National Sales Team
Craig Hamel - Senior Vice President and Partner
Direct: (646) 265-8547
Cell: (646) 265-8547
Home City: New York, NY
Craig Hamel has been in the facilities management service business since 1997, giving him over 16 years of knowledge and experience in the marketplace. He broke into the industry at that time with Archer Management Services earning numerous sales awards throughout his six year tenure there. Craig joined IST in the fall of 2003 and has been a key critical asset in helping continue to build and retain IST’s client base throughout the Northeast and Midwest.
Craig holds a bachelor’s degree in Marketing and Business Administration from Niagara University, class of 1995. He currently resides in Rockville Centre, New York with his wife and two children.
Kim Oleniacz - Senior Vice President and Partner
Direct: (724) 612-1251
Cell: (724) 612-1251
Home City: Pittsburgh, PA
Kim Oleniacz is the senior vice president of IST Management Services in Pennsylvania. Kim possesses nearly 30 years of experience in the management and sales of on-site services to include: copy, mail, production mail, fax services, records management, receptionist, forms management, as well as many more office support functions. Kim has experience working for Ameriscribe, Pitney Bowes, and Archer, in both an operations and a sales capacity. After many proven years of accomplishments, she joins IST with a desire to continue to build a strong focused outsourcing company that focuses on the highest degree of service available. Being a native of Pittsburgh, Kim returned to the area after relocating to Dallas, Texas for five years in 1985. Enjoying time with her two daughters and husband while servicing the needs of her clients, Kim is kept busy and thriving on future successes.
Stuart Schwartz - Senior Vice President and Partner
Direct: (203) 944-2358
Cell: (203) 767-7388
Home City: Trumbull, CT
Stuart Schwartz is the Senior Vice President/Partner for IST Management Services. He has over twenty years of sales, operations and management experience and over 15 years experience in facilities management. He spent over 5 years at IKON Office Solutions as an account manager, sales manager and general manager with responsibilities for sales and operations for IKON's Facilities Management and Legal Document Services Divisions.
After leaving IKON, he has spent the last 1-1/2 years with Oce Business Services, formerly Archer Management Services, calling on Fortune 1000 companies in the State of Connecticut. Stuart has signed numerous contracts throughout the country for both organizations. He has worked in a family owned business and owned his own business in support services. Residing in Trumbull, Connecticut, Stuart has been married for 25 years and has two daughters and a son.
Chris Eckl - Regional Vice President
Cell: (404) 545-1463
Home City: Atlanta, GA
Chris Eckl is the regional vice president of IST Management Services in Atlanta, GA . Chris worked for nine years as a law firm administrator, and also has ten years of sales and operations experience in facilities management/on-site services, having worked previously worked for both Ameriscribe/Pitney Bowes Management Services and Archer Management Services/Oce.
After spending eleven years as the owner of an Atlanta-based landscaping company and as an arborist with the nation’s largest integrated landscaping company, Chris brings his outsourcing/facilities management and entrepreneurial experience to IST Management Services. Residing in Atlanta, GA, Chris spends his free time with his wife and two children. Chris has a B.A. in political science/economics from the University of Tennessee, Knoxville.
Melissa DiGiulian - Regional Vice President
Direct: (301) 693-5928
Cell: (301) 693-5928
Home City: New York, NY
Melissa DiGiulian is a regional vice president for IST Management Services, handling sales in the New York market. Melissa applied her background in sales to developing a true career with IST. Since being hired in 2008, she has quickly climbed to a vice president position while nearly doubling IST’s footprint in one of our most competitive marketplaces. In addition to her professional success, Melissa has advocated the state of Maryland as a spokesperson for approximately 200 promotional activities and nearly 50 charity functions raising money for Special Olympics, Best Buddies, and smaller organizations. Melissa graduated from the University of North Carolina with a bachelor of science in business administration and a concentration in marketing.
Ron Drake - Regional Vice President
Direct: (404) 435-1925
Cell: (404) 435-1925
Home City: Atlanta, GA
Ron Drake is a Regional Vice President for IST Management Services. He has more than 22 years of experience in the Facilities Management industry. He served for eight years as Director of Operations at Atlanta Legal Copies. While in this role, he managed in excess of $25 million in revenue and over 200 employees. After leaving Atlanta Legal, Ron joined Kinkos Corporation. Ron reported to the Eastern Division President and was responsible for developing non-traditional business for the division. Ron joined IST in April of 1998 and currently oversees sales and market development in the southeast region.
