The IST Difference


People

  • 100% full-time fully benefited employees (no temps).
  • 30% labor ratio on-call to full-time for backup floater team.
  • “Blackman Bucks” awarded for excellent service redeemable quarterly for plasma tv’s, cruises, etc.
  • Gold rings & diamonds given to 5, 10 & 15 year employees at annual award and recognition banquet.
  • Over 15 site-based bonus programs provide incentives for empowering employees at the site level.
  • Employee networking and company communication via MySpace and Facebook.



Processes

  • Senior Vice President manages both sales and operations for the life of the contract.
  • Customer has direct cell phone and email access to executives including the President and CEO
  • Dedicated Implementation Manager on-site for 2-4 weeks before and 2-4 weeks after go-live date.
  • Nightly Implementation Email Updates and Reports sent to the Customer Contact
  • Proprietary Web-based, national & site specific SOP’s including employee skill set tracking and reporting.
  • Proprietary Web-based video tutorials including employee compliance tracking and reporting.
  • Proprietary Web-based HR Profiles including work history, SOP compliance, & training levels.
  • Proprietary Monthly Management Report (on-line).
  • Proprietary Web-based bi-annual end-user, client contact and employee satisfaction surveys.
  • Internal site audit program with awards for best sites in each category.
  • Proprietary Web-based Initiatives that convert reports, payroll, billing, PO’s and HR files to paperless.



Technology

  • Proprietary, Web-based FM Software used for managing all aspects of a site’s daily operations.
  • Proprietary Voice Recognition in-bound Mail Sorting System
  • Proprietary Overnight Package Tracking and Signature capturing integrated with mail system.
  • Proprietary Electronic Copy Job Submission System
  • Proprietary Web-based Conference Room Management System
  • Proprietary Web-based Service Tracking able to track any type of equipment regardless of make or model.
  • Proprietary Web-based HR File document management system.
  • Proprietary, Web-based, automated real-time reporting system that eliminates human error.
  • Proprietary, customized, secure, client web portal with real-time data and report repository.



Overview

  • Company ownership is 100% privately held.
  • Facilities Management & DocStor represent 100% of Revenue
  • Can provide equipment from all manufacturers.
  • Provides services to all vertical markets.
  • Recognized by the International Association of Outsourcing Providers as one of the top 100 Global Outsourcing Leaders
  • Recognized by the Society for Human Resource Management (SHRM) for HR programs excellence.
  • National Company located coast to coast in over 30 cities.