces, the Visitor Management application gives facilities the confidence to know everyone who enters the workspace. Though its immediate purpose enhances security and data entry, paired with reception, it can complement a building's initiative to improve the office experience for its employees. When workers check in or swipe their badge, specialists can use this log to inform mail delivery, food and beverage assistance, and more. The Visitor Management application can preregister visitors for potential clients, allowing a positive, familiar experience from the moment they step into your facility.

Administratively, by implementing the Visitor Management application, front desk staff can focus on pressing tasks and not stall in their workflow by manually signing in each visitor. Efficiency from the beginning of an operation impacts every corner, helping users find greater ways to do more with ease and creating a positive, user-focused process for checking in.

Whether in the elevated hospitable experience or the intentional security measures, every minute in a building matters for workers and clients. Implementing technology-driven solutions cements an organization that looks ahead and uses reporting to affirm its impact. IST Management specializes in using technology and customer service to enhance the facility experience. The Visitor Management application guarantees the experience is positive from the first step.

Full Accountability with MSPT

Mon, 28 Aug 2023 17:32:38 GMT

Spotlight on Technology

Full Accountability with MSPT

A business's competitive edge is at risk in a crowd of vendors if its outreach proves unreliable and ineffective. And as outreach grows, staying ahead of every task can feel unmanageable if left to a written system. IST's Mail Sort/Package Track (MSPT) streamlines mail and soft services into a flawless operation that keeps managers informed and clients happy. Enhancing reporting from faulty excel sheets to IST's seamless proprietary database, IST Suite, MSPT verifies package distribution and management tasks are up to date.

An All-Inclusive Application for Mail and Managers

IST guarantees a polished end-to-end solution for package receiving and delivery by issuing internal labels with tracking numbers for each parcel and recording the delivery transaction on an IST PDA. Once scanned, the tracking number downloads into IST Suite, where it is monitored throughout the delivery process until the PDA captures a time-stamped recipient signature, ending the chain of custody. MSPT's capabilities not only ensure accurate mail services, it provides metrics to help clients measure their operational efficiency.

MSPT's integration with IST Suite documents all active customers, including information relating to the shipment, such as the shipper, receiver, and carrier. This database allows us to document each step and access it at our clients' request, allowing users to compare the daily volume of packages to the cost of vendors. A client using FedEx can assess its overall cost with their production and determine if a better service level and rate are available.

MSPT can assist with replacing outdated checklists for monitoring soft service tasks. By scanning a barcode, employees can record prepared conference rooms, stocked office materials, and cleaned office equipment, which is then viewable by site managers. MSPT integrates with IST Suite to offer metrics-based reporting allowing businesses to communicate confidence in service and providing a clear solution when an error occurs.

"Full Accountability, Across the Board"

MSPT is a proven solution that seamlessly adapts to any client's operation, keeping mail moving and business growing. Wallace Oliver, an IST Implementation Manager, has seen great success for his clients in New York. He says, "Mail sort package track; that's our bread and butter. When a package comes in, we can immediately identify it by day stamping it with a scan. We process it through our system, again, another date stamp. From inception to completion, there's a chain of custody. When someone says, 'What is mail sort package track?' I said, 'That's exactly what it is. Mail Sort, Package Track, full accountability, across the board.”

Together We Can Help Communities

Fri, 25 Aug 2023 12:07:02 GMT

IST's Gives Back

Together We Can Help Communities

LGBTQ+ Pride Month + Lost n Found Youth

In June, IST Gives Back celebrated LGBTQ+ Pride Month by partnering with Atlanta shelter Lost n Found Youth (LnFY.)

The historical origins of celebrating Lesbian, gay, bisexual, transgender, and questioning individuals in June honors the 1969 NYC Stonewall riots. This protest fought against centuries of government abuse & hostility, employment & housing discrimination, and anti-homosexual laws. The first Pride march took place in NYC one year later. Pride Month celebrates and highlights the impact that LGBTQ+ individuals have had on history at every level.

Since 2011, Lost n Found Youth has worked towards ending homelessness for all LGBTQ+ youth by providing them with the skills and support needed to live independently. Programs such as their thrift store, shelter, youth center, and street outreach allow LnFY to provide housing, clothing, meals, counseling, enrichment programs, 24-hour crisis support, and more for the community they serve.

Our primary goal was to collect used clothing, household, and collectible items for LnFY's Thrift Store. The proceeds from the items sold in the thrift store directly fund their various programs while supporting sustainable clothing consumption. In addition to the used items, non-perishable food, and toiletries were donated. We collected 19 boxes and 13 trash bags of clothing in just one month, weighing in at 760 lbs.

IST Goes Back to School with Ticket to Dream

In July, IST Gives Back began our Back-to-School Supplies Drive with the Ticket to Dream Foundation , which provided a custom online Target Registry to make the collection process as easy as a few clicks. Until September 30th, we will collect school supplies at our corporate office. Ticket to Dream has connected us with a local Atlanta agency that will facilitate the distribution of supplies to foster children in need this school year.

Since 2008, the Ticket to Dream Foundation has dedicated its efforts to "help foster kids just be kids." Ticket to Dream provides clothing, school supplies, enriching life experiences, and support for crucial aging-out programs. They believe joining forces with businesses and your local community is the key to supporting the 400,000+ children in the U.S. foster care system.

Transitioning Into a New Phase

IST Gives Back has transitioned towards more extended, quarterly campaign periods to make the most substantial impact on the communities we support. Following our Back-to-School season, we will move into The Giving Season (October - December). Our main goal will be to collect gifts for Marine Toys for Tots. Our corporate employees are eager to continue the recent tradition of volunteering at the MUST Ministries Holiday Toy Shop.

Looking ahead to 2024, IST Gives Back will have four primary campaigns, a food drive with Feeding America , the Cystic Fibrosis Foundation (CFF) Great Strides Walk , a back-to-school supply drive, and a holiday toy drive.

We are grateful to be able to connect with our employees, clients, and other organizations through acts of service and the communities that bind us.

Improving Mail Services for Firms and Corporations

Thu, 24 Aug 2023 22:43:22 GMT

Innovate & Integrate

Mail and package services are rapidly evolving to compete with the immediacy of today's communication while centering customer service. Because of this, mailrooms need to consider including technologies that prioritize both values.

For higher education , IST Management Services successfully implemented two technologies to optimize mail services the IST Kiosk and Secure Locker Systems . With these products, universities can tackle a high inventory of incoming packages, maximizing their mailroom to create a seamless service, and adding a secondary secure location for pickup at the user's preference. The results of this partnership were immediate. Automating the initial service steps allowed greater focus on package retrieval, and with the option of contactless lockers, reduced customer wait times and cleared clutter.

The IST Kiosk, paired with Secure Locker Systems, modernizes mail services to adjust to the current market expectation, prioritizing the rising preference for e-commerce and removing package clutter. The success of these technologies in higher education prompts show how they can innovate mail and package services, and hospitality for corporations, firms, healthcare, and beyond. On IST's podcast, Outside-IN, host Brad Burgess speaks with Senior Vice President and Partner Stuart Schwartz on how the IST Kiosk and Secure Locker Systems could benefit these verticals.

Going Beyond a Mailroom

Driving efficiency for inbound mail is not a new topic for many industries, especially as hybrid work grows and digitization replaces physical document management. Paper mail lacks immediacy in sending and receiving information and relies on a fully staffed mailroom to ensure its successful delivery. If your workforce is only in the office a few days a week, that can delay mail correspondence and leave confidential mail unattended.

Secure locker systems seamlessly expand the mailroom to store packages and mail protected by a user-directed QR code. For hybrid employees, especially firms that receive confidential mail, using the lockers guarantees regulatory compliance for mail and parcel services.

As work schedules differentiate, hospitality can suffer. When services don't adapt, it communicates a lack of innovation and neglect to support the current office environment. Including the locker systems shows an intent to include amenities that work for your team and complement their processes.

Efficiency at the Center

Self-Service Kiosks are already a retail and food industry staple, but how can this administrative tool ease processes for other verticals? The initial check-in can benefit hospitals, reception areas for corporations, and for mailrooms, can enhance package pickup. For corporate offices or hoteling spaces that utilize a mail specialist to deliver mail, the IST Kiosk can easily integrate, allowing employees to check in to receive mail when they're in the office. Utilizing this process with the locker systems removes the burden of package pileup and a cluttered mailroom.

For hoteling workspaces, Secure Locker Systems can assist Asset Management or be used for storing valuables. Workers can check out technology or stow their belongings while working. The lockers' chain of custody provides an accurate report of every moving part so managers know the status of their equipment.

With the customization of IST's proprietary software , users can expand this amenity to include other deliverables that enhance the workplace experience and encourage a higher concierge level of service.

Adaptable Processes

Even though supporting the office looks different than it did five years ago, providing a white glove service remains a top priority for any operation. As seen in higher education, implementing the IST Kiosk and Secure Locker Systems enhanced service levels, and to consistently guarantee that expectation, IST thoughtfully adapted services to be successful no matter the challenge.

This kind of forethought can position corporations, firms, and other verticals to improve their mail processes and bring hospitality to the core of their operations.

Outside-IN Podcast: Moving to Digital Mail - How It's Done and Why It Matters

Thu, 24 Aug 2023 19:47:18 GMT

Ep. 19: Outside-IN Podcast: Moving to Digital Mail - How It's Done and Why It Matters

When firms expand their operations, they shouldn't have to compromise fast and secure communication with physical mail. Digital Mail is one part of this solution. By scanning mail into a document management system, firms rely less on stationary mailrooms and eliminate the time-consuming tasks of receiving mail.

The second part is the unique partnership needed to implement and successfully adapt it to meet the needs of each client.

Operations Manager Kimberly Hamamoto discusses IST's collaborative partnership with a multi-campus firm in California, optimizing a Digital Mail application and pairing it with IST specialists to keep the mail moving and service elevated.

Ep. 19: Outside-IN Podcast: Moving to Digital Mail: How It's Done and Why It Matters

Positioning AI Within Your Firm

Fri, 18 Aug 2023 19:23:44 GMT

It is clear that Artificial Intelligence (AI) is challenging every industry to reconsider efficiency in their processes, and eDiscovery is no exception. Moreover, it could be one of the industries that most benefit from its adoption. With a reputation for being slow to implement new technologies, one can expect legal industries to be hesitant. Firms must consider the ethical implications of using AI tools and the additional cost and work to onboard. For many, these considerations pump the breaks for further review. Still, eDiscovery will only get more complex; without the most cutting-edge technology, it will cost more.

As data spreads, the manual power to source and accurately review documents demands perfection from attorneys, and from firms, larger teams, or slower deadlines. To counter this growing obstacle, firms should be proactive in understanding how to utilize AI safely and defensibly, and better yet, regard how it can enhance strategies.

What Could Happen? The Bad

Paramount among the concerns of AI adoption are accuracy and defensibility and with good reason. Litigation can be costly and stressful for clients, requiring those handling the matter to be thorough and dedicated. Yielding a portion of that responsibility to technology depends on greater oversight and due diligence from attorneys to ensure a successful product.

Recently, A New York lawyer utilized the AI tool, ChatGPT to draft a brief, and later realized the tool falsely cited cases that did not exist. This negligence resulted in court-imposed sanctions, fines, and additional processes for counsel entering litigation, such as submitting generative AI certifications when submitting documents, attesting to not using generative AI, or verifying human quality control. Yes, AI was the direct cause of error in this instance, but the overall fault belongs to the attorney's oversight.

AI tools are imperfect and require advanced monitoring and training to work correctly. Studies cite inherent bias, cybersecurity gaps, and lack of transparency as potential risks. Further, one must always question its ability to comprehend complex concepts or interpret case law. Because of this, the workforce required to use AI responsibly may not be worth the preparation and considerable cost for some firms.

Job replacement is a common myth of AI. In a recent report, Goldman Sachs predicted that AI could replace 300 million jobs, alerting many to fear its application. However, this study did not account for the many jobs that will likely arise due to its implementation. With new roles to train and monitor performance, AI can be a supportive addition to a firm, helping drive business and build greater efficiency rather than a replacement for talent.

What Could Happen? The Good

The potential workflow power an AI tool can provide is limitless and determined by the needs of the firm wielding it. It can streamline time-consuming tasks, like research and content generation, helping lawyers digest complex information and build strategies faster. It can draft documents accurately and quickly, and enhance Document Review by reducing documents in a dataset. The possibilities for improving timely tasks are numerous, allowing lawyers to focus more on strategy, risk mitigation, and case preparation, all of which AI tools can assist.

Predictive analytics can help teams decide on settling or proceeding with litigation by analyzing historical case data to predict outcomes. This added perspective can help resource allocation and provide data-driven reasoning to a team's action plan. AI can also support due diligence during the discovery phase, identifying critical information before engaging in litigation.

To successfully adapt it to a firm's workflow, it requires human guidance to train and monitor its performance, requiring a cost-benefit analysis for those considering investing. Still, even with the added initial cost, expanding workflows and thoughtfully strategizing is invaluable to an operation's quality of service.

Ensuring Success

For any considering adding AI tools, keep in mind the following:

Before adoption, create policies and training for using this technology. Consult with external partners and subject-matter experts on emerging technologies to ensure it is the right tool for your operation. Evaluate ethical obligations with technology, security, and privacy.
Mitigate risk by fact-checking and performing due diligence. Often the fault in AI tools is in human negligence, so factor the added management in overseeing new tools. Otherwise, you could be penalized with court sanctions, ethical violations, reputational harm, and lost business.
There are more AI tools than you realize to accomplish specific litigation tasks. Research what is most advantageous for your operation.

Limitations will always exist in technology, and the most crucial consideration in AI adoption is understanding the responsibility of the one wielding it. Staying ahead of trends and understanding their impact on the legal world will separate strategic firms from the stagnant. As the cost of litigation rises and data grows, including these adaptive tools will help firms stay competitive and relevant to what the market expects and, hopefully, less fearful of how it will influence our future industry.

IST Management is an Outsourcing provider for every step of litigation, including document review. Our Managed Review division prioritizes retained review attorneys led by experienced project managers to advance litigation. Consider IST's outsourcing partnership here.

Work Smarter, Not Harder by Outsourcing FM

Fri, 28 Jul 2023 01:16:12 GMT

Innovate & Integrate

Work Smarter, Not Harder by Outsourcing FM

In an ever-evolving landscape, businesses face significant challenges to meeting rising costs with efficiency, technology with adaptability, and productivity with a dynamic workplace environment. Additionally, limitations of recession, disruptions of technology, and rising wages layer more to consider to remaining competitive and agile. The Facilities Management (FM) sector can represent 10-25% of a company's indirect spending. With a forecasted growth of $114.36 billion in 2027, businesses should consider their options when considering an in-house or outsourced approach.