Ron attended Georgia State University, majoring in Finance and Marketing. Residing in Powder Springs, Georgia, Ron is married with four children and actively involved in local church and community activities.
Ashleigh Fiora - Regional Vice President
Direct: (240) 498-1013
Cell: (240) 498-1013
Home City: Washington D.C.
Ashleigh Fiora is a regional vice president for IST Management Services, handling sales in the Washington, DC market. Ashleigh was formerly with CTIA, The Wireless Association, where she was responsible for planning bi-annual conferences for 45,000 attendees in various cities. Ashleigh earned her bachelor of science in mass communications from Towson University. Her concentration was in public relations and marketing. Since starting with IST several years ago, Ashleigh hit the ground running by doubling the DC metro region’s footprint along with being an IST Admiral’s Club winner in 2010-2013. Her ability to understand her customers’ needs and adapt IST’s service model to best fit is unparalleled as she continues to satisfy her customers. Ashleigh resides in Maryland with her husband, Chris and her daughter, Gianna.
Kathy Mozur - Regional Vice President
Direct: (312) 218-0971
Cell: (312) 218-0971
Home City: Chicago, IL
Kathy Mozur is a regional vice president for IST Management Services, handling sales in the Illinois, Michigan, Wisconsin and Central Florida markets for IST. Kathy has extensive sales experience in sales and account management. She was a top producer in her industry and ranked #1 2010 amongst all her peers. She consistently ranks in the top 3% of her peer group of sales professionals.
Kathy has an associate’s degree in marketing from Triton College.
Brooke Bibeault - National Account Manager
Cell: (508) 244-8333
Home City: Boston, MA
Brooke Bibeault is a national account manager for IST Management Services, handling sales in the Massachusetts and Rhode Island market. Originally from Boston, Brooke obtained two BAs in economics and international relations with a concentration in public policy from Simmons College. In addition, Brooke received a minor in marketing. She has developed a passion for helping others and giving back to the community. Brooke has volunteered with over 120 organizations raising money for the American Heart Association, Dana Farber, and Muscular Dystrophy Association. In addition, she has served as the spokes model for FaceAFRICA, Special Olympics, and the Best Buddies chapter of Massachusetts. Brooke loves culture and is fluent in Arabic. She currently resides in Massachusetts with her husband.
Ashley Gordon - National Account Manager
Cell: (816) 416-0440
Home City: Kansas City, MO
Ashley Gordon is a national account manager for IST Management Services handling sales in the Kansas City Area. She grew up in Saint Louis, Missouri and graduated in 2013 from the University Of Missouri-Columbia. At Mizzou, she was the Social Director for Zeta Tau Alpha where she also was involved in their national philanthropy breast cancer education and awareness. She has a background in retail and customer service. In her free time, she enjoys trips to the Lake of the Ozarks, Mizzou football, Cardinals baseball games, and spending time with friends and family.
Gavin McLeavy - National Account Manager
Cell: (305) 340-7113
Home City: Miami, FL
Gavin McLeavy is a national account manager for IST Management Services, Inc. serving the Miami and south Florida market.He studied business management in his native Great Britain and travelled the world while working with Royal Caribbean Cruise Lines where he met his wife.He spent several years in Spain where he started his family and owned a Business Language School before moving to Miami. He currently serves as the vice president of non-profit www.acupofgreen.com teaching people in the local community about holistic lifestyles and organic nutrition. Gavin resides in Miramar with his wife and two boys, in his spare time he likes to garden and play rugby.
Rachel Murphy - National Account Manager
Cell: (704) 840-6350
Home City: Charlotte, NC
Rachel Murphy is a national account manager for IST Management Services handling sales in the Charlotte, NC market. Rachel graduated from Colorado Tech University with an Associates of science in medical billing. Her background contains several years of experience in sales, Rachel has always been an advocate for Breast Cancer Awareness, and so she enjoys attending the annual walks that are held in downtown Charlotte. In any spare time Rachel has, she enjoys spending it with her family and friends.
