National Sales Team

Craig Hamel - Senior Vice President and Partner

Craig HamelDirect: (646) 265-8547
Cell: (646) 265-8547

Home City:  New York, NY

Craig Hamel has been in the facilities management service business since 1997, giving him over 16 years of knowledge and experience in the marketplace.  He broke into the industry at that time with Archer Management Services earning numerous sales awards throughout his six year tenure there.  Craig joined IST in the fall of 2003 and has been a key critical asset in helping continue to build and retain IST’s client base throughout the Northeast and Midwest. 

Craig holds a bachelor’s degree in Marketing and Business Administration from Niagara University, class of 1995.  He currently resides in Rockville Centre, New York with his wife and two children.


Kim Oleniacz - Senior Vice President and Partner

Kim OleniaczDirect: (724) 612-1251
Cell: (724) 612-1251

Home City:  Pittsburgh, PA

Kim Oleniacz is the senior vice president of IST Management Services in Pennsylvania. Kim possesses nearly 30 years of experience in the management and sales of on-site services to include: copy, mail, production mail, fax services, records management, receptionist, forms management, as well as many more office support functions. Kim has experience working for Ameriscribe, Pitney Bowes, and Archer, in both an operations and a sales capacity. After many proven years of accomplishments, she joins IST with a desire to continue to build a strong focused outsourcing company that focuses on the highest degree of service available. Being a native of Pittsburgh, Kim returned to the area after relocating to Dallas, Texas for five years in 1985. Enjoying time with her two daughters and husband while servicing the needs of her clients, Kim is kept busy and thriving on future successes.


Stuart Schwartz - Senior Vice President and Partner

Stuart SchwartzDirect: (203) 944-2358
Cell: (203) 767-7388

Home City: Trumbull, CT

Stuart Schwartz is the Senior Vice President/Partner for IST Management Services. He has over twenty years of sales, operations and management experience and over 15 years experience in facilities management. He spent over 5 years at IKON Office Solutions as an account manager, sales manager and general manager with responsibilities for sales and operations for IKON's Facilities Management and Legal Document Services Divisions.

After leaving IKON, he has spent the last 1-1/2 years with Oce Business Services, formerly Archer Management Services, calling on Fortune 1000 companies in the State of Connecticut. Stuart has signed numerous contracts throughout the country for both organizations. He has worked in a family owned business and owned his own business in support services. Residing in Trumbull, Connecticut, Stuart has been married for 25 years and has two daughters and a son.


Chris Eckl - Regional Vice President

Cell: (404) 545-1463

Home City: Atlanta, GA

Chris Eckl is the regional vice president of IST Management Services in Atlanta, GA .  Chris worked for nine years as a law firm administrator, and also has ten years of sales and operations experience in facilities management/on-site services, having worked previously worked for both Ameriscribe/Pitney Bowes Management Services and Archer Management Services/Oce.

After spending eleven years as the owner of an Atlanta-based landscaping company and as an arborist with the nation’s largest integrated landscaping company, Chris brings his outsourcing/facilities management and entrepreneurial experience to IST Management Services. Residing in Atlanta, GA, Chris spends his free time with his wife and two children.  Chris has a B.A. in political science/economics from the University of Tennessee, Knoxville.


Melissa DiGiulian - Regional Vice President

Melissa DiGlulianDirect: (301) 693-5928
Cell: (301) 693-5928

Home City: New York, NY

Melissa DiGiulian is a regional vice president for IST Management Services, handling sales in the New York market. Melissa applied her background in sales to developing a true career with IST.  Since being hired in 2008, she has quickly climbed to a vice president position while nearly doubling IST’s footprint in one of our most competitive marketplaces.  In addition to her professional success, Melissa has advocated the state of Maryland as a spokesperson for approximately 200 promotional activities and nearly 50 charity functions raising money for Special Olympics, Best Buddies, and smaller organizations. Melissa graduated from the University of North Carolina with a bachelor of science in business administration and a concentration in marketing.


Ron Drake - Regional Vice President

Direct: (404) 435-1925
Cell: (404) 435-1925

Home City: Atlanta, GA

Ron Drake is a Regional Vice President for IST Management Services.  He has more than 22 years of experience in the Facilities Management industry.  He served for eight years as Director of Operations at Atlanta Legal Copies.  While in this role, he managed in excess of $25 million in revenue and over 200 employees.  After leaving Atlanta Legal, Ron joined Kinkos Corporation.  Ron reported to the Eastern Division President and was responsible for developing non-traditional business for the division.  Ron joined IST in April of 1998 and currently oversees sales and market development in the southeast region. 

Ron attended Georgia State University, majoring in Finance and Marketing.  Residing in Powder Springs, Georgia, Ron is married with four children and actively involved in local church and community activities.


Ashleigh Hunt Fiora - Regional Vice President

Ashleigh HuntDirect: (240) 498-1013
Cell: (240) 498-1013

Home City: Washington D.C.