IST specializes in outsourcing services, from mail/copy/print services to hospitality and asset management, litigation support, and the comprehensive Integrated Facilities Management (IFM) solution. The shift to an outsourcing vendor is a proven solution for reducing overhead costs and increasing core competencies for any infrastructure. Here are our top considerations for outsourcing.

Access to Expertise

Technology integration is among the leading factors for companies looking to improve productivity and security, and to adopt data-driven workflows. Many obstacles inhibit adoption, namely, having an in-house administrator and IT support that can compete with a third party's offerings. Paired with advanced technology, outsourcing services can place a specialist for any task, eliminating wasted time in learning other functions that don't focus on profit.

A nationally-powered outsourcing provider can supply specialists to any location with technological solutions to prioritize efficiency within your business.

Compliance Throughout Operations

Managing facilities involves inherent risks, including maintenance, security, and regulatory compliance. Outsourcing facilities management transfers these risks to specialized providers responsible for mitigating them. These providers have robust risk management systems, ensuring your facilities are safe, compliant, and well-maintained. They stay abreast of evolving regulations, reducing the burden on your business to keep up with complex compliance requirements. This risk mitigation and compliance assurance boosts your reputation, instilling confidence in your customers and stakeholders.

Through outsourcing, businesses can also enhance their governance practices and bolster their ESG (Environmental, Social Responsibility, and Governance) reporting. ESG reporting informs consumers of value alignment within their investments, so reporting data in a real-time cloud-based ecosystem will demonstrate a commitment to integrity, build trust with stakeholders, and set your businesses apart from competitors.

Enhancing Work Experience

Whether implementing a hybrid and remote workforce or transitioning the office into a more modern workspace , facilities management is essential in how efficiently your business will run. It could be adopting more sustainable infrastructure, using space planning applications to create a more functional space for your office, or leveraging data solutions to monitor productivity.

In an IFM partnership with IST Management , an international organization with multiple offices in the United States, was able to achieve continuity and cohesion throughout all its locations by creating a technology-focused action plan. Using reporting and tracking metrics, IST was able to unify all operations to increase accountability and service levels across the board. In a true IFM partnership, all contracts and services are managed through a single contact, simplifying the paperwork while saving costs.

Scalable, Flexible Services

Finally, outsourcing with a national provider creates a scalable solution that can adapt to any need. With 24/7 assistance and technology-supported processes, no element can interrupt production. In Outside-IN , IST's podcast focusing on industry leaders, Senior Vice President & Partner Kim Oleniacz discussed pivoting copy/print jobs to an alternate location during a snowstorm. Our outsourcing services allowed the client to overcome what could have delayed a day's production and continue their workload.

Outsourcing Excellence

Outsourcing facilities management offers businesses a strategic solution to overcoming the challenges of today's market. By partnering with a reputable outsourcing provider like IST Management , organizations gain access to specialized expertise, ensuring optimal technology integration, increased productivity, and reduced overhead costs. Moreover, outsourcing FM enables businesses to navigate complex compliance requirements, mitigate risks, and adapt swiftly to changing demands.

By embracing outsourcing, companies can work smarter, not harder, and unlock the full potential of their facilities management, driving efficiency, profitability, and growth in today's competitive landscape.

Military Wellness Resources

Thu, 27 Jul 2023 00:37:59 GMT

IST Gives Back

Military Wellness Resources

The journey of mental wellness is a lifelong process for any individual. In recognizing the sacrifice our military community has given through their service, IST's Community Outreach team sought to research and identify essential resources specific to the needs of our valued military members.

Wellness begins with the self through exercise, meditation, reflection, or seeking counseling. It may also start by connecting to a community where others can empathize with our personal experience and help us acknowledge that our battles are often not isolated.

Our community outreach team at IST Management recommends the following resources to begin investing in your mental wellness:

Veteran’s Crisis Line: Confidential Crisis Support for Veterans and their loved ones provided 24/7. Callers do not have to be enrolled in VA benefits or health care to connect. Call 1-800-273-8255 and Press 1; TEXT 838255 or Chat Online .

Make the Connection : Online resources to connect with other veterans, hear their stories and build tools around self-help.
HIGHLIGHTS:
Testimonial videos discuss reconnecting with family, grief, transitioning from service, work-related problems, and more.
Free courses to build skills for optimal self-discovery and advocacy via Veteran Affairs.

Mental Health Tool Kit Free online toolkit for Women Veterans, offering tips and resources for managing difficult emotions.
HIGHLIGHTS:
Invisible Veterans: Kate Hendricks Thomas TEDxTuscaloosa on “Emotional Transitions for Women Veterans.”
5-minute meditation activities to offset physical and mental exhaustion.
Online Support Groups

Chill Drills by Military OneSource Collection of audio mindfulness exercises to relax the body and mind created by the Defense Department for the military community. Chill Drills are free to service members and their families via the mobile app or the Military OneSource website.

Free Mental Health Smartphone Apps for Veterans 28 additional mobile applications to help veterans manage physical and mental health, provided by the US DOD and Department of VA.

Remember, mental health is ongoing and personalized to the individual. We hope these resources offer a springboard to explore your best self and connect with others who share your background and goals. IST Management is committed to supporting our military community and creating space for connection and advocacy.

5 Ways to Upgrade Your Office Using Space Planning

Wed, 05 Jul 2023 19:14:57 GMT

Spotlight on Technology

5 Ways to Upgrade Your Office Using Space Planning

Facility Management looks much different in today's market than five years ago. Former busy offices now embrace patchwork hybrid schedules, and technology integration separates the steady from the competitive. Less occupied facility space and increasing overhead costs make it easy to wonder how to skillfully repurpose your building's floor plan or prepare for future expansion.

IST's Space Planning can help. By digitally mapping any floor plan, our web-based application can transform a stagnant design into an adaptable one. Beyond achieving an organized workflow in optimizing your facility, Space Planning is the tool you need for creating a modern and profitable establishment.

1. Enhancing the Employee Experience

If you're thinking strategically, you may reconsider the in-office experience for workers. Now that hybrid work is a proven and preferred way to conduct business, the time spent in the office can focus on collaboration and amenities the home office cannot provide. Space Planning can allow you to reimagine the office beyond the cubicle and incorporate floor plans that unite people.

Adding more conference rooms, expanding the break room into an inviting café, or including couches invites collaboration and potentially can improve employee performance. Additionally, investing in approachable workspaces communicates an organization that supports the environment of its employees. A win-win!

2. Tracking Workers Securely

With more people in and out of the office and greater attention to leveraging technology, security is a challenge many facilities want to include in their offerings proactively. Users can build customized layers using the Floor Plan Management tool to assign scheduled employees to their workspace per workday. This added feature allows users to have every detail accounted for during audits or security protocols on one application versus multiple.

3. Maximizing Available Real Estate

Real Estate is continuously framing the largest segment of the FM industry. This superlative is a direct result of how business has shifted since 2020. Namely, the industry is still navigating how to move forward with a surplus of unused space and a need to reduce upfront costs.

For some, floor space may be drastically underutilized, prompting the task of repurposing square footage for new initiatives. Whether that includes investing in new divisions within your corporation or sharing space with other businesses, having a digital tool to strategize potential moves will help you maximize the space you need. IST's Space Planning includes a Mock Moves tool, allowing users to plan individual and group moves with a drag-and-drop function. Using this tool, you can assess and optimize your existing square footage to best serve your business.

4. Aligning Brand and Standards

As your business reaches new heights, establishing brand and culture across multiple locations is your first and perhaps most important advertisement. An effective brand extends beyond graphic design– it is a part of every business opportunity, including your layout. Space Planning can support brand standardization in designing future sites to be unified in setup, creating a familiar client experience regardless of the site location.

5. Supporting Workplace Strategy

Every move and decision includes strategy. Whether the objective is cutting costs, focusing on sustainability, or recruiting top talent, an effective plan supports your more pressing goals. The Quick Report Tool allows users to create customized reports, including cost center allocations, open/available space, utilization, and more. Managers can assess where more support is needed and adapt to succeed. Space Planning's dynamic application places users ahead of operational inefficiency and at the forefront of your next milestone.

__________________

IST's Space Planning readies you for any change and prepares you for success beyond physical moves. It can function as the backbone of an adaptable and agile service, reflecting industry needs and inviting new opportunities to your business.

Outside-IN Podcast: Faster, More Secure Package Services

Fri, 30 Jun 2023 11:46:01 GMT

Ep. 18: Outside-IN Podcast: Faster, More Secure Package Services with Stuart Schwartz

Creative solutions build lasting partnerships. Senior Vice President and Partner, Stuart Schwartz discusses the adaptable, expedient package service the IST Kiosk provides for any size mailroom. Paired with secure locker systems, the IST Kiosk turns a gridlocked operation into an easy, user-preferred service that can adapt to an infrastructure.

Learn how the IST Kiosk and secure locker systems are currently winning over universities nationwide, and explore how these technologies can serve firms, corporations, and more in Outside-IN with host, Brad Burgess.

Ep. 18: Faster, More Secure Package Services with Stuart Schwartz

Rethinking How We Recruit

Tue, 20 Jun 2023 20:20:45 GMT

Innovate & Integrate

Rethinking How We Recruit

When our marketing department requested an update on recruiting from the team , the last time I'd written something like this was pre-pandemic in 2019. The older draft was full of optimism and puns but lacked the substance needed to summarize the current hiring climate in 2023.

In the past three years, we've seen historic layoffs – and, more recently, considerable crashes in tech and finance. Talent Acquisition as an industry has been hit especially hard. The recruiting landscape has never been rockier for both job seekers and recruiters. It's easy to feel cynicism creeping in when scrolling LinkedIn post after post lamenting the job search and interview process. Especially in the throes of 2020, I wondered: What are the most effective actions to improve these processes for job seekers and help staff IST Management ?

The answer isn't black and white – but I think it starts with empathy.

Leading with Empathy

At the end of every application is a person, just like every rejection email has both a sender and a receiver. There is a plethora of inaccurate information on the internet regarding screening processes – misconceptions about the prevalence of AI and "automatic rejections" from sentient-sounding ATS systems. Those job seeking are commonly under the stress of unemployment, especially with rising inflation. So, what can we do to show that we understand the mindset and needs of prospective new teammates applying to our jobs? How can we make this a warmer and more welcoming process?

Transparency is another part of the answer, and is most important to me as our recruiting director. We strive to lead with empathy to keep applicants not only informed of our processes and ready for their interviews but also to provide updates on decisions as up to the minute as possible.

Our leadership team has invested precious resources into recruiting at IST Management that allow us to keep lines of communication open, even when one recruiter may be doing their best to support thousands of applicants daily. Our local operations and site teams nationwide have become more involved with recruiting and interviewing as our growing resources have allowed them to connect directly with potential new teammates. Personal connections that only a local team can deliver during the interview process, like face-to-face sit-down conversations, go a long way!

Finding Our Shared Outcome

Filling a new position at IST Management is a series of decisions taken seriously by each person in the equation. The hiring manager is planning for a successful operation and the long-term success of their local team. The applicant is weighing a huge life decision that will affect their plans. The recruiter is working hard to accomplish their goals, continue their career in Talent Acquisition, and connect a jobseeker with the perfect fit. We all want the same outcome. Once we allow our sense of empathy to permeate our processes, we can provide a much better experience for those we may find ourselves working alongside soon.

Incentivizing Internal Recruiting

As always, I'd be remiss if I did not mention that referrals make the best hires. IST Management offers a $750.00 recruiting bonus for all employees who refer a friend for full-time employment without using IST recruiting tools. What better way to pay it forward professionally and personally than to connect a trusted friend or acquaintance with their next step?

Building Futures

IST Management is a company focused on long-term partnerships which can only be successful with empathy. To lead by this standard means our team is built from this quality, and it all begins in the hiring process. Though the hiring atmosphere feels disconnected, the team handling each application is here to find the best outcomes for each person and, ideally, lasting careers.

IST's History with Blake

Tue, 20 Jun 2023 19:59:53 GMT

IST's Gives Back

For the last 12 years, IST Management has been actively supporting the Cystic Fibrosis Foundation (CFF) through its annual Great Strides fundraiser. Cystic Fibrosis (CF), a genetic disease, gradually causes persistent lung infections and restricts breathing ability.

CFF plays a vital role in funding the necessary research to develop medications and therapies and, soon, find a cure. Through this organization, we stride for IST’s ambassador, 16-year-old Blake, and those living with CF.

Thanks to the efforts of committed scientists and organizations willing to bear the high costs, medications like Trikafta have become available for CF Fighters like Blake. Access to this medicine has significantly reduced his coughing symptoms, making a sizable difference in his health.

Blake enjoys a fulfilling life and is a dedicated student, a loving brother, a cherished son, and a loyal friend. IST Gives Back interviews our Ambassador below, looking into his experience with IST and living with Cystic Fibrosis.

What are your favorite activities or hobbies?

I love detailing cars, laughing with friends, going to the beach, and playing tennis!

In your own words, can you explain what it means for an individual to have Cystic Fibrosis?

For someone to have Cystic Fibrosis, it doesn't define them. It just means you have more challenges than the average person.

How did spending so much of your childhood in a hospital or doctor's office impact you?

Spending so much time in a hospital and the doctor's office has shown me that Cystic Fibrosis isn't a joke and needs to be taken seriously. I need to take care of myself. 

How does having Cystic Fibrosis affect how you live your everyday life? Who or what helps you live life to the fullest?

Having Cystic Fibrosis affects me in multiple ways. For example, there are some things that I become insecure about when going on school trips without my family, like doing my best to remember all the medicine and treatments that need to be done during the day and at night.

What advice would you give to a newly diagnosed child with Cystic Fibrosis or another chronic illness? 

My advice to give to a newly diagnosed child and family is to just take one step at a time, one day at a time. Keep the future in mind, but don't worry about it. Do the best you can today.

What is the best part of being connected to IST Management & Great Strides over the years? 

The best part of participating in Great Strides is knowing that there are other people with the same challenges as me. I'm not alone. Being connected with IST shows me that I have people fighting by my side, not just my family. I'm not alone! 

IST Management is a proud sponsor of The Cystic Fibrosis Foundation. We are grateful to watch the CF community grow and do what we can to support the search for a cure. Being able to know inspiring individuals like Blake reminds us of our community's goodness. It is that power that helped IST's Great Strides teams collectively raise over $20,000 this year. We thank Blake for sharing his story and inspiring us each year.

To learn more about the Cystic Fibrosis Foundation or connect to a local chapter, visit the CFF's website, here !