Ciera Butts - Account Executive
Cell: (202) 641-2538
Home City: Baltimore, MD
Ciera Nicole Butts is an account executive for IST Management Services, handling sales in the Philadelphia metro market. She graduated from Marymount University receiving a dual degree in communications and fashion merchandising. Ciera comes from a background of sales, event management and marketing. She taught herself to be an expert in utilizing her skills of communication and customer service to improve client relationships.
In previously held positions, she has proven to be a vital asset in the work environment by applying her skills and personality. Because of Ciera’s love for community service, she competed and won the titles of Miss District of Columbia USA 2014 and Miss Maryland United States 2013. She spent two years traveling both the District of Columbia and Maryland promoting her platform of youth mentoring and self-improvement of young adults. Ciera has worked with over 15 philanthropic organizations including, Susan G. Komen, The American Cancer Society, Best Buddies, Becky’s Fund, and St. Jude Children’s Research Hospital.
Jennifer Carmony - Account Executive
Cell: (480) 307-3772
Home City: Phoenix, AZ
Jennifer Carmony is an account executive for IST's Phoenix Market. Jennifer comes to IST with a background in the hospitality industry, specifically restaurant management. As a general manager, Jennifer was an integral part of increasing the sales for her location annually by 5%. She has worked with over 15 philanthropic organizations and is passionately involved in raising awareness about childhood bullying, especially the Kind Campaign. An Iowa native that transplanted to Phoenix over ten years ago, Jennifer enjoys rooting for the Hawkeyes and spends her spare time writing and hiking and is a proud mother of two young boys.
Claire Caruso - Account Executive
Cell: (312) 860-5890
Home City: Chicago, IL
Claire Caruso is an account executive for IST Management Services, handling sales in the Chicago market. Claire graduated from The University of Iowa’s Tippie College of Business receiving a bachelor’s of business administration in both marketing and management. Claire has a strong background in entrepreneurship, having held a coveted office in the Bedell Entrepreneurship Learning Laboratory, the country’s largest student incubator for students pursuing a startup while attending college. A team thinker with strategic business intellect, Claire thrives on taking partnership management to new levels. She has had tremendous success in her previous role as marketing coordinator at SK Models. This unique industry allowed her to travel and learn about new cultures. Unbridled enthusiasm, a strong sense of corporate citizenship and a high standard of ethics are at the core of her capabilities. She looks forward to the opportunity to grow and thrive at IST. As a solution driven person, Claire’s philosophy is simple; service is the reason behind results! In her spare time, Claire advocates for sustainable practices, enjoys Hawkeye football games, traveling and spending time with family and friends.
Nicole DiBlasi - Account Executive
Cell: (781) 309-3096
Home City: Boston, MA
Nicole DiBlasi is an account executive for IST Management Services, handling e-discovery sales in the Boston, MA, market. She is a graduate of Boston University with a degree in communications and a concentration in sociology. A classically trained, prizewinning violinist who has performed as soloist with several orchestras, Nicole is the founder of StrungUp Violin Productions, where she offers violin services for wedding ceremonies, galas, and private events. Nicole is a staunch advocate for music education and frequently visits schools throughout Massachusetts to speak to children about the benefits of music and the importance of the arts in our world. She was a top five finalist at Miss Massachusetts in the Miss America Organization, having won both the talent and lifestyle/fitness awards. Nicole has interned with the U.S. Department of Homeland Security, the House of Representatives, and the U.S. Office of Pretrial Services. Nicole helped to raise over $15,000 for the Muscular Dystrophy Association and is a member of the VH1 Save the Music Foundation. In her spare time, Nicole loves cooking, fitness training, traveling, and enjoying time with family and friends.
Bethany Gerber - Account Executive
Cell: (213) 200-0427
Home City: Los Angeles, CA
Bethany Gerber is the account executive for the Los Angeles and Orange County areas. Originally from Winfield, Kansas, Bethany earned a BS in industrial engineering from the University of Oklahoma. She developed a passion for helping others and wanted to utilize her skills as an Industrial Engineer to provide a service to people to help them be more efficient and effective with their time, money, and energy. After interning with a large oil and gas company, she advanced her knowledge of energy management and of applications for green energy. She looks forward to the opportunity to network and to explore additional ways to utilize her personal and engineering skills to benefit others.
