Remember the last time you tried to search for a document you knew was in your computer but you couldn’t find it?  No matter how many searches you tried?  The fact is that the systems we use to create, send, store and manage ESI were never designed to support litigation.  Accordingly, for you to engage in eDiscovery effectively, you need people who are expert in how data functions, where it lives and how to manipulate its countless complexities and myriad forms.

As my company expands its efforts to bring a fully appointed suite of legal support services and technology to market, I was asked to lend my expertise to create Legal Resource Management SLA’s for outsourced paralegal and legal assistant services.  To get a strong basis for market comparison, I researched common job duties listed throughout the internet and was shocked by what I found.  It seems most firms still assume that picking up the complexities of ESI and handling data is something their paralegals can just do.  I’m here to tell you that it’s not.

In litigation and audit scenarios, you need someone to extract data most likely to be relevant to the matter at hand and get it into a format that you can review with some degree of efficiency. That person is, and always should be, your eDiscovery Project Manager.

Accepting the difference between these two roles may help you understand why you aren’t getting the help you need in eDiscovery.  You wouldn’t have a tax lawyer try your commercial litigation case, would you?

Not every matter involves ESI, but every matter could and the eDiscovery Project Manager role is unique to the need.  The good news is that the supply of Project Managers in the job market has caught up with demand causing rates to stabilize in the past few years.  Further, even though you need an eDiscovery Project Manager who knows the technology like the back of his or her hand, you don’t need to keep a full-time eDiscovery Project Manager on staff.  By outsourcing your eDiscovery process, you can get the job done faster and with greater accuracy, which reduces cost to the firm while freeing up your key personnel to focus on their core competencies.

Experienced eDiscovery partners are also able to add value throughout the eDiscovery process in other ways as well.  Through partnering with an outsourced eDiscovery company’s Project Management team, you will gain access to the industry’s leading eDiscovery platforms (and side-step the need for a burdensome investment in IT infrastructure).  Further, throughout the eDiscovery process, the project management team will be more adept at troubleshooting technical issues.

In addition, an eDiscovery partner can help with cyber security as advanced security should be a fundamental part of their service offering. Cyber security is a growing concern for modern enterprises in all industries, but legal organizations must be especially conscientious due to the nature and sheer volume of documents they must maintain.

So, train up those paralegals at user conferences for the software you are using, and whatever methods you have so they can do the job you are asking them to do. Or call the experts and benefit from the specializations offered by eDiscovery Outsourcing partners like IST Discover-E. IST Discover-E understands that every matter is unique, which is why we offer and develop a wide range of eDiscovery solutions fulfilling both your and your client’s requirements in all 50 states.  The best part about partnering with IST is our customer-centric approach to all services provided.  From Early Case Assessment (ECA) through production, we are with you every step of the way and our consultative expertise will provide you with the tools you need to handle eDiscovery matters competently and confidently.

At IST Discover-E, we have years of experience helping our clients with their eDiscovery needs along with full scale legal support management systems.  We are expert in creating and customizing eDiscovery processes that best fit our client’s needs and expectations.  Our model is uniquely transparent, easy to understand and effective in aiding our clients get the decision they want for their clients.

Dealing with electronically stored information (“ESI”) is intricate and tedious work.  The details to be handled are endless and the skill set needed to do it effectively requires endless education and training.  Those of you who let someone else deal with ESI on your behalf understand the complexity that is involved well enough to know that you can’t do both your job and catalogue masses of data at the same time. That said, you still need to know enough to be sure you have good people doing the right jobs.

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