Outside-IN Podcast: The FM Boost of a National Partner

Wed, 14 Jun 2023 12:24:09 GMT

Providing national support, localized to address clients in any city, may seem too good to be true. Still, with leaders like Senior Vice President and Partner Kim Oleniacz, IST Management can position any operation for success.

On Outside-IN, host Brad Burgess speaks with Kim about IST's adaptable FM service and support structure that can serve multi-campus infrastructures. Also in discussion: personalizing hoteling spaces, how communication drives IST's service, and the resiliency of our partnership; even a snowstorm can't disrupt! Tune in.

Ep. 17: Outside-IN Podcast: The FM Boost of a National Partner with Kim Oleniacz

Ep. 17: The FM Boost of a National Partner with Kim Oleniacz

Bringing the Mail Room to You

Thu, 08 Jun 2023 15:42:01 GMT

Spotlight on Technology

Take Your Mailroom to the Next Level

The way we conduct business has changed rapidly within the last decade. Today's market moves quickly, communication is critical, and the workplace is no longer just a stationary office but also a home office, a public space, and an internet connection away. Solely relying on receiving mail from a traditional mailroom no longer checks the box for getting information quickly. And leaving sensitive documents left unattended or potentially lost in transit leaves your operation vulnerable.

IST's Digital Mail, a paper-to-digital mail service, guarantees that users can securely send and receive mail from anywhere, allowing business to continue no matter where you work.

Securing Mail, Optimizing Organization

Through Digital Mail, hard copy mail transfers from a paper document to a digital file, stored in our fully secure information management software system, IST DocStor . Once an IST Specialist receives, scans, and sends the file to DocStor, users receive a URL notification via email, allowing access to view their mail. Users can share and store documents of any size, improving organization for your most important files.

This immediate access to sensitive communication is a win for clients in fast-paced markets, such as law firms and multi-campus corporations, where a seamless workflow reflects work quality. Mail is accessible soon after receiving it, eliminating extra trips to the mailroom. For campuses relying on physical mail handling, Digital Mail removes the need for mail delivery, prioritizing core revenue tasks and cutting your carbon footprint.

Less Paper, More Opportunities

As the workforce adopts hybrid scheduling, many are finding new purposes for their office space . Digital Mail reduces paper build-up in the mailroom, creating new organizational space for the office and maximizing the available space for other initiatives. In addition to gaining new efficiencies, businesses can make the most of a cleaner environment. With scanning that streamlines information directly to DocStor, IST's Digital Mail keeps the documents you need easily accessible and ready for your next move.

Have Mail, Will Travel

Investing in technology that competes with the pace of communication securely and reliably will empower your business to expand beyond the workplace. IST's Digital Mail ensures paper mail will not build up, and your whole operation will stay connected and busy. Don't skip mailroom operations when modernizing your workflows. Allow IST's Digital Mail to elevate mail service to reach anyone, anywhere.

Discover how IST’s Digital Mail is enhancing mail

service and workflows at New York Life.

IST's Women in Technology, Part 2

Tue, 23 May 2023 01:20:14 GMT

Innovate & Integrate

IST's Women in Technology, Part 2

Building a successful career is not a set path determined from the beginning but a trail of accepted opportunities. IST's leaders may share different experiences, but what unites them is their persistence and curiosity to excel.

In our series, Women in Technology , IST leaders share their stories and passion for their careers. We're excited to speak with Vice President of Human Resources Administration Lori Mitchum and Regional Vice President, Shareholder Rachel Murphy for this edition.

HOW DID YOU GET INTO THIS INDUSTRY? WHAT INTERESTED YOU ABOUT A CAREER IN TECHNOLOGY?

RACHEL: I started my career with IST in 2012 as an Account Executive in Charlotte, NC. Technology will always be the driving force for future business, and IST's position to ensure that people are in the driver's seat interested me. I've seen how our proprietary technology helps clients access the tools to make their operations faster and more efficient. It's rewarding to help clients stay ahead of the curve.

LORI: Like many people in the HR profession, I accidentally fell into it. I started at IST when I was 23 years old in Marketing as a Graphic Designer. I did proposals for sales, signs, and implementation manuals for operations and began assuming anything else needed. Those needs grew, and eventually, I oversaw Marketing, Office Management, Events, and a growing list of HR-related functions.

Once it became apparent that I could no longer oversee Marketing and Human Resources, I chose to branch into HR exclusively. By that point, I had two young children, and HR brought more predictable hours than sales support did. I found a passion for being able to solve problems, help people, and take on HR-related projects.

WHAT WAS A PIVOTAL MOMENT IN YOUR CAREER THAT LED YOU TO WHERE YOU ARE NOW?

LORI: The day Hal Blackman offered me a job in 1997 - he asked me to promise to stay for at least one year. One day in 2000, I asked for flexibility in the workday to take my kids to their events on time. My boss supported me and allowed me to adjust my schedule so that I could meet the needs of both my family and my career.

WHAT MOTIVATES YOU IN YOUR CAREER?

LORI: I enjoy projects, details, and finding solutions to problems. HR offers a lot of opportunities for this. I've been in the same position for many years, but something challenges me to learn something massive and new every year. Keeping up with rapidly changing federal, state, and local HR-related laws and working for a rapidly growing and evolving company can be exhausting. Still, it is worth coming to the other side and realizing what I just learned and accomplished.

RACHEL: Every day is different. I have always been a people person, so getting up every day and meeting new individuals at various companies is a lot of fun. I love helping people and companies find the right solutions to benefit them with cost savings and smoother processes.

WHAT ADVICE WOULD YOU GIVE TO ANYONE WANTING TO ADVANCE THEIR CAREER?

RACHEL: I have found persistence is key throughout my career, and having a drive for success is essential.

LORI: Be willing to start anywhere and once you're there, ask questions, ask how you can help more, and ask to learn new things! The best success stories I've seen over my career are not from the people that came in with the most experience, the most degrees, or the most skill sets. The people that shoot to the top quickly come in with a desire to do their very best every day and a drive to learn more and prove themselves to be an invaluable part of the team. A team player with a positive attitude who wants to learn and do well is any manager's dream, and will go far regardless of their field!

Our professionals are the reason IST Management can seamlessly offer the highest level of customer service that places our partners ahead of the competition for facilities management and litigation support. Thank you to Vice President of Human Resources Administration Lori Mitchum and Regional Vice President, Shareholder Rachel Murphy, for sharing their stories as Women in Technology.

Case Study - Hand Arendall

Mon, 22 May 2023 17:57:22 GMT

Hand Arendall was looking for an eDiscovery team to access electronically stored information for the purpose of litigation. They wanted a reliable, efficient, and cost-effective solution and turned to IST for help.

Introduction

The firm was organized in 1941 in Mobile, Alabama, and has more than 85 lawyers, making it one of the largest law firms in the State of Alabama. With offices in Mobile, Birmingham, Fairhope, and Athens, Alabama; and Destin, Panama City, Panama City Beach, and Santa Rosa, Florida, Hand Arendall Harrison Sale is uniquely situated among the Southeast’s major law firms to provide legal direction to clients throughout Alabama Northwest Florida and Mississippi.

The Concern

As Hand Arnell grew it needed to ensure the security of sensitive or private information while also easing the use of evidence in court, providing reliability and longevity across difficult cases. They wanted an eDiscovery team to access electronically stored information for the purpose of litigation. They wanted a reliable, efficient, and cost-effective solution and turned to IST for help.

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

IST has partnered with HAHS since 2015 and supports all of the firm’s offices throughout the Southeast and nationally. Currently, IST offers a wide array of services through the IST Discover-E solution, including case consultation, data collection, processing, hosting, and nearline data storage. The firm has used IST Discover-E’s managed services and tiered pricing models in order to meet their overall needs based on the size of the matter for each client.

Prior to each case, the Discover-E team consults with the case team to learn more about their plan and puts together a solution to best fit their needs. IST Discover-E project managers have earned the trust of Hand Arendall Harrison Sale LLC’s IT director and attorneys as a speedy accurate resource for getting results.

The Partnership

From the start of IST’s relationship with Hand Arendall Harrison Sale LLC, IST has provided only the highest level, most quality-driven, and cost-effective service solutions. The IST Discover-E solution has significantly reduced the number of labor hours required to achieve the desired results for the firm’s clients. Our project managers at IST Discover-E provide unparalleled support for HAHS and will continue to do so in the future. HAHS is just one example of how IST Discover-E is making eDiscovery easier, more efficient, and less costly.

“Using IST Management’s Discover-e solution has allowed us to better serve our clients by not only providing them more accurate results in a timely manner but also saving them money by reducing the number of man-hours required to produce the results. The high-quality level of service along with a robust project from IST is the key reason we are able to do so. It’s rare to find such amazing support these days, but with IST we have that and so much more We have a partner that will be there when we need them the most We continue to be amazed by the service they provide and the attention they have given us from sales through customer support.”

Melvin Evans, IT director at Hand Arendall Harrison Sale LLC

Outside-IN Podcast: Controlling eDiscovery Costs with Vice President of Legal Solutions, Greg Caraway

Wed, 17 May 2023 12:06:33 GMT

Today's eDiscovery is an endless landscape of options, each providing different strategies to handle litigation and yielding new advanced technology to increase the speed of service. So how does one determine the best option? Vice President of Legal Solutions Greg Caraway shares what to consider and what's currently influencing eDiscovery on Outside-IN.

Ep. 16: Controlling eDiscovery Costs with Vice President of Legal Solutions, Greg Caraway

Case Study - New York Life

Mon, 15 May 2023 15:12:56 GMT

Compound relocation, construction, workflow changes with an unanticipated world pandemic and you have a situation where the achievement of goals looks pretty bleak. New York Life, with the assistance of IST technology and manpower, was able to weather this storm and find themselves in a higher state of efficiency than before.

Introduction

New York Life and its subsidiaries provide insurance, investment, and retirement solutions that help people at all stages of life achieve financial security, delivered through financial specialists nationwide. Founded in 1845, New York Life is headquartered in New York City, and is reported to be the second-largest insurance company in the USA.

The Concern

The last three years have been tumultuous due to New York Life’s commitment to right-size its physical footprint with various construction projects, department relocation, and workflow changes. Add to that the challenges of the worldwide pandemic. Each situation caused a good deal of operational change and the need to adapt service delivery and execution. The most significant challenges were tracking user location, user availability and matching that tracking to service delivery, particularly mail. Stretching these challenges was the need to stay connected to remote and hybrid workers and figuring out how to get their mail delivered in a timely manner.

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

NYL enlisted IST to use its workflow expertise and proprietary software to solve the challenges and deliver service without interruption. Immediately, IST identified a client resource (ShareScan) that could temporally aid in the conversion of hard mail to digital mail that allowed IST to deliver mail electronically to users daily.

IST collaborated with the NYL’s Corporate Services and technology teams to reconfigure this resource to seamlessly deliver digital mail to groups and departments. This transformed workflows company-wide and validated NYL’s continuity capabilities and IST’s value to that process.

Looking for a more robust and long-term solution, IST matched our proprietary technology, DocStor Digital Mail (DSDM), to replace the temporary ShareScan solution. DSDM enhances point of delivery from “groups” to “individuals”, provides chain of custody data, including date/time stamping. DSDM’s additional features will enable IST to assist NYL with the application of their retention policies and archiving, which unlocks potential reoccurring saving and workflow efficiencies.

The biggest challenge was integrating DSDM with NYL’s IT security. IST’s IT team designed, coded and configured DSDM to unite all components into a single cohesive infrastructure to ensure that all the individual pieces of the organization worked as a whole. As we move from BETA to full implementation we are excited to bring continuous value to NYL.

The Partnership

Trust and communication are the hallmarks of any successful business relationship and IST and NYL have collaborated to overcome challenges that had the potential to cause major ongoing problems. Using state-of-the-art technology and the superlative IT Tech team, IST enabled this national company to achieve major goals in workflow efficiency.

Case Study - Nova Southeastern University

Sun, 14 May 2023 15:00:13 GMT

Nova University had a vast amount of mail that was tied up in slow and inaccurate delivery. The requirements for students, faculty, and staff vary widely, and we adapted our mail services program to suit. Since installing our people and technology Nova now has fast and accurate mail delivery.

Introduction

NOVA Southeastern University is the largest not-for-profit university in Florida and is top-ranked by Forbes, Times Higher Education and U.S. News & World Report. Our service program is based out of NSU’s main Fort Lauderdale campus, supporting diverse undergraduate programs and more than 100 graduate and professional programs.

The Concern

Prior to 2007 Nova was an in-house operation, manually performing all Mail/Package delivery. With 954 faculty members, 4556 staff and 21,000 students, all receiving mail and packages, the amount of work to make sure every piece is delivered was staggering.

The engine that processes this much mail has a lot of moving parts and needs a dedicated staff to make it happen. Particularly in light of the many obstacles that presented themselves.

There was no chain of custody or accountability and lost mail and packages were common.
There was no tracking of mail routes/stops and faculty complaints mounted as outgoing mail was being misdelivered.
Packages would be dropped off by the carriers, manually sorted by Nova staff and delivered across campus without any accountability/tracking.
Delivery was not the only problem. A significant volume of packages – sometimes 5 times the normal daily amount – were always received several weeks prior to fall move-in date for incoming students and took up space in storage.
There was also the problem with the three satellite mailrooms located inside residence halls on campus. The keys to these mailboxes were not always returned and transitioning mail can be difficult.
Replacing PO Box keys where mail was previously delivered. Many students do not return keys to be passed on to future users.

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

Once IST took the reins of all Mail Operations many manual processes were eliminated when we implemented our IST Suite Technology.

The first defense against lost mail was our Bar Code Mail Stop technology across campus to ensure our mail route drivers hit all mail stops. This was in addition to our Mail Sort Package Track (MSPT) application to track all incoming and outgoing packages which reduced missing packages for both faculty and students. IST picks up and delivers all incoming and outgoing mail, including student, faculty and interdepartmental mail.
All incoming packages/ parcels are received by IST Mail Services and processed utilizing IST’s proprietary Mail Sort Package Track software. All packages receive a quality control review before being loaded into vans for delivery to residence halls and end-users.
As perishable packages are processed, the recipient is contacted by phone and email to notify them a perishable package has arrived and is being stored in a refrigerator. Delivery is scheduled, and a special IST Mail Services courier is utilized for immediate delivery to the resident student or end-user.
Packages and letter mail are delivered by IST Mail Services at least twice a day to faculty and staff and throughout the day as needed to student residence halls. Delivery is attempted for all Express packages before noon. Resident student packages are available for pick up within four hours of delivery to Mail Services.
IST Mail Services supports six departmental mail routes, including one mail route/ courier dedicated to Express, Perishable, Special Handling, and special request services.
IST Mail Services manages approximately 3,000 resident student mailboxes located in four different residence halls on campus.
IST Mail Services also provides additional staff to manage high volume package intake and distribution for special move-in hours and weekend support up to two months after the initial resident move-in week.
Packages for students with residence halls with electronic locker systems are tagged and handled, unlike other residence hall deliveries. Upon arrival, these packages are tagged using only one tracking label. They are then only transferred out in MSPT (to show movement of the package) and brought to the residence hall locker system. Packages are loaded into a locker using the locker system software interface, automatically sending the student an email containing a unique code to retrieve the package from the locker where it was placed. For packages too large to be placed in a locker, the student is emailed advising him to pick-up at the nearest residence hall mailroom.