Tori Gordon - Account Executive
Home City: Dallas, TX
Tori Gordon is an account executive for IST Management Services in the Dallas/Fort Worth market. She graduated from The University of Alabama with her bachelors in social work before transitioning into sales. Her background is in the nonprofit sector, which she believes has helped her to be able to work well with all types of people groups. She held an intern position with a large adoption agency in Birmingham, Alabama where she was able to work alongside a team of professionals planning conferences and post adoption seminars for families in the local areas.
Sarah Kidd - Account Executive
Cell: (415) 770-7123
Home City: San Francisco, CA
Sarah Kidd is an Account Executive for IST Management services handling sales in the San Francisco Bay Area. She grew up in Boston, Massachusetts and graduated top of her class from Mount Wachusett College in 2013 with a degree in Dental Hygiene. Sarah worked for three years as a Registered Dental Hygienist and also has a background in customer service, childhood development, and the service industry. Sarah was involved in many organizations throughout college where she received various leadership awards. She has volunteered with hundreds of organizations raising money for the Muscular Dystrophy Association, Dana Farber, Susan G Komen, Operation Smile, Best Buddies, Feed the Hungry, and many more. While in college she spent over 1,000 hours volunteering in her community providing free dental care to low income households. In her free time, she enjoys cooking, trying new restaurants, yoga, and spending time with friends and family.
Erica Lansman - Account Executive
Cell: (917) 565-2584
Home City: New York, NY
Erica Lansman is an account executive handling sales in the New York market. Erica obtained a bachelor of science degree in public relations from Iowa State University in 2014 with a minor in apparel merchandising, design, and production. She has a strong background in both digital and print advertising sales having worked as an account executive for ISU’s award winning newspaper. Erica’s experience includes public relations and management internships in both Los Angeles and New York at large public relations firms. She worked alongside entertainment and fashion industry professionals in publicizing local, regional, and national events and campaigns. She has a strong attention to detail having served as editorial director for two of her alma-mater’s largest fashion and design publications. In her spare time she loves live music, horseback riding, and spending time with family and friends.
Brittany Larson - Account Executive
Cell: (571) 289-8759
Home City: Washington, DC
Brittany Larson is an account executive for IST Management Services, handling the Washington, DC market. Brittany was previously a top producer with the Costar Group, specializing in commercial real estate marketing sales. She studied political science at the University of Oklahoma. She is a NASM certified personal trainer, and attributes her competitive nature and strong work ethic to her experience as an NCAA Division 1 student athlete participating in Women’s Volleyball. Brittany has worked with over 20 different philanthropic organizations, and is particularly passionate about raising awareness at Susan G. Komen, Race for the Cure events.
Lindsay Melanson - Account Executive
Cell: (508) 244-0894
Home City: Boston, MA
Lindsay Melanson is an account executive for IST Management Services, handling sales in the Massachusetts and Rhode Island markets. Lindsay graduated from the University of New Haven earning a B.S. in hospitality and tourism management with a concentration in event planning. Upon graduation she was awarded with the Outstanding Achievement in Event and Tourism Management Award for obtaining the highest GPA in her major. Born and raised in Massachusetts, Lindsay is an avid Boston sports fan and loves to attend games. Lindsay is active in coaching competitive high school cheerleading as well as a MSSAA cheerleading judge.
Mary Catherine Tucker - Account Executive
Cell: (404) 900-8647
Home City: Atlanta, GA
Mary Catherine Tucker is an account executive for IST management services handling sales in the Atlanta, GA market. She is a graduate from the university of North Carolina at Wilmington with a degree in communication studies and a minor in leadership studies. She comes to IST with a variety of sales and marketing experience serving as an account manager for commercial and local business in Raleigh, NC. Mary Catherine was a top five contender in the Miss North Carolina, Miss America organization where she also was awarded numerous talent and community service awards. She continues to serve as a volunteer and advocate for our military as a spokes person for Step up for Soldiers and other nonprofit military organizations. Mary Catherine is looking forward to making Atlanta her home.