Ashleigh Hunt Fiora is a regional vice president for IST Management Services, handling sales in the Washington, DC market. Ashleigh was formerly with CTIA, The Wireless Association, where she was responsible for planning bi-annual conferences for 45,000 attendees in various cities. Ashleigh earned her bachelor of science in mass communications from Towson University. Her concentration was in public relations and marketing.  Since starting with IST several years ago, Ashleigh hit the ground running by doubling the DC metro region’s footprint along with being an IST Admiral’s Club winner in 2010 & 2012.  Her ability to understand her customers’ needs and adapt IST’s service model to best fit is unparalleled as she continues to satisfy her customers.


Kathy Mozur - Regional Vice President

Kathy DieboldDirect: (312) 218-0971
Cell: (312) 218-0971

Home City: Chicago, IL

Kathy Mozur is a regional vice president for IST Management Services, handling sales in the Illinois, Michigan, Wisconsin and Central Florida markets for IST. Kathy has extensive sales experience in sales and account management. She was a top producer in her industry and ranked #1 2010 amongst all her peers. She consistently ranks in the top 3% of her peer group of sales professionals.

Kathy has an associate’s degree in marketing from Triton College.


Michele Ballard- National Account Manager

Michele CudeDirect: (979) 224-2999

Home City: Houston, TX

Michele Ballard is a national account manager for IST Management Services, handling sales in the Houston, TX market.In 2007, Michele became a small business owner when she started Eye-Con Make-Up, which is an exclusive make-up and skin care line. Michele joined IST in 2010 with a strong background in sales and marketing. Within the first six months of joining the company, Michele had successfully increased IST’s foothold in Houston by signing several major clients. She continues to “Wow” her clients with her attention to detail and customer service focused approach. Michele attended Texas A&M University in College Station, Texas.


Becca Evans - National Account Manager

Becca EvansCell: (317) 517-2696

Home City: Indianapolis, IN

Becca Evans is a national account manager for IST Management Services, and has been handling sales in the Indiana/Ohio markets for IST since 2009. Becca previously was an account executive with Konica Minolta.  She managed a 150+ account base and was responsible for developing new business including facilities management solutions. Becca ranked 1st in total sales revenue for her branch/region and qualified for President’s Club in 2006.

Becca graduated from Indiana State University with a bachelor of science in business administration.  She is actively involved as a business partner with the Association of Legal Administrators for Indianapolis, Columbus and Cincinnati as well as a sponsor and business partner with the International Facility Management Association of Indianapolis.


Ashley Gordon - National Account Manager

Cell: (816) 416-0440 

Home City: Kansas City, MO

Ashley Gordon is a national account manager for IST Management Services handling sales in the Kansas City Area. She grew up in Saint Louis, Missouri and graduated in 2013 from the University Of Missouri-Columbia. At Mizzou, she was the Social Director for Zeta Tau Alpha where she also was involved in their national philanthropy breast cancer education and awareness. She has a background in retail and customer service. In her free time, she enjoys trips to the Lake of the Ozarks, Mizzou football, Cardinals baseball games, and spending time with friends and family. 


Christina Morgan - National Account Manager

Cell: (415) 571-4939

Home City: San Francisco, CA

Christina Morgan is a national account manager for IST Management Services handling sales in the San Francisco Bay Area market. She was formerly the account director of What’s Next Marketing, where she supported agency development, new business and ongoing digital presence management for national associations and businesses. Christina obtained a bachelor of science in public relations at The Florida State University, where she contributed awards as a presenter for the National Student Advertising Competition and President of the Florida Public Relations Association.

Christina has a passion for efficiency and is excited to contribute to the continued west-coast expansion of IST. Originally from south Florida, Christina spends her weekends exploring everything the Bay Area has to offer. She currently resides in the beautiful city of San Francisco.


Rachel Murphy - National Account Manager

Cell: (704) 840-6350

Home City: Charlotte, NC

Rachel Murphy is a national account manager for IST Management Services handling sales in the Charlotte, NC market. Rachel graduated from Colorado Tech University with an Associates of science in medical billing. Her background contains several years of experience in sales, Rachel has always been an advocate for Breast Cancer Awareness, and so she enjoys attending the annual walks that are held in downtown Charlotte. In any spare time Rachel has, she enjoys spending it with her family and friends.


Cassie Shores - National Account Manager

Cell:  (404) 938-6586

Home City:  Atlanta, GA

Cassie M. Shores is a national account manager for IST Management Services handling sales in the Atlanta, GA market. Cassie obtained a bachelor of arts in communications with an emphasis in public relations and a minor in business from Florida State University. She has two years experience in sales, marketing and public relations. She resides in Atlanta with her husband, Kevin & Miniature Dachshund, Bella.