The Partnership

IST has partnered with NOVA Southeastern University (NSU) for over 14 years with a team of dedicated, empowered IST associates fully cross-trained to serve the campus-wide needs of NSU students, faculty, and staff. We ensure our highly trained staff are given specialized technology and supported by managers who are not just knowledgeable but engaged at every level. This kind of support is fundamental to IST.

Our mission is to consistently do better than we did before. We encourage our employees and managers to make sure we provide our customers with the most comprehensive and technologically advanced management processes in the industry. Our approach is to use innovative technology at IST that results in fantastic service at a low cost for our clients.

Case Study - Meyer Darragh

Sat, 13 May 2023 14:50:38 GMT

Without operations integration in place, accountability is lost and costs are uncontrolled. Meyer Darragh was experiencing high-cost overruns and no accountability in their office operations department. IST introduced a clean workflow in services allowing more proactive management of office service procedures, accountability and welcome cost savings.

Introduction

Meyer Darragh is a Pennsylvania-based law firm that has been representing its clients throughout Western Pennsylvania, and the sixty-seven counties in the Commonwealth of Pennsylvania, for over 100 years.

In order to better serve clients’ needs, and as a result of our close proximity to the tri-state borders, the firm also routinely represents clients throughout the states of West Virginia and Ohio, having experienced attorneys licensed in both states who are respected and well-known in those courts and legal communities.

The Concern

IST quickly recognized that the root cause of Meyer Darragh’s problems was a fragmented workflow in operations management.

Prior to IST’s implementation, Meyer Darragh had no process for tracking chargeback for document costs.
The previous FM provider was sending copy production to expensive off-site production centers that could have been done in-house. This resulted in extremely high document costs.
There was no integration of their management systems. This fragmentation diminished accountability for the department’s activities and stood in the way of identifying cost savings in their services department.

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

Meyer Darragh teamed up with IST Management Services to ensure their team of attorneys received the most efficient, cost-effective internal document management and cost control processes in the industry. IST implemented its legal management expertise along with:

copy-tracking technology to provide documented chargeback reports to the firm for all document work performed.
IST enhanced reporting and departmental integration by implementing IST-Suite. This brought all of Meyer Darragh’s print center, reception and messenger/court filing services under a single, totally integrated management umbrella.
IST was able to provide more precise chargeback processes while improving turnaround times, quality controls and service levels by keeping all of the firm’s copy work on-site for additional cost savings.

The introduction of IST’s processes provided the internal support and integration needed to allow Meyer Darragh attorneys to focus on their core functions, while precisely tracking billable hours. IST-Suite’s HR module also increased IST employee efficiency by fully cross-training on-site employees while providing people programs to increase job satisfaction.

The Partnership

From the start of IST’s relationship with Meyer Darragh nineteen years ago, IST has provided the most quality-driven and cost-effective service solutions. IST’s implementation of services maximized chargebacks, consolidated costs and integrated service in all areas.

IST’s expertise identified and corrected critical process deficiencies immediately for all of Meyer Darragh’s office services. In doing so, IST improved turnaround times and quality controls while continuously identifying new cost savings opportunities and process improvements.

IST is a total turn-key solution and IST’s partnership with Meyer Darragh allows firm employees and attorneys to focus on their litigation challenges without the burden of office services management.

Case Study - Laughlin, Falbo, Levy & Moresi LLP

Fri, 12 May 2023 14:21:58 GMT

Although digital mail is the most efficient way to deliver mail to large groups of people over multiple offices, if not handled and processed correctly it can result in frustration, backlogs and the loss of vital information. IST was able to transform LFLM’s digital disaster into a fluid sweep of mail delivered on time, every time.

Introduction

With 11 offices and over 140 attorneys, Laughlin, Falbo, Levy & Moresi LLP (LFML) is one of California’s top 50 firms. The firm specializes in the defense of California workers’ compensation claims, as well as federal claims brought under the Longshore and Harbor Worker’s Compensation Act and its extensions. The Firm also provides expertise in providing comprehensive services for their clients and remains committed to providing the highest standard of service through ethical, aggressive and responsive representation.

The Concern

Like many legal practices, LFLM’s success is largely dependent upon getting relevant information as quickly as possible so they can take procedural steps and make key decisions. Much of this pertinent information is transmitted via standard mail.

Prior to IST’s engagements, LFLM implemented a digital mail process supported by a firm-wide electronic document management system (EDMS). This inbound mail scanning and digital conversion process was a step in the right direction, however, managing it was a source of frustration.

Mail, reception and hospitality operations performed with limited technical support.
Limited accountability process.
Quantifying the success of the support team was either outdated or not implemented.

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

After learning LFLM’s key business objectives IST installed proven project management approaches to successfully move the firm towards a paperless environment.

To do this, IST first established a Mail/Records hub location where all inbound mail was routed.
We also implemented quality control which occurred in line with scanning and indexing. Centralizing the support team and integrating quality control at earlier stages of the process allowed IST to harness and direct all inbound mail with fewer people. This allowed us to create an environment for process improvement. IST developed processes to accomplish the following duties:
Open all electronic and hard-copy mail
Identify document type, scan, and profile it into the client’s matter
OCR non-compliant PDFs
Follow the firms’ naming conventions, consistently
Open new matters and set up files in EDMS
Manage any incoming mail exceptions
Train end-users firm-wide
Liaise between offices and the hub
Work on the document backlog to identify what to send to the hub for processing
Provide detailed reporting
Simultaneously, IST worked with the firm to update its EDMS file structure and processes. As mail is scanned, end-user’s inboxes are populated based on mail’s importance – general correspondence or critical mail. This allows the firm’s personnel to act quickly.

The Partnership

IST’s flexible approach and ability to work with the firm’s current software led to a clean transition which gained efficiencies and cost savings. IST’s partnership with LFLM began in 2017 and we are proud to report that our processes have resulted in the following:

A detailed Proof of Concept to ensure viability
Increased efficiency at all levels in the digital mail process
Audit capability on all document and case management
Eliminating the need for paper files
Consistent document naming conventions and retention schedules
Headcount reduction and cost savings
Consistent policies vs. each office working independently
A collaborative approach and nearly seamless transition

Case Study - L-3

Mon, 08 May 2023 17:39:49 GMT

L-3 a worldwide provider of systems integrations in aircraft was overwhelmed with high labor costs and a deep inefficiency in the management of reproduction services. A surfeit of unscheduled priority projects needed project management in order to make deadlines. IST came to the rescue with the logistics of a highly skilled labor force, alternative reproduction methods and a project management team that enabled them to meet deadlines for both high priority and standard projects.

Introduction

L-3 Integrated Systems Group (L-3 ISG) is recognized internationally as a systems integration organization specializing in the modernization and maintenance of aircraft of all sizes, and the study, design, development, and integration of special-mission systems for military and commercial applications.

Headquartered in Rockwall, Texas, L-3 ISG has more than 23,000 employees worldwide. Its facilities hold world-class designations, including Software Engineering Institute Capability Maturity Model-Integrated (CMMI) Level 3, CMM Level 5, ISO 9001 and the aerospace AS:9100 certifications. It holds Federal Aviation Administration Class 4 Unlimited Repair Station and Designated Alteration Station status at multiple facilities, as well as Part 135 Air Carrier license.

The Concern

L-3 needed a partner to help them -

Cut costs while increasing service levels in Reprographics/ Scanning
Engineering Drawing Reproductions
Document Production
Fleet Management
Off-set Press services

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

At the start IST placed six people to provide services to thousands of L-3 end users at their headquarters in Greenville, TX. Additionally, L-3’s current labor costs were high when compared to industry standards so IST brought in a team of motivated individuals with the ability to do more in less time. In doing so, IST was not only able to immediately increase daily productivity, but we also lowered L-3’s labor costs by a considerable amount.

L-3 also expressed an interest in digitizing some of its off-set print work, but needed advice about how to choose the best machine to suit their individual needs. IST offered not just our extensive equipment expertise, but we also evaluated Government requirements and made recommendations accordingly. IST slightly downsized the fleet of 150 machines and cut costs by better using our national purchasing power. L-3 chose a machine that was both productive and cost-effective while lowering costs via a ‘Green’ alternative solution that met the Government requirements.
L-3 expressed a need for better project management as they had a backlog of daily engineering work due to an increasing amount of ‘Hot Projects.’ IST offered additional equipment and more efficiently managed workloads for daily oversize output by adjusting the labor force in order to accomplish the required work, versus pushing daily work aside to complete ‘Hot Projects’. These efforts have resulted in a consistent 24 hour turn-time for all projects, effectively hitting all deadlines. IST’s technology combined with extensive management experience provides an annual cost savings of roughly $180,000 to L-3.

The Partnership

IST’s successful partnership with L-3 has a level of communication between our organizations that we highly respect and value. From the dedication of the on-site staff and completion of both scheduled and unscheduled projects to on-demand full billing, we provide exceptional service to L-3 end users so they may in turn offer enhanced service to their clients.

Case Study - J. Crew

Sun, 07 May 2023 16:27:04 GMT

When their mail room service provider caused delays companywide IST stepped in and turned things around swiftly, revitalizing support services and maintaining that J Crew energy. Not only were mail and packages tracked and reported, but they realized a considerable cost savings.

Introduction

J.Crew began in 1983, when the first catalog was launched. Since then, the business has expanded to become an iconic American brand known worldwide for its sophisticated, fun clothing and accessories for work and play. The first J.Crew store opened in 1989 at the South Street Seaport in New York City. Since then, J.Crew has expanded to 227 retail and 175 outlet stores across the world, with a robust online business and new stores opening regularly.

The Concern

Prior to partnering with IST in 2014, J.Crew had been outsourcing its mailroom support services with another facilities management company. The results were less than stellar.

J.Crew end-users were not getting a timely response to email requests
Issue resolution was delayed
Slower than necessary package deliveries

Put simply, their FM staff had become complacent and lacked the knowledge to act quickly to resolve issues J.Crew end-users were experiencing.

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

When J.Crew expressed these concerns to IST, we acted quickly. Along with creating site-specific SOP’s and incorporating industry best-practices during implementation, IST staffed a front desk employee to monitor emails and dispatch service requests for resolution. This level of direct service and response had not been experienced by J.Crew staff and made an immediate impact on trust and adoption of the services provided.

Partnering with IST to handle outsourcing procedures immediately saved Chanel time, money and hassle.

Setting up efficient staging processes for each floor and adhering to SLA time standards for service provisions such as 2 hour minimum mail and package delivery times to maintain a consistent level of package delivery service.
We built in accountability to these standards by implementing IST-Suite software and systems designed to track and record mail and package delivery routes and times, ensuring no run is ever missed and no piece of mail or package is ever lost.

The Partnership

Since implementing services at J.Crew, we have enabled them to focus on their core competencies and expanded our support roles into other areas.

IST employees are incentivized to seek out cost savings in every aspect of their workday, which is how we were able to reduce outside messenger costs by assuming local messenger delivery using our mailroom staff. This was provided at no additional cost to J.Crew and resulted in faster delivery times of 30 to 60 minutes, which resolved a major need for client. We go to great lengths to ensure our employees are always engaged and excited to support our customers and the best way to resolve issues at an account.

Case Study - Eckert Seamans

Fri, 05 May 2023 16:47:44 GMT

Eckert Seamans’ multiple offices, and large number of remote employees, lacked a cohesive, integrated solution for the vast amount of communication and paperwork they used to function effectively. IST brought in its proprietary software and unsurpassed customer service to change congestion to unparalleled efficiency. We standardized processes across offices and offered a single-source solution.

Introduction

Eckert Seamans Cherin & Mellott, LLC (Eckert Seamans) is a full-service national law firm with over 360 attorneys across a network of 15 offices throughout the eastern United States. With a robust reputation and history of success that spans more than 65 years, many of their attorneys and practice groups are frequently honored in U.S. News & World Report Best Lawyers in America, BTI Client Service All-Stars, and Super Lawyers. Eckert Seamans is also frequently ranked and recognized among the top firms in the nation by The American Lawyer (Am Law 200), the National Law Journal (NLJ 250). and Chambers USA.

The Concern

Since 1958, Eckert Seamans has always provided the right mix of skills and services to give their clients proactive, solution-oriented business and litigation counsel. Now Eckert Seamans was looking for the same in their own internal support needs. The firm required a business partner that could -

Provide excellent office support services for them much as they had provided legal services for their clients.
Could apply premium processes, technology and a customer-focused staff to their copy, mail, and hospitality needs.

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

With multiple offices and remote employees providing services to their clients, Eckert Seamans partnered with IST to standardize support processes for greater efficiency and communication between offices and remote employees.

Implemented a central hub Using IST’s proprietary software IST Suite all offices and remote employees were connected enabling a centralized virtual location.
IST-Suite enabled all end-users to request copy jobs and request services. Now, anyone needing records or documentation could depend on the IST employees in the office to pull, scan, and return documents for themselves and clients. Since these requests were digital, IST was able to balance the workflow across all offices and free up IST staff to help other department needs without overburdening one location.
Mail and packages were delivered to remote employees
IST also assisted with on-site computer needs and implemented an electronic mail solution.
Eckert Seamans’ mail and copy centers have gone digital and their on-site support with IST is more than prepared to handle business needs in the coming years.
IST employees were also available to provide legal administrative duties such as marking-up and assembling documents for clients.

Now Eckert Seamans’ office services are fully integrated with each office and each remote attorney and staff.

The Partnership

Eckert Seamans was looking for an outsourced solution to coordinate, improve, and modernize their copy, mail, and hospitality functions. IST proved to be the best partner to give Eckert Seamans the single-source solution that provided seamless implementation and ongoing excellence.

Case Study - Carter's, INC.

Wed, 03 May 2023 15:11:20 GMT

After a competitive RFP process, IST Discover-E’s highly responsive client service model, transparent pricing and dynamic single-tool workflow within Relativity earned the partnership of Carter’s, Inc.

Introduction

Founded in 1865 by William Carter, Carter’s, Inc., and its subsidiaries are a well-established company headquartered in Atlanta, Georgia. They are the largest branded marketer in North America of apparel exclusively for babies and young children. Along with Child of Mine, Just One You, and Genuine Kids brands, the company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized and enduring brands in the marketplace. Their heritage of quality, innovation and value has earned the trust of generations of families.

Carter’s, Inc, brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,100 company-operated stores in the United States, Canada, and Mexico and online.

The Concern

Most recently, IST Discover-E Project Managers worked with McGuireWoods LLP, a US law firm, to support the eDiscovery needs of Carters, Inc. which included on-site collection of data from several Apple MacBook laptops, Windows laptops and network locations.

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

As data preservation was very important in this matter, IST Discover-E’s forensically sound data collection methods were key to the process of retaining all metadata in a defensible manner. Each platform presented its own unique challenges as each file system handles metadata in its own way. It was imperative that dates and times remained unchanged during the collection process. Once collected, the files were loaded onto the IST Discover-E hosted application. Relativity, for review by McGuire Woods attorneys.

Greater price predictability for the organization
Reduced risk of outside counsel choosing a poor partner
Better communication with partner project managers
Assurance of the latest eDiscovery tools .
Up-to-date data security protocols
Greater responsiveness to changes in demand

Not only was forensically sound data collection a primary concern but data analysis, and searching provided by IST’s project managers, saved the review team many hours and Carter’s many thousands of dollars.

“The IST Discover-E service exceeded my expectations in support of a crucial litigation matter for Carter’s. I appreciated IST’s professionalism and their close coordination with our outside counsel and my in-house team. This high level of coordination was essential in terms of the discovery process and providing certainty with respect to our budget for this matter. I have been very pleased with the high level of service and have every confidence that IST will continue to support Carter’s in an exemplary fashion as our relationship continues for many years to come.”

Michael C. Wu, Senior Vice President, General Counsel & Secretary, Carter’s, INC

The Partnership

IST Discover–E understands that every law practice is unique, which is why we offer and develop a wide range of eDiscovery solutions fulfilling the needs of corporate and legal clients. The best part about partnering with IST is our custom-centric approach to all services provided. From start to finish, we are with you every step of the way and are happy to assist with further recommendations, advice/assistance, troubleshooting or expansion of process to additional matters.

Case Study - Barry University

Tue, 02 May 2023 14:15:08 GMT

Since 2007 Barry University has partnered with IST Management Services to relocate and update its mail center to accommodate more packages as the student body grew. During this growth, IST has maintained a team focused on providing professional and individual care to the evolving student body and faculty.

Introduction

Founded in 1940 in Miami, Florida, Barry University is committed to the highest academic standards with over 100 degree programs in multiple areas of arts, sciences and business. The Barry University community includes over 8,900 students from 80 countries and nearly all 50 U.S. states; 65,000 alumni worldwide; and 2,100 faculty and staff members. The University is comprised of the 124-acre main campus, a campus in Orlando, and satellite sites throughout Florida, the Bahamas, and the U.S. Virgin Islands.

The Concern

IST has been engaged to increase efficiency, accountability and end-user satisfaction by implementing specialized mailroom management processes using our facilities management software, IST-Suite. We were immediately successful in our task while also providing an annual cost savings of $96,000 in year one.

But Barry University has grown significantly since the main campus was built presenting new challenges:

The package pick-up and drop-off locations had become too small and crowded to support the overwhelming volume of packages in the originally constructed IST Mailroom.
The location was also not originally set up to handle the increase in customer service needs and this resulted in an overflow of end-users into an already busy hallway.

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

Working together Barry and IST used package volume information from IST Suite to determine a new location on campus that was large enough to handle the volume and remain centrally located. The location had to receive daily delivery and increased customer service needs. Then IST designed a space that incorporated all of Barry University’s package needs that included:

Flexible loading area that could be expanded for large packages
Package tagging/staging stations to increase package processing efficiency
Package shelving and inventory procedures that provide for quick and efficient organization and package retrieval
A large customer service area with accessibility accommodations and space for waiting students and faculty

Once the Package Center was built, IST coordinated with Barry University to implement the move over a weekend and move all packages and equipment from the old package center into the new one. On Monday morning the new Barry University Package Center opened at the normal business hour and was fully operational.

The Partnership

IST has continued to find innovative ways to increase efficiency with an eye toward saving the University time and money. After leading the effort to relocate and update the University’s mail center to better serve the University’s population we created a Student Work Study program providing University students with paid internships in the mailroom.

Case Study - Goizueta Business School

Mon, 01 May 2023 13:58:03 GMT

IST has had a long term partnership with Goizueta fostered by growth and flexibility. Beginning with a complete overhaul of the procedures and focus on service, IST was able to quickly carve out an organized workflow of delivery and tracking of mail that not only delighted end-users but provided huge cost savings to Goizueta.

Introduction

For more than 100 years, Goizueta Business School (GBS) has been a training ground for principled leaders and a laboratory for powerful insights. Named after the late Coca-Cola CEO Roberto C. Goizueta, it bases its principles and values on its namesake’s legacy, whose story of success involved courage, integrity and accountability and other qualities outlined in the school’s core values. The Atlanta-based business school offers a full-time MBA program, as well as a one-year accelerated MBA program for students focused on returning to the workforce quickly.

The Concern

Established in 1919 with 1 professor and 6 undergraduates Goizueta grew rapidly and by 1999 enrollment exceeded 5,000 undergraduates, over 100 faculty and 65 staff members. At that time all mail and copy production tasks were done in-house by two employees. Needless to say the job was too big. Without formalized management processes in place, the current staff could not adapt the services to the school’s growing needs.

IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.

The Solution

That same year (1999) IST began its partnership with Goizueta Business School and immediately installed cutting-edge IST-Suite technology in the mail room and established an organized, dedicated mail and copy center.

IST’s technology and processes provided accountability for incoming packages, which meant no more lost packages
IST now services all internal mail, interoffice mail, incoming outgoing mail, and mail/package deliveries
IST’s solution has grown to also include a walk-up window for GBS staff to purchase shipping and stamps
Using our manufacturing partnerships IST secured competitive pricing for fleet copiers
Brought copy and creation of transparencies, along with course packets, in-house, which presented immediate cost savings, while giving GBS end-users the flexibility to make last-minute changes to their materials
Now IST manages the decentralized fleet and a fully centralized copy center

The Partnership

The partnership between IST and Goizueta Business School is very strong and at the core of that partnership is communication between our two organizations. We have an open forum where GBS and IST can comfortably and effectively combine our strengths to provide the best possible service support program for GBS end-users.

IST has brought a combination of management processes, technology and personal attention to GBS, which is in turn allowed us to add print production systems and bring their entire fleet of copiers under the IST contract.

As one of IST’s oldest customers, GBS is a perfect example of our obsession with customer service and why we believe that great service and great people are what build a long-term partnership.

Cystic Fibrosis Foundation’s Hero of Hope Award

Wed, 19 Apr 2023 12:49:32 GMT

IST's Gives Back

The Cystic Fibrosis Foundation (CFF) awarded Hal Blackman, IST CEO & President, the 2022 Georgia Chapter's Hero of Hope Award this past February. This award is for individuals without a direct connection to the Cystic Fibrosis (CF) community who have brought awareness, fundraised, and educated within their local communities while supporting the mission of CFF.

Hal's interest in CF began more than 30 years ago, with a chance interaction with a group of children diagnosed with CF at the Marriott Hotel. "I can still remember every detail of that meeting and how my heart went out to those innocent kids struck with such a difficult disease."

Why Cystic Fibrosis?

When he realized IST needed a specific charity to focus its service efforts on, he knew instantly that The Cystic Fibrosis Foundation (CFF) was the right choice. When Jennifer and Blake first met Hal, Blake was just four years old. He became IST's CF Ambassador, a personal face and story to center our fundraising efforts around.

Over a decade later, Blake is soon to celebrate his 16th birthday. At his diagnosis, the median age of survival was 38 years, and today it's 56 years. CFF research supports the medications, treatments and therapies needed to keep kids like Blake breathing. Newly developed drugs such as Trikafta have positively impacted the quality of life of many CF fighters. In the past two years, Blake has seen tremendous progress in the health of his lungs and his overall strength.

Great Strides 2023 CF Fundraising Walk

This fantastic campaign could only have been executed flawlessly year after year with the exceptional leadership and organization of IST's Vice President of Human Resources Administration, Lori Mitchum. This year we have Great Strides Fundraising teams in more than 40 cities nationally. From virtual walks to volunteering, there's always a way for everyone to get involved. An exciting and well-deserved shoutout goes to the designer of our 2023 Great Strides IST T-Shirt, Melvin Montgomery, Site Manager at Murchison & Cumming in Los Angeles.

IST's 2023 fundraising goal is $30,000.00. All fundraisers who raise at least $200+ will be eligible to earn a special edition IST Top Fundraiser Mug. The top five fundraisers can choose from four prizes: Nintendo Switch, Apple iPad 9, Amazon Kindle Scribe, or a $300 American Express Gift card.

IST is eager to surpass our fundraising goal and, as always, raise awareness for Cystic Fibrosis. We walk for Blake and all the inspiring individuals living with CF each year until we find a cure. If you’d like to support IST’s CF campaign, you can directly contribute here.

The Golden Opportunity of Hybrid Work

Wed, 19 Apr 2023 12:09:18 GMT

Innovate & Integrate

Increasing Employee Engagement and Profit in the Office

The office has officially changed. If that is news to you, you haven't been paying attention, but you may have felt the negative impacts- decreased employee engagement, increased pressure to go hybrid, and burnout. Current polls report about 53% of workers anticipate hybrid work, and 24% expect to work remotely. This data is something most can empathize with; less or no commute and an improved work/life balance. Still, terms like "quiet quitting" and "great resignation" continue to frame today's work. Regardless of the benefits, workers desire greater connection to the workplace, their coworkers, and their work, which is difficult to achieve while working remotely.

Now is the time to redefine the golden opportunity for hybrid work that brings in employees, retains them, and engages them more than previously. That opportunity is the office and finding the right tools to take the old office and make it a place of engagement and profit.

Redesigning Engagement, Maximizing Vision

Now competing with the comforts of home, the office is your most influential advertisement for how eager you are to invest in your workers. So, ask yourself, is your current space intentionally helping employees collaborate? Is it maximizing amenities available for those precious in-office days? If not, think outside the cubicle desk and curate a space to which employees will want to commute.

Include comfortable furniture and creative conference spaces for teams to meet and effectively strategize. Invest in a modern break room where employees can take lunch and have additional areas to work collectively. Not only will this upgrade and modernize the workplace, it will also contribute to a better culture within the organization by enhancing relationships among coworkers. When workers feel connected to a community, they are more inclined to stay. As retention rates decrease, keep your establishment firm with attention to the employee experience.

The purpose of going hybrid may be to adapt to how employees want to work, but the focus should be on maximizing the enjoyment of the office experience. Manage schedules that speak to the team's strengths, provide professional development opportunities, and watch productivity soar.

The other opportunity of going hybrid is reclaiming unused space, which can ultimately increase sustainability and pave new initiatives. Especially for high occupancy industries, like education and health care, consider the administrative areas that can transition to hybrid as future facility growth.

A solid Space Planning tool can reallocate available space and provide metrics that optimize an operation's growth.

Space Planning to Drive Growth

IST's Space Planning digitally images any workspace, including industry verticals, helping users organize their current operation and brainstorm future moves, like a hybrid environment. Space Planning transforms the office into a digital map where users can precisely identify every moving part of their database. This tool allows users to imagine a workspace that engages employees and stimulates business.

Rethinking office layouts can take precious time away from more pressing goals, and hiring a third-party vendor to take on the task is costly. Space Planning applications are essential and user-friendly tools for companies prioritizing their offices' effectiveness and transforming them into modern and efficient workspaces.

The Office 2.0

Static office spaces that don't inspire and engage employees leave your workforce anticipating their work-from-home days, or worse, finding other opportunities. Using applications like Space Planning will help you identify your organization's excess, prioritize future growth, and rethink new ways for your team to strategize. Now is the time to prioritize how functional your current office space is and transform it into a place of connection and collaboration.

Take Your Mailroom to the Next Level

Fri, 31 Mar 2023 14:33:49 GMT

Spotlight on Technology

Take Your Mailroom to the Next Level

Work looks different these days, and so should the mailroom. Amid technology gains, hybrid work, and faster service levels, traditional mail services can seem old-fashioned, but that’s only if you don’t see the present opportunity to rethink how we do mail. IST mail services bridge the gap between cost-effective solutions and reliable services to increase efficiencies in any mailroom.

Stop Thinking of the Mailroom as One Space

If Digital Mail isn’t a part of your mail services, it should be. This product removes the need to visit a physical mailroom to receive mail, so as hybrid and remote work expands, communication still flows. As mail is received and scanned, it becomes data stored locally within an electronic document management system, like IST DocStor . Recipients are notified via email or internal networks with a URL notification to view their mail within DocStor.

Digital Mail eliminates the physical act of delivering mail, supports a paper-free office, and securely stores information. It can reduce the need for physical office space, helping minimize costs, or provide an opportunity to utilize the available space for future growth.

Secure Locker Systems, currently used at multiple universities, expands package retrieval beyond restrictive mailroom hours. Working in conjunction with our proprietary MSPT software, the chain of custody tracks every step, from notifying the recipient when a package is securely stored to when it is retrieved.

This system makes the workplace experience more positive, especially for hybrid employees, by allowing package pickup at their convenience and alleviating mailroom clutter. Users also receive the cost-saving labor benefit of one delivery action versus repeated delivery attempts.

Find Faster Solutions for High-Volume Mail

We may utilize email and more electronic processes these days, but mail is here to stay, and package delivery has only increased through e-commerce like Amazon. The influx of mail and package delivery means greater traffic and an increased need for accuracy.

MSPT, IST’s proprietary software, contains multiple modules that support reliable mail services and has the capability to serve high-volume environments. MSPT’s power is in documenting each service step through our barcoding system, so receiving and sending mail is traceable and transparent throughout the chain of custody. Users can identify the exact misstep and correct future processes if an error occurs. This efficiency benefits the following modules within MSPT: Outgoing Mail Imaging and Package Track, Certified Mail, and Mail Sort with Voice Recognition. MSPT uploads data to IST Suite, informing users of all active transactions and the volume of deliverables.

For universities, medical facilities, and corporations, a mailroom can become unmanageable quickly, especially when receiving packages. Last year, we introduced the IST Kiosk at the university level, transforming cluttered processes and long wait times into a fast and adaptable service. The IST Kiosk integrates with MSPT through scanning IDs to replace manual processes, allowing workers to serve multiple customers simultaneously, drastically reducing wait times. Users check in using the IST Kiosk, and once the package is retrieved, a screen displays their name and station for pickup.