Holly Allen - Account Executive

Cell: (323) 383-2696

Home City: Los Angeles, CA

Holly Allen covers the Los Angeles market as an account executive. Originally from Wyoming, she helped manage her family’s mountain guest ranch – working alongside people from across the globe. Holly earned her degree from California State University, Chico in business and specialized in marketing. She has traveled her home state and the country as a spokesperson for various charities and causes, including Best Buddies and The American Heart Association. Much of her communication and business experience was utilized when she reigned under Donald Trump’s Miss USA as Miss Wyoming. Holly built the foundation for her sales career in the IT Staffing sector before diving into facilities management with IST.


Brooke Bibeault - Account Executive

Cell: (508) 244-8333

Home City: Boston, MA

Brooke Bibeault is an account executive for IST Management Services, handling sales in the Massachusetts and Rhode Island market. Originally from Boston, Brooke obtained two BAs in economics and international relations with a concentration in public policy from Simmons College. In addition, Brooke received a minor in marketing. She has developed a passion for helping others and giving back to the community. Brooke has volunteered with over 120 organizations raising money for the American Heart Association, Dana Farber, and Muscular Dystrophy Association. In addition, she has served as the spokes model for FaceAFRICA, Special Olympics, and the Best Buddies chapter of Massachusetts. Brooke loves culture and is fluent in Arabic. She currently resides in Massachusetts with her husband.


Katie Connors - Account Executive

Cell: (615) 891-8680

Home City: Nashville, TN

Katie Connors is an account executive for IST Management Services, handling sales in the eastern Tennessee market.  Katie has a background in sales, as well as healthcare and hospitality. She attended Georgia State University majoring in business management.  She is very proud of her work with the “Best Buddies” organization;  along with her work with the March of Dimes, The American Red Cross, and Gilda’s Club.   Katie has a heart to help people and applies that every day with both her customers and prospective customers.


Christina Entsminger - Account Executive

Cell: (214) 288-5805

Home City: Dallas, TX

Christina Entsminger is an account executive handling the Dallas/Fort Worth market. Christina obtained her degree from the University of North Texas, majoring in communication studies with a minor in business marketing. Christina has a strong background in promotion and marketing. Having worked internationally and in the energy drink industry for many years, Christina enjoys new business development and brand building.  She is also very passionate and active in her Dallas community, being a part of numerous philanthropic organizations across the DFW.


Marina Field - Account Executive

Cell: (619) 908-2711

Home City: San Diego, CA

Marina Field is the account executive for IST Management Services, handling sales in the San Diego market. Before joining IST, she spent over 16 years as a law firm administrator where she oversaw the overall firm operations, including facilities management, HR, accounting, recruiting, IT and marketing. Specifically, her responsibilities as an administrator included the supervision of non-attorney personnel; hiring and employee relations; coordinating new staff and attorney hiring process; supporting marketing and library initiatives; and related projects.

Marina has her B.A. degree in behavioral science and is also an Adjunct Professor at Southwestern College where she teaches law office management.  She is actively involved in the community and participates in the San Diego County Bar Association’s Children at Risk project. She currently serves as the president of the Bonita Road Runners, a non-profit group that supports the sport of running and local high school track & cross-country teams. Marina is an endurance runner having recently completed her first 50K race. 


Bethany Gerber - Account Executive

Cell: (213) 200-0427

Home City: Los Angeles, CA

Bethany Gerber is the account executive for the Los Angeles and Orange County areas.  Originally from Winfield, Kansas, Bethany earned a BS in industrial engineering from the University of Oklahoma.  She developed a passion for helping others and wanted to utilize her skills as an Industrial Engineer to provide a service to people to help them be more efficient and effective with their time, money, and energy.   After interning with a large oil and gas company, she advanced her knowledge of energy management and of applications for green energy.    She looks forward to the opportunity to network and to explore additional ways to utilize her personal and engineering skills to benefit others.


Tori Gordon - Account Executive

Cell: (214) 717-7962

Home City: Dallas, TX

Tori Gordon is an account executive for IST Management Services in the Dallas/Fort Worth market. She graduated from The University of Alabama with her bachelors in social work before transitioning into sales. Her background is in the nonprofit sector, which she believes has helped her to be able to work well with all types of people groups. She held an intern position with a large adoption agency in Birmingham, Alabama where she was able to work alongside a team of professionals planning conferences and post adoption seminars for families in the local areas. 


Gavin McLeavy - Account Executive

Cell: (305) 340-7113

Home City: Miami, FL

Gavin McLeavy is an account executive for IST Management Services, Inc. serving the Miami and south Florida market.He studied business management in his native Great Britain and travelled the world while working with Royal Caribbean Cruise Lines where he met his wife.He spent several years in Spain where he started his family and owned a Business Language School before moving to Miami. He currently serves as the vice president of non-profit www.acupofgreen.comteaching people in the local community about holistic lifestyles and organic nutrition. Gavin resides in Miramar with his wife and two boys, in his spare time he likes to garden and play rugby.