Currently in use at Loyola University Maryland, the IST Kiosk helped combine faculty and staff mail processing from another mail room into the student mailroom, saving valuable space in the copy center and making mail operations more efficient.

Time is more compelling than ever when measuring the quality of service. Including these cost-effective technologies can affirm your mailroom as an extension of efficiency and accuracy.

The Modern Mailroom

A paper-filled manual mailroom reflects a dated operation. With new workspaces and demands, mailrooms have an essential opportunity to adapt and increase their performance.

Find the right applications that take your mailroom to a modern audience and elevate your reach to new heights.

Outside-IN Podcast: Forensic Truths and Myths for Criminal and Civil Investigations

Mon, 20 Mar 2023 19:25:16 GMT

IST Management CIO/CISO Jordan MCQuown tells us about the essential role of the forensic analyst and where CSI gets it wrong on our podcast, Outside-IN, with host Brad Burgess.

Ep. 15: Forensic Truths and Myths for Criminal and Civil Investigations with IST's CIO/CISO, Jordan McQuown.

IST's Women in Technology, Part 1

Tue, 14 Mar 2023 15:58:30 GMT

Innovate & Integrate

IST's Women in Technology, Part 1

The path to becoming a leader looks different for all of us. One thing is certain for the professionals paving IST's services. It's all in building relationships and taking chances.

In our series, Women in Technology , IST leaders share their stories and passion for their careers. We're excited to speak with Managing Vice Presidents for eDiscovery , Ranae Shepherd and Patricia Mora Rojas , for this edition.

HOW DID YOU GET INTO THIS INDUSTRY? WHAT INTERESTED YOU ABOUT A CAREER IN TECHNOLOGY?

Patricia: I came into this industry, not intentionally, but by the good faith of Hal Blackman. I was a stay-at-home mom for 15 years, then worked as a fitness instructor at a gym, where I first met Hal in 2012. Years later, I worked for an apartment complex, and Hal invited me to interview for a position at IST Management. I had no clue what this position would be, but I decided to apply anyway, placing it in God’s hands, and ultimately got the job.

I struggled during my first year at IST. This industry is all about building relationships and trust, which takes time and requires putting yourself out there, which was hard for me. Finally, things began to click, and opportunities arose. I have since grown my career and even became the top salesperson this last year. I remember where I started and the potential I didn’t yet know I had, and I am so proud of the work I do now.

WHAT WAS A PIVOTAL MOMENT IN YOUR CAREER THAT LED YOU TO WHERE YOU ARE NOW?

Ranae: It was April 2020. After working for three years without signing a big deal, I felt pressure to perform. I was seven months pregnant and was feeling the weight of the pandemic. That April, I finally closed my first big deal, propelling me into the next level of my career and validating my skills to myself and my clients. Now, I receive most work through referrals or warm leads and take on more significant cases with an elevated level of care through my team.

WHAT MOTIVATES YOU IN YOUR CAREER?

Patricia: My motivation is to provide the best customer service and stay ahead of all the demands this role can bring. These are the main reasons I have found success at IST. I recently achieved #1 on the sales list at the end of 2022, and I strongly desire to stay on the top of that list. Providing for my family and showing them the rewards of a fulfilling career when you put in the work is also a large motivating factor.

Ranae: I'm motivated by supporting a case from the very beginning throughout the litigation journey. I want feedback for each case to keep improving how I serve my clients. I'm also motivated by my three daughters, who I want to provide for and continue my success.

WHAT ADVICE WOULD YOU GIVE TO ANYONE ENTERING THE FIELD?

Patricia: Starting in this business can be challenging. Sales do not just happen overnight. Staying consistent, completing daily tasks, networking at events, and building solid, trusting relationships with potential clients will inevitably build trust and credibility with them. Don't be afraid to let people get to know you. Be genuine, honest, transparent, and, most importantly, patient. Your hard work will eventually pay off.

Ranae: Build relationships with your clients, ask them about their lives, and don't only focus on their business. Be genuine and transparent; that partnership will yield more projects and sales over time.

WHY ARE IST'S SERVICES A WIN FOR OUR CLIENTS?

Ranae: IST provides a beginning-to-end solution for clients looking for litigation support . Some companies may offer this service through one division. IST invests in experts for each step, featuring separate divisions for Forensics, Managed Review, eDiscovery, and Deposition. This strength has built our reputation as a winning and defensible solution for any case size.

Our professionals are part of the reason IST Management seamlessly offers a high level of customer service for both Facilities Management and Litigation Support. Thank you to Managing Vice Presidents Ranae Shepherd and Patricia Mora Rojas for sharing their perspectives as Women in Technology.

IST Confirm: Hospitality In Action

Tue, 28 Feb 2023 17:49:16 GMT

Spotlight on Technology

IST Confirm: Hospitality In Action

Preparing for a meeting only to discover there needs to be more space or necessary technology is an annoyance we all know. And as a company's work expands beyond one office, meetings keep us connected and strategizing. IST Confirm , our web-based conference room management solution, embraces hospitality service levels with organization, guaranteeing meetings are consistently successful and effective.

Connecting Vision

Scheduling a meeting with IST Confirm starts by completing a meeting request form. This form, designed with the client's view in mind, communicates all necessary details to designate and prepare a room from the end user to the organizing party. The form includes food and beverage requests, with the capability to integrate outside vendors within the application.

This integration is in use for the hospitality team at CMG through Seamless, a food-ordering vendor. Once their form is submitted, the end user receives an email with the Seamless Corporate Link and the agency's username and password. This allows the user to order food directly through Seamless and bill the agency versus using a corporate card and expensing charges. After the transaction, the receptionist receives the confirmation and places it into IST Confirm, updating the master schedule and banquet event order and notifying the mailroom of expected food orders.

Once the receptionist receives the meeting request form, the end user and meeting attendees receive an email confirmation, and an Outlook Calendar invite. This integration with Outlook is one way, so if any changes are needed, they are requested through IST Confirm and then automatically populated in the user's calendar.

Confirming Results

Hospitality assignments can be pulled from Confirm by utilizing the master schedule and banquet event orders, informing specialists of room preparation, and incorporating time needed for set up and take down within the master schedule. Because IST Confirm identifies the needs of each meeting, any organization can easily create workflows and reach higher service levels regardless of the size of its hospitality team.

Through tracking metrics, clients can see the benefits of IST Confirm in their preparation and future planning. When completing the monthly management report, users can compare the number of sessions and evaluate the opportunity to optimize available space. One client using Confirm took 600 meetings a week with 50 conference rooms and expanded to 700 meetings per week with just 35 conference rooms. More meetings equal great business opportunities, a win for any operation.

Hospitality in Action

Rather than treating hospitality as a separate department, companies should treat it as a strategic component of their business strategy. From the initial communication with a receptionist to building authority in business meetings, hospitality is the secret to gaining confidence in a business' full capabilities. Regarding IST Confirm , Director of On-site Operations says, "The beautiful thing about Confirm is that it is completely customizable. It is based on the client's needs, wants, and what they're looking for." If your current conference room management is stalling your vision, it's time to consider an upgrade with IST Confirm.

What a Community Builds

Wed, 15 Feb 2023 00:08:39 GMT

IST Gives Back

What a Community Builds

Keeping community part of our process isn't a new concept at IST Management. Our monthly passion projects allow us to connect with our nationwide operation and identify areas of need where we can work together to contribute positively. We've also been fortunate to have many leaders invest their entire careers with IST, so seeing what a community can build has literally built IST.

Last month, some of our corporate teams got to work with one of our favorite organizations, MUST Ministries , to support their annual Toy Shop and deliver a special present from IST Management.

Shopping with Purpose: The Toy Shop

For years, MUST Ministries has organized the Toy Shop, an event exclusively supported by donations, both in supplies and workforce, to serve over 5,000 children and families in Cobb and Cherokee counties during the holiday season. This event has become a whole operation where many leave with cartloads of toys, clothing, essentials, and smiling faces.

IST's Marketing and Events teams were fortunate to volunteer for MUST's Toy Shop, assisting shoppers in finding the items on their list. The experience left us grateful to be a part of the great work at MUST Ministries. Shoppers chose from toys (small and large), books, school supplies, clothing essentials, stocking stuffers, and plush items like blankets and stuffed animals. Some shoppers could take home bikes for their children, and the excitement they showed was powerful. With the Toy Shop, the holidays can once again be a time to celebrate family and joy rather than being financially stressful for families.

Investing in the Family Resource Center at Hope House

Last Spring, MUST Ministries officially opened their new facility, Hope House, providing over 136 individuals with shelter, food, and additional resources, like the Family Resource Center, to the greater Atlanta area. This center features iPads and laptops provided by IST Management for student and family use. This past December, we added ten more Chromebooks to their inventory. Access to technology helps children attending school have an equitable opportunity in their education and allows families the added resource to gather. Senior Program Director Emergency Housing, Keo Buford, says the additional devices have been a tremendous help for children completing school assignments and for parents monitoring their progress.

As a technology-driven company, IST Management intends to continue supporting the Family Resource Center with Chromebooks. Our Community Outreach team has a lot in store for 2023 to support our community and lead with a servant's heart.

Click here to see the thank you letters IST received from the kids who get to enjoy the new Chromebooks!

More Meetings for the Modern Office

Tue, 14 Feb 2023 23:36:04 GMT

Innovate & Integrate

More Meetings for the Modern Office

The modern workplace includes more meetings . This is a fact, and this reality likely won't change anytime soon. As more employees divide their time between the office and their homes, meetings ensure that business is still taking place. Despite hybrid work's greater work-life balance, humans still desire personal connection, especially when making strategic decisions, making an efficient conference a top priority. If your meetings don't connect in-person and remote workers seamlessly, your operational tasks won't.

With increased technology needed for meetings and flex support for in-person workers, organization and hospitality are at the highest consideration if you want to keep business moving, and workers heard.

Prepping the Perfect Meeting

Here are some considerations when planning your next meeting-- easily achieved by our Conference Room Management application, IST Confirm.

Place AV/Technology at the top of the list- Technology will make a difference in the success of your meeting, so planning ahead is vital. By investing in the fastest and most reliable technology, you can confidently deliver your presentation to all attendees. Once the user books a session through IST Confirm, AV Teams receive communication of the schedule and assume the task of preparing all materials, allowing you to focus solely on the matter at hand.

Customization of space and hospitality needs- No meeting is the same, so preparations shouldn't be either. A benefit of hybrid structures allows us to consider how each day may require different needs, embracing the hospitality side of the organization. One day an office may be full of employees, and the next it may be sparsely populated, requiring a more nuanced look at space and banquet event orders for food and drink. Through a competitive application, fine details are of no concern. Any user can specifically list every moving piece, from chairs needed to dietary considerations, and then identify and reserve the current spaces appropriately.

Connection to other applications- An application that sends meeting information to Outlook and other calendars will keep you on track of all meetings and free from errors when double booking. IST Confirm seamlessly connects with Outlook, inviting participants to accept an invitation through their email as soon as the user confirms their schedule. In describing an IST Management client, Director of On-Site Operations says, "Our clients were averaging 600 meetings a week with 50 conference rooms, and using Outlook to book all of this. After using IST Confirm it was an immediate and positive change, resulting in tremendous growth, averaging 700 meetings per week with 35 conference rooms effectively.”

Thoroughness checks and balances- Double booking and lack of cleanliness and preparation are likely the most common signs that you need more organization in your meetings. Incorporating PDA (Personal Digital Assistant) scans within your hospitality team that tracks the cleaning and preparation of each room, is one solution. IST's barcoding solution through our MSPT software enables this PDA scanning, which then reports timestamped actions of assigned tasks. IST Confirm allows end users to designate jobs to each worker, keeping support informed and preventing potential errors.

The move to more meetings may seem like an obstacle, but when successful it introduces a great opportunity for your organization. It allows sessions to be more democratic for remote and in-person employees and, surprisingly, is more productive in identifying strategic priorities. Because its importance has increased as the only time a business's personnel can gather, ensure its successful and error-proof by investing in a leading application like IST Confirm.

To learn more on our Hospitality and Employee services, check out our Outside-IN Podcast , the World of Hospitality.

Blackman Bucks Blowout 2023

Tue, 14 Feb 2023 14:00:49 GMT

Events

Blackman Bucks Blowout 2023

Buckfoot has returned after years of being gone... who will win this year's Blackman Bucks Blowout?

You can also watch our winner's reaction, here!

Outside-IN Podcast: The World of Hospitality with Maggie Cantalupo

Thu, 09 Feb 2023 21:37:35 GMT

IST's Host of Outside-IN, Brad Burgess talks with Maggie Cantalupo about Hospitality and conference room management via IST Confirm.

Ep. 14: The World of Hospitality with Maggie Cantalupo

Ep. 14: The World of Hospitality with Maggie Cantalupo (audio only)

IST’s Barcoding Solution Through MSPT

Mon, 06 Feb 2023 13:13:43 GMT

Spotlight on Technology

IST’s Barcoding Solution Through MSPT

IST's Barcoding solution , a part of our proprietary MSPT software , is utilized by hundreds of nationwide customers to ensure and provide visibility to a wide array of services. The Barcoding Solution can track everything from facilities inspections and hospitality management to minor details, like watering a plant in an end user's office. As customers embrace hybrid work models, the Barcoding solution can track and guarantee on-site touch points, giving remote end users and customers peace of mind that on-site responsibilities are taken care of and service levels remain high.

Managing Tasks: Easy as 123

The process of Barcoding is simple. Daily touch points, such as courier pick-up locations, office conference rooms, hospitality areas, copy machines, and printers, are mapped and uploaded to a remote database, including daily service times. When IST's team completes the required service at the barcoded location, the barcode is scanned by a handheld PDA through IST's MSPT software, capturing the time of service. Each time the service occurs throughout the day, the data uploads to the remote database link. This allows the management team to run real-time reports throughout the day tracking service and gives end-users and clients a guarantee that critical tasks are complete. The data generates into monthly management reports to identify trends and patterns and adjust schedules and resources to ensure the most efficient and optimized service.

In Action at Smith Gambrell and Russell

A great example of the Barcoding solution is at Smith Gambrell and Russell Law Firm , to track the Hospitality Coordinator Service in eighteen different locations on two floors, four times a day. Hospitality Coordinator responsibilities on these runs include ensuring conference rooms, convenience/visitor areas, and kitchens are cleaned, stocked, and always ready to accommodate firm employees, clients, and guests. By utilizing IST's Barcoding service , management and clients have the confidence of knowing the areas are always ready for use and that the appearance of the workspace puts the firm's best foot forward for visitors.

Outside-IN Podcast: Leading the Review Team with Sherry Godfrey

Wed, 25 Jan 2023 21:23:08 GMT

IST's Host of Outside-IN, Brad Burgess speaks with Senior Project Manager Sherry Godfrey about the keys to managing an efficient document review project.

Ep. 13: Leading the Review Team with Sherry Godfrey

7 Things to Consider for a BYOD Policy

Mon, 23 Jan 2023 21:18:19 GMT

Innovate & Integrate

What's at Stake?

Bring Your Own Device (BYOD) policies, in which employees are allowed to use their personal devices (such as smartphones, laptops, and tablets) for work-related tasks, have become increasingly popular as companies continue to embrace remote work. These policies can offer a number of benefits to companies, such as increased flexibility and cost savings. However, there are also potential downsides to take into account.

Personal devices may not be as secure as company-provided devices, which can leave a company more vulnerable to cyberattacks and data breaches. Personal devices may not have the same security features or software updates as those provided by the company, and employees may be less likely to follow security protocols when using their own devices. This can make it harder to protect sensitive company data and to comply with regulations related to data privacy. If an employee's personal device is hacked or lost, and company data is exposed or compromised, the company could be liable for damages or penalties.

Another consideration is the potential blurring of lines between personal and professional use of device, leading to legal issues and unclear liabilities in the event of any violation or damage. Even if an employee signs a BYOD agreement stating the employer has a right to access the personal device they use for work, they are not legally required to honor this agreement unless subpoenaed. This can be a problem if an employee departs with trade secrets or other proprietary data and the company is left with no way to prove data exfiltration occurred.

BYOD Policies to Consider

Proactively putting policies and procedures in place is the best way for companies to mitigate these risks . Some examples of these measures are:

Implement mobile device management (MDM) software: MDM software can be used to remotely configure and secure personal devices, as well as to monitor and control access to company data on the device. This can include things like setting up password policies, remotely wiping company data, and restricting access to certain apps or websites.
Develop comprehensive policies and training: Companies should have clear policies in place outlining employees' responsibilities when using personal devices for work, as well as appropriate use of company data and compliance with security protocols. Employee training on these policies is crucial to ensure they understand and follow best practices for device security.
Regularly monitor and update security: Companies should regularly monitor and update security measures, such as MDM software and anti-virus software, to ensure that devices are protected against the latest threats. They should also monitor employees' device usage and investigate any suspicious activity or data breaches.
Segment company and personal data: Companies should use techniques like containerization or virtualization to segment company and personal data on employees' devices to limit the impact of a data breach. This way, the employee's personal data would remain unaffected if the device is lost or stolen, and only the company data will be affected.
Encrypt company data: To protect against data breaches, companies should encrypt company data that is stored on personal devices. This makes it much more difficult for hackers to access the data if the device is lost or stolen.
Clearly define liability: Companies should have a clear policy in place to define the liability for any data breaches, loss of company data or unauthorized access to company data. This helps clarify the responsibilities of both the company and the employee.
Legal and regulatory compliance: Companies should consult with the legal department or external legal advisor to ensure compliance with all laws and regulations related to data privacy and security.

As the landscape of modern employment continues to shift, it is important that companies carefully weigh the potential benefits and drawbacks of BYOD policies.

Find more on IST's Forensics & Consulting, here .

Information Governance for a Digital World

Wed, 11 Jan 2023 18:31:34 GMT

Whether or not you notice, you’re in the race to manage your data footprint. Consider the devices one may own- a computer, a smartphone, a tablet, or smart home devices- all reporting and storing data. Now consider the data one organization could hold and extend that to the many devices its employees may use to conduct business and collaborate from many work infrastructures. An organization’s ability to contain and release intel is an ongoing process that can substantially impact all areas of the operation if not handled correctly. With data sprawl quickly growing and unmanaged, businesses will need greater assistance to stay ahead. This realization is why robust Information Governance is vital for companies to remain competitive in the future market and save significantly during litigation.

Information Governance (InfoGov) refers to the map of all data held within an organization, including the tools and applications used, a business’ plan to store data, its deletion policies, and all documentation for reference. This map and its implementation are essential for stakeholders, encompassing many roles within an organization, to make strategic decisions. As companies grow, so does customer data, alerting the need for firmer InfoGov protocols.

The Needle in the Haystack

As businesses continue to invest in technology and hybrid work structures, the amount of unstructured data (user-generated data, like Slack, Gmail, and Outlook) grows and becomes unmanageable. Current reports suggest that 20% of unstructured data is managed incorrectly, and this estimate only partially actualizes all accounted data. With 2.5 quintillion bytes of information created daily and anticipated to double in size between 2022 and 2026, this number will only continue to increase and make holders vulnerable to potential cyberattacks.

Data breaches, brand reputation, consumer trust, and costly fines are all at risk when there is a lack of governance. Using a proactive approach, organizations can maintain organizational accountability, avoid paying hefty fees to locate vital files during litigation, and avoid over-collecting sensitive information.

Connecting the Dots with Forensics: Information Discovery + Management

Data, when appropriately managed, drives business innovation and efficiency. Partnering with a qualified forensics team can clear the storm of data and bring organizational accountability back to the business.

By consulting with a qualified litigation support vendor with eDiscovery and Forensics tools, clients can better analyze the disparate information systems and understand their complete data set, how old it is, and how to remediate non-value/risk data. Understanding data and establishing deletion policies ensures a continuous governance plan is in place and fulfills compliance management. This consultative partnership can better align stakeholders (IT, Business Users, Legal/Risk) that often need to be more connected when considering the entire operation.

In litigation, help from a qualified vendor can result in cost-saving response protocols. With empowered knowledge of your data, clients can better predict the cost of litigation and prevent over-collection, addressing any issue directly and protecting exposure of sensitive, untargeted information.

Forensics can ensure organizations' processes align with defensible InfoGov, no matter what level of data mapping they possess. If clients choose to self-collect or self-preserve their data, forensics can support the workflow, advise a forensically sound method to gather data, and validate existing governance protocols.

InfoGov for a Digital World

A winning governance plan is proactive, not reactive. As data sprawl continues to frame the market and our intellectual footprint, knowing and effectively managing data will keep businesses compliant and accountable for any event. IST Management's consultative approach can fill in the gaps in any organization's current plan with our Digital Forensics and Consulting Team , keeping any infrastructure ahead on Information Governance.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients.

Digital Mail Solutions

Wed, 04 Jan 2023 18:41:00 GMT

Spotlight on Technology

Digital Mail Solutions

In all industries, efficiency and cost control are at the top of many to-do lists.  IST's Digital Mail  has become one of the best workflow solutions to achieve this. As all mail is received, it is scanned, named in the subject line, and notified electronically to the correct recipient via email or internal networks. IST applies stringent hiring processes to all mail specialists and adheres to any client environment ensuring Digital Mail is handled securely and customized to any infrastructure. 

Mail Center Efficiencies

These documents, now data, are stored locally or within an electronic document management system for reference at a later date. This creates a more sustainable, paper free office and supplements tracking of information where it was previously difficult.

A mail center often produces high-volume tasks, to include sorting and delivering many pieces of mail, requires a lot of foot work. Eliminating the physical delivery step in this process gets mail delivered more quickly and reduces human error. These efficiencies may also allow a possible reduction in staff as the vast number of employee hours spent opening, sorting and delivering mail can be streamlined.

Ultimate Solutions

Digital Mail promotes the reduction of paper around the offices. Paper isn’t particularly useful when it comes to automated workflows. Once incoming mail has been scanned in and routed out, it can be shredded and recycled. With the recipients receiving mail via e-mail, there is an easier access if needed for employees to share information and promotes improvement on response time for different client matters.

Ultimately Digital Mail is quickly becoming the ultimate solution in many industries and is more relevant than ever as companies seek to optimize their mail services to meet location-agnostic work models.

Navigating Forensics in a Digital World

Tue, 20 Dec 2022 15:20:00 GMT

Digital Forensics

As our world relies more on data-driven applications, our physical and digital environments have become equally important in safeguarding personal information. According to IoT (Internet of Things), 127 devices connect to the internet every second. By 2025, over 7.5 billion devices will store data, proving that this trend will only become more prevalent. Digital forensics will play an urgent role in safeguarding and culling data with this realization.

While data will only continue to grow and imprint our personal lives, sourcing a trusted and expert team to handle an investigation will be vital. IST's Digital Forensics team leverages a big box company's operational outreach with our in-house data center while keeping the number of those handling data few.

Data Intelligence

With the expanse of overwhelming data, offering a one-size-fits-all option shouldn't be a part of your forensic service. Before the planning stage, we consult with the client and custodian to accurately identify the targeted data and develop a specific plan personalized to the client. Our thorough analysis is the heart of our operations. We detect clues using keyword searches and cull any data that responds until the client and custodian are satisfied.

IST's Discover-E umbrella allows greater control over the forensic process by placing project managers on the case from the initial scoping call to the client's end of service. Forensic Examiners can work in tandem with PMs to divide and conquer data in a case, expediting the entire litigation process. IST's Discover-E support provides a one-stop-shop for clients with capabilities to share information faster than big box office eDiscovery vendors.

We prioritize ongoing training to understand various data collection processes proficiently to serve our clients best. Because our specialists possess updated certifications, we have access to new technologies making collection and analysis efficient and completed in the most defensible way possible.

In-House Data Solutions

We do not outsource data to an international team; instead, we keep it all in-house to align with confidentiality and level of security. Transferring data is a quick and seamless process. What IST can do in 24 hours with less handoff, larger vendors will do in 3-4 days. Our quality is unmatched, documented, and formatted for a comprehensive review.

Highlighting IST's formatting capabilities, Forensic Examiner Ryan Horton details, "We generate workable formats that are flexible and dynamic for multiple endpoints for every client. Different clients need data to go to different places. We do our best to collect data and disseminate it in multiple, flexible formats."

Our devoted team of forensic examiners and IST's Discover-E integrations remove the notion that more prominent eDiscovery vendors equal greater control in the forensic collection. Knowing your data is handled by an expert team and stored in-house with less handoff guarantees optimized service while securing the integrity of the digital evidence throughout the process. Our digital imprint is on the rise- ensure you're investing in the most competitive digital forensics team to preserve and source data.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients.

Outside-IN Podcast: What Firms Want with Bill Goodwin of Sterne Kessler

Fri, 14 Oct 2022 17:41:48 GMT

IST's Host of Outside-IN, Brad Burgess, Discusses what Law Firms are Looking for in a Litigation Support Partner, with Bill Goodwin of Sterne Kessler.

Ep. 12: What Firms Want with Bill Goodwin of Sterne Kessler

Ep. 12: What Firms Want with Bill Goodwin of Sterne Kessler (audio only)

Outside-IN Podcast: The World of Managed Review with Denika Thomas & Nicole Fryson

Wed, 21 Sep 2022 19:53:29 GMT

IST's National Directors of Managed Review, Nicole Fryson and Denika Thomas, discuss the advantages of utilizing IST's whole-team approach to document review on Outside-In with host Brad Burgess.

Ep. 11: World of Managed Review with Denika Thomas & Nicole Fryson

Ep. 11: World of Managed Review with Denika Thomas & Nicole Fryson (audio only)

Comparing Instances of Relativity: It's All in the Project Manager

Tue, 30 Aug 2022 00:21:57 GMT

Comparing Instances of Relativity: It's All in the Project Manager

To stay competitive in a digital world, law firms must expand their legal solutions to meet the ever-growing data reach that now defines eDiscovery. Relativity has undoubtedly enabled a firm's ability to manage data effectively, and with its SaaS solution, RelativityOne, firms are assuming more internal solutions to their legal process. What is paramount to consider when choosing between IST's managed instance of Relativity or RelativityOne is a firm's potential to organize and inform defensible strategies that IST Discover-E's service will guarantee.

Efficacy of Instances

Regardless of using IST's managed instance of Relativity or an instance of RelativityOne hosted on MS Azure cloud, users gain overall efficiencies from the software, including standard applications and the ability to run scripts. These features under RelativityOne can help facilitate the target procedures of a case, but for more customized versions, investing in IST's managed instance of Relativity ensures the full operational power of the platform. With IST's managed instance of Relativity, users have greater data storage, saved to a private cloud versus the public cloud, and can utilize multiple data processing and analytic options to inform connections that a user may not be able to determine. This instance positions more nuanced litigation with more outstanding capabilities and access to seasoned project managers who work around the clock to devise competitive strategies.

RelativityOne offers a cost structure that is more amenable to an operation wanting total control of its eDiscovery process yet requires a clear vision and workflow to determine a robust strategy, requiring the need of project management support, and potentially running costs for firms.

Supporting the Case

IST's Discover-E teams harness seasoned project managers with an umbrella of eDiscovery services to support users throughout their litigation journey. Our infrastructure informs the case from data collection and document review to the deposition. With this organization, users gain a linear production line of Subject Matter Experts (SMEs) to support any project through established workflows within IST's hosted instance of Relativity. RelativityOne allows users to view and prioritize jobs, messages, and audit history when devising a workflow. Firms opting for this instance require foresight of the overall strategy and established resources to fulfill the competitive infrastructure that an eDiscovery vendor has at the ready.

Scalable Solutions through IST Discover-E

For either instance, IST Management can support any litigation operation. Whether clients seek to gain IST's hosted instance of Relativity or use RelativityOne, the key to success under either solution is having experienced project managers on staff to strengthen the project. While IST's primary solution is the private cloud model, we can support either based on our client's preference. The race against data will only continue to frame the legal market- what feels manageable today may not be tomorrow. Considering IST's hosted instance supports overall lower costs long-term and better informs the strategy with more integrated infrastructure.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are experts in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients.

Case Study - Northeastern University

Fri, 08 Jul 2022 19:54:25 GMT

IST Management introduced the IST Kiosk and Smart Lockers to Northeastern University as a solution to enhance their high-volume mail services, implemented in January 2022. These advanced technologies replace manual processes, increase the speed of service, and are effortless in their installation for workers and students. IST processes integrate tracking numbers with campus IDs, seamlessly locating any incoming mail to the correct recipient.

Since implementing the IST Kiosk and Smart Locker in their operation, Northeastern University has significantly strengthened its mail services. With the capability to help multiple students with their packages simultaneously using the Kiosk, and the functional convenience of delivering packages to location-preferred and secure Smart Lockers, Northeastern University is an excellent example of the optimization that IST Management technologies envision.

CONTACT US

Thanks for your Interest, Let us know how we can be of service.

Outside-IN Podcast: IST's Kiosk Application and Smart Locker Technology

Wed, 25 May 2022 17:04:31 GMT

Brad Burgess hosts Outside-IN with guest Christian Almeida, IST’s On-Site Operations Manager at Northeastern University, to discuss IST’s Kiosk application and Smart Locker technology. These technologies are helping universities and colleges get overnight packages into the hands of their students, staff, and faculty faster and more efficiently.

Ep. 10: IST's Kiosk Application and Smart Locker Technology

Ep. 10: IST's Kiosk Application and Smart Locker Technology (audio only)

Blackman Bucks Blowout 2022

Sat, 26 Feb 2022 14:35:00 GMT

Events

Blackman Bucks Blowout 2022

Who will win this year's Blackman Bucks Blowout? Watch and find out!

Outside-IN Podcast: How Space Planning Assists In Managing Workspaces

Wed, 12 Jan 2022 16:41:10 GMT

Brad Burgess, host of Outside-IN, discusses with IST's Ben Moore, Business Analyst, how IST's Space Planning software helps companies better manage their workspaces.

Ep. 9: How Space Planning Assists In Managing Workspaces

Ep. 9: How Space Planning Assists In Managing Workspaces (audio only)

Outside-IN Podcast: Advantages of IFM Over FM with Kim Oleniacz

Wed, 15 Dec 2021 00:11:29 GMT

Outside-IN Host Brad Burgess talks with Kim Oleniacz, Senior Vice President & Partner on the advantages of Integrated Facilities Management over Facilities Management, and why companies are switching to IFM.

Ep. 8: Advantages of IFM Over FM with Kim Oleniacz

Ep. 8: Advantages of IFM Over FM with Kim Oleniacz (audio only)

Blackman Bucks Blowout 2021

Sun, 28 Nov 2021 01:16:40 GMT

Events

Blackman Bucks Blowout 2021

Are YOU the winner of Blackman Bucks Blowout 2021?

Outside-IN Podcast: Transition of Virtual Managed Review with Michael Nelson

Thu, 18 Nov 2021 17:26:09 GMT

Outside-IN host Brad Burgess discusses with IST's Senior Vice President & Partner, Michael Nelson, on Transition of Virtual Managed Review

Ep. 7: Transition of Virtual Managed Review with Michael Nelson

Ep. 7: Transition of Virtual Managed Review with Michael Nelson (audio only)

Outside-IN Podcast: Digital Forensics and Safe Guarding Company Information

Fri, 22 Oct 2021 14:48:29 GMT

Outside-IN host Brad Burgess discusses with IST's National Director of Digital Forensics, Andy Jacobs, on Digital Forensics and Safe Guarding Company Information

Ep. 6: Digital Forensics and Safe Guarding Company Information with Andy Jacobs

Ep. 6: Digital Forensics and Safe Guarding Company Information with Andy Jacobs (audio only)

Outside-IN Podcast: Seamless Smart Locker Integration with Brian McManus

Fri, 13 Aug 2021 13:50:57 GMT

Brian McManus, Operations Manager, Discussing Smart Lockers and how they are changing the way business centers deliver mail and packages to end-users.

Ep.4: Seamless Smart Locker Integration with Brian McManus

Ep. 4: Seamless Smart Locker Integration with Brian McManus (audio only)

Outside-IN Podcast: When a City Shuts Down with Mike Horton

Fri, 16 Jul 2021 20:24:12 GMT

Mike Horton, Operations Manager, Discussing the Changes in Support Service.

Ep. 3: When a City Shuts Down with Mike Horton

Ep. 3: When a City Shuts Down with Mike Horton (audio only)

Outside-IN Podcast: Legal Depositions with Connie Snow

Fri, 18 Jun 2021 20:16:03 GMT

Connie Snow, National Director of Reporting Operations, discussing the world of depositions.

Ep. 2: Legal Depositions with Connie Snow

Ep. 2: Legal Depositions with Connie Snow (audio only)

Outside-IN Podcast: Legal Solutions with Greg Caraway

Fri, 14 May 2021 19:23:26 GMT

Vice President of Legal Solutions, Greg Caraway, discusses how IST’s Legal Solutions produce real results. Join us for our first ever episode of Outside-IN!

Ep. 1: Legal Solutions with Greg Caraway

Ep. 1: Legal Solutions with Greg Caraway (audio only)

Saving Money Infographic

Thu, 13 May 2021 21:19:07 GMT

eDiscovery service you shouldn't be paying for.

Legal professionals agree that controlling costs is one of the most important success factors in a matter. The variety of eDiscovery vendor workflows, billing models and client engagement styles can overwhelm even the most savvy consumer. The following list was compiled to help you avoid unnecessary fees when partnering with eDiscovery providers.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are expert in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients.

Keeping Your Data Secure

Wed, 12 May 2021 18:06:26 GMT

Is your ediscovery vendor keeping your data secure?

Today’s eDiscovery service marketplace offers a multitude of eDiscovery service options; some of which offer the option of consolidating with a self-service, cloud-based platform. This method has proven to be the preferred mode of operation for savvy firms and corporations as it eliminates the costly infrastructure and maintenance demands of an on-premise system. The self-service, cloud-based platform further facilitates the ability to document an unbroken chain of custody and leverages the expertise of the service provider’s project management team while offering encryption on active and passive data. Compared to other service types, this method offers the most versatility and control.

Self-service, cloud based platforms with the proper control mechanisms offer highly secure data as well as reduced overhead and more cost-effective solutions.

However, in light of how all-encompassing attorney-client relationships must be in order to be effective, utilizing an irresponsibly managed cloud-based system can create vulnerabilities in data security. Simply put, a law firm security lapse can be catastrophic.

Further, most legal and corporate enterprises fail to continuously audit the security competency of their eDiscovery service providers. The fact remains that it is just not easy to evaluate and manage service providers to a defined set of security standards and practices beyond the initial vetting stage. So, the solution must be to contract with service providers that are certified by third party audit & review agencies.

The ability to establish and maintain data integrity should be viewed as a key, primary differentiator when selecting vendors and partners.

From SOC, ISO, SSAE to PCI and many more, there are a wide range of standards and certifications in the industry. Selecting vendors that share a commitment to security is critical. While many eDiscovery service providers tout their security procedures, only a select few have subjected themselves to the strict oversight, costly approval process and ongoing auditing required for certification under recognized standards. If a vendor lacks independently validated security certifications, it can be difficult to discern the level of security it is capable of providing. Selecting vendors that meet standards like SOC2 and have demonstrated success handling matters means that you can be confident data security is a priority.

By requiring data security certification standards and expectations during e-discovery, you not only fulfill your professional obligations, but you also take proactive steps to manage critical company information and direct litigation approaches and strategy.

A comprehensive information security plan should be made explicit at the outset of every eDiscovery project in order to instill the expectation that security is a critical, collaborative task.

Additionally, with constant cost pressures you may be tempted to switch vendors and hire the cheapest one for each different matter. However, by developing long-term relationships you can save time and worry. No matter what approach you take, you have the initial and primary responsibility during e-discovery and litigation to ensure that data remains safe. Each matter requires a fresh review of security policies and procedures, a reexamination of the reliability of your partners and a reaffirmation to your own employees that security is a top priority.

Keep in mind that maintaining security is a constant task - one that is rarely rewarded when it is maintained, yet harshly judged and punished when it is not. At IST Discover-E, we recognize that by selecting partners that place a similar premium on data integrity, our clients can help ensure that a breach will not happen on their watch. IST Discover-E take this responsibility very seriously and is a SOC2 Type 2 organization dedicated to adhering to stringent administrative, physical and technical safeguard standards all working in synchrony to give our clients peace of mind as their data leaves their offices. This includes:

Physical Security
Logical Security
Compliance
Disaster Recovery/Business Continuity
Systems Architecture

At IST Discover-E, we are vigilant in protecting our clients’ most precious assets by continuously improving our physical and operational security processes. By working with IST Discover-E, your trusted eDiscovery service provider, you can feel more confident that those who handle the data during litigation have hired the right people and follow pre-established procedures.

Your eDiscovery Service Partner MUST MUST MUST Offer The Following:

1. Physical Security - Physical security procedures must be enacted so only authorized individuals have access to physical locations such as the data center facilities, data center rooms, computer operational centers, electrical/mechanical rooms, and other critical areas. Onsite security professionals and site access and monitoring systems must be present providing an uncompromised level of security 24x7x365.

2. Logical Security - Since most security attacks occur from the inside, access to your network must be impenetrable to outsiders. Strict security policies must be enforced to offer cutting edge technology and premium support that ensures your network is reinforced against attacks including:

Access Control
Antivirus and Malware Protection
Patch Management
VMware ESX Infrastructure Control
Network Intrusion Detection System
Firewall
DDoS Attack Protection and Mitigation
Backups
Data Segregation
Encryption

3. Compliance - From rigorous compliance audit and Information security teams to operational teams dedicated to ensuring each client’s Relativity environments are in alignment with policy standards, you need peace of mind when they trust their critical data to our data centers. The compliance program must:

Maintain a common, optimized, control framework that adheres to multiple regulatory compliance initiatives.
Creates an effective governance structure to allow for assimilation of regulatory changes
Hires the best independent accounting and consulting firms to audit and assess our company on a continuous basis
Be able to produce Service Organization Control Report (SOC 2, Type II, Report) to provide management of a service organization, user entities, and other specified parties with information relevant to applicable Trust Service Principles (Security, Availability, Confidentiality)

4. Disaster Recovery/Business Continuity – Your eDiscovery service partner must have the following components at all data centers to minimize service interruption due to hardware failure, natural disaster or other catastrophe:

Personnel Vetting
End-to-end monitoring of infrastructure with real time alerts
Well Documented Disaster Recovery Procedures
Redundancy
Crisis & Emergency Response Procedures
Managerial Monitoring of Controls
Incident Response Procedures
Risk Assessment, Organizational Risk, And Business Impact Analysis
Threat And Vulnerability Management Practices

5. Efficient Systems Architecture – Taking the form of a Single Tool Workflow solution to keep all work in the Relativity application eliminating fumbled data during transfer from one application to another, extra fees for licensing multiple applications or the need for additional specialists or security controls. The benefits include:

Centralized environment that limits data duplication
Zero risk of unsecured, lost or damaged data – data is not copied from server to server.
No additional fees for transferring data between multiple systems.
The same Project Manager handles your data from start to finish.
100% visibility of project progress.
The ability to self-administer
Changing search/processing parameters is enacted immediately with accountability built-in.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems. We are expert in creating and customizing eDiscovery processes that best fit our client’s needs and expectations. Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients.

What’s the Difference?

Wed, 27 Jan 2021 22:04:35 GMT

In-and-Out, All-In, Bundled and Managed Services.

Given the fact that budgetary constraints are one of the leading elements impacting the conduct of discovery, eDiscovery continues to challenge law firms and legal departments due to a lack of consistency and transparency in pricing. This lack of consistency and transparency appears to have many reasons with most originating from the fact that eDiscovery solutions (software and/or services) tend to be complex and require an understanding of need, volume, and duration before a quote can be provided – which aren’t always known at the outset.

The best eDiscovery vendors are increasingly offering customized pricing solutions based on a consultative approach that takes the time to understand budgetary constraints and specific needs of a matter first. This approach helps legal teams avoid paying for unnecessary services and facilitates an informed conversation that saves legal teams and clients’ money and potentially achieves a better outcome on their behalf.

This article investigates the differences between In-and-Out, All-In, Bundled and Managed Services pricing solutions to provide some insight for legal teams as they choose the arrangement that’s best for them so that they never feel forced into a prescribed model that may not be the best fit for their unique needs:

In-and-Out, All-In and Bundled pricing solutions are based on pricing per GB. For legal teams to get the most out of per GB pricing, there’s a lot that must be clarified beforehand. Things like filter criteria, search terms, user licenses, Project Manager involvement, processing arrangements and presumed length of hosting.

In-and-Out pricing configurations – This is the most known pricing configuration and is most applicable when a legal team has already identified search terms prior to engagement. As the name indicates, a per GB charge is applied to the data set upon ingestion, search terms and data filters are applied within the processing engine to cull irrelevant data. A per GB charge is then applied to the resulting (decreased) data set. That data set is then promoted to the hosting environment for further analysis and review.
All-In pricing models - This is a relatively new, more simplified pricing configuration and is most applicable when a legal team does not have much predetermined information about the data they mean to find. As the name indicates, a per GB charge is applied to the data set upon ingestion. Once data is in the processing environment, multiple search terms and data filters can be applied as more is learned about the matter to cull irrelevant data. There is no additional per GB charge on the resulting data set, which is then promoted to the hosting environment for further analysis and review.
Bundled Pricing Solutions – Pricing bundles are a fairly new development in eDiscovery and are a source of tremendous confusion for legal teams. In their purest form, a bundled pricing solution should include processing and hosting for a single per GB price. Additional items like user licenses, data analytics or training may also be included; however, many fly-by-night eDiscovery vendors package their service in a similar fashion to cable providers creating price bundles that include tools that are either unnecessary or totally useless in a particular matter.

Some law firms have done away with the billable hour in favor of more creative fee arrangements. Similarly, eDiscovery vendors are offering deep discounts on services, particularly for bulk purchase. Managed Services offerings are fixed volume solutions with pricing that can be simpler, more transparent and more dependable; however, it does require a contract commitment.

Managed Services offering - With managed services offerings, hosted storage space is divided into tiers (or plans) and their prices have been set in advance to be billed monthly. With a fixed volume plan, legal teams can do whatever they need with the space they have allotted themselves. They can add, delete, analyze, produce or reproduce as many files as are needed. With managed services solutions, there is one very key component that must be considered – the people managing the data are what truly makes a managed services solution successful.
Dedicated Project Managers – An extension of Managed Services offerings is the provision of on-site or off-site Project Managers to work within the Managed Services environment. In an industry devoting unequal focus on creating the next best technology, good Project Managers are still the most relevant aspect of any eDiscovery function. More and more firms are discovering that they no longer need to staff PMs for intermittent projects and can, instead, contract with an eDiscovery vendor under a monthly arrangement to gain access to experienced people to manage their data.

eDiscovery costs can quickly add up and the world of lawsuits and litigation is rarely simple. With custodians, witnesses, opposing counsel, court deadlines, depositions and motions, the burden on legal teams to understand how and why they are being billed by the eDiscovery vendor has become equally complex. While many vendors tout detailed capabilities sets, flexibility, fast delivery and security approaches, legal teams overwhelmingly value trust and pricing when it comes to choosing to an eDiscovery vendor.

IST Discover-E aids legal teams in making the right decisions for their clients as they work towards a winning decision. Our core business has always been providing integrated software and professional support services with specialization on corporate and legal clients. Further, IST provides National support of our eDiscovery services with experts in eDiscovery recruited from AM Law Top 100 firms. Our Project Managers are excellent not just for their expertise in managing eDiscovery projects but also for their attention to our client’s needs throughout the project lifecycle.

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